Refuel in City of London, Westminster

Ive been going for nearly 20 odd years to Soho Hotel for drinks in the bar or lounge. Generally had great service and they make up any cocktail. Not tonight. Myself and partner sat at an empty table, and were then asked to leave as it was reserved. When I suggested they should have a sign to avoid people settling in, waitress was rude and dismissive. No attempt to help find somewhere else. Shame other places dont link to avios but there are plenty of other choices.

Went here for a three course meal and a film (Gladiator 2) in the private cinema in the basement of the hotel. The staff were wonderful and so friendly and the food was superb. I will definitely visit again.

Had a lovely dinner here, food and drinks were spot on, ambiance and atmosphere too. The sharing chicken pie is delicious. Our waitress was efficient, but a little surly and perfunctory; it wouldn't take much to smile and make the customer feel special. That said, I'd go back tomorrow.

Amazing range of cocktails. The starters were very delicious but the mains were disappointing - probably because we had high expectations after having the starters. Would recommend only for cocktails, starters and the atmosphere

Fabulous place to visit away from the bustle of Soho. Exceptionally lovely hosts, who brought out a birthday cake when it was casually mentioned! Even sent a concierge to get us a ticket. Brilliant afternoon and will be back. X

Very professional and friendly staff, outstanding desserts !

Will not be coming here again ..waitress was rude ..failed to clear the table properly..we could feel she was annoyed with us as we sat at an uncleared table ..she cleared half of it and left ...then didn't bring a menu and went and served someone who had sat down well after we had arrived . Eventually got a menu off the owner ..ordered food and drinks which was very average when it arrived ...asked for another coffee and she practically chucked it at us ...then asked for the bill which didn't arrive .had to ask again and eventually the owner brought it over ..not a good experience at all so will not come here again . And we have been several times in the past ..awful

We had a large group Birthday lunch at Refuel. Everything was perfect, from the very responsive reservation and pre-ordering process, to the delicious and well presented food, excellent service and wonderful ambience. Thanks for a very enjoyable afternoon! I will be returning!

Very classic menu, and well performed overall. The place is inside a hotel, very well designed

The Afternoon tea (themed after The Devil wears Prada) was bad unfortunately. The sandwiches were very boring and the bread dry, the scones were actually quite alright, but the cakes were just terrible, very little flavour, only sugar butter and colourings. I also noticed no free refills (not that we wanted more…but which afternoon tea venue does no refills??), and one of the cakes was a lipstick-shaped piece of sugary-something that came in a thick plastic cylinder. I really hated to be served disposable plastic. The overall experience for me personally was a big no, and certainly not worth the price. The two stars are only because the scones were ok, and the china quite pretty. Staff were ok too. But overall no good, sorry.

I’m really struggling to say anything nice at all about this “Devil wears Prada” afternoon tea. Service was below average (no explanation of what was being served, noisy environment, no refills at all), sandwiches were average, portions were tiny. The worst thing though were the cakes: apart from the chocolate and coffee one, they were completely gormless and tasteless. For almost fifty quid per person (plus service) this is utterly unacceptable. Oh, I almost forgot the lipstick gimmick, also completely tasteless and contained in a single-use plastic container. Abysmal experience.

The young english? porter who was happy to answer my questions on whether i could have my tea and work in the drawing room or the library really set the mood for my visit. He was so efficient and helpful and knew exactly which room best suited my request. The restaurant manager / supervisor (suited man)at the restaurant's little reception area welcomed me with a beautiful smile and was able to inform me about what to expect during my visit. He even escorted me to the library and was so attentive and lovely while doing so. Made me calm and happy after trudging through the rain. then, oh then, there was Julia, my waiter. She was ever so wonderful, attentive, intuitive and made sure i knew everything i needed to know about what was available. She even helped me workout what might best suit me as i had a tummy ache at the time. She was so so delightful i had to write in praise of her! Note - I went in n a very rainy Monday afternoon so that i would have a quiet place to work on my creative projects.

One of my favorite places to dine. Great food service and ambiance.

