Primo Piatto in Epping Forest

Went her sst 19th Oct my nephews wedding they were so understanding of my husband who had a severe strokevback in Feb leaving him speech and mobility problems I explained to gentleman serving us husband eats with one hand therefore could they put smaller pasta on bolognese which they did I also asked if they could do a soup for me not on menu which again they did it was delicious as was the whole meal all the guests thought the same , The disabled facilities were excellent the staff helped my husband into restaurant in wheelchair ,unless you have gone through severe stroke and what it robs you its hard to understand the restaurant staff did understand ,I would recommend this excellent restaurant please visit you won't be disappointed I will return so will all the guests who attended well done Promo Piatto

What a setting and lovely food and service,very reasonable price too

Absolutely amazing restaurant. Superb customer service and delicious food... I can't wait to go back... 5 star 🌟

Had a ruined birthday dinner. Went there on Friday evening, booked a table in advance, explained that we'll be 3 persons,( two adults and a child). On the phone I have told the one who answered, that it is my wife's birthday and kindly asked if they could arrange for us a birthday cake, or something with a candle and happy birthday song. Then I was told, no worries we'll arrange everything when you'll order the dessert. At the end, obviously they forgot about everything and as an answer to my question why didn't they do what were asked, they just asked me " who answered to my call?" And that where do they know who's birthday from 3 of us. Are you joking,????? The one who booked the table and wrote down my name, tho whom I have explained that it's my wife's birthday..... Had a ruined evening. Felt really disappointed. Food quality is average as for an Italian restaurant.

Went on a busy Saturday night on the off chance, they managed to find us a table. The staff were very friendly and the food was excellent. Recommend the tagliatelle bolognais!

Parking lot is a bit small but maybe that's normal for areas of London. The pizza was so good I ate the whole thing. Staff was very friendly

I visited Primo Piatto a few weeks ago with a group of 9 people for a birthday meal. Wow what a place so beautifully decorated as well as such tasty Italian food. Everyone was so impressed with the service and loved the food and cocktails. We had such a good time and will sure be back! Thank you

First time here. Excellent in every aspect. I highly recommend it. A beautiful decor which makes the whole place unique.

Perfect place to celebrate 50 years of marriage: sober atmosphere, friendliness and above all good food

Primo Piatto is truly an authentic itialian food and service. Our meals were delectable. The service was superb!!! The atmosphere was so inviting. The owner Enzo was a pleasure to interact with! I would 💯 percent recommend for family, date night, or just a great girls' night out! Stop by, you won't regret it!!

Incredible service, food atmosphere. It's like you're in a movie. Cant rate any higher. Fantastic. Owners there , staff friendly. We went tonight after a run with two young kids so had gym stuff on, no problem. Excellent 👍👍👍

I feel I've had no choice but to leave a review, the restaurant and future customers need to be aware that the Linguine Gamberoni gave my partner food poisoning. We chose to eat at the restaurant yesterday for an early dinner as we'd been once before and had a great experiance. The staff are lovely and the food had been good previously but after our visit yesterday my partner has been extremely unwell and still remains very sick. It is completely unacceptable and a shock to be served food that has gone off. It goes without saying that we will not be visiting in the future. I truly hope the kitchen think twice before serving food they believe to be "passable", it's damaging for your business and most importantly incredibly dangerous for customers. Shocking.

We went to this place for many years when it was called the Volunteer public house. We thought we would give it a try to see how the Italian restaurant was doing,and boy we were not disappointed in the decor,service and especially the food. I can say it was the Best Margarita pizza I gave ever tasted in all my 66 years,we shared a Tagliatelle Bolognese as we were getting full with the pizza and that was also delicious. We will be definitely going back to try more dishes on the menu

Had lunch at Primo Piatto with the family on Friday, and I have to say, it's one of the best places for pizza! The Diavola had the perfect kick, the Margherita was fresh and full of flavor, and the Primo Piatto pizza had that ideal crispy, golden crust. My whole family enjoyed every bite, and compliments to the chef for such fantastic food. We’ll definitely be coming back again!

I decided to give another try to this place.... big mistake. I was there Thursday night... same "food"....no flavour....not well presented and decorated.....The ugliest Calzone what we have in my life. Not coming back for sure. Shame....

