Railway Inn in Malvern Hills

Had family visiting from Stoke on Trent and wanted to take them for lunch and The Railway was the only place I could think of where they would be welcomed warmly by the staff, have an excellent lunch and get to try some amazing puddings (added a picture of my pudding as it was out of this world and the presentation was beautiful) and they were very happy with their experience! Beautiful outdoor area, plenty of water refills for our dog and the food was excellent as always. Allison and the team deserve all the recognition for how hard they work! 😊

We were early in the evening and the only people having a meal at that time and the white wine was not effectively chilled. (excuse, it was a very hot day) Starters: Garlic Mushrooms - came as a soup, very salty and not very garlicky, (frozen and thawed?) Brie salad was very nice; Mains: Beef pie with vegetables - The crust was hard as concrete, plenty of beef but too salty. Vegetables were acceptable. The fish pie should have been called Fish and Vegetable pie as it had green beans and cabbage in addition to the accepted peas. There were visible shrimps, and a few morsels of white fish but it was rather watery, again probably frozen and the vegetables in it must have given off water in the reheating. The service was very good and pleasant and having commented on the concrete pastry the cost of this meal was deleted from our hill, which we appreciated. Some extras were added to the fish meal i.e., asparagus at our request.

Lovely pub and tasty pub grub. Very friendly staff and dog friendly! Does exactly what it says on the tin! Lots of outdoor space too, so ideal for the warmer months.

A relaxed and friendly pub with better than average pub grub. Any negative comments on service speed are harsh because on weeknights there is only one front of house staff member to manage both the bar and restaurant service - they are doing their absolute best in sometimes surprisingly busy periods and if you are a little patient you will find yourself in receipt of excellent service for a decent price. Our family enjoys being able to shift from the playful pub side with a new pool table, darts and electronic gambler across to the dining tables when the time comes.

We walked in and almost straight out, the Bar Man couldn't drag himself away from the bar flies to serve us so we turned around and walked out.

Stayed just one night with my 6yr old son. the staff were absolutely amazing and went over and beyond, making us feel so welcome we will definitely be staying again, the food was spot on and staff extremely helpful with regards to portions for my son who is autistic and a bit fussy:) already planning our next break, room was comfortable and everything you could need, Thankyou some much to all the staff and a special Thankyou to the lady who gave my son and myself a lift into great Malvern :) Thankyou!!!! Looking forward to our next stay

Our room number 2, after confusion of booking was clean and overall comfortable but needed a bit of TLC, the bed mattress could be better quality, toilet seat was loose and incorrectly fitted, shower hose had to be re-attached ( incorrectly fitted) shower rail needs moving to allow for height adjustment, and ceiling had cracks which were badly repaired. Slightly over priced.

This turned out to be a really unpleasant experience. Ordered food, which took an age to come. We understood and accepted that because the bar person was doing everything. We had to complain about the tasteless Lasagne. No bechemel, tiny amount of cheese (mozzarella only) and completely tasteless (lack of seasoning) also my wifes fish was practically raw. They didn't replace the Lasagne and were a little stroppy, asking whats wrong with it! ... however they did replace the fish and chips but the batter was still sloppy and uncooked on the inside. Whilst the meal was being replaced there was an attitude, so i pointed out that my medium rare steak was infact blue and cold but i wasn't complaining because i can eat my steak that way.... "unfortunately the worst was to come" On peying the bill, i was asked was the second fish ok., to which i replied " to be honest, no. The batter was uncooked inside, but not to worry. I paid the full amount of the bill......BUT! AS WE WERE EXITING, THE BAR PERSON SHOUET SARCASTICALLY..... THANKYOU DONT COME BACK ! A really unprofessional end to what was a poor standard. So poor infact that i would have been within my rights not to pay.

Great pub. Stayed in one of the lovely rooms adjoining the pub. Fantastic food for evening meal and great nights sleep. Would definitely visit again

Nice friendly greeting from the young man behind the bar,ordered drinks and a meal and say outside. My wife ordered Mushroom Linguini and I the Lasagne with salad.Both arrived in reasonable time and we're both very nice. Not a huge menu but,what is available is nicely presented and cooked really well. Pleasant chatty staff good food,nice setting,what more could you want!

