Radisson Blu Hotel in Cardiff

Rooms were clean albeit sparce. Breakfast was pretty good. Staff could be warmer had a rather rude maintenance staff push pass us coming out from the lift and the reception staff could come across as a bit more engaging, seemed a bit indifferent 😐

Great place but parking was so confusing as they hold bigger events they need to sort their parking spaces.

Lovely hotel and quite honestly, the staff there are so attentive and friendly. The rooms are okay, the two downfalls to the room is that there were two bedside lamps and that is it. There is no main light in the bedroom area which makes it difficult when you are wanting to get ready. The mirror is far from the plug sockets so if the wires to the hairdryer/straighteners etc aren't long enough then you aren't able to see what you are doing. Breakfast in the morning was lovely!!! Again the team in that area of the hotel were also attentive and friendly.

We’re staying here tonight, but not off to a great start. Check-in was a hassle, first key didn’t even work and we had to wait to get it fixed. It seems this particular hotel also does not support the usual online check-in process. Did not receive early check-in, late check-out or suite upgrade for being a Radisson VIP member. Not informed of the breakfast process, either. These are rewards that are technically “subject to availability” however across hundreds of stays with Radisson I have never NOT had them, and have never had to ask until today. Online bookings showed plenty of suite availability, so this was purely a decision made by the front desk. The initial lady at the desk did not provide us with access to the executive lounge, either, and we had to ask for this. We were also given false information that VIP members are only upgraded to one tier above, which is absolutely incorrect. This is only true for the Premium tier members, not VIP. Unfortunately not pleased with this particular Radisson hotel so far.

Myself and partner stayed at the Radisson blu hotel and what can I say from start to finish our experience and time there was 11/10. We were meet by staff who had outstanding and exceptional customer service Lewis ,Wiktoria and Victoria they couldn’t do enough for us and made our stay so warming. The room was perfect and the view was beautiful too. The hotel was so clean and the staff were all so friendly always smiling and asking if everything was ok it was nice to stay somewhere where you could see the staff enjoyed their jobs. When we went to the bar Cameron and Mark who were they were amazing too again couldn’t do enough for us and the service again 11/10 from them. I have never stayed in a hotel where the staff are so friendly happy and make you feel special which is what you want when you stay away. I would like to thank Lewis, Wiktoria , Victoria , Cameron and Mark for making our stay at the hotel the best we have ever had and we will definitely be returning because of this service we received. Their customer service was beyond exceptional.

Parking Pains and Room Views After a disastrous start at another hotel, we found ourselves at this one. Our main concern? Parking. They had it, but at £25 a day, it felt like highway robbery. For budget-conscious travelers, consider this an extra line item in your expenses. Now, the parking spaces—narrower than a tightrope walker’s path. If you’re rolling in a smart car, no worries. But our Jaguar? It grumbled like a teenager asked to do chores. The reception staff? Lovely, no matter the hour. Breakfast? A shining beacon of satisfaction—no complaints there. Our room, 410, overlooked neighboring apartments. We spotted a guy watching TV. He’s probably used to curious guests peering into his life. (Wouldn’t we all love a room with a view?) Tea situation: dire. No “normal” tea in our room. I raided the breakfast lounge like a tea-thirsty pirate. The room itself? A bit dull, like a faded postcard. The carpets? Well, let’s just say they’ve seen better days. And the shower screen? A leaky culprit. Water cascaded onto the floor, so we deployed towels like flood control experts. But here’s the twist: The hotel sits smack in the city center. An unexpected stay due to circumstance, but hey, it was okay. Not great, not terrible—just okay. 🏨🌆

Sadly had move room 3 tines whist staying a week here. First room 1410 was too small then they moved me to 811 but the bed was very uncomfortable and air wasn't working I'm now in room 1101 much better and lovely view if city. The only I would say needs improving is more staff at reception, more waiters and more house staff. There only 2 house keeping staff working that I've seen

The hotel does not have parking, regardless of what they say in the website. They have about 20 spots for more than 200 rooms that are always full (obviously), and they send you to find your own parking in the Center of Cardiff and walk back.

