Restaurant Middletons Hotel in York

We received numerous emails from the restaurant (when staying at the hotel) advising us to reserve a table for dinner, and for breakfast. We thought either it’s because the restaurant is excellent and they want to make sure they look after us, given we are staying at the hotel, or it’s a sign of desperation - We didn’t know which it was, but all became clear. We booked Breakfast, and thought we will ask Reception when we check in how busy is the restaurant that night. We were informed there was a group in but that was it. We therefore decided we would go to the restaurant, as the Tapas Menu on the website looked really good when we read it. We turned up at the restaurant and were seated. We have already decided what we wanted to order, and therefore gave our order to the Waitress, and awaited our food. First to come was the Dirty Hasselback potatoes which were nice, and we though this is good. We then received the Char-grilled tender stem broccoli which was cold, so I sent it back and explained it was cold. They did replace the broccoli dish, but it was only luke warm at best when it came back out. We were then told the Chef had said the Mini Yorkshire puddings were not available, we were a little perplexed as it had been 25 ish minutes since we placed the order and were very disappointed at finding this out so far into the meal, as mini Yorkshire Puddings, in York is what they are famous for. We had ordered Yorkshire venison meat balls (at £9.00) and they came out in a little dish, of which there was only 3 or 4 of them, but you might as well served up rubber golf balls. They were disgusting – chewy, tasteless and very unpleasant. I went to find a member of staff, and a Gentleman who seemed to be in charge of the restaurant. I explained that the meatballs were chewy, tasteless and not nice, to which he responded in a very patronising way, to which I had to tell him to stop insulting my intelligence. He went on about never having had a complaint, and it’s just me who seems to have a problem. I explained how the rest of the meal was, to which he snapped back we replaced your broccoli for you and the Customer is not always right you know. That I’m afraid was like a red rag to a bull, I cancelled the rest of the meal, I wasn’t going to endure this any longer. I asked to see the General Manager, to which I was told he wasn’t there, but he can give me his email address, I said yes please….I’m still waiting now. In the end my Wife and I decided as weren’t able to eat much in the Restaurant we would go into York for a proper dinner. Breakfast the next morning, again the website lists what you can have. The menu is very well written on the website, and you think this is going to be great, but the actual food that comes is awful. We expected a nice Breakfast Bar from which to choose what we wanted, but it was a very small selection despite what the website says. My Wife & I both ordered the ham and cheese omelette from the cooked to order menu. Every Chef should be able to cook an omelette, but what they served us was an embarrassment, the egg was overcooked, the omelette was tasteless and the ham was more like spam than ham. Needless to say we left it and went into York to find a proper breakfast. When they are charging £19.95 per person, you expect a decent breakfast and quality food. The Restaurant/Chef really lets the Middleton Hotel in York down, it could be a fantastic place. The Hotel side is great, the restaurant awful, and until someone sorts that out I’m sure I won’t be the only person to raise my concerns.

Having booked a table, we had to wait at the bar for some while even to be welcomed, with people arriving after us being shown to tables before us. Once seated, it took a long time for anyone to take a drinks order, or to bring a drinks order, bring menus, etc. Indeed, so slow was the service that we decided that we would leave if our order hadn’t been taken within 10 minutes (having already waited some little while). In fact, it was taken within eight minutes! The food itself was lovely, but the service was chaotic, if friendly, and slow. There are much better places to eat in York.

Attended here at 1240hrs especially for the all new sparkling and **well reviewed** “Yorkshire Tapas” only to be told it wasn’t served until 6pm. No mention of this on the website or menu, waitresses didn’t seem bothered about us pointing this out. Directed to the lounge menu where we ordered some beige sandwiches happily served on dry bread and tepid coleslaw. We informed the waitress who replied with “sorry about that” No one else bothered with us, seemed busy with preparing for a function. The crisps were nice and the sun was shining. Shame.

We live just around the corner from this hotel and hence were regular customers both for the occasional meal and the occasional family lunch when we hire a back room. The hotel is quaint, when we ate there this time, the food was very good, the service attentive and the accommodation just what was required. However, why this review scores low marks is due to the new rules imposed without notice (full payment for an uneaten meal required in advance), general administrative inefficiency and the tone of communication to a regular customer. This Golden Wedding lunch cost us around £600 – another hotel in York will be getting our custom in future. A pity but we are not prepared to be treated so brusquely. The shine was taken off this “once in a life-time” event, it will not be allowed to happen at the next one.

