The Crown Inn in Malvern Hills

We were about to book a table for 4, but after reading the latest poor reviews we decided to book elsewhere. Shame because it looks such a lovely place.

Shall not return, terrible starter, no offer to reduce the bill because of it, a lost opportunity.

Just had a bad experience booking a table… couldn’t speak to a real person .. was AI generated voice unable to process my specific request.

A lovely looking cosy village pub, with expensive city centre prices for drinks. Ten quid for a pint and a half of lager. Probably why it was half empty on a Saturday night.

Food was amazing.. nice location, friendly and helpful staff.. and the beer was great too.. definitely going back

Only two staff on during this Friday lunch hour. Lengthy wait for drinks order to be taken and VERY lengthy wait for table to the cleared and offer of coffees. The older female staff member vociferously complained about the short staffing to all and sundry, very loudly. When politely asked for the table to be cleared, responded very aggressively and loudly about the volume of work she had and the failures of management to staff the day appropriately. My sandwich was mediocre at best but a friend’s pie looked and tasted delicious. Staff training is needed to ensure appropriate behaviour of staff in front of guests.

Wedding anniversary celebration We have been here many times over the years from when it was an independent hostelry to now as part of a large hospitality group Our meal tonight was as usual splendid in particular the leek, cheese pie - delicious. Deserts were refreshingly different, good choice of sorbets and the pistachio flan was fabulous. We had mixed grills and pies, mine being one of the pies and it was probably the nicest meal I've had in years at this restaurant. The owners are so helpful especially the Irish/Scottish/Cornwallian/ Canadian owner (really good sense of humour)

Great choice on menu. Value for money. Friendly service from all the staff. Looked after by Abbie. Nothing was too much trouble.

Very overpriced food ( for portion size ) £6.95 for 2 small sized garlic mushrooms on top of bread the same size. 2 different main dishes but both dishes peas were like bullets.

Disappointing 😞 Sunday meal. Portions for dinner small and very expensive. Ordered a mini dessert that came with a hot drink at £6.99. The dessert literally was a mouthful size of an egg cup. Pub was cold no heating on. Staff seemed uninterested

Great meal from the lunch menu, ordered vegan coronation chick pea ciabatta with all the trimmings, cooked really well, good flavours and portion size, excellent value. Superb

Nice and quiet evening meal. Prompt service. Mark was very helpful and attentive. Food was good as usual and a nice pint of HPA.

Nice low light, welcoming pub with friendly staff. However as for the food! The mushroom Starter £6.95 was genuinely 2 medium sized mushooms on some slithers of fresh toasted bread ( very poor portion ). As for the mains, both main dishes selected were left with a portion of hard dried up garden peas. £60 , We expect a bit more than that. Still thank fully plenty of options in the local area.

Stopped off here last minute as a meal stop on the way to a weekend away in the Malvern Hills. Lovely cozy pub with great atmosphere and hearty portions of delicious food! What’s not to love!

Great food and excellent service.

I have been frequenting this establishment for a number of weeks thus far. The manager here Mark is outstanding. The service is unbelievable. I witnessed Mark the manager walk an elderly gentleman to his car with an umbrella in an unexpected downpour. Service, impeccable. Food, gorgeous. Would recommend wholeheartedly to anyone who passes by.

Lovely roast, and quick delivery. Great service from Mark

Fantastic food quality, great fish options if you don’t eat meat. My husband says the pigs in blankets are to die for. Very large roast dinner portions. Really lovely quaint pub with a great atmosphere and happy staff. Super service from the lovely Mark!

Very friendly people and good food

Mothering Sunday three course lunch. Lovely selection of dishes presented with flare. All cooked to perfection. Well done.

Ignored on entry, waitress was sat with friends. Had to be told by bar staff we were waiting to be seated. When we ordered drinks, I specifically said no ice, and I got ice as the waitress who was dragged away from her chat didn’t seem interested.We ordered 3 x triple roasts. Food arrived 5 mins after ordering and it was luke warm, and the meat was very fatty. I spat most of it out. At no point were we asked if our meal was ok. Plates left on the table after we had finished for 15min. As we left , 3 staff stood at the door, never even acknowledged us as we left. 0 for service and 0 for food quality! Definitely not worth the money. Shame

Nice place but very expensive drinks

Visited yesterday for our daughter's birthday, four adults and 2 small children. No problem reserving online, and they gave us bench seating for the children as requested. Also allowed us to bring a birthday cake. Food good, big portions. Special thanks to Lauren who looked after us with professionally with patience and smiles.