Had a lovely dining experience here, along with a night’s stay. I had the steak, which was cooked to perfection; my wife had their Famous burger. It looked great and she said it was up there with one of the best homemade burgers she’s had. Would recommend

We popped in for Thursday lunch during half term. Ordered the Beef and Ale pie which was great! Great Gravy, pie, chips and veg. The Gammon was tasty and our young daughters shared the large fish and chips after some handy advice from our waitress. Desserts were brilliant, Brownie was excellent, chocolate Cheesecake was spot on and the Cookie Dough pie was nice and soft! Well kept pint of Guinness and 6X. Great service too and will be back soon!

Driving home, we called in for Sunday lunch. The atmosphere was welcoming and friendly. The actual sunday roast was perfect home-cooked food, and the dessert was the best cheese cake ever! Great views over the Malvern hills and very good value for money!

I was passing and hungry so I popped in for lunch. Delicious scampi and chips and was able to relax at an outside table.

Good hotel spoilt by alarm going off since 5.30 am. The rooms are lovely, room 3 is alot bigger than rooms 1 and 2 and has bath/shower, huge bathroom, living area with sofa, outside balcony with seating area and 2 single beds ( could do with making it into a double bed as this would make a nice suite for couples. Room 2 was smaller and had double bed, shower (no bath which I would of preferred) 2 small tub chairs and patio doors look out to parked cars directly underneath the view. Hotel is spotless and tea, coffee, biscuits provided in rooms along with shampoo, shower gel and towels. Overall the hotel is great but was spoilt by the fire alarm going off from 5.30am waking us all up and not turning off. Occupants in room 1, 2 and 3 all went outside at this time in case if a fire, we were all stood outside in Pyjamas and tried phoning management of the railway but got no answer, we knocked on pub door and windows again no answer, phones in rooms didn't work, tried phoning off our mobiles loads of times again no answer, nobody turned up, if there had of been a fire no one from the railway would of been aware. Something needs to change incase of an emergency, maybe provide works mobile number. The guy in room 1 was trying to contact them from sat inside his car but he couldn't get through either. He left straight away, we went back into the room to get our suitcase, quickly changing and left. Bare in mind we were going to a christening that morning and wanted to spend time getting ready for it in the hotel. The noise was terrible and was deafening. We left and went elsewhere but returned about 9.30am to return the key, again alarm still ringing and not a sole about We went to the christening but were absolutely shattered as was woken so early. We returned to the pub to notify landlady and she did apologise and refunded £50 out of nearly £200. Apparently the chef lives above the pub so unsure how he/she didn't hear what was going on. If it hadn't of been for the alarm it would of been a 5 out of 5.

Stopped here during a long walk. Staff were helpful and friendly and they stocked a reasonable selection of beers. The food was tasty and they provided generously sized portions. Very comfortable atmosphere and tidy decor. Overall a great experience.

Called in here as passing by. Very welcoming and friendly lady at the bar. Quiet, but I guess it was the time of day. Found the menu to offer a good choice of meals. It was clear that the food was cooked to order, really good quality. Liked the sound of the deserts and went for John’s Chocolate Orange Cheesecake. Could have eaten 4 more of those, it was really, really good. Great pub, do try it.

Passing by and decided to pop in for lunch. Nice varied menu on offer. We opted for the pies, one steak and ale the other chicken, ham and leek. Food came out with a decent waiting time. Hot and tasty food and plenty of it. The lady behind the bar was friendly and helpful. Establishment was very clean and tidy. If in area again will certainly return.