Lovely lunchtime movie downstairs followed by a set lunch doubleheader. Had a croque-Monsieur before the film started, which was warm, puffy, delicious. The mushroom soup starter was a wonder, the chicken and vegetable garnish main and tarte Tatin desert were well executed. The portions are generous so probably not worth having a snack before the meal. Made for a fun, relaxed and leisurely Sunday. Recommended 👍🏽

Had the three course menu on a Sunday. The soup was delicious however the flavours of beetroot and mushroom roast didn’t blend well. The Yorkshire pudding was overdone and the vegetables lacked flavour. The sauce was too sweet. The tartan for desert was odd, the apples were overpowered by rum or another alcohol of choice. I enjoyed the mushroom soup but given the price I went home and had another dinner :) that said I cannot fault the ambience and excellent service - well done to you. Just a let down by the chef

Wow. Had a LOVELY 4 course birthday lunch with my sister. She treated me. The staff were AMAZING. Robyn, accommodated our change of time, confirmed our offer was in place, and was lovely on the phone. Ali and Edy our wait staff (apologies for misspelling) were engaging, thoughtful and intelligent. Every staff person made our experience a delight. Poor Edy had no choice but listen to my sister’s new kitten stories 😱 (admittedly, the kitten is beautiful). I have loved Firmdale for a long time. I love the Kit Kemp design. We will be back. Every Firmdale hotel is stunning ❤️❤️❤️

Lovely experience with amazing service from Jonida :) thanks for making it special!

Nothing to complain, but nothing exceptional either.

Had a great noon tea service. Really chill atmosphere in the library to have lunch

Our experience at Refuel was incredible. After trying numerous afternoon teas that were double the price, we thought we would try something new. The quality of the food was incredible - soft, fresh sandwiches, great scones and a delicious sweet selection. The drinks were perfect and our waitress Georgiana was super efficient, remembered our choice of milk and went above and beyond to make us feel special. Highly recommended and will definitely be back again.

I recently visited for a coffee and was delighted by the experience. Jamie greeted me with a warm smile and provided exceptional customer service. Their friendly demeanor and willingness to help made my visit truly enjoyable. I will definitely be coming back!

Relaxing space and nice staff but wildly overpriced . We had two starters one fries and bread and water £67 Never again

Beautiful dining room and superb service. I had breakfast, which was included with my room. I had the English breakfast with beans, no blood sausage. Food was delicious. I also had afternoon tea which was equally as good. Service was superior. Eddie, one of my waiters (picture included), spent some time chatting about the hotel, it's different locations in London and New York, and London in general.

I had afternoon tea and breakfast. Food was delicious and service was excellent. Beautifully appointed diningroom. Eddie was especially helpful (picture below), he spent time telling me about the hotel, their locations in London and New York, and generally just made me feel both welcomed and valued as a patron.

I had afternoon tea and breakfast. Food was delicious and service was excellent. Beautifully appointed diningroom. Eddie was especially helpful (picture below), he spent time telling me about the hotel, their locations in London and New York, and generally just made me feel both welcomed and valued as a patron.

Service is phenomenal followed by their brekkie. Highly recommend you try their chia seed pudding. Best ive ever had. Also had great tea

I tried the: Slow cooked blade of beef and garlic mashed potatoes for £28. It was absolutely sublime, so much so that I am leaving a review 3 weeks on. The beef was tender, the sauce /gravy was so deep with richness and flavour, the garlic mash was so silky smooth. If you google best braised beef in London you get sporadic results….. however let me assure you this should be the number 1 result. I will most definitely go again and hope this dish remains on their menu. It is expensive, but what isn’t these days, as far as fine dining goes, this restaurant is actually fairly reasonably priced.