People from Waltham Abbey.....stay away from this place. The owner have no minimum knowledge about food and drink business....no knowledge about preparation of food about the hospitality. I work there for 6 days....no payment for 75 hours...hard hours. For a small room on the top... shearing with another guy...he took 150 £ each... totally 300 £ per week.... maybe this is his business...to rob the workers. He don't deserve good people like you. Florin

I thoroughly enjoyed my experience at Primo Piatto. The decor is very "instagrammable", with lovely flower and floral backdrops and ceilings. Seating is comfortable and ample, giving an intimate yet relaxed atmosphere. The service provided was as to be expected, neither exceptional nor mediocre, but just right. Not difficult to call staff over and get what was needed. All staff was happy to oblige, as for example they brought our drinks with ice when requested not to, they quickly swapped them. The food, which is probably the most important, was delicious. Very tasty pizza, lasagne and garlic bread. All made to a great standard and probably better than I had expected, with the pizza's crust thin and crunchy but not overly so, ingredients fresh and tasty, and just the right amount of flavour Lastly, the pricing is the reason for the drop of one star. £5.50 for a large soft drink and £3.50 for a bottle of still water to me, seemed expensive - although the food was relatively well priced - the location, price of starters and drinks, made it drop a star on the overall rating. Overall, I'd recommend this place for a nice meal with friends or family, or even a girlfriend or boyfriend, as it's nice for a date setting too.

Nice place good food and service.

Restaurant recommended by a friend. Decor is very nice. Unsatisfactory service. The spaghetti my friend ordered was mixed up with ham in spaghetti.

I have been twice in the past six months to this restaurant and on both occasions I have been underwhelmed by the actual food and service. They are not contactable by email even though there is an email address and I am beginning to wonder why. The restaurant is very lovely and I made a couple of comments about them and posted the letter through the door. I am still waiting for an acknowledgment for that one. The second one was embarrassing as we had guests. Soup was not on the menu I asked if they had any and they replied they had tomato soup. I foolishly didn't ask the price and it was served in a great big dish with a small centre and two pieces of hard bread half in it. My wife opted for a vegetable lasagne and that came up with what we thought was a child's portion. The soup was £9.95!! and the lasagne about £15.00. When the I was about to pay the bill I said to the waiter that certain things were a bit over the top and his reply was don't tell me tell the boss I only work here! I paid and left and sent another letter this time my wife delivered it by hand to the staff about five weeks ago and I am still waiting for an acknowledgement!! Is this the way to conduct a business. Never mind I suppose as long as the customers keep coming why should I get the courtesy of a reply. Will not be going there again.

Had a lovely lunch here - good menu selection and tasty food. The service was impressive and all three members of staff we dealt with were friendly and attentive. Will be back.

Verry pretty spot, nice! And clean overall, wich is rare for an old pub, but this one is tranformed into such a delightful cozy place!

The look is very Instagram worthy and the cocktails were super nice! The food is good, with good portions. Customer service is great too!

Have been here a few times over the past year. I would say most recently the best verdict I can give this restaurant is “OK”. Of course its disappointing to go for a meal and leave feeling so underwhelmed, and worst when you’re taking someone out. The quality of the food coming out of the kitchen is simply not up to scratch. Attention to detail with some of the wait staff is also not there, it’s probably inexperience as some seem quite young. It’s not a one off poor experience, and it’s not with the odd dish. I really hope they can improve, as we wont be returning for now.

Bland food, no flavour, no atmosphere, a robotic expierence,

Nice food, good service but a little noisy. Overall very nice.

Good food. Very friendly staff. Nice atmosphere. Busy but not noisy. Owner mixes well with patrons

Fabulous place, gorgeous, delishious and tasty food with generous portions that were all beautifully presented. Smiling, friendly and efficient staff [not in your face or hovering]. Maybe not the cheapest but worth every single penny! I will most definitely be back very soon!👌😊

Food and service were great. Enzo (our sever) was great, informative and fast. Thank you

Fantastic, authentic Italian food, service was very friendly and the atmosphere was spot on! The setting was lovely too. Will be returning and have already recommended to friends and family.

Service was probably the worst I have ever encountered the young waiters were leaning across you to serve,and didn't know what they were serving and to who. Very poor and not cheap.

