Queen Charlotte Rooms in Edinburgh, City of - Phone Number, Reservations, Reviews

Myself and two friends were celebrating our 60th birthdays. A gift to 2 of us from our friend. Our booking for afternoon tea was for 2pm, and due to not really knowing the area, we arrived 15 mins early. We were told we could have a seat and that they were running late. Couldn't give us a time but said they would try get the table ready as quick as they could. We got taken to the table at 2.20pm. Got given the menu and asked for our sandwich & scone order and hot drink selection. We had also ordered the prosecco drink. This took about 10 mins to arrive. We then had to wait till 3.05 for the food to arrive. There was very little interaction from staff. In fact we had to ask for our scones, then my friend had to go look for someone to ask for a drinks menu. We then sat another 10 mins waiting on someone to come take an order but that didn't happen. So we gave up and left. The food was delicious but the service took a lot to be desired! Even if we had been offered a free drink this would have been nice! Definitely needed more attentive staff

This orient express is a very unique afternoon tea experience not to be missed. We really enjoyed the relaxed atmosphere, food and service from the staff. We highly recommend a visit.

I took my elderly father for the "afternoon tea on the orient express" experience. And whilst the food and whole ambience was lovely , the customer service and 'turnout' of one member of staff left a lot to be desired. We arrived only 5 mins early for our sitti g at 2.30 and were totally ignored by the rather 'untidy' gentleman that was shuffling back and forth along the corridor to set tables. Eventually he acknowledged us and asked for our ticket, asked our name and then sat us at our table. Then two.minites later came back to me and asked me for my ticket in a very loud voice! When i said i had given him it, he stated 'well i do 't have it!' ...again loudly! I was so embarassed I then proceeded to rumage through bags and pockets just to check whilst he and his colleagie made a 'song and dance' about it! Finally i was told 'well you're in the wrong carraige!...follow me!' No.please, no apology! We were 'mortified' . We were shown to our seats in the other carraige and left to look at menu. After all this I can say we enjoyed our afternoon tea, but was distracted by the 'scuffiness'of the grey haired waiter. Too long hair,straggly, no tie,waistcoat too tight and shirt tail hanging out. Also his footwear was not ideal, i sufffer from sore feet, legs etc and can sympathise with other sufferers,but the training shoes that he was wearing just didnt 'cut' it for us! Untidy! On leaving we were still waiting on an apology for their mixup and e.barassing way they 'threw us out of first class' not acceptable!

Perfect Afternoon Tea experience to mark friends special Birthday. Was highly recommended and did not disappoint. Very popular and we booked 4 months in advance. Loved the whole Orient Express theme, and felt like you were travelling in train. We were in Pullman 1st Class carriage and would recommend this. Staff were very attentive and food was lovely. Seats were so comfortable. Catered for Gluten Free / Vegetarian. Very reasonably priced and we were not rushed and able to enjoy drinks afterwards. Would love to come back.

If you love an afternoon tea you can't do better than the Orient Express Experience Queen Charlotte Rooms Edinburgh. Fabulous Experience. As you are enjoying the most delicious fresh food with your choice of beverages and drinks from the bar you travel in luxury from Venice to London. I have visited 5 times and each time I have had first class service.

Was not impressed, like lady earlier, we were seated at the very back. We were given menus then left and I had to get someone’s attention to order. Sandwiches were lovely and the scone, however we were not impressed by the cakes, a small Victoria sponge, a small piece of gingerbread and a tiny small truffle. No one came to ask how everything was and I finally had to wave to someone to get our bill, but he forgot and we waited and waited, then we went up to the bar to get it. He said check it, but I saw why yes they add 10% service on themselves. I prefer to add my own tip !

If you’ve not been to queen Charlotte rooms for afternoon tea on the “orient express “ I highly recommend you do so. It’s lovely. Very spacious wide seats, a lovely selection of sandwiches & fillings, fresh scones with jam & cream. Copious amount of tea.