Congratulations! You have discovered the most expensive bar in Soho! Don't get me wrong the cocktails are fantastic and the staff are lovely but if you're looking for a bar on a budget this is not the place for you (that's kind of why you're always guaranteed to get a seat when you go). Easily one of Soho's little secrets, You don't need to be staying at the hotel to enjoy food in the restaurant or a drink at the bar. Just remember to go with somebody else who is paying for you 😉

Service was nice. Manager came over several times to warmly ask how I was doing. Where this place falls short is with their sandwiches for the tea. The bread is dry and the fillings are lazy and odd. The egg sandwich had no yolk. So odd that the sandwich was only made with egg whites. The sandwich spreads they used helped but overall the flavor for the sandwiches was simply flat. Scones were tasty. Sweets I wasn’t a fan but I feel that’s more a personal choice than me saying they are bad.

One is always worried when you recommend a dining establishment for an 'anniversary celebration.' But, alas - I needn't have feared. The food was gastronomic, the service platinum - and it would have been absolutely perfect, if the restaurant wasn't that empty (but, it was very early).Would I come back - 'hell, yeah.' Thank you for making it SO special - the 'small gift plate' at the end was the proverbial cherry!

Smart hotel bar. Great service - water served on arrival and regularly topped up. Happy to pay £15.50 for a glass of champagne but not so keen on the 12.5% service charge added to the bill.

Always a delight...and Mr Green cocktail back on menu

Great drinks, very proper and well mannered staff. Ambience was lovely. I love how the bar leaned into it's history and we had quite the fun learning about it and why the quirky and colorful decor - and the drinks- are what they are. 10/10 will recommend

Rather adversed to the commercial aspect of Valentine’s Day outings I made an exception to my rule and took my girlfriend there for her first ever Valentine’s dinner. Delicate task, even in London, to find affordable places with sophistication which offer sufficient vegetarian options. The food was delicious, the ambiance of the place was perfect, the music good and not overwhelming, the deco modern and tasteful, and above all a fantastic service delivered by a very affable, accommodating and professional staff (at a time when so many places nowadays shamefully fail on that plan). Thank you very much for a wonderful experience and for making that first Valentine dinner one to remember! We will be back soon to explore further what your chef has to offer.

Fantastic restaurant, nice staff and great food! We had the Sunday roast set menu for 30 GBP. I had the smoked salmon and toast for starters, then the mushroom risotto (super large portion, good for 3 people), and for dessert I had raspberry sorbet! Fantastic food and amazing place! Check it out!

Always an excellent experience at Refuel. Food is marvellous and staff are very attentive and helpful

Superb. Always wonderful food and drinks. Service is fully 6 stars. The staff make you feel like a movie star.

No complaint about the service levels or indeed the food quality. However from a value perspective there are much better options around.

Refuel is a hidden gem in Soho. It is fabulous space, food is very good and service so friendly and efficient. It is on the tad side of expensive however but then again this is the Westend. I shall return

Very busy didnt eat food looked great drinks only very nice recommend if just for a drink

An incredible afternoon tea at a decent price. Would highly recommend!!!

Inside the soho hotel, this place is a gem. Great food, exceptional service, amazing decor and the atmosphere is always buzzing. Kudos to the staff who are always smiling, always engaged. The best place in London!

The best restaurant in London. The atmosphere is always buzzing, the food is always delish and the service is remarkable. Adam and the team are superb in their service. If you arrive early, def have a drink at the bar, or in the library.

We had a magical evening at Refuel. Popped in for a post theatre cocktail and ended up working our way through the incredible cocktail and gorgeous bar snacks menu - staying the whole evening! The team were slick, friendly, and really cared, as they bought the menu to life with wonderful suggestions and recommendations. Stefano was our waiter, he was lovely. Kevin the Food and Beverage Manager is the perfect host, and was personally ensuring guests were being well looked after. We chatted to him about the fabulous guest mixologists visiting from Henrock, his enthusiasm was infectious. We loved the cocktails we had from this menu and we moved to sit at the bar which was absolutely mesmerizing, and so atmospheric. Jaime was fab demonstrating a real eye for detail in her presentation. We are now absolutely hooked, will not be able to visit Soho without swinging by. If you're looking for exquisite cocktails in a stylish and elegant setting, with friendly and top notch service… look no further!