Always enjoyed my meals at this restaurant. However today I ordered the chicken salad. The chicken (tiny pieces) were dry. It contained one anchovy, the bowl was two thirds full of unappetising salad leaves, the croutons were too hard to eat. Very very poor. Although I mentioned the poor quality to the waiter no one seemed to bothered.

The food was “okay”, but there are several local Italian restaurants that offer a higher standard. The decor was lovely and definitely the best feature, but I wouldn't be in a hurry to return.

The restaurant was beautiful, food was delicious but the only minus was the wait for the food, I understand that it’s because the food is actually fresh and well done. The only reason service is 5 stars is because of Stefano, the owner.

Simply perfect. The staff, food and atmosphere all beyond amazing. We came on a very busy evening and the manager was able to squeeze us in thankfully. Great staff! Thank you for the food Primo Piatto!! 👍🏻

Ciao! This restaurant is real Italian foods and most dishes are completely homemade with real Italy! I’m really pleased this building has been saved and converted Italian restaurant after that previous was British pub with lovely British foods. I missed of the British gravy pie! The staff are very friendly and caring. We will coming here again! Hoping for after New Year with someone have special birthday! Ciao!

Rice pudding and meal was delicious ! Thankyou again :)

Truly lovely!!! We literally passed by and decided to stop. Met Enzo who started this place one year ago. Lovely food great music wonderful ambience. So so pleased. Recommend it !!

Hands down the most delicious food I’ve eaten in years . Thankyou !

Lovely Italian right on my doorstep, why have I not been before now!! Went with my daughter, I had lasagne with cheesy garlic bread, Sangria and Lemon delicious for dessert all very yummy and will definitely return 😋

Lovely decor, wonderful service, exceptional food. We'll be coming back again.

Simply fantastic, perfect food and impeccable staff too. If I want to eat a delicious pizza at reasonable prices this is the place. I will definitely drive two and a half hours for a good pizza. Excellent cleanliness both inside and outside the restaurant... Highly recommended

Wow! We popped in for an impromptu dinner this evening and were blown away! Not only by beautiful decor and lovely atmosphere but by the extremely helpful and friendly staff. The menu has something to offer for everyone’s tastes. We had burrata and asparagus salad to start which was perfect! My partner had the seafood risotto which was as beautiful to look at as it was to eat. I went for the gnocchi with mushrooms and Italian sausage which was fantastic! Everything was fresh, beautifully presented and tasted amazing. We will definitely return, soon.

Really good food with service to match. Luckily we went on a sunny day so sat outside. The only advice I would give is that the interior is so beautiful that it’s a shame that they haven’t extended the aesthetics to the outdoor seating but this really is just nitpicking because we had a great time and will definitely be back.

Such a beautiful restaurant 😍 the staff were wonderful the cocktails were sooo yummy 😋 and the food was perfect. I can't wait to return and this is definitely my new favourite.

The best and delicious Italian food ,beautiful atmosphere and excellent services. I can’t wait to be back 🤗 Thank you for everything! You’re the best!🥂 Highly recommend!⭐️⭐️⭐️⭐️⭐️

The atmosphere is great. The portions are large.

22nd June Fabulous meal.. really tasty food. Wonderful selection which made chosing difficult! All staff were delightful and engaging. Efficient service and great team work on a busy night. Can't wait to return

This was our first visit, so we'd prebooked, but on arrival, they didn't seem ready for us. Overall, the food was good - though one of our starters was incorrect even though the waiter had specfically asked us for our sauce preference and also reread the order back to us - we didn't return it as we had waited so long and they appeared busy. Also we asked the waiter what was in the mixed seafood pasta, to which he said"its on the menu" the menu just mixed seafood, the waiter had no clue what the dish consisted of, nor did he make any attempt to find out. The service was slow, and the wait in-between courses was far too long, we waited 20 mins for initial drinks, then another 30 minutes for starters and a further half an hour for our mains. Although the staff were attentive, it appeared insincere, like they were just ticking a box. We'd ordered alcoholic drinks but also asked for some water for the table, we asked for this numerous times to 3 different members of staff, but all requests were ignored. If the policy was not to service water, we'd have happily paid for a bottle, but no one communicated this to us . Note that other tables had been given free water and ice, to add insult to our embarsment, our receipt stated 4 glasses of water at no charge, when we brought this up with the waiter he just laughed it off. Also, when we asked for our bill, we were made to feel like an inconvenience. I don't think we will be returning here anytime soon. They just haven't mastered their service or timings, left feeling rather uncomfortable, which isn't worth my effort, time, or money.

