Quy Mill Hotel & Spa, Cambridge in South Cambridgeshire - Phone Number, Reservations, Reviews

Hotel is lovely, quiet lovely grounds room was big enough, cleaner in every day to do beds etc only thing need more attention to detail for example few cobwebs, bedside lights a bit dusty needed a clean and ceiling fan was thick with dirt I wasn't put off with this as sometimes things get overlooked but some people may be put off or moan. We had a lovely breakfast and meal food was great and nice beers on tap all in all had a lovely stay

This is such a lovely place to stay. The room was nice. The grounds are beautiful. The staff were very friendly. The swimming pool was so nice and relaxing. Breakfast was plentiful. I would definitely come back again.

I was due to have afternoon tea at the Quy Mill on Saturday 6th July for a joint hen with the ladies I work with. The money had all been paid 2 weeks before. Unfortunately I tested positive for Covid the week before and within days several others that were due to attend the afternoon tea also caught covid. As we all work in a hospital environment we are not supposed to socialise and spread the infection between us. With this being the case, the lady that arranged the afternoon tea called to ask if we could reschedule as both brides had covid and wouldn't be able to attend. We didn't want a refund we just wanted to move the date so that everyone could attend. To which we were simply told no rescheduling and no refunds. So not only have myself and the other bride missed out on our hen, those that were due to go and couldn't because they were unwell have lost their money. We certainly won't be booking here for afternoon tea in the future.

It was a lovely hotel….. I found it difficult sleeping in a single bed as I was given a twin room. Also the WiFi was poor, part from that it was a fab hotel!!

Was here only for dinner Great food & service

Beautiful surroundings!!! Staff very attentive and helpful. Visit quite often 👍🤗

Absolutely gorgeous and peaceful place for the weekend getaway break with amazing staff and lovely spa facilities. Massive thank you to Ben, Natalie and a good polish gentleman behind the bar (Romanian wine was on point) your service and hospitality was incredible 10 out 10, definitely will come back again. Thank you

Nice experience at this Hotel. The chef prepared the most amazing food for us - we were on a course and the service was excellent. 🌹

Arriving was slightly confusing as I missed the turning off the junction so would benefit from better signage. Carpark was spacious. Front desk staff were friendly and helpful. Room was a good size and had everything needed and a comfortable bed only slight issue was the room was a little cold. The pool was really nice and so we're the staff at the pool. Sadly the steam room was out of order but the rest of the facilities were great. The breakfast in the morning was excellent fresh brewed coffee for the table a beautiful continental buffet and a good range of hot cooked options. The waffles and bacon were lovely. Would recommend and would stay again if back in Cambridge.

Went to a gig in the marquee, and it was awesome 👌 Great people and epic music 🎶

Great place. Great location. Lunch was very nice, evening meal superb, breakfast very nice although kept running out of coffee & milk so there was a short wait. Evening meal & drinks we were looked after Pete who could not do enough. He spent the whole evening running around taking orders, collecting drinks from bar, serving food & clearing tables as well has having to manage people arriving & telling them to sit in bar until ready. This restaurant in hotel needs more staff. This is why I have only given 4 stars. But this is no reflection on Pete as he was 10/10. Swimming pool & spa was nice. Changing rooms clean & u need £1 coin for lockers. All in all a great place for a nights get away. Plus the sun was shining

Very nice hotel. Sadly as I was here for work, did not get a chance to try any of the spa services.

Friendly, efficient staff. Good gym, swimming and spa. Nice room - great to have an opening window rather than just air conditioning. Clean.

A really nice afternoon tea, that was overshadowed by the lack of service, due a wedding. The food and tea was amazing, all looked the part and the macaroons in partocular were great. But apart from receiving the food and drink, there was no service for 2 hours. Can understand that the attention was needed for the wedding proceeding, but someone popping in to ask if everything was OK or if more drinks may have been needed, would have heightened the experience.

Only used the pool facilities and staff were very helpful.

Agree with quite a few of the reviews here. Very outdated and not the cleanest facilities. It was cleaner in the morning rather than the evening though. Does feel more like a leisure centre than a spa. Pleasant stay. Breakfast was good and staff are friendly enough. The spa facilities do need updating and a really deep clean. If you can book this place at a low/discount price and set your expectations low you'll have a nice time, I just wouldn't describe it as 'luxury'.

