Queen of the Loch in West Dunbartonshire

Stayed for three nights at the adjacent Queen of the Loch for business. Ate 4 meals at Marstens... Warm and cozy with a large menu of well prepared foods. Make sure Gemma pours your Tennets... she is a pro!

Tasteless pub grub, fish n chips with mushy peas, the 3 items tasted exactly the same totally and utterly bland, only flavour that came through was cooking oil. The carvery meats were dry, the vegetables unseasoned and the Yorkshire pudding limp and deflated. Tea served in a cappuccino cup, therefore going cold less than halfway down. It was telling that we witnessed the kitchen staff taking delivery of pizza from a local takeaway for their dinner. £30 for a really bad lunch for 2. First and last visit for me.

Great food lovely staff just a shame they couldn't help me with the blue card I had with me I've used it loads of times in Marston restaurants never had a problem but not this time apart from that the place is very friendly and food is lovely

Food was disappointing. I stayed in the hotel for a couple of days, on the first day I received both under and over cooked food! Cauliflower wings (frozen and reheated) were cold in the middle, and my steak was over cooked. Breakfast the next day I got pancakes, I thought they would be hard to mess up, they couldn't even reheat pancakes properly, lukewarm to touch 🤦 not even making pancakes fresh is kind of embarrassing, not to mention the soggy defrosted berries on top. On the plus side the bar staff were really friendly, and the rooms were clean and tidy.

Adam and Ross were exceptional with their customer service and nothing was an issue they were both very friendly and the chef that was on I always think he is the best one in there I don’t have his name but he always ensures the food is lovely and fresh and he also went out his way to get me fresh cauliflower from the kitchen which is my favourite thanks guys this was Chester enjoying his visit too

Service was excellent waitress and manageress lovely and Adam great. Food was very good could do with more chips. Orders taken at table instead of the counter as previous this was an improvement.

Staff very friendly and helpful. Room clean and comfortable. Food lovely

Lovely friendly staff, who are willing to help or direct. Food and drink especially drink on high side but all in all had a lovely relaxing few days away.

Gemma was great! The carvery was lovely, and the restaurant had a great atmosphere. A wide selection of menu items with choices for everyone.

Excellent meal, friendly welcome and accessible to disabled clients will definitely be visiting again

Good food, lovely server- Natasha- thank you

Best service ever from Abigail and ream

We eat here often and always have a good night. The staff are very friendly and welcoming, and the food is good value, with offers most nights. There's a nice range of beers on tap, and an attractive beer garden as well. The last time we visited they had just changed to table service and it was a definite improvement - no queues. We were well served by Gemma, Ross and Adam, and never felt forgotten about, which can happen in some restaurants. We'll be back!

Dog friendly, lovely staff and great atmosphere. They even had treats and a water bowl for my dog.

Staff are helpful and friendly. Decor is nice and the restaurant is clean and tidy. The carvery however is disappointing. On the last three occaisions i have tried it the veg has been luke warm. The meat portions have been reduced. In reality slices are from jiints that have been quartered and are no longer full sized. So any meat portion is actually tiny. The ham, beef and turkey joints allvseemed much smaller. The price however has not refuced. Poor value for money.

Becca was honestly the best waitress we've had in Scotland! And the food was GREAT!!

Probably our fault for having a carvery at 2.30 pm on a week day but, apart from the meat, everything else on the plate was really bad (particularly the roasted potatoes and the Yorkshire puddings which had an absolutely awful taste and texture). I actually felt sorry for my girlfriend who insisted on paying for the meal. Also, she paid extra for the pigs in blankets but we never got them. Only realised this when driving back home. Staff was really nice, though, hence not giving one star.

Nice wee place, great service from our server natasha 5 stars for her , very friendly and professional

Had a great time very friendly staff great service thank you Jenn for taking care of us highly recommend

Our server Gemma was fab great service

Great service ,such a great vibe so cozy and great for all ages Mac and cheese is amazing Our server Abigail was great when it came to my allergies and very knowledgeable on what would have been the best option for me

Our server Abigail, was excellent, she was very friendly and accommodating to every question we asked, she made us feel very welcome and comfortable. I cannot recommend this place enough all because of Abigail.