Father’s Day! Great meal, great service. Very reasonable price considering the quality of the food. We had beef roast and our son had a children’s pizza ( more than enough to feed a five year old with a healthy appetite!) beef was nicely cooked, carrots had a tarragon finish, roast potatoes were lovely! Veg still had bite…. Good food cooked well! We’ll be back with friends soon!

Decent enough Food all well cooked Presentation good do with a bit of work Good service Atmosphere was okay

On Tuesday this week, I visited Primo Piatto's in Waltham Abbey, for the first time, with my two friends, and we had the most amazing evening! From the moment we walked in we were blown away with the beautiful decor and the cool, modern, contemporary vibe! The service was outstanding - very warm, friendly, attentive and personal, and the food was absolutely delicious!! Everything looked and felt clean, modern and fresh (including the toilets) and I loved the fact that the restaurant had been designed so thoughtfully, to offer the choice of either, a vibrant social dining space, or a quieter, more intimate setting. The choice of background music and candles, plus pastel coloured flowers and fairy lights across the entire length of the ceiling, created a perfect ambiance throughout the night! It was so relaxing, it honestly felt like we were on holiday somewhere! It really was a wonderful experience, and the whole evening was rounded off with some complimentary shots, which was a very welcome gesture! I had such a lovely evening, I actually went back to Primo Piatto's the following night with my sister to try out another dish. She too was similarly impressed, and like me, will definitely be returning with her friends and family in the near future! Thank you Primo Piatto's for a truly wonderful dining experience! It's not often I bother putting a review online, as most places offer a like-for-like experience, but credit where credits due, you stood out, on both nights, for your high quality service and food, and I would highly recommend your restaurant in the future! Best wishes, Joanna Bartlett and friends

I Drive past the restraunt all the time and finally gave it a go and it did not dissapoint. Excellent food, service & atmosphere. Will be back soon !

Everything was delicious, very welcoming, very professional staff! 😍

I booked this restaurant for my friend's wedding anniversary. Great place with a beautiful interior theme in a great location. Great pizzas and try the aperol spritz!

Everything was perfect. Would definitely return

Really enjoyed out meals, service was punctuality and polite, the decorations are top notch and the food was lovely

Our second visit to this restaurant was as good as the first, excellent food friendly and efficient staff. A great atmosphere. It was not too busy, given it was Sunday lunch, I had expected it to be crowded. The menu had everything that we wanted and good value for the money.

I drive pass this place everyday and used to go here with my dad when he was alive and it was a pub so was sort of drawn in, and I'm glad I was was food was absolutely delicious and lunch time menu excellent value. Enzo was a great host and I will definitely be going back . Well done Enzo and I wish you all the best

Lovely setting, great staff, and atmosphere. Perhaps it was a busy afternoon, and we were a largish group, but food took quite a while to be served and not all at once. My calzone was also not as hot as I would have liked...

Really nice place for Italian food and in the right seat a view of Epping Forest without seeing the road at the front of the restaurant.

Italien staff, italien atmosphère and great italien food. Exactly what I was after.

The first two times we ate here we had a great experience and decided to return for a third time to celebrate a birthday. My meal was below average for both the starter and the main. Bruschetta had no garlic or olive oil. Tomatoes had no taste. Putanescca was just mediocre although I enjoyed it there before. I could have cooked it better myself. Service however was really below standard. Seated in the alcove area in almost darkness with no light. After several requests the owner bought some candles and a small light. The area was cold and draughty. It seems like they have a problem, with staff. It was near impossible to order drinks as throughout our entire meal, not a single member of the staff came to see if we wanted anything or how the food was. It will be awhile before I return. Shame really as it used to be very good and the owner seemed decent.

Excellent, traditional Italian food. Pizza and pasta amazing! Cocktails great too!

Been here 7 times. Antipasti starter was missing the mozzarella.. the main meal salmon was small portion over cooked. And Panna cotta was not set... so disappointed as previous visits was excellent... I wouldn't rush back which is a shame as we live opposite.... previous visits were a cut above.. hopefully it improves....