I am a frequent traveler and from the moment I called to book my room until the moment I left I was given the best service that I have ever experienced. The owner, Alison and her team were and are fantastic hosts. Nothing was too much to ask from them. The accommodation offers the best value for money that I have ever experienced, not only with establishments in the UK but also with all of my experiences throughout the world. The accommodation affords a good sized bedroom, lounge, shower room and a Juliette balcony at an amazing rate! Coupled with one of the best breakfasts I have eaten The Railway Inn also offers a mouth watering lunch and evening menu. The views are spectacular. I unreservedly recommend The Railway Inn to any traveler, be it for those on business or those who are looking to spend long weekends in the beautiful Malvern Hills. A massive thank you to Alison and her team for making my stay wonderful!

Travelling through Malvern from Gloucestershire decided on spur of moment to try The Railway Inn for lunch. Food toll a little while to arrive but was freshly cooked and simply superb and good value.The pub was quiet being a Monday but imagine there is normally more people…service was great and will be back!

Came up here on the spur of the moment lovely setting with terrific views, the staff are extremely friendly and welcoming The food is out of this world well worth the visit

Excellent pub-style food, with a good range of beers on tap.The food is very good and competitively priced - delicious. The service was excellent and very friendly owner.Will visit again when in the area.(Didn't stay in one of the rooms, but was shown around and they looked very good with excellent views.)

Just had a lovely Sunday lunch. Food was delicious, tasted fresh and home cooked. Made us both and our dog very welcome:)

As we live in the local area we use The Railway a lot socially. It’s great to have a decent local pub with professional, friendly and attentive staff. We’ve eaten here a couple of times and have only had positive experiences as the pub offers both traditional pub food and something a little different, if you want it, at reasonable prices.

Fantastic food and the best Guinness my Irish other half has tasted in England. Steak and chips were the best I've ever had . The onion rings were amazing and even the tomato was delicious. The homemade chicken and leek pie was out of this world. We will be back again and again.

My wife and I have just moved into the area and visited here for drinks last night. A lovely pub and we were warmly welcomed by Tia who was very helpful and good-humoured. The white wine was amazing value! We look forward to coming here regularly when we have settled in.

We used this pub many decades ago. It was taken over just befotr the first lockdown and times have been hard. Now the young people running it have completely redecorated it in tasteful modern colours. It is both comfortable and restful. Quiet at lunchtime we were warmly welcomed into a Covid safe environment and set up with a glass of wine rack. The selection is wide and the quality good. Menu is on a blackboard with all the usual pub favourites and a long list of home made desserts. We settled for excellent sandwiches. Cheese with home made tomato chutney and turkey with cranberry. Both generously filled. A side portion of salad and delicious chunky chips was also provided. Cost, a very reasonable & 12 each though a second glass of wine and a tip raised this to £30. Excellent value. We recommend the Railway and encourage locals and passers by to encourage the young owners by visiting. Such enterprise deserves to succeed.

Just had the most amazing Sunday Roast ever. Meat in abundance, more quality & variety of veg than you can imagine and to be honest all my favorites. Tasted delicious. Puds to die for. Definitely worth a visit. 100% recommendation from me. Amazing value. Staff are lovely. Can't wait to visit Alison & Tia againThis is now not a Marstons owned pub. Much better menu better quality food. Better run by friendly staff.Will be going again soon even tho this is 40 miles away from us it is well worth the trip out. And set in the most pretty area with stunning views

Great food at a great price Staff were very welcoming The place has been totally renovated and looks gorgeous

Just what a pub meal should be - accompanied by great beer, and at a good price. Definitely going back!

Under new management since February and completely updated since then. This is now a welcoming place to eat. They are offering a slightly reduced menu and applying Covid precautions well. We enjoyed our evening . The chef was happy to offer alternatives where possible and plenty of vegetarian and vegan options avaialble too. Thank you

What a gem of a pub. Perched on the Wells Road overlooking Malvern, the Railway Inn has a warm welcoming atmosphere. Ali and her team have worked hard during the lock down to revamp the Inn, whilst retaining its character. The new menu overseen by the chef, Rory, has lots to offer. The sharing platters are a must try, as is the Sunday roast. A great stop off for walkers, runners and cyclists for a bite to eat and drink.Well worth a visit...