Eat here a couple of times a month, as I live locally, my friend and I always have lovely food and great service, the staff are always great. I should probably have left a good review before now but I am leaving a review as Abigail in the restaurant tonight (Monday the 4th November), had a particularly difficult customer and this is to say. I thought she was so professional, courteous and pleasant in a situation which, quite frankly was no win. ( this is just our observation from the next table). This young lady in my opinion is a real credit to your business. ( barbecue sauce). Well done Abi. Keep up the good work.

This Restaurant should come with a health warning... Its not good for your waist.... The food is absolutely delicious.The desserts are moreish.. The service is second to non.. The choice of alcoholic beverages is very good.. My husband and my self planned on two courses a starter and a main. We ended up having 3 courses We will be back. Thank you again

Great stop for ev charge. Dog friendly. Lovely lunch

Food was good,staff were fantastic and friendly, and they welcome 🐕

We had a fantastic meal. Service was brilliant too. Natasha especially was super friendly. We’ll be back!

We stayed overnight and had dinner and breakfast. Fabulous food, great service, very friendly staff. Our hotel room was fantastic. Altogether a great place, highly recommended

Excellent food which we enjoyed very much. The mixed grill in particular was excellent and the overall cost was tremendous value with the 30% discount offered.

Great food, great price and staff were great too

Loved dog friendly. Grabbed a quick bite to eat on way to loch lomand.

Arrived for our anniversary meal to be told our reservation might not be accommodated so we were sat on bar stools. Food came out and it was cold and wasn’t worth the money. Not sure we’ll be back or recommend to anyone. Been before and it was lovely so it’s gone downhill which is a shame. The lady who took us to our table wasn’t very friendly at all and we found her to be quite abrupt. However, the two lads behind the bar were friendly and accommodating

Great place to stop good food and nice rooms

Had the Sunday roast buffet 😋 everything was hot and food was tasty. There's disabled toilets and parking the main door is a big door so easy access for wheelchairs

Made special by the friendly staff.

Very nice pub, good amount of parking and love that it's dog friendly, just wish more of the pub was dog friendly as we were sat eating our lunch around a load of people sat on bar stools just drinking which wasn't very inviting and there wasn't any salt/pepper on the tables. Carvery was okay, not the best I've had in terms of vegetables offered and the roast potatoes weren't very crispy. That being said, the carvery was a very good price. Would recommend if friends were in the area looking for somewhere convenient to go.

Not a bad burger. Standard chain pub grub .

First visit here but had visited its sister venue "steam wheeler" many times. Our waitress was super friendly. However, service was slightly delayed. My friends meal also had to be taken back to be re heated as it was not warmed through correctly. Good value for money despite the issue.

Good food, friendly staff. Nothing to add really.

Very pleasant all staff. Andrew, Jeana, and Callum. Breakfast was delicious although more staff needed to top up apllejuice etc. Was made to feel really welcoming, and we had some issues on check in which were sorted at once. Well done, highly recommended!!

The service was excellent, & all the staff were really friendly. Everyone had a smile. The tai vegetable curry was delicious, & the Victoria sponge cheesecake was to die for. We stayed overnight & the room was spotless with a great shower & very comfortable bed. What’s not to love.

Had a wonderful stay at Queen of the Loch in October 2024. A well needed, quiet break. We ate in the pub for most of the stay and the food was served quickly and to my preferences, and was delicious. The staff are lovely, they can't help you enough. Only one thing I would say on the negative, but it is minor, the beds in the twin rooms are tiny and smaller than a standard single. So when you're used to a double or bigger you can sometimes be wary of rolling out but honestly, that was really minor, and we managed. Free on site parking is great and although not applicable to us, the hotel has facilities for electric car charging. The hotel was very clean and quiet and the area itself is quiet and scenic. Overall, I would rate our stay at Queen of the Loch 5/5, and would definitely stay again if ever in the area. Big thanks to the manager Andrew, and bar staff Gina and Callum, who looked after us so well, as did all of the staff but we only caught those names during our many wonderful conversations. Thankyou so much to everyone at The Queen of the Loch.