Stayed a few times and service is always great. If you stay on the hire floors you can see the whole of the capital. Breakfast is good with a great variety. Car park is snug if you have a larger car. Have noticed on last couple of visits that room carpets could do with a deep clean.

A decent hotel. I enjoyed my stay with them. The location is good and the staff were friendly and supportive. Special thanks to the staff as a whole and Lucas specifically for making my stay comfortable.

Only good thing is how close it is to arena and city and the breakfast is ok if you book before your trip (its £35 each if you don't!). This hotel is not safe for women. The 'superior room with city views' has no city view just view of train tracks, is adjoining room with no lock on that door so whoever is next door can open it. All they had done to prevent this is prop a chair against it which is not good enough. There's holes in the carpet and the wall and ceiling near the shower is covered in black mould that has just been painted over! Looking at other comments there is no security on the doors late at night so anyone could follow you. This is very concerning when there's lots of fans staying here for concerts. Room is very basic. No fridge sadly. And very thin walls so you can hear everything from rooms either side of you. Standard rooms are also not very accessible. The bathtub is very high and difficult to step out of and the hand rail was not securely fixed to the wall! Will not be coming back here.

We stayed here for Taylor Swift and I can't praise it enough. We were able to get into our room a little earlier which really helped with getting ourselves settled. Room was lovely and very clean, perfect location for concert and train station, also for some shopping. Big shout out to Daniela, the receptionist. She was so lovely and welcoming and was there to help. Perfect first impression thanks to her. Would happily stay there again.

It's such a shame large room with no atmosphere , no pictures, no where to do sit and relax, no where to apply makeup or style my hair. Breakfast was not the best, only white bread. tastless scrambled eggs, tables needed clearing,dirty chairs. But a wonderful location for visiting Cardiff Town centre and the Castle

Only stayed in room 30 while deciding where else to stay. Floor was dirty and there were pubes on the bed. Receptionist apologised and offered to have room cleaned we declined, so she told us parking and room would be refunded but neither are forthcoming.

I was extremely happy with my stay until I received a penalty notice for car parking that I had paid for. Since then the service has been terrible. Trying to get the hotel to communicate with the parking company. Great hotel but will never stay again as they like to take your money but not prepared to help when situations like this arise.

Perfectly positioned just off the main areas of central Cardiff, I think for the cost of the room breakfast should've been included, the £12 breakfast offer wasn't that appealing with a myriad of choices a short walk away.

Superb hotel with available and pleasant staff.

Highly recommend. Breakfast is also recommended. Plenty of choice

Well we booked a superior double room to have some nice view but it was not the case, the view was a train station. The facilities of the room were quite normal the bed was not that comfortable and I really did not appreciate them printing a lot of flyers to help the guests (not a very sustainable way). Location wise was good. Staff were friendly

A warm welcome from reception. Was there for an all-day meeting and a good supply of pastries, and help-yourself drinks. Lunch was fine and the stroganoff and lemon rice was the best pick.

It is not as posh as how their google image look like - In term of their outer building! The room is clean too and spacious. Great location to Cardiff, Wales 🏴󠁧󠁢󠁷󠁬󠁳󠁿 city centre!

Everything alright but that's about it. No personality and bit of a grim view. Would give somewhere else a spin next time.

Great location and good value for money. The amenities in the hotel are all spot on, rooms could do with a slight update but otherwise faultless

Just back from an amazing trip to this hotel. From the communication prior to the visit, to the wonderful dealings with staff, the Radisson Blu is getting everything right. I had 2 rooms on the 20th floor which were immaculate and the upgrade was so appreciated. I felt safe and comfortable in the surroundings. My daughter and friend had their own room which they loved (aged 18) and they especially loved the view. I have booked a return visit for Easter and am looking for excuses to book more dates !

Nice hotel, my gripe is car park is difficult to locate, result in us getting a ticket for driving in a bus lane. Also, my room was freezing, and the air conditioning didn't seem to work, and a constant knocking noise, coming from the air vents. The hotel looks nice, and the breakfast is very too.