Great pints of Madri, Guiness and Neck Oil were poured and served all in correct glasses. Squid starter was so tasty, along with perfectly cooked onion rings, gammon cooked spot on. Waitresses worked hard and very polite

Absolutely lovely old oak beam pub with great charm and character, food was really nice and very helpful staff 😁👍🏻

Went for a family meal, very busy so we got put into the overflow section which suited us...nice and quiet. Great starters, good main courses that were flavoured well (better than a recent steak chain restaurant). Burger was fantastic and large and well seasoned. Service was friendly and made the whole experience enjoyable. Well done. Note that as this is a chef and brewer chain they also take tesco vouchers.

Really enjoyed our visit here. Nicely decorated, good size table for two, not squeezed into a corner, unlike other places we've visited. Friendly staff excellent service. Food was delicious and generous portions.

Popped in for a drink drink and checked out the menu for another visit .. Nice pub cosy

Food was good, if expensive for what it was. Got the impression they couldn't care if we were there or not. Not very friendly or sociable. Not asked if we wanted a dessert or another drink!!! 6

What a lovely meal we had very quick service and staff were absolutely brilliant.

Really disappointed with our Sunday lunch. Beef and veg were really over cooked and the roast potatoes had seen better days - suspect they had been sat on a hot plate for some time. Not the best sadly. Not the restaurants fault but we were sat next to a family who clearly had an unwell child with the worst cough.

Great food and a fab feel. Would recommend.

We had lunch with my husband and one of our daughters and daughter Food excellent service wonderful We look forward to go back To all members of the staff it was fantastic Thank you Thursday 8 February 2024

We went for lunch on a Sunday, the starters came out they were pleasant, the Korean chicken strips were really tasty. 4 out of 6 of us ordered a roast and one had a chicken pie. It is not an understatement to say most of the meals were inedible. The beef was so chewy, the turkey and pork were so dry. The roast potatoes and parsnips were obviously cooked and reheated several times. The cauliflower flower cheese was burnt with no cheese. The mash potato with the pie took me back to the 80’s with a ‘Smash’ taste. My son had the kids chicken stripes for main and they tasted of really old oil and were so dry as were his chips so remained uneaten. When the waitress cleared our plates she asked if everything was ok, I’m honestly not normally one to say anything but I said ‘ no it really wasn’t very nice’ she looked at me and I said actually some of it was dreadful. She didn’t say a word and from that moment onwards we were ignored by all of the waiting staff. That is was has really made me not want to ever eat here again.

Had the steak and chips. Nice ambience about this establishment.

Fabulous Burns Night menu, food was delicious, the service by Mark was exceptional and the atmosphere was spot on. The place felt cosy and a lovely place to spend an evening, would highly recommend.

Popped in for a quick drink, lovely pub, good service, have booked to return and eat, so will see how that fares.

Went for sunday lunch for 2. No table reserved, but I would recommend it as others were turned away. Went for the trio meat sunday dinner, and it was amazing. Very well presented and good potions all round. The pigs in blanket are a must. A bit more gravy would have been nice. Excellent service from friendly staff. It's very well priced at around £15. Nice quiet, cossy environment. Will definitely visted again

Stopped in after a day's walking , note dog and walking boot friendly proper country pub, very pretty and wood stoves for you ! Great choice of ales beers and wines, separate restaurant area , helpful happy staff and friendly, good menu choices , I had sea bass which was cooked perfectly, recommend for a group, family day or just a few drinks in the bar 😀

I have to say I was terribly disappointed by the Christmas lunch option here, about £27 for two courses and although the Christmas pudding was shop bought and not bad, the main course, in my opinion was dreadful. I did tell the lovely lady looking after our table know, she did bring replacement potatoes ( which actually weren’t any better) and I did tell the manger too who appreciated the feedback. However, why the plates left the kitchen in the first place is beyond my comprehension, as, in my humble opinion, no chef should be happy to let this standard of food go out. Hopefully the manager has addressed the issue now and I wish the pub better reviews and luck in 2024. The front of house staff are lovely and I feel are being let down by the kitchen.