Excellent food and service, really fair prices too. No complaints there. Went for a carvery on Monday, no one was around so I helped myself as I assumed I could! Can someone at the pub please tell the chef this wasn't personal and was a massive misunderstanding? He seemed extremely upset at this haha! Made me laugh but I do hope he's OK. He seemed really serious about it and I feel pretty bad now. Was a great couple of days.

Came to the restaurant with my parents and two kids as you can imagine eating out with kids can be tough, I was very impressed with the young lady that served us and also calmed my very ill tempered son not only did she calm him down but also got him to put on his much hated bib on and eat his food which was also delicious, will highly recommended this as a family friendly establishment and can I steal Natasha as my nanny! Cannot wait till we visit again!

A nice place to go, especially with dogs as it is not only welcoming, but has dog bowls, water and a selection of biscuits and treats. Staff were all really friendly and helpful, food is what you would expect, with a good menu and well priced. Would go again.

Great place to have a meal and chill

First night in Scotland and stopped in here for a bite. The hot maple chicken wings was definite hit at our table and the carvery sated the hunger. I admit I didn't understand the first thing Abigail our waiter said to us but she spoke slower for us after that and was very helpful - all the staff were friendly and helpful. Not sure if it's a standard thing around here but I also loved that dogs are welcome inside.

We had an excellent stay here our room was very clean the bed was really comfortable and the room was very quiet. You did hear occasional door banging but nothing throughout the night. The shower curtain was a bit short for the side of the bath so we did have some water over the edge but can’t fault the room in anyway. The Queen of the loch pub just across the car park offers really good value for meals and was nice to have a drink there in the evening We didn’t have breakfast, but lots of people were eating breakfast and it did look very nice . Overall a great stay.

Visited here as a family this morning for breakfast. This was a last minute decision driving past and I’m so glad we popped in. Our server Becca was so welcoming and helpful. She stayed patient when it took me so long to be able to have a minute to check the menu thanks to the kids. Food was cooked fresh. Added bonus of the continental breakfast bits along with a cooked breakfast. Will definitely be coming back the next time we are in the area! Becca was an absolute angel and deserves recognition for this within the company

Served start to finish by Ross. Very welcoming chatty and knowledgable. Could not be more helpful. Here with elderly family member and was great to her. Patient snd friendly. Credit to the company

Great atmosphere and friendly staff whether you're going in for breakfast or having a pint and enjoying the carvery

All staff were very welcoming and hard working. Service for both the bar and food was quick and efficient.

Shocking food for the price had carvery never again roast potatoes brick hard needed a steak knife to cut meat

First experience here for dinner. My wife was looking forward to the jacket potatoes as we had seen on the internet menue but I had not seen that it was offered only during lunch time. She ordered lasagna that came with garlic bread and chips and a salad. Good sized portions and definately tated fresh and local. I ordered rump with salad, chips and roasted mushroom cap and half a large roasted tomatoe as well as garden peas. Again generous portions for the price. All the food was great and the rump ( ordered rare) was perfect! Sadly we were so enjoying our meal that I forgot photos but will remedy that next time as we are definately returning next day. Our server, Abigail, was top notch. She was the perfect combination of professional and personable....attentive without being intrusive. Hope they never lose her !

This was our perfect stay in our journey through Scotland. Our room was faultless and the restaurant was a perfect match. Abigail was so welcoming, providing us with all of the information and guidance we required. She assisted us to locate a specific place in Balloch so that we could connect with an organised tour and showed genuine interest in our itinerary, enquiring at later visits to the restaurant how our events had gone. Abigail is the perfect hostess for The Queen of the Loch. Thank you. Ross at the bar was very efficient and great to chat with.