Located inside the Soho Hotel, this beautiful restaurant/bar serves amazing cocktails. It's also a great place to hangout with friendly bartenders. Had the best old fashioned here that I've ever tasted. Will be back to try their other cocktails in the future.

Simply perfect. Unbelievable food and atmosphere. Excellent service. Hotel is a feast for ur eyes. Could have stayed all evening. Highly recommend the Champagne Film club.

Kitchen was unusually slow. 4 people in the restaurant and out 1st course served an hour after ordering 🙄

Just to say that while the food was good, the place was quiet, but Jo the server was just outstanding on service. If I could give her six stars, I would. She made a rainy night in Soho a warm evening for my wife and me.

Reviewing bar only, but oh what a find!! Everything was perfect and we’ll be back

As always a haven, great grown-up cocktails in a lovely bar with friendly and professional staff

Great place for a business meeting over breakfast

The food is tasteless and very expensive for what they serve. Their main dishes is from 30 pounds. They have a beautiful atmosphere and quite quiet, so it’s perfect if you need something quieter in Soho. The service is very friendly and polite. The drinks are normal and wine list ok. The next day I had other dinner and it was cheaper with a better experience and made me regret about my choice of Soho Hotel. I would recommend for drinks but never ever for food. Photos of starters only, the pasta later was not good at all, i added salt 5 times.

Great spot to a quick pit stop or just to hangout however the cocktails are bland and the smoked almonds, not so smoked! Whilst the barman was happy to re-work the cocktails, the server, Mariam, saved the evening from being a wash-out. She was excellent and a credit to the establishment!

Very attentive and informative staff. Great variety of drinks, I didn’t see many non alcoholic ones but you can ask for any drink and staff will try their best to do it. The only annoying thing was pouring camomile tea to my cup, as it has loose tea leaves it blocks the pot of tea sometimes and loads of tea spills over. Maybe investing in having a strainer inside the teapot would work better. Aside of my struggle with the camomile tea and massive spillage, every other drinks were amazing and some very unique. As a regular customer, Refuel certainly only gets better and better. We never really stayed for food, but I hope they have some vegan options!

Back after many years. Have had the most wonderful nights at this place. Highly recommended

Très bonne cuisine et service ! Nous avons beaucoup aimé notre expérience. Seul bémol, nous avons trouvé le prix légèrement élevé.

Second time dining with friends at REFUEL. A great time was had by all - thanks to Eliie who looked after us! Looking forward to dining there again

Arrived for a 5 party booking and we were welcomed and seated immediately. Ellie was our assigned waitress for the evening. She was both polite and attentive. She made good recommendations enabling us to make fully informed choices. The food came in good time with everyone in our party being served simultaneously. Ellie also ensured we were all ok for drinks and that all was to our satisfaction. She gave the sense that nothing was too much trouble. The only slight issue we had, if one’s to be at all mentioned was the music being a little loud for concentrating on meaningful conversation. Other than that, a lovely time had. Would definitely recommend a visit and meal … Oh… and ask for Ellie… she’s a credit to the establishment.

Can't quite believe the review given by GreekHalf as it was absolutely nothing like our experience. From the moment we walked through the door we were made to feel welcome with all the staff we encountered being very friendly and attentive. Totally on the ball when your glass needed a refill, checking the food was to our liking, plates needed clearing etc. The restaurant was absolutely spotless. So were the loos. No sticky anything anywhere!! The food... So good! Very tasty. Very fresh. Beautifully presented. Maybe there weren't certain spirits available, but there was a huge choice of some very interesting cocktails for the more adventurous customer. The wine list was exceptional and served perfectly chilled (white, obviously). Nothing to moan about. Everything was great!!!