Well done railway inn my father and myself went last night 11/03/2020 the food was very good steaks cooked exactly how we wanted we also enjoyed the quiz keep up the good work brilliant value for money. The staff were very friendly and could not do enough for you.

There was a group of us (29) that went for food and night out. The meal was lovely and all freshly cooked. We know that all our food wouldn’t come out at the same time cause no regular pub that offers fresh food can do 29 meals unless you reheat them. Thanks to Rory the chef well done. Ali the new landlady is a lovely women and will put her heart and soul into making this pub great. The pub has a pool table, dart board, duke box, outside area and is dog friendly. They have 3 beautiful room for B&B.Thanks for a great night .

A lot of character, classic English pub with great characterful staff Pub quiz on a Wednesday night is a good laugh and a good excuse for a midweek drink.

Lovely pub long wait for food and was very basic nothing great think they need to employ a cook . The best thing about the pub was the view

Il cibo ci ha messo 1, ora ad arrivare, pur essendo buono, fish and chips è buono e anche le onion rings

I went for an evening meal to celebrate a family occasion at the Railway Inn in Malvern. Stefan, Amy and the team are very welcoming and made sure everything was fantastic for all of us. I think between us all (27 people) we probably ate most things off the menu, and unanimously all adults and children loved their meals, which were excellent. Of particular note as stand out dishes were the Vegetarian Wellington, Madras, traditional Fish and Chips and Scampi which had rave reviews from the adults. The kids loved their meals off the children's menu. Beers are a good standard, which cider, ales and lager, wine selection etc. I stayed on the Bombardier and Pedigree, which went down well. The dessert board/menu looks to have been added too lately, which has a good selection. The pub itself it split into a restaurant and bar area with pool table and darts. The kids enjoyed stretching their legs in the outdoor area, which could be seen from the table through the windows, as well as sitting out on the tables outside. I would definitely recommend giving this pub a go, as there will be something good on the menu for everyone in the family. Plus worth adding that the food and beer prices would be hard to beat.

A fine location with parking and a great range of ales. Darts, quiz nights and a regular crowd. food is very standard Marstons microwave. Cheap and cheerful. rooms available too!

Visited with friends.Found the food to be very basic and generally unhealthy food.I was surprised by this as there are some good reviews.I found the food challenging to eat and not well presented.Would not go back again.Albeit good location with more interesting menu could be so much better.

We called in for lunch with our grandchildren after a short walk on the hills and once again the food was excellent, very competitively priced and the service superb. We cannot understand why this pub has been so quiet on each of the three occasions we have visited, we will certainly visit again when next in the area.

We love the food and the relaxed atmosphere at the railway. Its a bit different than the regular restaurants. We will be returning

Excellent place to Eat & Drink when we stayed in the Room accessible across the Car park from the Pub.

Just a quick visit for some food and a couple of drinks, absolutely great pub, staff were great, beer was top notch’s and good pub food! Will definitely call in again! 👌🏻 Thank you.

We stopped by here after a walk on the hills for Sunday lunch. On entering we were a little concerned as there were no tables laid up and there were few signs of them actually serving food. 3 adults ordered the roast dinner and the 2 children had children's meals. First impressions were deceiving though...the food was excellent. The beef was thinly sliced, tender and tasty, all the vegetables were cooked perfectly and the cauliflower cheese was lovely and creamy. It even came with sprouts and pigs in blankets. It knocked the socks off some more expensive 'higher end' places that we've been for a Sunday roast or carvery. The guy serving behind the bar and serving the food was extremely polite and helpful. The pub feels a little sparse and not particularly atmospheric...this could be improved by maybe some curtains and laying up tables in the area away from the bar but if it's a no frills place that serves really excellent Sunday lunches then this is a hidden gem

Adequate rather than great would be a summary. Starters were good, though the black pudding has was a meal in itself. Far too large a portion. In mains, the two of our party who had steaks were disappointed by greatly overcooked offerings, nothing like medium-rare. On the other hand, gammon steaks were excellent. Presentation is basic: we're talking pub grub, not fine dining, but the pricing reflects that fairly. Desserts were uniformly good and enjoyed every bit as much as the wide range of beers. Service excellent throughout with appropriate back checks.