I treated mum to Afternoon Tea here. It was quite an experience. Wonderful atmosphere, extremely pleasant staff, clean toilets and the food was excellent. I would definitely recommend this as a wee treat for anyone. A special thanks to the member of staff who dealt with the missing coats issue. I'll definitely be back

Visited here today was a Christmas gift from my friend! We had such a lovely afternoon! Food, service & company was just perfect! All staff here were lovely but Callum’s attentive service just made the afternoon! Thank you!

Outstanding attention to detail; outstanding food and service; just outstanding and can’t wait to return very soon. Thank you x

This was our second visit to the Queen Charlotte Rooms, choosing to return due to the fantastic experience we'd had the previous year. The venue is cosy and quirky and is most definitely a unique talking point! We received a warm, friendly greeting and were shown to our table in the Pullman 1st Class area (to be honest, we didn't actually notice that much of a difference other than it was smaller, I thought it would have been a little fancier!). The staff couldn't have been any more helpful at that point, giving us lots of time to chat whilst making our selections. Our afternoon tea arrived promptly. The one thing I cannot fault is the quality and quantity of the food, it's fantastic and the Bergamot curd is to die for - it's devine!! We were asked if everything was ok with the food, and even if we tried (which there was no need) we could not have found fault. After we were served and someone came to check everything was ok, we were then basically forgotten about (and we were not the only table who thought that); we barely saw any staff in the carriage thereafter as other tables had been served. We had to wait a fair while to find someone to ask for more tea and then waited an age for it to arrive. This wasn't something that happened the last time and it was frustrating. The other thing that left me feeling irked was the 10% service charge that was added to our bill this time. Again, not something we'd experienced or indeed been made aware of at any point prior to our arrival. I always leave a tip (when I feel it's deserved) and, having worked in the hospitality industry am normally more generous than 10%. However, I feel customers should be given the option! I didn't want to cause a "hoo-ha" as this was a gift for our mums and felt it would've tainted the day. So in summing up, I feel our experience this time was "whelming" (neither under or over) unlike last time when we raved on about it for weeks after, and recommended to friends. It's such a pity as I really loved our previous visit to the Queen Charlotte Rooms and wanted to be able to leave an 'excellent' review this time, sadly I didn't feel this year's experience warranted it.

What a brilliant concept, something a bit different, great home baking and service really excellent. Was a Mother's Day trip but we'll happily revisit. Very clean, hot tea (thank goodness as not always the case) and the curd for the scones was scrumptious 🥰

What a warm and friendly welcome by Brad at the Brass Monkey who made our experience even more special! Venue was lovely, food delicious and the bloody Mary shots topped it off. Highly recommend!

Fabulous venue for afternoon tea. The decor in the First Class Lounge was beautiful- great attention to detail. The staff were lovely. Good to be able to choose your sandwich fillings and all were freshly made. The savoury selection and cakes were delicious as were the scones. The champagne was excellent too. A lovely way to spend a couple of hours.

A great day out with family of all ages or for a gift, my sister and I have been multiple times with different family members and everyone has loved the experience, the food is delicious and getting the option to pick sandwiches tea and scone is such a nice touch, the staff are all way kind, smiley and helpful. Beautiful interior would highly recommend

Had such a lovely afternoon with friends travelling first class in the Pullman lounge of the orient express. We had booked afternoon tea and as we were chatting, eating and sipping we departed from Venice , passed through Switzerland and France before reaching London. All from the comfort of our chair in Leith in Edinburgh! What a very cosy, warm experience. The staff were amazing; from when they first introduced us to our seat to paying the bill at the end. I would thoroughly recommend this Afternoon Tea, an experience with a difference!

Everything about the experience was perfect from the food to the amazing atmospheric setting and the friendly, professional staff.

We had a fantastic time here on Saturday. The place is beautifully laid out and all staff were helpful friendly and professional. Special thanks to our server Chloe who was an absolute treasure. Highly recommended.

Afternoon tea was one of the best ever. Everything was delicious, wine very reasonably priced and the train trip through the Alps was a bonus. The homemade bergamot curd with the scones was a first and was exceptionally good. Excellent service.