My eldest son suggested that I, along with his younger brother, meet up for a mini-reunion in May 2023 at Refuel Restaurant at the Soho Hotel. Never having been there before I didn't know what to expect, but I need not have worried as the ambience was terrific; lively, animated and just the right background for the perfect mother-and-sons-reunion! Added to which, the staff were wonderful; attentive without being intrusive, helpful as opposed to bored and unwilling to offer advice about what to choose on the menu, observant so that our glasses were never empty, and empty plates were never left to stand long before they were discreetly whisked away. Congratulations to Refuel Restaurant for employing such professional staff. They made us feel very special and welcome. With regards to the cuisine, the menu is varied, well prepared and tasty. And importantly, you are not kept waiting long for your food. I would certainly return to Refuel Restaurant; especially for a special celebration.

A hotel bar/ restaurant inside Soho Hotel. The main utility for me is you can have tea and coffee after 7pm there (as opposed to beer and other alcoholic drinks). It is a struggle to find anywhere to go in London (and UK in general) if you don’t drink. This one is a nice refuge in that sense. The selection of desserts seem a little bit odd. I had rhubarb and custard millefeuille and it was ok.

Amazing! Loved it! The drinks were really good and we thoroughly enjoyed the crab toast. The entrees were beautifully plated and very good, though they did need a bit of salt. Overall would def recommend.

An incredibly beautiful oasis of calm professionalism in the heart of Soho. The staff are so patient and accommodating. Cocktails and snacks are amazing in the bar, the restaurant is lovely and the toilets are so gorgeous. Love it here!

The bar is awesome! Great service in a very nice and trendy environment! The cocktails are certainly worth a visit.

Nice casual afternoon tea. Not as over the top as many other 5 star hotels in London. Very nice “soho experience”, great to bring guests in London.

Wonderful afternoon. tea, scones and sandwiches. Great service friendly staff!

Great place for drinks and dinner, buzzing and lively. Staff attentive and friendly, food very good. Will definitely come another time.

Only had drinks here, but great atmosphere and staff were friendly and efficient. Prices not too bad either.

Went here for some drinks when we didn't want to sit in a noisy pub, espresso martinis were great

Went here for Valentine’s Day with my fiancée. The food and service was amazing. They really look after us and made sure that we’d have the best experience. Compliments to the chef and all kitchen staff. The only thing I don’t like about the place is when the car headlight goes through the restaurant. It was a bit disturbing whenever there a car going to the hotel. But overall it’s good ;)

Strange decor - appeared messy and unkempt. Large drinks selection but no Tia Maria of Kahlua (staple in most bars today). Dirty sticky tables (made me shudder) , food bland and tasteless. Staff uninterested and certainly not bothered about offering a good service. Only pleasant face was the front doorman ( and the large Chinese statue in the foyer)..on the way out. Not worth the effort - or money.

A vibrant bar and restaurant with a great atmosphere.

Diego & Jack made the experience incredible! The whole experience was amazing but to myself service is everything and these guys made it amazing! Thank you!

Great for drinks and small bites. Service is excellent as you would expect. An oasis of calm in the madness of Soho

Came here for the 100 days anniversary with my girlfriend and it was amazing. They even prepared a cake for us & wrote a nice message. Would recommend wholeheartedly.

This is a really nice hidden gem! Went for dinner on a Friday. Friendly and prompt service, tasty food, and good options. Nice atmosphere as well. The appetizers were underwhelming, I would say, but the main was incredible.

One of my favourite hotel bars in London. Great cocktail and drinks selection, and a relaxing bar vibe.

Gorgeous restaurant, lovely atmosphere, gorgeous food fantastic service, definitely recommend 😊

Booked with open table for 730. Arrived at 725. 755 still no one came to see us for drink or anything else. Maybe busy but at least some knowledge of the staff… I went to the hostess to tell her that we will leave as no one came to us. And she say that fine I will tell my manger and let us go …. Well I am in industry but come one I thought hotel had a minimum of customers service…

Amazing cocktail. Love the atmosphere

lovely bar with great service. need to come back to try the food

Visiting from NYC and staying with my sister who lives on the outskirts of London I booked High Tea for my family and sister. They tried to place us right by the entrance but declined and waited for table more on the inner portion of the restaurant. The bubbly was nice and the food offerings for the high tea was yummy.

Great vibe, lovely artwork and service good. Yes it’s not cheap but lovely comfortable sofas to enjoy champagne with family!