Six of us had a meal at this pub on a Thursday evening. The waitress was very pleasant and welcoming, the beers and wine were excellent and the service was efficient. Just one thing was disappointing - the quality and quantity of the food. All six of us thought the portion sizes were a bit mean. I had sole which was not a particularly large piece with a rather small jacket potato (which had been microwaved) and about 2 tablespoons of frozen peas. The accompanying tartare sauce was good though - tasty and plentiful. Pity the rest of the meal was not quite as good! We felt that the food could have been a little better for the prices.

We came here with friends for the first time and had excellent service with friendly staff. The roast lunches were just the right amount and very tasty. Would come again

We were staying quite close to The Railway Inn, so it was a nice walk to have an early doors drink. A super welcome from the landlord and his partner, they are pretty new to the area and are keen to give good service, which they do very well. Great to see the 'locals' supporting their pub, they are very lucky indeed to have such a nice pub close to them. We didn't eat here, but people were complimentary about the food. Had we been staying for longer, we would have definitely eaten. We wish the new couple every success in their new Malvern venture. Mel and Tina

Una vez regular en este volver a ser recibido por el nuevo propietario y socio. Hablé con varias clientes que había comido allí que elogiaron la calidad de la comida. Buen ambiente, un gran lugar para tomar una cerveza y encontrarse con amigos. Nos visita en un jueves por la noche y siempre disfrutar de la experiencia. Sigan con el buen trabajo Stefan.

Vinimos aquí dos veces, una vez después de un paseo colina el otro en una noche. Ambas veces nos recibió un amable personal y perro; la comida estaba bien preparada y más agradable. Una buena selección de cervezas, en conjunto nos quedamos muy satisfechos y volveremos cuando siguiente que alojarse en la zona de malvern.

A very enthusiastic new Landlord.. allowing sociable and positive events to happen including music sessions and Mind Body Events .. great.. the foods good too.

OK pub very basic.. ordered the curry and some tapas. Not very high quality. A friendly atmosphere ... more of a locals pub.

The food was poor and the service unfriendly. Typical of pub chains which rely on cheap ingredients cooked quickly. No excuse for the unfriendly attitude of people serving it. Wouldn't go back there.

We stayed for two nights and ate in the pub both nights. The food is pub grub but reasonable portions, quality and cost. The specials are, I would say, home made even if some of the regular menu is probably not.There are several real ales and the two hosts pleasant, welcoming and helpful. The rooms are separate from the pub an well sound proofed. They are spacious with good showers if a little tired.Would happily stay again.

Food and service were average but reasonably priced meals. Had a problem with a vegetarian meal which was quickly resolved

The food was Excellent at reasonable prices...very friendly staff has a 5 star food rating...parking good.

Good real ale and good range of food in a quiet local pub. We had fish and chips and gammon steaks - both were excellent.

This well situated pub has had more downs than ups in the past ten years, many landlords, it could have closed forever, great pity years ago it was the pub with the Italian theme run by Maurice. We have avoided completely the last three years, but were asked to join friends there for a meal. The interior is quite bland not an atmospheric welcome, it could be greatly improved by way of a few railway prints upon the wall, and table cloths upon the tables, plus glasses for wine, make it look pleasing-- why, because this pub is now hopefully back on the rails, the food is fresh, homecooked, plentiful with a menu that can be supplied by not having large choices which one knows cannot be from local fresh ingrediants. It appears Kate does the cooking,and Scott looks after the bar, not always propping it!.The Railway has themed nights which include curry, steak, & fish, as well as quiz evenings. Decent range of beers, and very good wine prices. For what is included it is very good value, and deserves support. We also attended the Valentine's Evening which the appropriate courses were given suitable names, again excellent value, Fine dining it 'aint, but then you not paying £50-60 less than half gets you a decent meal.