Had a lovely trip to the Crown, Hallow this evening. We had delicious fried chilli squid and garlic mushrooms for starter. Me and partner then had the mixed grill and the ham and leek pie which were both thoroughly enjoyed. Our amazing server Kait was brilliant and so polite and friendly throughout. She even made extra special effort for my partners birthday. Very pleased and would recommend. A***

Disappointing Christmas Day meal. Crab starter looked and tasted like something Shiphams would put in a jar. Turkey main was nice with good selection of veg. Christmas pud was very poor. Poorly presented and more flavour in a Tesco mince pie. Crown at Hallow always had a reputation for good food and at £83 per head I expected a lot better quality.

The pub/restaurant is in a nice peaceful village location, it has lots of free parking and is part of the Chef and Brewer chain of pubs. We came here to use up some tesco vouchers but it's not a place that we would visit ordinarily due to there being better value for money places available to eat and drink where the food is considerably nicer and home made. The place inside hasn't changed a great deal In the years that Chef And Brewer have taken it on, it would now benefit from a refurb as some of the furniture is starting to show its age. The food is "ok" here, it is typical chain food, plenty of choice and all of it is fair enough, just nothing special. On this visit we were quite surprised when we requested a pint of coke with no ice, to then be given a considerably short measure of coke. (see photo). We were only advised once we had received our drink that they do not offer a pint of coke but instead offer "large" but we were not advised of this when ordering so it was too late. We were also advised that due to us not having ice in the drink they fill it short taking into account the amount of ice we'd have received if requesting ice! Quite bizarre in our opinion. Why do I need ice, the coke comes ice cold out of the taps. I dine out at least 2-3 times a week and have NEVER been to a pub/restaurant in my life where they penalise you for not having ice in your drink, it is penny pinching of the most extreme nature. I had approached the General Manager of The Crown for his/her comments after visiting but that has been well over a month now and still no reply so they have had long enough to reply to me, I take it that they do not wish to discuss customer problems arising from a visit. I'm fairly sure the guest relations team will make some kind of excuse up in reply to this but it will not be of any significance now.

Wow, what can I say! Brilliant service and friendly staff, me and my boyfriend came for a little Xmas lunch together before the mad rush of family, the atmosphere was so calming, food was delicious and fast, our waitress Kaitlyn was very kind and the rest of the staff where very warm, will definitely be returning here soon

Amazing customer service! Had a very thorough server, I believe he was Irish very personable and hard working! Drinks and environment was super welcoming! Definitely will be coming back soon xx

Lovely place - warm cosy and welcoming and lovely food. We had great service given to us by Abbie and Frank! Would definitely recommend a visit.

Christmas meal was lovely but there were a few things which could be improved. I had prawn starter.They were in shells. A finger bowl or wet wipe would have been appreciated to clean fingers. We were not offered cranberry sauce for our turkey. We had ordered two extras which did not come. We asked for the one and got it but forgot we had ordered the other so did not ask for it but noticed we were charged on the bill so had to ask for it to be taken off the bill. We asked for a jug of water to go with the meal which we did not get. These are just small niggles which did not spoil the overall experience and the meal was excellent value overall. Car park entrance needs to be lit as was hard to spot when arriving and there needs to be more lighting in the car park.

Lovely evening with friends. Cosy atmosphere. Food was delicious. The service from Lily & Frank was attentive & friendly. Would recommend & will be back.

I had driven past many times and it always looks so cosy and welcoming! Inside it is lovely, very cosy, very comfortable. Love the station for dogs! The chap at the bar was very friendly. The downside was the food sadly. It was ok but I paid £20.99 for my meal - festive pie, some potatoes and veg, and it was nothing special, very average. I’d have paid £10.99 not £20.99! Absolutely ridiculous amount of money for the meal it was. Such a shame as the pub itself is lovely but who can afford that for an average pub meal. I’d go back for a drink but not for food.