This afternoon I was treated along with a couple of friends of mine to afternoon tea at the Orient Express Experience situated in The Queen Charlotte Rooms in Leith . I had never been before & it really is a 5 star experience with a difference. The space is decorated to look & feel like you are actually sitting on a real train with TV screens made to look like train windows playing filmed videos of actual train journeys making it feel like you are travelling on a real journey. They even use sounds of trains chugging along to create an amazingly relaxing atmosphere . The food & drink is really delicious & I would absolutely recommend this 2 hr sitting to everyone that enjoys eating out with friends. 🌟🌟🌟🌟🌟

Fabulous Afternoon tea with prosecco- Decor and ambience was first class. Staff friendly and professional. Xmas decor was beautiful. Definitely recommend.

Amazing Prosecco afternoon tea today for 7 of us at the Orient Express in the Queen Charlotte Rooms. Sandwiches, pastries, scones and cakes all made to perfection. The staff were attentive and very nice and accommodating throughout our time there. Relaxing and thoroughly recommended.

Amazing place and always delivers, second time been here now and it’s never failed the staff are lovely, the place is magical the food is delicious, family run and really lovely people, vegetarian selection was scrummy, just the perfect day with friends before Christmas, so loved it we have booked again. Would definitely recommend. A winner in my eyes. Thank you

Amazing atmosphere, surroundings and service. The best afternoon tea experience we have ever had. Highly recommend a visit

My two sisters and my Daughter treated me to an Afternoon Tea for a Birthday treat, and what a treat it was. I am now in my seventies, so over the years I have been to many places for an afternoon tea, but this is the best I have ever had!! It’s the first afternoon tea that we finished every plate. The whole feel of the restaurant is very relaxed, you feel very comfortable, the dining chairs are actually big armchairs, so comfy. It was our first visit, but I’m sure it certainly won’t be our last, if you’re thinking of a visit, don’t even hesitate, just book it !!

Lovely hall but overall poor experience. Buffet was not as advertised, expensive birthday cake disappeared and no response to queries from email over four weeks ago. Not trustworthy, go elsewhere for your event.

We had a lovely visit on Saturday afternoon. The venue is very tastefully decorated and you really think you’re travelling first class on a Pullman train through the Austrian countryside. The staff were very friendly and attentive.

We received a gift voucher and decided to book in for today. Beautiful setting and the owners are really trying to make it special. The food is ok, pastries a bit undercooked but the sandwiches, cakes and scones were lovely. Why didn’t I mention about...

What an absolutely wonderful experience the food and staff were fabulous can't recommend this place highly enough we enjoyed it so much we have booked again for mothers day.

Fantastic experience, afternoon tea in simulated orient express. Food and service both excellent. Fair price and screens that show your journey so you feel like you really are on the train.

This is our 2nd visit here and it was as wonderful as the first time. The staff are very friendly and attentive, the food is delicious (the bergamont curd is amazing) and the ambience makes you want to stay all day. Will definitely be back.

We were given afternoon tea vouchers for this lovely place. Didn’t know it was there in Edinburgh to be honest. We went by tram. Tram stopped a three minute walk away from the place. We were early in arriving but that was no problem for...

Beware! Very poor customer service. We booked a table for 4 for my sister's birthday and paid a £5 deposit each. Unfortunately my sister came down with Covid just a couple of days before the booking, so we asked if we could change the date...

Lovely afternoon tea with friends. The pastries especially were very, very tasty. Lovely relaxed service in a wonderful atmosphere. Would highly recommend and the staff were lovely. A special mention to the lovely young lad. He is a credit to your family run business.

We attended with a gift card from my wife’s workmates. Location is in a quieter area of Leith with a 30 minute walk from St James Centre or a tram ride with a few minutes walk. Nice cosy place like a rail car as described....

Afternoon Tea lovely very nice. Furnishings, building beautiful, decor, feels very like Orient Express . Value fir money Brill Service little slow, had to ask twice fir water top up, once fir drink order . Felt the service could have jist been little more ,...

This is not just another afternoon tea it's a total experience. The idea of the Orient express is a novel idea & good fun. The food itself was lovely & a reasonable price. The staff were really friendly & helpful . Would definitely recommend..