Stayed at Radisson 2 times in Cardiff. First time key didn't work and had to wait in a queue to get another key. Bedsides that, really comfortable beds and room, everything you need in the room body wash, shampoo, soap, T, coffee etc is better than most hotels I've stayed in. The bed and pillows are as good as and better than my own. Breakfast is the best. If you want a Great full English (Welsh) perfect. The reception and breakfast area staff are really friendly and helpful and couldn't do more.

Great location and wonderful staff. Communal areas so much nicer than rooms, very tired but beds are comfortable.

Great location in Cardiff and an amazing view from the room. Friendly staff, very welcoming and prompt at checkin. Quite a selection at the breakfast buffet - highly recommended 😀

Really poor Christmas party setting. The bar is outside and your party will end up split in 2, half in the bar the other half in the tables. Food took ages to come and nothing special, raw stuffing tasteless precooked meat. Go somewhere else.

a great first stay at the radisson blu cardiff would recommend and will stay here again

Good hotel, rooms not bad but you need to ask for heating to be increased to reasonable temperature. Staff helpful and location is central for shops and restaurants.

Amazing location, especially if you're going to gig at Cardiff international arena. Nice view from the room.

Lovely hotel,in a great location,5 minutes walk from the train station and 5 minutes from the motorpoint Arena,perfect for concerts

Couldn't ask for better, everything was spot on.

Lovely hotel in a great location. Super clean, good amenities and very quite. The staff are friendly. The only thing that lets it down is the parking. We arrived at 2:25 and the parking was full. The car park that was recommended was also full. So, we had to drive around until we found a place, which was a 5 min walk from the hotel. Which was fine as it was dry. I wouldn’t have wanted to walk that in the rain with bags. Overall, a great stay and would definitely come back.

Nice room. Central location. Nice breakfast. Room ok

Clean large modern rooms great views and lovely breakfast. Very pleased and will definitely use again

Beautiful hotel but no parking when we went (£26 for overnight), no fridge in rooms and the carpet was so stained. Decent view from our room.

Excellent location for business travellers who travel by train, as this hotel is very close to the Cardiff Central, only 5 mins walk away. The hotel is pleasant, clean and tidy, with 20 floors, useful if you want a bit of a view. The rooms are very spacious and have excellent facilities; a comfortable area to work, safe, tea and coffee making facilities, plenty of hanging space for clothes, a nice bathroom, full-length mirrors, iron/ironing board, and a large TV. Also plenty of lights, bedside lamps, reading lights, etc. I would say being close to the station, there is some street and rail noise. Also, you can hear heavy footsteps from other rooms, maybe above. This is the only reason I've marked the rooms down. Could also be considered a romantic place to stay as the bars/dining areas are pleasant and seemed quiet. Only minutes from some central areas of the town, useful for shopping and dining out. I would stay here again on business.

Absolutely loved our stay, from the start, staff couldn't do enough. Will definitely be looking to stay again

Good comfortable room and a tasty breakfast. Friendly helpful staff and a great central location. Garage parking, very convenient but pricey

Superb location, nice size rooms. Friendly staff. Parking on site for £25 which is less than 24 hr cost in David's car park

The room was very basic. The breakfast was good, lots of options. The gym was pretty good but the touch screen on the treadmill was broken so that made it tricky to run. Service was excellent throughout and the price was good.

I love the warm reception i got from the staff. Lool forward to joining the team and helping spread love

Lovely hotel. Staff we're very helpful and friendly. Located right next to shops, bars and restaurants.

Ottimo albergo, stanza grande, bagno grande. Servizio molto cortese e disponibile. Peccato la mancanza delle ciabattine in stanza - con vista orribile su tetto esterno e finestra non apribile - e gli attaccapanni a incastro, se no sarebbero 5 stelle. Ascensori spesso affollati.