Excellent meal, 1st time we've been there but will go again. My only comment was that the lights to the carpark were not on, so it was difficult to find the entrance, having not been before. Otherwise everything great.

This was the nicest Christmas dinner I've ever had in the run up to Christmas. The roast potatoes were crispy, the turkey succulent and even the pigs in blankets had good quality sausages. This was miles apart from the usual mass produced offering.We will definitely return. Their gluten free options were also fantastic.

My friend and I went for a Christmas meal and were really impressed. Their roast Christmas dinner was incredible. It was the nicest Christmas roast I've ever tasted. All of the components were excellent quality, everything was cooked to perfection. If you have dietary requirements I'd would recommend here too. The atmosphere and service were both great too! We will definitely be returning.

Staff friendly but that's about it had to ask for drinks ect, plates were cold the beef was nice but all the vegetables were hard not enjoyable

Excellent meal, good service from the Irish waiter, also good value. Nice country feel pub, easy to find.

the crown is a newly found gem for me. I've not long moved to the area and stumbled across the crown while passing. A couple of friends and myself popped in on the off chance for dinner. we were shown to our table where Milly...

Lovely evening at the crown. Staff great, food - good value and tasty and it has a lovely atmosphere

The food was excellent and our portions where a very good and our Canadian server Frank was fantastic in helping us make the right choice with our meals and was super friendly.

Staff are very friendly with first class service.

The service was incredible, We were served by Mark who continued to make our stay amazing, the food was delicious and we had desert and was pleasantly stuffed, Would defo recommend coming here and we will be back soon,

An excellent meal was had by all including some lovely desserts. Good service, friendly atmosphere. A good pub meal at a reasonable price.

Vegan and regular full English breakfasts were very good. Service was prompt and friendly. The pub has a lovely old-world interior, but it was a little chilly. I like the wood burning stove, but very much not a fan of the coal-burning one.

Just had Sunday lunch and it was very good indeed...our server Frank was very good...very polite...highly recommend

East automated phone booking system . Booked at late notice and were accommodated . Very nice feel , decor amazing and dogs welcome . Sunday lunch was amazing (slow cooked beef) and a very reasonable price compared to competitors locally not half as nice ....

Excellent quality and choice of food with friendly service and nice atmosphere.

This was a really lovely experience. The staff was very attentive and friendly. We were never needing anything as they were constantly asking us if we needed more drinks etc when we got low. The food was delicious (particularly the fish goujon Ciabatta!) and was...

Amazing food, very friendly staff and plenty off biscuits, water and blankets for a canine friends!

The staff were lovely but overworked. It took 10min plus to get our drinks, another 20 for our starter, another 20mins and we were told our main would be 40min more. Disappointed

Over priced food. I have eaten at many Greene King pubs but this was up there with one of the worst meals I’ve had. Very disappointed. It was supposed to be table service - obviously not this time. My partner and I sat there for 20 minutes before deciding to go to the bar to order our drinks. Clearly not enough staff or prioritising other / bigger parties. Service wasn’t great. Understaffed. For £16+ for a beef burger, you expect a very nice burger, but this wasn’t the case. The burger was greasy, fatty, chips very under cooked and no idea what the pot of cold sauce was which was serve with the burger, but definitely wasn’t anything to shout about. I will not recommend this place, and I shall not be returning to this pub.

Everything was just perfect. Nice meal, surroundings, very pleasant and attentive waitress called Ann. What more could you ask for? Shall certainly visit again in the future.

Fantastic welcome... Food and service amazing... And reasonably priced. Great atmosphere... Period features... Lovely open fire

I've driven past this pub many times en-route to Worcester, never stopped off but always noticed how smart & inviting it looked. Last week, I actually did stop off one evening . . . and was so glad I did!! The atmosphere was cozy, warm and very welcoming with candles twinkling away on all the tables! I didn't eat but I definitely will next time as the menu looked very appetising and if the plated meals I saw being served taste as good as they looked, I'll be going back real soon. I realised a week later when I ate at The Running Horse at Bewdley, that it's in the same group as The Crown, as is The Mare & Colt at Kidderminster - all Chef & Brewer and all really nice places.

Lovely staff, good food. We had a lovely meal with our daughter and our grandchildren.