Really nice Italian food. Friendly staff. Give it a go.

Great service, clean, but food was not the 5*. It was OK, but pizzas far from the "best pizza I ever had." We might come back to check other items on the menu. Hopefully, they will add something with italian porchini mushrooms.

Wonderful atmosphere, the restaurant is very beautiful. The waiters and waitresses were excellent - attentive but not intrusive, and very, very helpful. The only drawback was that the food took a very long time to arrive at the table (surprising given that the restaurant wasn't that busy), and basics like spaghetti bolognese were of poor quality, although the lasagne and other foods we had were excellent.

Food was delicious and served very hot. The service speed was great but the server himself was not very friendly, did not ask us at any point if we wanted more drinks or checked on how our food was. We also had to find him (he was sitting down at the back of the restaurant) when we wanted to pay. Overall worth is for the food.

Simply amazing. Went in on a busy evening and the manager was able to kindly accommodate us. The staff were very polite and helpful. Very cute interior design , and quality of food was amazing and had a wide variety of the Italian cuisine . Definitely recommend!!

Fantastic restuarant with a lovely relaxing atmosphere.staff are fantastic with service woyld highly recommend

5 star 🌟 hands down truly exceptional customer service and not expensive cannot rate any higher a must visit

Loved it, beautiful food and very friendly, attentive service. Great atmosphere too. Perfect.

Beautiful restaurant, excellent service from attentive, friendly, professional staff, amazing food. Highly recommended

Cold food. Overpriced as small quantities

The service was awful, we waited over a hour & half for our starters, then to be told 2 of the things we picked were now off the menu. So another 30 min wait 😡. Then we ordered pizzas. When they arrived one was burnt on top , which was sent back, & one burnt black underneath . My friend took hers home to feed the foxes.. we didn't bother with deserts as we had been there nearly 4 hours. Will never go there again…😡😡😡

Haven’t been in the building for nearly 40 years! Took my mother and my partners mother for a meal last Monday (11th March 2024) Menu as appealing as any high quality Italian restaurant. The 4 of us chose a range dishes that won’t have made it easy for the chefs. All choices and all courses were delicious. The service was typically friendly but balanced with product knowledge and quality of service. The decor is lovely as well. I had the pleasure of speaking to Enzo who described the challenges over the years including COVID and I’m so pleased that the restaurant appears to be thriving. He and members of his team looked after us beautifully. Keeping us relaxed and comfortable with joviality mixed with great attentiveness. Worth adding that the gluten free pasta was as good as regular pasta and such flexibility, accommodating such dietary requirements. I rarely review businesses and experiences but was compelled to write this in as much detail as I have. I cannot wait to visit my hometown and dine at Primo Piatto once again 😍

was awfull was here to celebrate my 70th with friends, staff were friendly but quility of food was appalling ordered dough balls but came out as 2 squares of dough, other starters was told after 20 minutes haden't got it, chose a 2nd same problem 20 minute wait an that choice was also unavailable, sent 1 pizza back all burnt on top, other very burnt underneath base but we still had to pay , no offer to refund our money..........

Such a lovely place, feels really special when you walk in. It's a spacious restaurant so it's very comfortable, the tables aren't too close together. We went on Mother's Day so the menu was limited, but still plenty of choice. Everyone enjoyed the food. Service was excellent considering it was extremely busy, we loved everything about our evening here.

Great menu and lovely service 👌

Delivered just inside the allocated time slot, unfortunately the food (pizza & garlic focaccia) was stone cold. Pizza was probably nice but let down due to the temp, the focaccia appeared undercooked, and being cold was left to the side. Overall a poor first impression. You live and learn.