Room was fine, check in staff tell you to call if you need anything but then don't actually help you, and the cleaner replaced a barely used bar of soap with a brand new one (we were only staying 2 nights...). Very wasteful and unnecessary. There was also no drinking water in the room and tea didn't get replaced by the cleaner 😔 the shower cable was also mouldy

Great location for a city break. Rooms need a little TLC but comfortable. Breakfast was not hot, but there is plenty to choose from . Service from front of house , waiting staff and bar not friendly or welcoming.

Fantastic service, very conveniently located, and spotlessly clean. Highly recommended.

Superb location, parking was really useful and reasonable for a 24 hour rate. Rooms were spacious, clean and we had a great view from the 18th floor! Breakfast was great, highly recommended this place

Brilliant location, good value for money, modern hotel and friendly staff. I would recommend

I don’t normally complain about hotels…. But I feel I must say something about the Radisson Blu Hotel, Cardiff … Absolutely we are never staying here again. 1. Check in at the hotel 3pm ( one man on the check in desk , a que of 10 people waiting to check in 3:30 , another 2 staff arrive and the general manager, 1 of the staff and the general manager continues past and go into the back office, leaving just two staff members at check in by this time the que is getting longer …. We ask is there any more staff who can help check in …. “The general manager then appears from the back office to say , we’ll check in is from 3pm ??? I’m like so why did you all turn up at 3:30 ??? No apology nothing … the room was ok , breakfast was awful powdered scrambled egg ??? Also powdered some sort of orange juice , i managed some rice crispys and a coffee . Right checking out ( well trying to ) 2 lifts for over 215 rooms so 20 floors, oh and a long walk down concrete steps no good if your disabled….. so we get to the lifts one says Private priority , so this lift was working but not for us so 1 lift and we were on floor 16 , it took ages and ages and ages to turn up , when it did it was full , full of customers who were in the same situation as us every time the lift got to floor 16 it was full of people , no room for us or the other people waiting because us to get in , so the doors closed and it went to floor 15, 14, 13, etc etc allways full no one could get in the happeded about 6 or 7 times . Ian Timms could not walk down 16 flights of stairs, so I left him and I started my walk down with the bags ( there was a kind man who helped me with my bags down the stairs…. When I got to the bottom I walked over to check in and started to complain was absolutely disgusting that a disabled person can not get into the lift and can not walk down the stairs…. The lady was apologising to me , then what happens, the same general manager must have overheard me and he came out , he starts with the lift is used for taking luggage down from rooms ??? I said so why can’t you use the staff lift , ?? No answer, then ian turns up , by this time I am so angry that I start to Cause a scene , I’m saying this hotel is a joke , I am shouting at this point , the general manager says to me “You need to calm down “ sill no apology, then he says to us “I knew you two would be trouble, from yesterday “ by this time I am in the car shaking with anger, if you find yourself in Cardiff don’t stay here , oh and £25 car park for 24 hours ……

The room we stayed in had a weird cupboard making noise in the night that kept my gf up but I would stay here again just not that room

Food quality is awesome. Very helpful staff always ready to serve. Special thanks to Mr yogender and Mr vipin for his kind assistance.

Tommy fue sobresaliente. Él fue amable, cortés y fue más allá del cumplimiento del deber proporcionando un excelente servicio al cliente. Definitivamente regresaré. No podría pedir un mejor servicio.

Matthias y su excelente personal en la cocina y el restaurante nos cuidaron muy bien y se las arreglaron tan amablemente con los requisitos dietéticos de mis tías. , no podrían haber sido más amables. La comida era interesante y deliciosa, el restaurante tiene un ambiente abierto que es genial en una noche cálida, todo lo que quieres en un lugar para comer, pero lo más destacado fue el servicio y la amabilidad absoluta de los miembros del personal.

Visité con colegas un miércoles por la noche. La comida es buena y el restaurante limpio, tranquilo y agradable. Sin embargo, nuestra visita fue excelente gracias a Nikolette, que era nuestra camarera y parecía ser la única que trabajaba en un restaurante relativamente ocupado. Nikolette lo sabía todo en el menú, lo había probado personalmente y fue honesta en su evaluación de todo. Es increíble cuánta diferencia puede hacer un buen miembro del personal, ¡Si administras un restaurante, sería prudente cazar a esta señora antes de que lo haga otra persona!

