Pronto's in Herefordshire, County of

The service was horrible because when I called to order, I ordered 2 Pronto pizza's and when I received the link to pay it was only for 1 pizza. I called to arrange the problem and it was all okay up to now but the order came an hour late. When I called to ask when the Order will arrive because it was already an hours late, they said it was my fault because i added another one however I said 2 pizza's from the start and I said this is not normal and will never order from them again, the worker said ' thank God it is you're last order' and then the phone was hanged up on me. When the pizza finally arrived,I was trying to eat and I saw a fly in my pizza, this wouldn't of been a problem if the worker wasn't rude.

Great bunch of lads with good quality food.

I think the driver got caught in traffic because of the rain so understandably my food was cold. I think the driver could have called me to let me know.

Kebab [lamb)was best I've had in a long time. Plenty of good salad.Friendly staff.Had reordered by phone and communication was nice and clear.Will definitely call again when in Ross.

Order delivery often always satisfied never no need for complaints Thankyou again

The best burger I have eaten in a very long time

Absolutely disgusting came late completely wrong order told no salad and there was on everythini mix meat and chips came massive lumps of burnt donner meat with a dried pitta bread 23 pound vile place needs closing

Not happy at all as there were olives stones on the pizza. Thought I’d broken a tooth

Great food only thing let down was the chicken strips just didn't smell correct and kinda put me off but overly Great

Great food,rang and told us it was going to be delivered late, gave us a complimentary bottle of Pepsi.👍

Lovely food, very friendly staff, very quick with service it’s the best prontos has been for a long while

Ordered from pronto app, it hadnt registered the 2 portions of chips that we had ordered but we recieved the 2 kebabs we had ordered they arrived luke warm at most with a stale pitta the kebab meat was salty and dry, originally we did ring in regards to the missing chips and understood there may have been an issue during the order and accepted this to be the reason, after the first mouthful of the warm kebab meat I rang to complain the first thing I received in response was to us calling about the chips being missing and then asked what they could do about it, I asked for a refund and was met by the rudest customer service i have ever received, I strongly suggest staying away and using somewhere else, I have been a loyal customer up until this point but I Will never use them again

Ordered two kebabs and cheesy chips, they went straight in the bin. Made some sandwiches in the end. I called, he wouldn't accept they made a mistake. All he had to do was apologize and we would probably have forgotten about and would order again some other time. I find more and more now people can't admit they are wrong. Hard to respect someone who can't admit they made a mistake. If you have any allergies best not order from here. I know I won't again.

forgot one sprite and a tad cold

Delicious food, served hot. Courteous and professional delivery driver.

Always on time and hot! I'm slightly addicted to the mozzarella sticks 😬

Great takeaway always cooked fresh and hot, they when you need them for that tasty treat. Staff always helpful and friendly

Meat was over cooked, tough and won’t be ordering again, have been a regular for this meal but was poor tonight not sure what’s happened

Food was fab, really tasty. Best burger I have had locally. Would definitely order again.

Really good food, pretty quick service very friendly staff.

Great service always on time or early. Lovely food.

Credit where credit is due. Their pizzas are amazing, always delivered within a reasonable time. The garlic butter tastes like pure garlic, pizza is cooked for the perfect amount of time I order frequently. Better pizza then pizzas franchises by far.

Amazing service! Generous portion, will definitely order again

excellent service and excellent quality of products used love the milkshakes

Ordered a Mars milkshake got a milky bar tasting one

Fantastic amazing pizza 🍕 as always 😀

Fantastic pizza; a lot of cheese like been requested! Thank you.

Ordered first from them, little bit late but we been informed. Food was warm and delicious. Amazing Pizza 🍕 😋

I had to message 15 minutes after the latest estimated time. By the time the shop rang back and then the delivery guy arrived it was almost half an hour later the latest estimated delivery time. Also the chips were stone cold. Pizza burnt… I have photo but can’t upload on here. We did eat it as were soo hungry as we’d been waiting over an hour. Just disappointed 😞 oh almost forgot mozzarella sticks still warm ish but tasted lovely 😊

The pizza was badly burnt not just a little bit

Although delivered a little late the food was plentiful , hot , and delicious

Cooked lovely. Arrived on time. Will definitely order again

2nd time ordering and will Definitely be making it a regular thing. Food was lovely, Thank you

Happy with our order. Delivered in good time. Would recommend.

Perfect food as always, thank you

Very Nice and very good pizzas the best

Excellent pizza’s and quick delivery!

Best kebab I’ve had in a long time!!

The jalapeño poppers were warm however the doner and chips were as if they’d come out of the fridge, cold

Easy to order on line excellent meals and were delivered on time

Food very greacy and chips hard

Absolutely delicious food thanks

Chips were very dry and were like they'd been cooked multiple times. Buns were hard and jaw started hurting. Lamb kebab meat was very tasty however.

The cheese tasted a little weird so I stopped eating

Great service and great food! Never disappoints on a take away night 😁

Always great food and delivered on time. Recommend to anyone

Probably the best kebab I've had, good chicken and delicious kofta. And I liked that the pitta was served on the side. Husband enjoyed his pizza

Amazing food and very quick service. 5*

Always order from Prontos. Great food, price and service. We love Prontos

Once again proof of why they are our go too Pizza place

Very good service and delivery man.