Myself and my sisters came for afternoon tea for my sisters 40th birthday. From the start it was a fantastic experience. The staff especially Cameron were so delightful and friendly. The effort that webt into creating the orient express experience was truly exceptional and overall...

We went for an Orient Express afternoon tea experience. Great concept and lovely surroundings. Food was lovely and very reasonably priced. Have to say I enjoyed my visit thoroughly

Beautiful place for afternoon tea. Food lovely and surroundings very atmospheric. Staff brilliant, would thoroughly recommend a visit.

This was a treat for my daughters 40th. It was fabulous. It felt like the real thing. Lovely welcome by staff and the afternoon tea was delicious. Topped with a glass of champagne well that was the icing on the cake. Highly recommend it for...

What a fun concept. Whomever designed all of this put some heart in it. Did not know what to expect but this immersive experience just had a fab twist on the afternoon tea. Choice of sandwiches, tasty savouries and cakes. Lovely cocktail menu to supplement...

Chatty Crafters Eastfield, Cambuslang had the most wonderful Afternoon Tea. We loved the relaxing atmosphere, food and service. The place is beautiful, staff were excellent and so welcoming. We will be back.

Excellent novel venue that far surpassed expectations. We had a lovely afternoon tea aboard the Orient Express ..or certainly as near that great train as I'll ever possibly get. The food was super fresh and well presented and the staff extremely attentive . Refills of...

We visited the Queen Charlotte Rooms today after reading all the brilliant reviews. The train experience is so unique, and the staff were very informative about the route our train would be taking, it definitely is an immersive experience. I found the food a bit...

What a quirky idea - afternoon tea on the Orient Express- but in Leith. A beautiful dining area, really excellent food and delightful friendly service.

After our friends regimenting this gorgious family run place we decided to book a table. Have to admit we were blown away with the best afternoon tea we have had. To top it all off the atmosphere and service was the best which we had...

We enjoyed a 5-star orient express afternoon tea experience. Reasonably priced at £17.50 with £40 for a bottle of champagne. Other drinks were available. We were met by Brad and brought into a sumptuous room decorated in an orient express train carriage theme with original...

The Orient Express experience at the Queen Charlotte rooms, Edinburgh was a unique chance to taste the luxury of a bygone age of opulence for a very ordinary price. We booked afternoon tea with Prosecco and were ushered into the ‘first class carriage’ by the...

Third visit here. Amazing customer service and more special now knowing its a family run business. Sandwiches are made fresh to order with a selection of fillings to choose from, and your choice of scone brought out after the main event as it is served...

Treated by my daughter to Afternoon Tea on the "Orient Express"....lovely experience, excellent and very friendly service in great surroundings. We were even given the details of all the places we would be "travelling" through on our trip. Food was delicious and all very fresh....

We were here on 21 March for a special lunch as it was my auntie’s 79th birthday two days later. Whole experience was magnificent. Staff, ambience and food were tip top 🥳. My auntie even got a birthday card from the Orient Express staff, and...

First visit to this hidden gem in Edinburgh and we were not disappointed! Wonderful staff who were so welcoming and so friendly (thank you Jo you were lovely X), stunning interior and the food was amazing. Best scone I've had in a very long time!...

Wow!! I cannot recommend the Orient Express Experience afternoon tea enough. We were warmly greeted by a lovely gentleman who we later found out ran the place with his wife and father who were all were working the floor that day. Such a hard working...

From the outside the property looks very tired, needs updated! However inside you're transformed back in time aboard the Orient Express! Absolutely stunning atmosphere. Staff are very professional, kind, welcoming and courteous. This is a fa.ily run business Afternoon Tea consisted of a selection of...

Excellent service, first class , just like the train carriage we were sitting in. Lovely afternoon tea, with above and beyond service. Food was lovely, not too much ,not to little. Sitting watching my journey from Venice through the Alps. Excellent place for a special...

