Rain Flower in County Durham

Tried to order by phone asked as advised on the menu to ask about allergies as the wife is gluten intolerant the girl who answered the phone asked the chef if there was a dish she could have the answer was no Impression I got is that she couldn’t be bothered phoned the fortune palace Chinese put them selves out to accommodate

I had salt and chilli fish and chips for a change from meat and was absolutely lush deffo b having again

Bought crispy aromatic duck was inedible burnt black should never have been sent out. Phoned and spoke to manager to complain said I would bring it back as it was disgusting she said she would not give me a refund but could have the next order free of charge. Sounded reasonable so I agreed. Two weeks later phoned to order crispy duck again and reminded them of there promise. They denied ever having any complaints and called my a liar trying to get a free meal. I said if they looked at their records they would see that I use them regularly and had ordered crispy duck two weeks previous. They say they don't keep records. They wouldn't honer their promise made me out to be a lier disgusting customer relations will never use them again.

Have used Rain Flower a good few times now and have always had a great meal friendly staff and good service food is always piping hot and there menu is extensive

We recently went to this takeaway and spent £30 on food the mains are ok but the chips really let it down. I wish that the chef would think would I actually eat that !!! I’m a chef myself and feel that if you wouldn’t eat it yourself no body else should.

Me and my boyfriend always come in here for a takeaway, the share box is packed with food and great value for such good food too. The gravy is exceptional.

Tasty mushroom curry and samosas, quick service. Partner enjoyed their vegetable curry and fried seaweed.

Called for a takeaway earlier today and when I got home part of the order was missing (prawn crackers) I called rain flower and to explain just from a customer services point of view as the crackers were only just over a quid however, the manager delivered the crackers within 10mins. By the way the take away was spot on as well.

We have been using the rain flower for quite a while now, we always enjoy the food and would recommend it.

Ordered from here during a family trip to crook,no complaints at all,food was good,very generous portion sizes and good value for money,would recommend

We order the special mixed balls in sweet and sour the portion sizes are fantastic good value for money and extremely tasty i have never had a problem with the lovely people at this takeaway they endeavour to make every meal perfect for us thankyou for the wonderful food and friendly service we always receive Mrs Townsend Billy Row :-)

After reading feedback we were a little hesitant to go but so glad we did. It was very good great choice on the menu and very big portions (the chicken balls were big, full of chicken and lightly battered deffo recommend them) will definitely be going back

Lovely staff, good customer service and great food. Will definitely be going again, and would recommend.

Placed our order for delivery,was told 40 mins ,after 3 phone calls to chase it up it was delivered 1/12 hrs later, tepid bland rubbish,never again !!!

Was beautiful and fast service the beef and mushroom is to die for and the chicken Mayland or can always get a share box with a bit of everything in and share with the family

Always worth a visit, nice quick service and really tasty Chinese food. This is our number one chines takeaway in Crook.

I have stopped going to his chinese, as on the last two occasions the beef i got in my beef chow mein was slimey and i was ill aftr eating it. I dont know what they do with it, but never again.

Food is okay, visited based on a recommendation but I was not overwhelmed. Competitive menu and price.

When it changed ownership good and organisation was very poor so we stopped going there. 6 months in and we have had three excellent meals in a row

just had Chicken in black bean sauce with fried rice delivered it was disgusting must be last nights warm up...

What a disgrace of a place for the time it took my meal to be ready the girl on the...

He probado la comida china unas cuantas veces, y hasta ahora la comida ha sido buena con un generoso tamaño de porción.

Ya que era la primera vez que me he comido aquí, jugamos es seguro y pedimos la casa mein la comida especial y tengo que decir que era un sitio encantador! porciones generosas y con trozos de carne, riquísima comida asiática hierbas. Muy satisfecho.

I ordered in person. Unfriendly woman on counter. I dare to say hostile. When I got the food home: Soggy chips. Extremely salty and slimy special fried rice. Chicken in oyster sauce was strangely gooey and slimy. Never again

I know some reviews have been very critical of this place. However we've ordered from them (delivery and collection) several times over the past few months and we've never had a bad meal or any problems. Maybe it's down to what you order? The Lemon Chicken and the Vegetable Omelettes (with amazing chips) are always good. We've also tried various other dishes from a great Vegetable Vermicelli to a fairly average House Special Fried Rice. Overall though a very good Chinese, it's often busy which tells you all you need to know.

We often have meal from this place & I would usually give them a 5. However, tonight has been a nightmare. I rang the shop ( not very pleasant voice from the woman that answered) I repeated the order & confirmed that it was to deliver. She said it would be half an hour. An hour later, she rang to say that I had not collected the order. She said it was still in the shop & the driver had just gone. She continued to say that they would make fresh meal as it was cold. 5 mins later it was delivered! It was cold but we just kept it as God knows how long we would have had to wait again. Tasted ok but as I got halfway through the main meal (beef in oyster sauce) it was obvious that there was something in my mouth that was not part of the meal. As I took it out of my mouth, it was a long hair tangled in a spring onion ( or something similar) I was wrenching as I tried to get it out of my mouth & from the piece of onion. Absolutely disgusting!We will not get anything from Rainflower again!

The worst Chinese I have ever experienced. I ordered chicken and cashew nuts only too be given a flavourless sauce with chewy and fatty chicken with horrible veggies that seemed frozen! The rice was not great. Completely flavourless. Would not visit again.

such a shame use to be the best Chinese the gravy was to die for!! wouldn't eat from her again food is very bland & the gravy is like water

Disappointing food. We had a Chinese chicken curry which was watery and the chicken tasted odd, over cooked rice and gravy like I have never seen before - it could have coated roads. Wouldn't recommend.

Have used this place for a while, and have noticed that the standard of the food, while not horrible, is nowhere near as nice as it used to be.Ordered a special fried rice with an extra sweet and sour source. The rice wasn't that special; too salty, only three shrimps, and a few strips of meat.Also the portions are not what you would expect considering the prices they charge! left still feeling hungryI won't be going back

I used to love the food from here,we had been going for years and still pop in now and then but nothing like what we did as since the new cook took over food just not as good,its not horrible just not as nice, and the lady cook who once worked there was lovely and so friendly,I no its a busy place but the times you have to wait sometimes is of putting.

We have used this takeaway a few times and have always opted to collect rather than have delivered. The food is always delicious and piping hot. On this occasion we had the crispy duck with pancakes as a starter, followed by special chow mein and special fried rice with a side order of curry sauce. The crispy duck was delicious and so were the other dishes. The special dishes contained plenty of meat ( chicken, pork, beef and prawn) which we considered to be well above the usual amount you get from take aways and the portions were very generous. A nice little find for us and we intend to continue visiting and enjoying the delicious food.

Have used the Rainflower for both Home Delivery and Pick Up for quite a while now, and thought it time for a review. The food is always excellent and very authentic. When asking for home delivery, when they say a time, it always gets delivered on time, piping hot and very very tasty. Keep up the good work. Well worth a visit.

Looking forward to a Chinese meal, so disappointed ,the food was awful crispy beef was gooey sweet and sour was dreadful and I think the rice was brown rice. Pancake rolls just as bad the whole meal went in the bin, on the good side it was delivered quickly. Save your money and cook at home

Order was said to be delivered in 40 mins, it took over an hour. I love chips and have never failed to eat any ordered until now, that's how bad they were. King Prawn Sweet n Sour was stodgy, partners Lemon Chicken was 'not good'. This takeaway was recommended to us, we would not recommend to any one. Maybe they were having an off night but poor service and poor food means lost customers.