We had a half-day spa experience on a Sunday for £100 involving a 30 minute spa treatment and use of the facilities. In reality, this is not a spa, it has the look and feel of an average leisure centre (nothing like the photos online). The changing rooms are very basic. The pool, hot tub, steam room, sauna are not luxurious at all and would barely classify as 3 star. The spa treatments we had were excellent but the rest of the experience was disappointing and not worth the money.

The staff members, from reception to dining, were friendly but completely untrained and inept in customer service. Example: when we arrived early and asked to check in, we were told we were too early. There was no nicety in the receptionist’s manner. The system was completely shut until 3 pm, so you couldn’t to do anything before that: no form-filling, no paying for the dogs. Not good enough for this type of hotel. At the bar-area restaurant there was haphazard table service. We had to keep asking for cutlery, serviettes, etc. Although the food was good, the service was like Faulty Towers! Another example: between 10:30 and 11:30, it wasn’t possible to get coffee because there was no staff available. The property itself is tired, and cleanliness was not where it should be. When I told reception that our room was clean but hadn’t been vacuumed, there was very little response. The spa was similarly average. The flotation treatment was relaxing (it felt like lying still in an inflated hammock with an eye pillow on) but there was next to no massage, so I felt the description was misleading. When this was raised, there was no answer from staff. The people who work at this hotel all seem apathetic, like they’re just barely coping, and the lack of management can really be felt.

Rooms are really nice especially the mill room. Attended for a meeting. Love the vintage feel

A wonderful wedding at Quy Mill. Lovely spa with pool,jacuzzi ect. Well equipped gym. Staff are super friendly and helpful. The "triple dipped chips" are the best! Thank you Quy Mill. My family had a awesome time. See you again soon :)

Stayed here for 1 night with friends. I was a bit wary after seeing some reviews for this hotel, but I'm pleased to say it was lovely. The receptionist was very helpful and friendly when we checked in. We were a bit early but she went and checked if our rooms were ready. The reception area is clean and inviting. The room was lovely and clean. A big bed with crisp white sheets. A good bathroom with a walk in shower, plenty of towels and toiletries. The shower was lovely and powerful. Good comfortable chairs and a decent sized tv. The only thing was the window frame had mould on it, but the room didn't smell damp and certainly didn't affect our stay. We went out for our evening meal but came back to the bar afterwards. The barman was very friendly and the bar area was full of comfortable chairs and sofas. Then back to the room for a good night's sleep. As for breakfast it was delicious. I had waffles and bacon. Yum! Plenty of choice for everyone, both hot and cold options. All in all a very pleasant stay. I'd definitely recommend.

WARNING ⚠️ AVOID⚠️ firstly must say the room was lovely, clean and a beautiful design very cozy. Unfortunately the breakfast service was atrocious. Wrong order and cold. Also no milk and became a joke amongst other guest as everyone was pitching in to find some milk and serve ourselves. The continental was empty and that was only halfway through breakfast. Did ask at reception but they made it clear it wasn’t there department. Paid a considerable amount for breakfast and didn’t get a breakfast and did mention this at check out but they refused to cancel a charge for something we didn’t receive as they stipulated they would charge the card booked with. Spa facilities were out of order at the time of our stay which was not mentioned prior to booking or arriving STRONG WARNING TO AVOID THIS PLACE But not Cambridge. Lovely place great area and nice places to visit. Just not this one unfortunately ⚠️

I am a member of Riverside Spa. This was once known as Imagine spa, but is now rebranded and managed by Quy Mill Hotel. Since the management has changed, there has been a massive improvement in cleanliness. The facilities have been smartened with the new branding and facilities have improved. The staff are lovely and the pool is gorgeous. My happy place

The hotel is situated in a good position close to Cambridge surrounded by some beautiful countryside the room was nice and warm although there was a problem with our sink that didn't get resolved in a 3 days we were there full stop the breakfast in the morning was lovely a big thanks to the chef and staff and also the spa facilities are very good

We didn't stay at hotel but had an evening meal. The duck leg starter was very poor. Couldn't find any duck!! The lamb wasn't hot although the steaks were good. The service charge was over £30 which we were not happy about and the waitress said she couldn't remove it. We will definately not eat there again.