Returned this afternoon to celebrate my 60th birthday with family. As predicted from the minute we arrived, it was amazing. Fabulous atmosphere that is just so relaxing and excellent service. The afternoon tea is almost certainly the best I have ever had. Extremely fresh and...

From the moment we arrived this was such a special experience - this family run business has every detail perfected, from the warm welcome to the opulent surroundings (First Class upgrade? Don’t mind if we do!) to the delicious food and drinks. The service was...

We had been bought a voucher for champagne afternoon tea for the Orient express experience. We arrived half an hour early and as it was raining outside chanced our arm and asked to go in earlier. They were very accommodating and said that was fine....

My friend and I were celebrating a special anniversary and couldnt have found anywhere better. From the minute we walked in the door we were greeted warmly and shown to our seats in the 1st Class Pullmans carriage. Our journey was from Venice to London....

Got given a voucher as a gift so went with my mum. The decorations are amazing and really transport you out of Leith. Great atmosphere and made you feel really special. What I felt was really a highlight was the staff especially the taller guy...

I have come all the way from the south and this is by far, one of the best afternoon teas myself and partner have attended, (we have now attended twice by the way). The service is spot on all staff are all smart, presentable, professional,...

What a little gem. Family run experience is absolutely amazing the food is all freshly prepared and I have to say is probably the best pastries I have ever had this includes much more expensive ones up in London staff are so friendly you are...

The most amazing experience it was really like being on the Orient Express. The atmosphere the food and the service all excellent and such great value for the money. The amount of work that has gone in to make it feel like being on board...

Well what can I say about this experience, I suppose the positive point to make is how cheap it was compared to other afternoon teas I have had. Then again that should have been a warning of things to come. Three finger sized sandwiches with...

My mum and I had an amazing afternoon tea here, the food was fresh and well presented. We loved the setting, very clever and brilliant staff. We will definitely be back.

Afternoon tea for 3. Wifes 50th birthday day out. After a recommendation decided to check out some of the reviews. Decided a themed afternoon tea would be a good idea........ and it was. Staff were excellent and the setting was really nice A lot of...

Our group of 10 had a most exquisite time at the tea room. Watching the Orient Express roll along, taking in the meticulous details in each cabin room, and then experiencing taste sensations out of this world. Our group was transformed into a special place....

Revamped beautifully. Looks and feels like your on a train. Staff are friendly and attentive. Would recommend to anyone.

Return visit, this time bringing friends who were very impressed. Amazing setting, excellent service and one of the best afternoon teas we have ever had. Choice of teas, coffee, fizzy and water. Choice of sandwiches and scones and the most amazing warm savoury pastries and...

This is a special experience, on arrival it is set as if you are entering the express. We were in the bar - I would recommend the Pullman lounge. We were given our seat, unfortunately it was a bench style and we were at one...

Had a wonderful Afternoon Tea here with friends. We sat in first class and it was such a lovely atmosphere and so comfy. All the food was great and excellent value for money. Cocktails were nice too. Our waitress was friendly and attentive and made...

Found by accident- booked for a day out with family & friend totally worth it & enjoyed by all. So worth a trip it’s so well laid out & worked, staff are great the food was amazing a really great day out

I was looking for a good afternoon tea experience to treat some friends to recently and came across the Queen Charlotte Rooms Orient Express-themed tea online. I booked via email and the responses were swift and friendly. We were warmly welcomed at the door and...

This was a great and unique experience. The tea rooms are fitted out just as if you are on the famous train....or at least how you imagine it to be! Reasonably priced the tea was lovely! Worth a visit..we're going back!

I would highly recommend this afternoon tea. It was the best in Edinbrgh. A really fantastic experience. Very good price.

Absolutely first class, excellent service and food. One of the best for afternoon tea in Edinburgh. Great atmosphere in the Orient Express Carriage

A brilliant afternoon tea with friends. The staff were lovely and attentive. I love how you can choose your own sandwiches for afternoon tea meaning there isn’t much waste or you are stuck with something you don’t like without advance changes. Scones were warm which...

For my 60th Birthday Party we booked this venue and all had the best time ever. Everything was fantastic, Callum was so helpful in organising everything with us prior to the date and on the night all went smoothly with great buffet, lovely staff and...