Un té normal por la tarde en un comedor desierto. Los sándwiches estaban frescos, pero con 3 dedos no se haría una ronda normal de sándwiches en la vida real. El chico estuvo atento al principio pero luego nos quedamos solos…. No hay ofertas de más agua caliente para nuestras infusiones. Tuvimos que buscar a alguien a quien pagarle la factura. ¡La persona que parecía estar sirviendo en ese momento era un completo extraño para nosotros! Teníamos un cupón de una estación de radio local, por lo que estaba bien a mitad de precio, pero normalmente £ 52 por 2 es una barbaridad. No volvería: experiencia extraña. Nuestro "regalo" de aniversario de bodas; no lo creo.

After reading numerous reviews on the web for Sunday lunch in York we decided to chose Middletons to which we were very pleased , the surroundings, staff and food were first class, we had the 3 course option at £30 with complimentary glass of fizz and a drink each to which we could not complain about anything, the service and food were first class and we both thought true value for money, if anything the only slightly cheeky thing that they don’t tell you is that they add a 10% service charge on to your bill but other than that all was good.

The hotel is in a lovely peaceful spot with well tended gardens. We were greeted by the pleasant reception staff. Our visit was for afternoon tea which was a huge disappointment. Three small finger sandwiches on white sliced bread - all pretty tasteless except for the overwhelming piccalilli on the ham sandwich. No salad garnish. The scone was really good but the other cakes were bland and didn't taste fresh. The pastry case was soft and the flaky pastry mille fleur soft and chewy. We have had numerous afternoon teas but sadly this one was very disappointing and certainly overpriced. Not the birthday treat I expected.

Received a Christmas gift for tea for 2 and was looking forward to it, as I had seen it advertised on the Yorkshire food guide web site and in Yorkshire life magazine and it looked wonderful, how wrong i was. 3 small finger sandwiches each, 2 small pieces of sausage roll, 2 tiny scones, a couple of hard macaroons and 3 small non discript sweets. Nothing like the advertised fare. The staff were very pleasant but this was the worst afternoon tea I had eaten. Value for money, definitely not. For £44 I was expecting something like the photos.

My partner is a vegetarian there was only one choice of evening meal .risotto he did not like that .but plenty of choice for me .the menu needs more choices for vegetarian

Food absolutely shocking . £85 a head and a bad stomach throughout the night. Breakfast not bad but breakfast room not very nice smelt quite fusty . I expected better from this establishment but, disappointing to say the least. If I had paid £4500 for 50 quests I would insist on a refund . Should be ashamed of themselves for the shoddy food and even more shoddy hot running wedding Buffett which consisted of under cooked rice, chicken tikka cold, meat pie cold, peas and chips cold, absolutely disgraceful . Middleton need to up their standards . You get what you pay for! So give what you got paid !

Das Hotel Middleton liegt etwas abseits, aber die wunderbare Altstadt ist gut zu Fuss in etwa 10 Minuten zu erreichen. Die Angestellten sind sehr nett und hilfsbereit, auch für Tipps kann man sie gerne fragen. Die Zimmer waren sehr ruhig, das Frühstück wie auch das Restaurant sehr gut. Gerne wieder!

Went here for dinner as we were staying in the hotel. Menu offered a good range and the food we ordered (hanging kebab, and pie) were very tasty and well portioned. Staff were really friendly and helpful although service could have been a bit quicker. Overall, would definitely recommend coming here for dinner.

Had afternoon tea today with a Travelzoo deal. Nicely presented and adequate . Table nicely set with linen cloth and napkins.No real complaints but didn’t think it was worth anymore than the voucher price.

I thought a cream tea in York would make a nice anniversary treat and the hotel looks quite good in the description. I'm not sure where the Edwardian house is, because we were put in a large and gloomy room, only two of about 20 tables set, a view through a high window of the car park and some lift music. The staff were not attentive or interested in us. The food was OK, but apart from the sandwiches seemed to have come from Tesco. When we'd finished, we sat and waited for a while, nobody seemed interested or came so we left. A really disappointing experience and the only upside is that we used a voucher which meant we only wasted £25. Unacceptably bad!