Served by Natasha , Great service and friendly staff, brilliant for dogs aswell Sean

Great hotel the rooms are lovely and clean beds nice and comfy the staff are really friendly and really nice people food is amazing would highly recommend this hotel to everyone we will be back

Fuimos a las 6: 30 pm bruja es bastante temprano, pero se habían quedado sin vino y dos de las comidas solicitadas de la comida no estaban disponibles, tenían la mejilla para pedir una propina, la máquina de agarre en el área de juegos para niños estaba roto, y se quedaron sin vasos de postre para hielo - crema Sundaes, y también tuvimos que preguntar alrededor de 2 de las comidas dos veces, ya que simplemente se olvidaron de nosotros Pensé que era impactante ese nivel de servicio

Very friendly staff, very dog friendly, they even have pet blankets for your dogs! Good selection of vegan options, all very tasty

Visited for dinner and Abigail and Ross were so lovely, helpful , very professional and cheery

Would highly recommend anyone to try this place, food was superb but waiting staff made it all the better, lovely lass Natasha was dealing with us and was soo lovely and friendly couldn't of done more for us and was so warm and friendly with my children. Makes going out for food with a baby alot easier when restraunts are family friendly like in here will be back soon

Good value for money, staff are very friendly and helpful. Good deals on every weekday, curry, steak, burgers on offer with a drink included. Carvery available daily. Family-friendly restaurant.

My wife and I popped in for dinner this evening, we shared breaded mushrooms (could have been used slightly longer in the fryer) though were nice. I had the gammon whilst my wife had the tikka, both very enjoyable. Natasha and Nicole were lovely! Very lively and always up for a good ol’ chat. We will certainly be returning 🙂👍

Hotel Rating. Reception is located in the pub, not inside the hotel building next door. Simple but very clean and comfortable hotel for a family, since there were 4 of us in the room. We liked it. It also has free parking. The only thing to keep in mind is that it has two floors and no elevator, but otherwise very comfortable.

Last visit over 4 years ago. We stopped going as service and food was not great. Glad we popped in on the off chance. Food and service have improved 10 fold. Will be back regularly from now on.

We chose to come to The Queen of the Loch as we were staying in the area and looking for a dog friendly pub. It was exceptionally dog friendly! There’s a lovely cosy area where dog owners can take their four legged friends and they were happy for our Yorkie to sit up beside us (we take a blanket for her to sit on and she’s good as gold) so that was lovely. Our food was absolutely delicious and came quickly although they did get the order wrong on my husband’s meal (he ordered the beef lasagne with chips instead of garlic bread but it arrived with garlic bread and no chips) but it was soon rectified and he got bowl of chips a few minutes later, plus let him keep the garlic bread by way of apology. We also had to ask for cutlery as the food arrived first, and then we also had to ask again for basic condiments like salt so perhaps you could provide cutlery and condiments at the time of order rather than waiting to bring them (or not bring them in our case!) after the food arrives. This was only a minor thing though and didn’t spoil our enjoyment of the food.

Great, reasonably priced food, kid and dog friendly. Attentive and friendly staff.

Not impressed with the quality of the food. very unlikely to return

Needs renovation and maintenance. Lights where flickering and the benches where pealing off. Foos was ok but not amazing. The service was good though

Had Dinner and Breakfast. Food was good, but the staff and service was exceptional. Special mention to Becca who made breakfast so simple. Great start to any day.

Meal good with the best chips I have had in a long time.

A beautiful hotel, clean and comfortable room. We spent 4 nights there. The food, however, is not great. The continental breakfast is just a few toasted toasts, there is no jam, just honey. For the meal the chicken pie was not cooked enough, certainly defrosted. The blah sausages and the compact mash.

Abigail was absolutely brilliant - looked after us for food and drinks - top class!

Abigail was top class. Great banter - real star performance.

Lovely evening! Abigail was fantastic, fun, friendly and very funny! Nothing was too much trouble and she looked after us very well! Brilliant!