I would recommend this establishment to anyone wanting a relaxed and wonderful experience, have just treated a friend to afternoon tea, all excellent quality, so relaxed and excellent service. Will definitely be returning.

What a fab wee place! I’m a huge Steam fan, so to come here for our friends birthday was amazing. Having not long broken my ankle it was so lovely to get out of the house & immerse myself in this wonderful place alongside my...

Fantastic setting, really original. Staff were all friendly and attentive. Food was lovely with a really nice choice of cocktails and mock tails. All in, a fabulous afternoon at a very good cost.

Took my mum here for afternoon tea, it was really well presented, delicious, fresh food and just enough. Gorgeous teapots. The orient express setting is really unique and well done. The owner, his son and grandson all looked after us and it was so nice...

This place is fantastic....was treated like special people all afternoon.... There is no rush to consume your tea and cakes...fully stocked bar... Excellent price....

Visited the Charlotte rooms on 5th of January with 2 friends. Very welcoming on arrival and shown to our seats which was a themed room depicting a railway carriage. The staff were very attentive. Quality of food was outstanding, halfway through they brought us a...

Our Mums 75th Birthday treat what an amazing place absolutely stunning food excellent 👌 Staff 1st class our waitress Laura was lovely 😍 we had a fantastic afternoon Thanks again Orient Express we will definitely be returning 👍

What a lovely time we had in this totally different experience. I booked on the recommendation of a friend. We were a family of 12 from 3 generations. The first class Pullman section was for 12 so was ideal for us as a private room....

We tried Orient Express Afternoon Tea experience and what a brilliant time we had. The decor is nothing we’ve witnessed before! The service was great and most importantly the food was lovely. Can’t wait to take friends to try this out. What a fantastic experience...

What a lucky find this was. A wonderful Christmas afternoon tea experience served in the Pullman carriage onboard an Orient Express setting so realistic it felt like you were on the actual train. A little bit of luxury in a relaxed, ambient setting and first...

Mum and I visited for afternoon tea and not for the first time either. Hadn't been for quite some time so it was lovely to see the changes since our last visit. Food was absolutely beautiful and Craig was attentive, polite, friendly and only too...

From booking to bill, what a wonderful experience. Lovely staff, who couldn't do enough for us. Really brilliant service. The ambiance is terrific, you feel surrounded by opulence, like you are travelling on the Orient Express. The food was stunning, choice of sandwiches, fresh and...

As a Christmas present for xmas 2019 we purchased vouchers for afternoon tea with champagne for 4 people. The vouchers expired at the end of 2020. Unfortunately, due to covid closures and restrictions they could not be used. I think it was 28 June 2021...

Delicious afternoon tea that's a hidden gem. Very relaxing as if you're on the Orient Express journey. Lovely staff and great service.

This was a lovely afternoon tea and experience. This was a birthday treat for my sister, and she loved it and so did I. My daughter and niece both 27 years old also thought it was pretty amazing! Sandwiches were tasty and fresh as were...

Definitely not the best afternoon tea in Edinburgh but definitely the best value for money. Loved the unique surroundings. Would go back

Visited yesterday with friends and loved the whole experience. The surroundings, the content of the afternoon tea and the staff. A bit of a bonus being able to look out of ‘the window’ and follow the journey from London to Venice. For those who didn’t...

Visited the Q lounge with friends and it was a really nice experience. Food was so tasty I had macaroni and my friends all enjoyed their meals too. Not from the area but I would definitely visit again. Lovely cocktails too!

Booked this as a surprise for my aunt and uncles 50th wedding anniversary. Callum fitted them in at short notice and they absolutely loved it. They said it was as if they were actually on the Orient Express , the food was fab and the...

Fabulous afternoon tea and flawless service. Really relaxed into the Orient express experience attention to detail is brilliant will definitely return.

This was a birthday celebration for my mum my sister's and I had to leave a review,outstanding service the staff were brilliant the atmosphere was very pleasant, the food was so good and the price was very reasonable, will be definitely be coming back as...