Pidió el "pollo asado con ajo y romero". No estoy seguro de lo que pasó con el ajo o el romero, ya que era pollo y papas fritas. Y papas fritas baratas a eso. No hay verduras. Muy basico. Comida ordinaria básica de pub, desde mi única experiencia.

Muy buena ensalada César con salmón ahumado caliente. Muy sabroso, generoso y perfectamente presentado. Almorzamos en el bar cuando el restaurante cierra para el almuerzo, pero definitivamente vale la pena una visita. Un buen lugar para almorzar tranquilamente.

Overall, the dinner with my friend was amazing. The food was so tasty. Would recommend squids (calamari) and fillet steak. The service was friendly and fast. definitely will visit again.

My husband booked a stay for our anniversary and decided to try the collage restaurant, my husband had the beef special and I thought I would try the Sea Bass, we had a relaxing meal before going out to the center of Cardiff for a few drinks, the restaurant had a relaxing atmosphere and the food was delicious. we would definitely recommend and look forward to returning.

Had a lovely evening meal, but slightly disappointed by the way over-priced glass of wine. Yes you pay more in a hotel, but come on... Service very good; food hot, tasty and well presented.

Too tired after a long drive we used the in- house restaurant for our evening meal but were not terribly impressed with the choices or the overdone battered fish my husband was presented with. Breakfast on the other hand is good, plenty of choice but we so prefer our cooked breakfast to be served to order. Sunday was a bit chaotic around 10am but Monday’s sitting at 9 was calm and quiet.

Expensive and no ambience, but the staff were lovely and it was clean and comfortable, as you would expect

Great restaurant, great service, wonderful food. Service was attentive which was made extra special by Adam the restaurant manager. He was amazing and made my night very special.

I was not too optimistic when arriving at Collage since it was almost empty, but we enjoyed a suberb meal based around the slow-cooked lamb ribs with an excellent glaze. We were seated in an alcove with a view and a dedicated and excellent waitperson. I have eaten a lot of excellent Welsh slow-cooked lamb in my life, usually cooked by my family, but Collage took this to a new level.

There was some sporting event happening in Cardiff on a Saturday night when I was in town, so every restaurant in the city center was packed beyond capacity. I finally gave up trying to find something and headed back to my hotel, the Radisson Blu, figuring I'd have dinner there. I was hesitant because hotel restaurants can be so hit-or-miss. But this place was good! The service was outstanding (kudos to my server, Marta) and my dinner was delicious. The only drawback was that it took forever to get my food even though the place was virtually empty. Still, I have good feelings about Collage and would gladly eat there again.

Radisson Blu Cardiff is simply perfect. A great place to stay and very convenient for exploring the city, doing a spot of shopping (St Davids centre across the road) and offers a wonderful breakfast, comfortable rooms and friendly staff. There is a lovely bar area, seating is spacious and varied without being too busy as there is sufficient room. I can highly recommend Radisson Blu.

we stayed over Friday / Saturday nights 9/10th December, on site parking was very welcome, room was spacious and comfortable.We came for the weekend Christmas shopping. we dined out Friday evening and returned before midnight, Saturday morning just before 5.00am we were awoken by the fire alarm, quite a startling experience, we rang reception, they confirmed we had to evacuate the room. We left the room and joined numerous other guests down the stairs from the twelfth floor, with alarm was drowning most of the conversation, what was very disturbing was we never saw a member of staff, we got down to the seventh floor when the alarm stopped, there was no was no smoke or anything else to suggest the alarm was for real, still no staff member, no guidance, we decided amongst ourselves to return up the stairs to our room.We rang reception on our return to our room, very indecisive, first told not to stay then it was ok. Went down to breakfast, a notice posted, offering an apoligy not one member of staff mentioned the earlier events. Cooked breakfast was not very hot, very average. Later in the day we spoke to a Trainee manager regarding the alarm incident he seemed amused, no explanation, no apoligy , got the impression, we have had your money, it doesn't matter. Stayed at the Radisson before but certainly not again, we completed our stay and left very dissapointed.