Afternoon tea review after picking up a voucher off TravelZoo... First off the staff were very friendly and asked all the appropriate questions about allergies and when we'd like our tea served. I do get the half glass of prosecco comment in another review. Sandwiches were finger shaped salmon & cream cheese, Yorkshire ham & picalilli and cheese and pickle. All perfectly acceptable without standing out too much. The scones were nice, I thought home made due to being slightly warm and crisp parts from the oven. My criticism of the scones was not a lot of cream and jam, but also the jam was not local when there are so many lovely jams round here. The cakes were a mixture of macarons, strawberry tart, chocolate slice and a ginger sponge. All acceptable and went down a treat. All in all a good experience. Would I come again, maybe, but also might look around first.

We went to celebrate a special birthday. Six of us. We were greeted with half a glass of Prosecco. Followed by three small finger sandwiches. White cheap bread, pickles added, never asked if this was suitable. Fish in one again never asked if there were allergies. Cheap bought dry scones. Cakes that were either defrosted or had been kept in the fridge. All soggy, the pastry was wet. Incredibly sweet with a very synthetic taste. Nothing homemade or special. A very expensive bad experience. The room was cold. Written a message for a manger to contact. No response.

We stopped for some lunch here. Nice looking menu. My partner got the hanging chicken kebab which looked impressive. Some of the meat was red in the middle though. I had the fish and chips which again looked great but the fish had a funny taste to it and I don’t think it was fresh. It was a shame because sitting outside was really nice.

We had dinner and also breakfast in the restaurant. Menu was a bit limited for dinner but as this was during the pandemic then it probably is quite normal. Choice at breakfast was excellent. Food for breakfast and dinner was very good and service was friendly and quick. Nice restaurant with nice decor and seating. Would happily eat here again.

We booked a deal and had breakfast and evening meal, so glad we did one night we had the ham followed by sticky toffee pudding ,my friend had hanging kebabs and lemon tart delicious. next night fish and chips and steak and ale pie followed by sticky toffee pudding.

We had dinner and breakfast both were lovely....nice hot plates and served by nice friendly staff...nice experience

Reservado para una cena. Hemos comido aquí muchas, muchas veces antes y encontramos el estándar excelente. En esta ocasión, la recepcionista y el personal del bar fueron antipáticos y poco acogedores.Anteriormente, la recepción del hotel admitía perros, ahora no lo es. Como tal, decidimos comer afuera y nos dijeron que si lo hacíamos, ¡perderíamos nuestra mesa interior incluso si llovía! El restaurante estaba tranquilo, afuera vacío, así que esto no tenía ningún sentido ya que habíamos reservado. La forma en que se comunicó esto fue pobre y hostil.La comida en sí se ha deteriorado y su valor es bajo ya que los precios siguen siendo altos.Nos dijeron que la dirección del hotel había cambiado.

Comimos en el restaurante tres veces durante nuestra estancia, dos para el desayuno y una para la cena. Los desayunos estaban bien gestionados y cocinados a pedido, con una buena selección. Las restricciones de seguridad de Covid fueron evidentes, pero se aplicaron de manera discreta y sensata. La cena fue deliciosa, nos conformamos con filetes y una botella de vino tinto, el servicio fue bueno y los gin-tonics de antemano eran para morirse.Muy recomendable.

No esperes comida de gama alta desde aquí si vas a ir. Nuestra mesa estaba reservada para 6. 30 pedimos a las 6. 40 la comida salió a las 7. 20 pm solo para descubrir mi tagliatele cremoso casero con champiñones silvestres y pollo a la brasa (2 extra) salió con 2 champiñones a la mitad y sin salsa cremosa y sabor cero. El pollo no era comestible. Las patatas fritas en las comidas de mi familia eran chips de horno y muy seco. La camarera me quitó la pasta de la cuenta ya que no podía comerla. No espere un servicio rápido por parte del personal, ya que tuvimos que llamarlos para ordenar.

What a gem? Love this place. It’s fabulous. Great service. Great good. Great staff. Room was huge, & bed so comfortable. Highly recommend. Will be back soon. Only a few minutes walk into York.