They didn't read the order properly. No mayo present

Not the best but not bad at all!

Never disappointment. Recommended!

Food was cold, milkshakes warm! Waste of money

Got exactly what we asked for...

Waited over two hours for three milkshakes and two cheesecakes. Once it arrived at 10pm the cheesecake was frozen solid. When I called prontos they told me to put it in the microwave for 15 seconds! Shocking service will not be ordering again

Brilliant pizza! Best local!! Recommended!

Very dry donner meat Apart from that ok

Really tasty food, made quickly, friendly service. Had veggie pizza, chips and salad. The garlic mayo on the chips was divine. Pizza very tasty. Salad could be larger, but fresh and good. Very happy.

Best pizzas around for taste, quality and value. Always on time

Once again, great food! Lamb shish and doner are fab. Highly recommended

Late for 15 min because of wrong place shown on map

Always buy my kebabs from prontos and never disappointed! ☺️

This is only based on our latest meal....everything else we've had has been excellent... Was given a delivery slot, but was messaged to say it was going to be a bit late...normally the chips are hot and crispy, but were warmish and soft, the bun was also warm and a lot softer than normal, usually you can take the top off the bun to put sauce etc on, but was all stuck together this time... Like i said earlier ever other meal i've had has been excellent, so hoping this is just a one off...

Great quality, great service... as always.

Best kebab I have eaten in a long time ! Thankyou !

Great quality and price. Delivered within timescale and still hot.

Forgot a coke with the burger meal but received the monster and Dr pepper I paid for. Called but no awnser so not shore. But a mistake will happen. Great food either way.

Good food served by good people who take pride in their product and use quality ingredients. They do a half and half pizza which is a nice touch so you get filled with variety and don't have to buy two pizzas to please everyone. The pizza reheats VERY WELL, super crispy base, plenty of toppings so it doesn't go dry. I baked some bread, turned the oven off after 200 c put a slice in there and it reminded me of Barcelona: Ramblas. Lush. I've no connection with this business. (Lol).

always travel 45 minutes just to eat here! the pizza is next level and they are so generous with toppings. the chips are delicious and they have lots of different drink options. the workers are so friendly too! there was one time that they made some mistakes on my order so we went back for them to correct it, they not only corrected our order really fast but they also gave us a free slice of cake and free 1L bottle of pepsi to apologise! cannot recommend enough

Had a takeaway which husband and me collected - waited ages and when eventually got back to where we were staying chips missing from order. Paid almost £17 for chicken pieces, loads of pointless salad, dry cardboard pitta and mayo - when we actually requested garlic mayo. Won't be going there again!

Terrible, cold, stale food, got ripped off and overcharged, following day quite ill

Not as nice last time. Chicken was a bit dry & tough in the kebab & not much in the way of salad. Chips were nice.

The worst takeaway we have had from here. The food was cold, the mixed kebab had beef bits instead of lamb, dry chicken covered in minted garlic mayo, cold chips and a pita bread that smelt wrong in so many ways. Definitely will not be having another takeaway from here.

Had a 14in pizza 🍕 meal deal. Probably one of the best pizza's I have had in Ross. Very tasty. Well done guys Just need to do a vegan cheese topping so the other half can try it.

After quite a wait for takeaway I ordered burger chips and onion rings got home and no onion rings just a bit of lettuce and onion in a box

Waited ages,for a kabab, stone cold!!!, won't be visiting again!!!

2 hours delivery time on a Wednesday. Told me 1 hour and 20 mins. Pizza was burnt, chilli cheese bites that I paid £4 for wasn't cooked properly. Almost every time 15 mins after eating I find myself on the can with the ****s! Stinks. Never again

First time ordering as a guest for home delivery coat me £40 and came and 2 of the 3 pizza boxes where squashed and the topping ruined... The chip box was melted where they had been places in while too hot and they were not nice.. the onion rings and potato wedges were clearly over cooked. 😠 Not happy!

Pizza 🍕 tastes great didn't tried other stuff

1st time I've had food from here, and I must say it was well worth it. Really tasty, and plenty of it. And they delivered to my truck, thank you

Very good food and cheap prices

had my kebab the other day from them was bit hit and miss

Lovely chicken kebab, reasonably priced and the driver went the extra mile.

Friendly service and OMG I just tried one of their Calzone pizzas, best ever!!

Pizza deal is good value kebabs nicely cooked

Terrible ssrvice. Ordered from here satirday night. Delivery turned up and gave our order to someone else as he couldnt be bothered to walk to us. Rang up n to not even get an apology. Terrible place with terroble service. Strongly advise people to go to the best instead. Would of gave 0 stars if possible.

Took an order in just eat. Made me wait an hour. Then cancelled it without any decent reason. The owner said "I'm too busy to deliver to you so we cancelled it because we can do that if we want" Well done. Great customer care. I am exactly 12 minutes from the place. Hardly a big run that is it. All things said, reviews I have read, I've had a lucky escape. Crap stuffed crust pizza, late deliveries, wrong foods and more. And an owner with a really bad customer care ethic. Well done mate. I'm here a lot. But you can stick my custom right up your backside sunshine.

Had food last night had a few mouth fulls before placing it in the bin where it belonged it was like eating a tray of fat & grease. There was no taste to the food at all