Gran relación calidad-precio, excelente ubicación y el personal que se desviven por ti. Este tiene todo lo que necesita para una gran escapada de fin de semana, la ubicación es perfecta, las habitaciones son estupendas y la cama es muy cómoda. Personal muy amable, que no puedo hacer más, especialmente de Marta! !

Mi amigo y yo siempre me alojo aquí cuando nos visite Cardiff para niños - fin de semana. Si reservas con suficiente antelación es asequible. Las habitaciones son lo suficientemente grandes para compartir y está cerca de las tiendas y de la estación de trenes. No hay quejas de nosotros!

Me alojé aquí por una noche mientras asistía a una conferencia. Tuve una habitación de buen tamaño con un bonito cuarto de baño espacioso. Yo estaba un poco decepcionado de que el teléfono de mi habitación no funcionaba, pero el personal era muy servicial en solucionarlo para mí. La ubicación era estupenda también - a 5 minutos a pie de la estación de tren y con varios bares y restaurantes en las inmediaciones.

Modern hotel for the business traveller. Book and Exec room. You get a lot for the small extra charge.

Estábamos en Cardiff para ver Michael Ball y Alfie Boe en la arena Motorpoint. Fue un buen inicio para tener un espacio de aparcamiento en el hotel. Cuando llegamos a la recepción, nos dieron una cálida bienvenida. La habitación estaba limpia y ordenada, la cama muy cómoda. Aunque el hotel está cerca del tren y una calle concurrida, no había ruido a ser oído de ambos. Es muy práctico para ir andando hasta el centro de la ciudad para ir de tiendas, restaurantes, etc. y a una corta distancia andando de la calle a la Motorpoint Arena. No cenamos en el hotel, pero el desayuno era muy bueno. Consideraría alojarme aquí de nuevo.

Had a lovely meal here before the Wales v Australia rugby game. Great service .Enjoyed a really nice potato and leek soup excellent steak with a good selection of sauces and a trio of deserts . lovely venue.contemporary and buzzy.

Had a wonderful time here Friday evening after seeing "The Trolls" @ the Vue, absolutely hilarious. Carlos was a great host serving gorgeous food, compliments to the chef. A very relaxing atmosphere and looks amazing since it has been refurbished.

Tired and hungry after a long flight over the Atlantic and then a train trip from Gatwick, we were eager to find some place nice for a quiet dinner, and that's just what we found at what appears to be the newly named Collage Restaurant. Located on the second floor of the hotel, the food here is rather expensive - perhaps not so for a hotel as such - but the service was excellent, and the food superb.

Stayed overnight for one night on business. Nice central location. Car park too small so difficult to get a space but nearby (just opposite) parking at John Lewis is available.Room a decent size and nice big bed. Very good on cleanliness front. Nice and quiet too - no traffic noise is audible.On the downside - no biscuits with the tea making items, no Earl Grey teabags, only x1 tissue in the tissue box and the TV only had BBC1 available on it.

I've stayed in quite a few Radisson Blu hotels and this one definitely rates bottom of the list. It was perfectly adequate but not up to their usual high standard. Our room was quiet being on the 10th floor. The room was large. The bed was queensize rather than kingsize which was disappointing. It was, though, comfortable. We had only one armchair plus a dressing table chair. I rather liked the luggage shelf. The bathroom was spacious. A grab rail at chest height would have been a useful addition to the shower. Our mini bar was empty and no bottled water was provided.Breakfast wasn't very good. The hot food was only lukewarm. Everything had been standing around for a while (this was 10:00am on Monday). The fried eggs were hard and the bacon was chewy. The only juice I could find was orange although after I had sat down I did see a juicer where you could squeeze oranges yourself. A nice touch. The pastries were somewhat depleted by the time I looked. There was a proper loaf of bread from which you could cut slices. We had a drink in the bar the first night and were pleasantly surprised to be given a tapas platter with it comprising olives, bread, cheese, hummus and Parma ham. This might have been a one-off. We weren't given any food with our beers the second night.