I used the word value as relative expression of cost and quality. Whetherspoons is cheap.....but arguably poor value. Anyhow, this isn't a Whetherspoons review. The Railway Inn is only a mile down the road from me, but not somewhere i've frequented until recently when myself, partner and 3 young children paid a visit for a quick bite to eat. I've been back several times since.Service is very 'pub' - but friendly pub. Nice...what you want; what you expect.Food is very 'pub' - not gastro-pub, but good grub pub. Big menu, loads of specials on the board.Price is very good. Kids menu is obviously limited to a few dishes, but if your wee boy/girl likes a burger chips and peas, then you're quids in and it's great value (<£5) On the whole, this is a great place if you want to have a few drinks and some decent pub food without the pretentiousness of a gastro pub or the deep fat fryer feeling of a Whetherspoons.There'll be plenty more visits for me I'm sure!

Stayed fot the evening as was walking on the hills following day,rooms are away from pub so nice and quiet,clean and tidy.Food in pub was good very friendly staff landlord was great brought a water bowl over for the dog

We came across this gem after meeting up with my dad for his birthday. The service was excellent, the staff were friendly and there was a good amount of choice on the menu! There was almost a whole separate menu for vegetarians, offering a (rare) range of dishes and the desserts were to die for! My mum was particularly impressed with the covered smoking area (if you're that way inclined) and the views from the restaurant were stunning! There were a couple of things on the menu they didn't have and the chips were a bit crispy and tasteless, but overall a lovely meal and we'd definitely come back!

Had an enjoyable meal here. Good quality pub grub, with very friendly staff. Welcoming to the dog with a water bowl available.

Not all that attractive from outside but good food including choice of various specials. Very busy at time of visit (Friday early evening) but service was reasonably quick yet not rushed. Our two choices were both available as low calorie choices; both very tasty. Steak cooked as ordered. Nothing 'flash' about this pub restaurant but all very nice food with friendly service and a bit of atmosphere.Go again when in area.

I think the only complaint we had about the Railway Inn was that it doesn't serve food on a Sunday evening (the staff happily recommended an alternative). We returned a few days later, for good value food and beer.

We hadn't eaten here for a few years so we thought it was about time to go again. Meal was lovely nicely cooked and the salad I had with my meal was one of the freshest I have ever had when eating out. The staff were very friendly and helpful. Hopefully when we go back to Malvern next year they will still be running the place, we would certainly go back there.

If this is number 8 out of 8, then Malvern Wells must be a gourmet's paradise. Friendly, clean, comfortable pub, with amazing views. The pub is part of Marston's chain, and the menu is similar to other Marston's pubs, and very good it was too. Great value, attentive service and dog friendly. And by 'dog friendly' I don't mean hard floors in a noisy bar side. Amazed it wasn't busier on a Saturday night. We will be back. If you want decent pub food at a good price with friendly service, come to the Railway. Not been to the curry night but it looks tempting, hence the Indian cuisine below.

Six of us ate here on a thursday, and four of us took advantage of the 2-4-1 steak offer, The steaks were excellent, cooked as ordered, and very tasty. The sirloin was better than the rump, but it was all good. I had the fish and chips and it was the first time in a long time that I could finish the batter, so light and crunchy was it. Puds were home made, and delicious.This is an ordinary pub, nothing special, in a lovely position. Very welcoming, lovely food, excellent value. We will return.

The Railway Inn great place just to stop off mid journey or even just to go for tea and cake even if you aren't en voyage to anywhere. You feel as though you have stepped back in time a little - and the sensitive souls amongst you can feel as if you are playing the romantic lead in some black and white train weepy....the cakes, tea and diner is first class...