Great ambience Good food We originally had the set menu in mind when we booked our reservation but it was explained that from Wednesday to Friday the set menu stops at 7pm. There’s still the option of enjoying the choices from the bar menu but I opted for the Chicken curry and cheesecake for dessert. For drinks I had a lemonade as wasn’t having alcohol though there was a great drinks menu including the house cocktail selection (or your favourite if not listed). Great helpful staff and when we explained it was a joint birthday celebration they gave us some delicious cake with fruits.

This is a lovely restaurant for special events. I dined here with my sister after a private movie screening in The Soho Hotel, to celebrate both of our birthdays. AMBIANCE & SERVICE ❤️‍🔥❤️‍🔥❤️‍🔥❤️‍🔥❤️‍🔥 Dimly lit - we dined past 9pm - which creates a really chill vibe. The staff were super welcoming and friendly, and helped out a ton with choices and perks to celebrate. FOOD ❤️‍🔥❤️‍🔥❤️‍🔥❤️‍🔥❤️‍🔥 I ordered the lamb mains, and apple and berry pie for dessert. I was given both custard to drizzle, and a scoop of vanilla bean ice cream as well. DRINKS ❤️‍🔥❤️‍🔥❤️‍🔥❤️‍🔥❤️‍🔥 Ordered the Damn-quiri, which had pomegranate in it. Sour and just perfect; not at all what you’d expect. Blended so well, you couldn’t taste the alcohol. Kudos to the bar staff.

Ok food, slow service - nothing special.

I HAVE SEEN DOWNSTAIRS ON THE TOILET WICH IS NEXT TO THE KITCHEN OR WHERE THEY STORE FOOD, SOME COCKROACH , ALSO THEY CLEAN THE GLASSES JUST WITH WATER AND BY HAND NO EVEN WITH SOAP ! . I'VE BEEN TELL BY HIS STAFF THAT THEY USED EVEN THE SAME SPONGE TO CLEAN EVERYTHING

Had some very nice cocktails. Not cheap but premium quality

The restaurant is quite beautiful! The food was very tasty and well prepared and presented! The service was always there to help out, almost perfect!

If you're looking for a quiet bar in Soho (no easy task), Refuel's perfect. The drinks are a little pricey (it is Soho, after all), but the service is good.

Great ambiance and food. Just be prepared for pricey meals.

Really enjoyed our visit here. Cocktails are delicious - try the lavender. Nice ambient atmosphere in cosy surroundings. Staff is very friendly and attentive.

My long time favourite patch when in Soho. Great place socialising and meetings too in media circle. Always excellent and attentive service from staff with class. Contemporary and relaxed and its own understated fashionable style with Soho vibe. Loving there a lot.❤

What a beautiful restaurant. Nice choice of lunch menu. Everything was spot on. Our server was just amazing. Would definitely recommend for lunch with friends or business. The afternoon tea looked very nice!

A hidden gem. A relaxed lunch catching up with friends. Service was attentive but discreet.

Delicious afternoon tea with excellent service

Friendly and efficient staff, lovely relaxed atmosphere and a great choice of drinks. It's a haven of peace in a hectic Soho. Very much recommended.

The Refuel Bar & Restaurant is a delightful place to have a drink or meal with friends, before a show or cocktail before moving on elsewhere. We were looking for a place away from the Soho crowds and having called them within five minutes we had a table for 6. The cocktails were lovely, well presented and very tasty. The staff were respectful and excellent in service. The design of the bar and surrounding area is elegantly thought out and the imagery behind the bar is awesome. Highly recommended – a little hidden gem in Soho, close to bars, China Town and theatres.

very friendly waiters and wounderful food, the meet was just like we ordered it! not many people and really relexed - very modern!

This is a restaurant within The Soho Hotel. We used it as we were going to a show across the street at The Soho Theatre. Shared and amazing bowl of soup with artisan bread and then a chicken Caesar salad. All followed by a lovely coffee and an oat milk latte. Staff so friendly, a really nice buzz in the restaurant.