My husband treated me for my birthday and booked a suite as asurprise, wasn't disappointed it was large and furnished, clean, had large bed which was very comfy, dining space and soft chairs in the the room with flat screen tv. Cardiff motor point area minutes walk away and very close to city centre minutes walk to St David shopping centre with so much to do.

Stayed here earlier this year. Excellent food. Hotel was great. The staff very courteous and helpful. Well worth a look at if you are looking for a place to stay and very convenient for shopping.

An amazing hotel with great rooms and services the personal was really helpful and the breakfast at the hotel was excellent with a wide variety of choices

This is well located and well appointed. Rooms are a good size and bathrooms are new. Good value for this quality in the middle of Cardiff. Staff are responsive and helpful, service is good, food is good.

This was our third stay at the Radisson Blu in the past two years. The hotel is ideally situated within a short walking distance from the station and the attractions that the city has to offer.The familiar features and services were most welcome including a large, clean, warm and welcoming room, tastefully furnished in a modern style, including a large TV and comfortable bed. The en suite bathroom was equally large with all the usual modern facilities. The staff were again welcoming, courteous and helpful. We skipped breakfast on our second visit, last year, due to a chaotic experience during the first visit. This time we tried it again. Unfortunately the Buffet breakfast service was again completely chaotic with queues for tables and food. A lot of the cooked items were not replaced in time, resulting in queues for staples like bacon, eggs etc. The queue for the two toasters ...(why do hotels do this!!??)... was equally long so, by the time we got to our table again our food was almost cold. Even worse, the same one, of the two lifts, had broken down (yet again) and remained so all weekend. They even have a professionally laminated sign now, on its own special stand on the ground floor, apologising for the inconvenience! This left just one lift to cover twenty floors. We frequently had to negotiate eight flights of stairs because every time the lift arrived on our floor, it was too full to enter. Many people were also choosing to go UP the lift (in order go down) such was the chaos! Coincidence? I doubt it.This is clearly not a one off problem and the management clearly need to review this on-going lift problem, as well as their breakfast arrangements urgently. This is such a shame. It's a nice hotel and the staff are really friendly but the problems, outlined above, are clearly long-standing ones and, seemingly, are not being sufficiently addressed by the management. I strongly recommend that, if you choose to stay here, be sure to avoid breakfast at all costs and, if you have difficulty negotiating stairs, you may wish to look elsewhere. This third visit will, unfortunately, now be our last.

Traveling for business and got free upgrade to business class corner room on the 17th floor, amazing night view of city. Room was very clean and staff friendly and helpful. Nice standard buffet breakfast

Popped in for a Bar meal and were well looked after by Hoyden. Great selection of wines and cocktails

I cant believe i got charged 24.00 for two double vodkas and coke and a pint of stella.totally out of order. Our meal for 7 people came to 245.00 I will nvr steo foot into the park inn ever again it was a special 80th bday for my father burt with a bill like that i will nvr return.what a rip off.no wonder the place was empty.dont deserve custom.

Extensive range to suit all tastes. Eggs cooked fresh to order. Lovely clean seating area which was well set out so that each table had plenty of room. Staff attentive and friendly.

We always have a lovely breakfast at the Radisson although it is quite expensive the choice of food is fantasic.My daughter and her son often join us for breakfast too.The staff are very helpfull and so cheerfull thet make you feel so special

A really great hotel. The staff were very helpful. The facilities in the room were marvellous. These included an ironing board and iron and a hairdryer. The food was excellent and the breakfast was one of the best I have had at a hotel. We were spoiled for choice. I would definitely recommend this hotel.