We eat here fairly often and have seen landlords come and go. But the current couple seem to be really trying to provide a good pub experience. It's pub food, nothing fancy, and is good value. We've always found them to be friendly and polite.

we called in for an early meal. the toilet carpet had not been vacuumed for a while it was covered in muck which strange because the hall carpet had.the toilet had used toilet paper on floors and general dirt and the toilet did not look hygienic. the wash basins dirty and a brown gungy slime down the wall.the tables had not been wiped.it put us off ordering a meal.the outside was no better, cigerette butts all over the floor over full ashtrays, not been cleaned at all,the pub was full of dust and general lack of cleaning.the glasses above the bar were disgustingly dirty. this seems a bit harsh . but it is lack of everyday general cleaning and insults the customer who is spending money.

Whilst the décor is a little tired the food was well cooked and very reasonably priced. Service was good too. This is just decent pub food, nothing more nothing less.

I visited this pub today as my eldest child was invited to an end of school year celebration here with a pre-booked buffet provided. My eldest was busy with friends so I after purchasing drinks I found a table for my toddler, baby and myself. Beside the party that my son was with (eating a buffet of sandwiches, pizza, chips, etc) there was one other table with customers and the rest of the parents of my friends groups (who had not ordered food yet). I browsed the menu intending to order food for my children (as by this point my baby was crying as he was hungry) and as I stood up to go to the bar to order a member of staff – I believe her to he the landlady – shouted at me snappily in front of my children and the rest of the customers that “IF YOU’RE THINKING OF ORDERING FOOD WE’RE VERY BUSY – I’VE GOT A TABLE OVER THERE [pointing] AND A TABLE OVER THERE AND THERE WILL BE A LONG WAIT!!”. The woman who spoke to me was incredibly rude and brash and pointed out the group that my son was with (which had booked several weeks before, so plenty of notice to arrange further staff if required), and one other table waiting for food. The pub – which I would estimate could seat at least 100 covers – was otherwise empty.In my opinion and speaking as an ex-landlady myself, if a pub cannot manage one table, alongside a prebooked buffet, then they either need to arrange further staff or adjust their menu. I was only going to order a plate of chicken nuggets and potato wedges to feed two small children, almost certainly a very simple, reheated frozen food arrangement, hardly Michelin star type food.It goes without saying that, having got over the initial shock, I am very disappointed and angry, frankly, to have borne the brunt of this woman’s verbal abuse. The awful treatment I received was completely unacceptable and I would comment that the pub’s current management is obviously very inexperienced, misguided and mistaken if they think that SHOUTING at customers is acceptable. Malvern is a very small place, with plenty of eating establishments so there is tough competition. Malvern is also very much a word of mouth town and I will be sharing my experience, as – I’m sure – will my friends and their families, all of whom witnessed what happened and looked on in awe.I must also point out that I speak not only as a customer, but also having managed my own pub. I completely understand how difficult and thankless the job can be, but that is absolutely no excuse for poor customer service and worse than that, making unprovoked verbal attacks on the customers! I was actually reduced to tears due to the embarrassment and also having to let down my poor children who had been looking forward to “going out” to the pub for tea – I left my eldest with friends and took my youngest two home to feed them there as I could not face staying in the establishment for even a moment longer. The woman who spoke to me ought to be utterly ashamed of herself and how she made my, and the other customers, feel. It goes without saying that we will not be visiting this establishment again whilst it is managed by the current team who feel that such terrible behaviour is acceptable.

Part of the Marstons machine. Just another version of the Bluebell or Crown. Cheap food that tastes the same way. Plenty of drinks deals. Several tables with drink marks over them, decent enough service. Wouldn't eat here if I had a choice. Pretty much McDonald's.

I dropped in for a pub meal and had the steak pie (excellent) and a pint. Staff very keen to help and prices seemed very reasonable to me

over the past few years the railway has been struggling along just about making a go of it,and often saw a change of persons in charge.I went again last night and feel the current couple in the hot seat have now got it all about right.The drinks are not the cheapest in hills but well satisfied with the beer i had.Good range of food that was all priced very reasonbly,loads of veggie options,curry night, and fish fridays.I would certainly reccomend the place for a break in the area,the rooms look lovely and very handy for walking the hills or visiting the showground which is close by.