No nos quedamos en el hotel, ya que nos quedábamos con los locales, pero pasamos por aquí a la hora del almuerzo y después tomamos unas copas en el bar. Está bien ubicado, cerca del río Ouse, a poca distancia del centro.Estuvimos particularmente satisfechos con el servicio brindado por una joven encantadora que nos atendió en inglés, pero que hablaba un español perfecto! Ella fue muy útil al brindarnos algunos consejos útiles para visitar la ciudad.

Breakfast included a special everyday in addition to the regular cooked items. Special diets were catered to and the selections were fresh and tasty.

Hemos pasado muchas veces por el hotel y está en un edificio interesante, y quizás estúpidamente, siempre supusimos que el restaurante también estaría en un edificio interesante. Así que nuestra primera decepción fue encontrar el restaurante en un edificio moderno y aburrido con excelentes vistas al aparcamiento. Estábamos comiendo de un menú fijo, así que nuestra elección fue limitada, pero eso no debería afectar la calidad o el tamaño de la porción y nos sentimos lo suficientemente felices con lo que pudimos tener. Nuestros entrantes fueron decepcionantes: 3 trozos de calamares fritos son más que malos y mi ensalada de queso de cabra estaba bien pero era pequeña. El plato principal de lubina en un risotto de coliflor era bueno. Para el postre teníamos una ensalada de limón que era buena y una tarta de crema. El pastor era horrible, un poco gris y un poco como cartón húmedo. El vino era excelente. Está bien, pero no volveríamos a ir.

La comida aquí era muy buena. Fue atendido por un personal amable y no tuvimos que esperar mucho tiempo para cada curso. La comida salió muy caliente. El primer plato de macarrones con queso era cremoso y delicioso. Tuve el pastel de pescado como comida principal y fue el mejor pastel de pescado que he tenido. El tamaño de la porción era generoso.

Nuestro personal noche de navidad fuera. Nos sentamos a las 8 de la tarde de un viernes y nuestro grupo de 14 era el único. El servicio fue lo suficientemente agradable, pero nadie vino a preguntar si la comida estaba bien. La comida era mediocre teniendo en cuenta que no estaba ocupado. Las coles de Bruselas me gustan al dente pero estaban escaldadas, ¡bastante resistentes! El wellington vegetal consistía en las mismas verduras asadas que se servían con la cena, así que era bastante aburrido: la remolacha o algo más inusual hubiera sido bueno. Me gusta una buena taza de café, pero lamento no haber tomado una aquí, era muy fuerte y no como un espresso.Quizás el menú normal sea mejor pero no recomendaría la cena navideña. ??

Whilst stopping at the Hotel we decided for one night only after having breakfast and seeing photos online we booked into the restaurant .. Fish pie , fish and homemade chips , and the kids had burger and spaghetti respectively ... Whilst the food wasn't bad, for £15+ per main it didn't give the wow factor the pictures online gave ... I'd defo stay at the hotel again and tuck into their breakfast but I'd not rush back for dinner ...

brilliant food - the burger was one of the best I've had, and the brownie dessert was delicious. After dinner retire to the comfy chairs for a brandy or a coffee to end the night fully relaxed..

Wonderful food with choices for everyone. Helpful staff and a comfortable and luxurious environment!

Beautiful restaurant (can eat either inside or outside). Small menu but good choice. Food nicely proportioned, well cooked & delicious. Service good. Prices very reasonable. Would recommend.

Fantastic starters and the main course was just as appetizing. The menu has a good range, though small. But the food is cooked to a good standard and quite enjoyable.

Excellent hotel and restaurant. The executive room is wonderful. Lots of space and well presented . The staff are excellent . The restaurant is wonderful and offer gluten free options

El restaurant del hotel esta muy bien puesto, los platos bien presentados, un poco costoso en relación al menú. la atención muy buena

we used this restaurant whils staying at the hotel whilst some of the food was quite nice we ha a really bad experience with our meals on one evening our first choice had to be returned as the meat was unedible and our replacement choice was just as bad the management need to take a good look at what they are providing to their guests.

The choice on the menu was amazing and had just been changed when we stayed there. The staff are really helpful and couldn't do enough for each of the guests eating in there even when really busy. Cannot recommend highly enough.