Stay one night in an executive room on 21st floor. Wonderful room large well equiped, two tvs large bed well stocked tea coffee including expresso maker. Great view over Cardiff Station, heaven for a train enthusiast. Staff and services very good. Hotel is 400m from central station walkable but with mobility problems it was going to be difficult. However the friendly and very efficant girl on the fast service button explained my situation to a local taxi company and arranged transportation. My only negative comment is with the hotels website. There is reference to an Italian restaurant, with a downloadable menu listing such delicacies as octapus and veal. That resturant and menu has been replaced by a little alcove adjacent to the main bar serving standard pub grub (in my opinion). However the free breakfast buffet is excellent. Overall would recomend this hotel highly.

Location A.1. We booked through an internet intermediary and indicated it was our wedding anniversary. Not only were we upgraded to a junior suite but were met in the room by a large plate with the message 'Happy Anniversary' inscribed in chocolate with strawberries and a creamy dessert. The room was spacious and spotless. Staff were excellent.

Didn't arrive until late, very friendly and helpful reception. Beautiful hotel. When we arrived we had a couple of drinks at their first floor bar, very comfortable surroundings, very good selection of wines and beers all reasonably priced.Rooms are large and well furnished with very comfortable huge bed, fabulous bathroom.Very centrally located, just across the road from lots if shops, bars and restaurants.Breakfast, WOW, I've just finished mine and now I can't move.If you like your cooked breakfast you'll be very happy, there is a large variety of fruit, cereal etc as well.Would like to stay a little longer but need to get back. Enjoy.

Stayed here for one night while attending a friends wedding. Check in staff were really friendly and helpful but the room was a little disappointing. I had booked a twin room as I was staying with a friend but ended up with a double!! Iron and hair dryer did not work although both were fixed with 30 mins.. Rooms look a little distressed and could do with a bit of a facelift.. Hotel has a great location but I prefer the Hilton or the park plaza

The hotel is amazing. And the staff are great especially the night staff they were Mark Bearne the night manager very helpful and also Ivelin, Alex L and Alex Ward they made our stay very happy and at ease.

The breakfast was presented well in buffet style, staff constantly checking to top up when stocks low. Pleased to take specific requests also

We ate at the Fellini restaurant on a Saturday. Extremely disappointed by the abysmal quality of the food, especially considering the steak was almost £25, and the less said about the service, the better. There were more staff on the floor than there were diners, and we still couldn't catch our waitress's eye unless we actually raised our voice to call her. Would definitely not recommend this restaurant.

The bread basket had some strange shards - a bit like poppadoms which tasted of nothing and there was no butter on the table for the 1 piece of proper bread.The veal I had was really tasty and very soft but the rosemary potatoes didnt really taste of rosemary and the burnt leeks were tough & burnt!

Hotel in general was fine and what you would expect. The restaurant however was a joke. From the very basic choice (which included 'spaghetti cooked in tomato sauce literally' whatever that means) I chose homemade tomato soup and tagliatelle bolognaise with' 'the chefs classic pork and beef sauce'.The soup was pleasant enough, if not a little cold. However when the main course arrived (after 35 minutes) I was amazed to see a plate of pasta, with little or no sauce, staring up at me.The pasta was cold and hugely overcooked, you could easily have picked it up and wrung it out it was so claggy, and the sauce was without doubt the worst pasta sauce I have ever tasted . Unlike a classic pasta sauce which would have cooked for a long time to get a depth of flavour, this was so bland the actual flavour was indistinguishable . There was no seasoning whatsoever, the sauce had cooked for such a short time that the chopped carrots were still hard, and had 5 cherry tomatoes plonked on top - together with a handful of coriander - since when that this been an Italian herb?No offer of black pepper or Parmesan cheese, and the waitress actually questioned me when I asked for a spoon to eat my pasta with asking why I would want that!A complaint to the restaurant manager 'Adam' was met with a smile and ' well no one else has ever complained - o offer of a replacement or any reduction in the ridiculous £15 price. Avoid this prentious chef, whose ideas far outweigh his ability,, and go to Pizza Hut - even they could out cook this idiot.

distinct lack of choice at Christmas time, food on menu you was not 4 star quality. even though the service was excellent.