Seems to have settled down under the new management. For a long time the management changed hands every twelve months or so. We had one of the Friday fish offers - fish and chips with mushy peas. This comes with a free glass of wine. It was tasty with good chips. Basic stuff but well done and good value at £8.15. We followed with sticky toffee pudding with ice cream and honeycomb sundae for £3.75.We will be coming back to explore the menu further and enjoy the convivial atmosphere.

We visited for a late lunch after a long walk on the common with our dog. We had chilli nachos to start and scampi and a burger as mains. The food came put really quickly and everything was nicely good and tasted good. Our dog was made to feel very welcome to and the owners were friendly. Would definitely go back-they do some good deals on weeknights-eg. Curry night, grill night, fish night etc.

This is an average pub, nothing special but not bad either. We go here now and again for something to eat when we fancy a quick tea out. Its decent pub food with average service. My partner had a gammon on our last visit which was nicely cooked. I had cottage pie. Worth a stop if you are passing,

Me and the wife like to try different places ,,,,we came across this pub on the hill tricky parking I might add ..went through the door and the aroma of stale cigarette smoke hit you . I must say that the decor and interior really needs a complete update as it looked very grubby ,,,never judge a book by its cover ,,,, we went to the bar and ordered our food and drink by friendly staff ...we sat at the table and had our drinks ,,,it seemed like minutes then our food came very quick ..... I must say I had scampi and the wife had the Sunday lunch ...the food was lovely and a lot of it ...the desert was very good too ... So all in all we were impressed ....would love to go back again but would like to see the pub with a refit and the ban of smoking from any door open areas ...John & Karen restaurant owners and food critics

Keeps trying but seems to always failSadFood from lidldifficult parking & capacityNothing to get me going but is probably on the wrong site

Evening meal, very disappointing, had warm bacon and chicken salad. Meat was separate from salad and salad was very small and uninspiring consisting of a limp lettuce leave tomato and cucumber. Very poor value for money.

I was passing through Malvern with a few friends, we stopped at the railway inn for a quick bite to eat. The menu had a large variety of food to choose from! We all ordered the fish and chips which cost £7.95 which was an absolute bargain! The fish was huge and cooked perfectly! If I ever come back through this way again I shall be stopping here!

Well being a local and having seen half a dozen previously failed attempts by dubious landlords the new management have it right this time. They ar coming up to a years anniversary which is already twice as long as the last muppets and the pub and restaurant now feels like a proper 'local' and a place locals want to frequent. The food is good pub grub and outstanding value for money and the atmosphere is warm friendly and welcoming. I hope you read this and drop in and mix with us 'locals. Being local obviously I've not stayed in the accommodation but the rooms look fab too :)

This pub/restaurant has changed hands on a regular basis and prior to the current manager all have failed to make it a success. Have eaten there a number of times recently I have to say that things are on the up. The management and staff are welcoming, the atmosphere is improved and the food is very good. I hope that this time it will be a success and the hard work and effort of the new management will pay dividends. I shall certainly be making further visits.

The bleakest place I have ever eaten in, cold even at this time of the year. Food not even average service bad. Lovely location should encourage more effort.

Lovely fish on a Friday with a free drink!! Well worth it!! £23 for two mains two puds and two drinks, cant go wrong!!

We have been here before for something to eat and what we had was excellent, however after coming here again a few days ago we were disappointed. I had the Salmon Sizzler (previously had the chicken sizzler which was excellent which was served with fresh veg), this time I was very disappointed. The veg were very clearly frozen veg (carrots, peppers onions etc) baby corn was supposed to be included but I had 1 small piece. It was supposed to be spicy but wasnt. My partner had scampi which was overcooked. It was edible but just not as good as our previous visit.Having said that, the staff have improved, the young girl behind the bar was very pleasant, unlike our previous visit where the 2 girls, although pleasant, were very childish messing about behind the bar. If the food was to improve I would consider going again. The saying 'you only get what you pay for' doesnt fit in this circumstances. There is another Marstons in the Malvern Link area which is cheaper and to be fair a lot better.