Had a booking today at 1pm for a meetup with friends, got a call at 11am to tell me that booking was cancelled as the kitchen was closed! Prompting frantic calls and re- booking somewhere else!! The person on the phone didn’t know whether we had been informed! We were always impressed with this place when we lived there but I assume that it isn’t being run by the same people as they obviously don’t know what they are doing🤬

Very good experience, staff attentive and friendly and the food was as expected - great! The chef has his own specials which look and sound amazing but I have the steak most times as cooked to perfection! Starters are delicious. For a chain this has...

went for my husbsnds birthday at 7.15 lovley staff but my daughters and my meal were alfull we both had fish one seabass and scollops pea ristto the portion would not feed a child and it was solid the other sea trout which was over...

Yet again, after leaving a gap of a year or two before giving them one more chance, we returned and the food was atrocious. We had Sunday roast dinners. The roast potatoes were half mush and half brick. The broccoli was so soggy, the meat...

Mark and his team were amazing nothing was too much trouble. Food and beer were great and the pub was spotless. I run a business in Worcester I will recommend to all my clients.

Food was below average. Asked for a bun without sesame seeds which was stale. Roast potatoes on the vegetarian wellington were incredibly dry. Once our mains plates were cleared it took over 30 minutes to receive the bill and pay! Awful service with below average food.

Nice pub good atmosphere . But the food is a rip off ., expensive and you lunch hungry ... Condiments..mayo is cheap and doesnt taste of anything.. won't be returning

Expensive and you leave hungry .. won't be returning

Wow, that was an expensive pint. But a nice place.

Excellent!!! Ask for table 15 and Teresa... you won't go wrong. Good choice of lagers and real ales.

Loved the atmosphere and the food.

I've visited a few times now, and like what I've ordered so far, but I keep leaving still feeling hungry. The portions just aren't adequate I'm afraid. I try to give anywhere I go the benefit of the doubt, but I just feel irritated by the poor value for money. Sorry, but unless people speak up, they will just carry on regardless.

Never disappoints. Good quality food and choice of lagers. Well worth a visit.

Visited with my Husband, Daughter and my Parents, we thoroughly enjoyed all 3 courses and the atmosphere was lovely and calm which was good for our just under 1 year old. It was extremely good value for money. We will definitely visit again.

Lovely food, friendly staff and would recommend a visit 👍

What a date night! Didn't know what to expect from a date night out from the city centre but boy were we glad we decided to take a chance on a little old country pub. From the moment we arrived, Mark (could have been the...

Impromptu meal out with hubby at The Crown Hallow where Kaitlyn served us throughout the evening. Great food and wine but excellent and friendly service from a lovely and friendly person. Thank you

lovely little pub to have a meal great food and service friendly staff and the atmosphere was excellent.

Went here for lunch when we took our son to Worcester University. Lady was really friendly and kind. Food delicious

Great meal and wonderful surroundings. Thanks Michelle for your first class customer service.

Excellent food and drinks, and the staff is lovely.

Our first experience of the Crown was a couple of years ago after it re-opened and it was not good. We came here for a late Sunday lunch after hearing good things from friends. I’m very happy to say the food and service has improved...

Meal was okay but nothing outstanding

Visited for lunch as we’ve visited a few times before and thoroughly enjoyed it. However today just didn’t meet the expectations we had from our previous experiences. We ordered the lunch Ciabattas to be told there was no ciabatta bread available so we opted for...

This was my third visit and everytime we are impressed by the food and the atmosphere. We went there for Sunday evening meal with 2 children, the staff were friendly and knew their jobs. My grand daughter had chicken strips and chips - which she always has when we go out. At the end she said it was delicious and wanted more. My meal was tasty. All was reasonably priced and we will definitely go back.

I enjoyed the food; the fish and chips were really nice. Staff and atmosphere just amazing

Stopped here on our way home from Worcester, we were greeted by Mark who showed us to a table. The service we had from Mark was great, he was friendly and polite, the meals and drinks were served quickly and we thoroughly enjoyed them. Food...

We used to go to this pub regularly before it was taken over. It used to be very busy and had a lovely atmosphere. They even used to have a dedicated pastry chef - no more! Last night we stood around for ages on arrival...