Cole was lovely when serving us very friendly. Calum was very nice when seating us made sure we where sat in a nice area.

Ross was amazing, food was great

Stayed at the hotel and had food at the restaurant. Burgers were great. Service was also really good. Our server Cole was very friendly, would recommend. Breakfast was also good to start the day, Becca was very nice and welcoming.

Delicious food with good portion size. Tables needed cleaned and some of the decor is a bit dated

Staff are polite and courteous and really try hard to make it a good customer experience, they can only work with what they are given. The food is terrible and pricey for a budget chain. Also Marstons allow dogs into their premises. Whilst we were there one I particular barked constantly. Wouldn't eat there again.

Lovely food and our waitress GRACE was very friendly and helpful .She is a real asset to your company. Thankyou Grace for your service.

Had a good night sleep at the inn. Love the breakfast food and service too. Nothing beats a good breakfast before starting the day.

Only one towel for two people ? Door wouldn’t open twice and had to call front desk twice because of this. Frustrating when tired.

Breakfast was ok'ish, dinner was great. There are tables outside which is nice in case the weather is good. Felt a bit expensive overall.

Services was great Natasha was bubbly, friendly even though we were a bit early for food made us welcome and sorted tea and coffee for us while we waited. Lunch menu was lovely and well priced

Very welcome break after touring the west of Scotland, quality food and drinks, staff efficient and courteous.

We stayed at the campsite opposite (lovely!) for 2 days whilst visiting Scotland and our eyes lit up when we saw a carvery advertised at Queen of the Loch. Sadly, the food wasn’t great. I don’t know if we got them at a bad time but the carvery looked sad. The potatoes looked anaemic, the meat so tough that we couldn’t cut it and the vegetables like they’d been there a week - dry, limp and scrapes at the bottom. The service and atmosphere itself was absolutely fine, thank you, but I am sorry to say that the roast isn’t anything to get your hopes up for.

Food really good, excellent service

Called for breakfast, fantastic food as usual. Lovely friendly service by a wonderful host Becca. We shall be back soon

Manager was extremely rude to another table. Albeit, they weren't the easiest customers, but she was extremely unprofessional. Our breakfasts were very much below any standard I'd have expected. We didn't wish to complain as we'd witnessed the other table be told they were dramatic. Coffee ran out twice (we were one of 4 tables in). Expected machine or filtered coffee. Served in big plunger flasks. Juice was all empty, only water available. Hot water was cold, milk was empty. Hot food was not nice at all. Pancakes were so disappointing and bacon was disgusting. We just paid and left.

Absolutely fabulous, staff were amazing, food was fantastic, couldn't fault it xx

Best chips ever. Great food lovely staff excellent service. Beautiful surroundings. What more could you want on holiday

Everything correct, nothing remarkable. Perhaps the location and parking space, if you go by car it is easy to go visit places, or even go to the center of town to shop at the bakery, the supermarket or whatever you need.

Very welcoming. Becca’s service was outstanding and she engaged in the banter she was given. Made the experience a great one!

The service was excellent from arrival to departure. Perfect location twixt highlands and lowlands. Quiet comfy room. Reasonable prices.

Marston's menu, marston's prices. No complains about the food ( we had the full Scottish and it was huge !!) very tasty. Special thanks to Becca who was an amazing server

My hiking pal and me stayed here on the first night of our West Highland Way adventure. Becca was amazing, ultra-helpful with everything and, having walked the WHW several times herself, gave us awesome tips - particularly where to get the best ice cream in Balmaha! Give that girl a pay rise 👏 🙌

I would like to thank our server Ethan, who was absolutely lovely, very friendly and nice to chat with. Overall the food was amazing, would recommend here. I would definitely come back again.

We had a great time here at The Queen of the Loch. The food was simple pub fare, but it was served quickly and was delicious. Ordering from the table was really straightforward, and Calum our server was friendly throughout.

Friendly family meal. Very good burgers. A downside on the service because you have to pay for your dish before being served: you honestly have the impression of being suspected of being a bad payer.