Usually going out with 2 out of 2 kids having adhd can be very challenging and people can look down their nose at you. I went here last night and it was challenging, but the waiter and waitress were professional and had a little joke about it where most places tend to be rude not knowing about additional needs. The waiter being older, clearly had a lot of experience, was very helpful and polite. The young red head girl was so well mannered, kind and continuously made sure we and the food was ok and kept us topped up on drinks. For such a young girl you don’t tend to see this so I’d say she’s a real asset!.. the place is absolutely beautiful and good for sensory needs with all the flowers 🤣.. the food was amazing, I can’t rate it enough

Our first visit to primo Piatto, and it won’t be the last…., we asked for a quiet table and that’s what we received…. Just perfect… service was on point and the food didn’t disappoint…. I’m Italian and I know my food…… well done primo Piatto…. We will definitely be coming back to try more of the amazing menu…. Thank you for a lovely evening…. I would definitely recommend this restaurant and we wish all the wonderful staff great success 🇮🇹❤️🇮🇹

We went here for Valentine’s Day. Inside has been decorated very nicely from the pub it once was a long time ago. The service was very welcoming and attentive. The food itself was very good as well and we weren’t waiting for too long. Atmosphere was fine although there were two people behind us who were a little worse for wear and I think the staff may have recognised that and stopped serving alcohol but it’s a difficult scenario really.

It was a lovely restaurant, beautifully decorated. They were very accommodating for a birthday party of 9. The food was delicious but a wee bit expensive.

We arrived on Sunday at 12.30 pm and hadn't booked. We had arrived just before the lunchtime rush. The food and service were both excellent. The welcome was warm and friendly. We will be back soon.

Really bland overpriced food. Was sent pasta with pesto sauce and a piece of mozzarella in the middle, could’ve made that myself at home. Only nice thing was the dessert

The service was impeccable, the food amazing what more could you ask for? We had two wheelchair users in our party that were comfortably accommodated. Thank you all for a lovely evening!

We were a party of 10 for lunch that had pre booked for 13:00 hrs and were aware of the lunch time set priced menu. On being seated we were not showrn the set menu so had to ask for it. 3 of us chose a pasta main dish which included mushrooms and strips of chicken These were served without the chicken, we brought this to the attention of the staff who initially explained they had ordered pasta with just mushrooms then apologised and agreed the chicken had been forgotten. These 3 finally received their meal after 75 mins of waiting. Also downgraded the food by 1 star as it was served just warm.

Very well decorated and presented, unfortunately our experience wasn’t the best, we were given an awful table by the bar area and had dozens of waiting disgruntled customers who were frustrated with the delay to their tables, hovering around our table which was like the roundabout to get in and out the main restaurant. At one point we had 15 people around our table waiting to be seated and others exiting! We had mentioned this and our opinions to the staff who were very polite but didn’t really do anything about the situation. Other than when paying, us re emphasising our bad experience and being offered a shot and a better table next time! Food was average (being Italian I know my palette) Car park too busy with limited spaces, be careful when booking as the change over from the first sitting to the second isn’t great and ask for a table away from the bar and be prepared to wait for your table especially on a Saturday evening. A shame as the place came highly recommended and we were initially excited for a nice evening. Perhaps we were just unlucky.

Authentic cuisine, attentive staff and great atmosphere. Will definitely return and recommend.

very lovely place to have dinner. good atmosphere and service, food is lovely and seems to be authentic italian.

Very disappointing. Service was slow even though we were the only ones in there. The 2 waiters made us wait ages for everything. They gave us the evening menus not the lunchtime menus. My pizza was stone cold and tasteless. The waiter obviously made it sit on the side before he brought it to our table. My friend didn't rate her hamburger and chips much either, she said it was tasteless. The waiters ignored us when they should have served us, we had to tell them to come over to take our orders for main course, desserts and extra drinks. They were lazy. Awful service, awful food and very over priced dishes. We were originally going to book it for Mother's Day, but changed our minds due to the bad lunch experience. We are Definitely Not going back there.

Lovely place. Amazing food and drinks. Good prices, gorgeous decor. Friendly and professional hosting from genuine Italian chefs and owners definitely reccomend.

Microwaved food that came out warm. Supposed to be authentic Italian....cook the pasta fresh then

Fantastic food, excellent service and very reasonable with NO added service charge!

prices may seem a bit higher than usual but it's 100% authentic Italian pizza, not like that domino's crappie you get, pizza tasted amazing at primo, very impressed.

Disappointed, i thought it would be much better.

I went here after being stuck in stand still traffic on the m25 for over an hour. i just needed to use the toilet. went in and explained the situation and they said no i can’t use the toilet, i had to buy something. so i said ill buy a coke and then the man tried to make me buy a pizza. i just wanted a wee. the restaurant looked lovely, shame the staff weren’t.

Had a family gathering here last night. It is such a pretty venue. The staff are welcoming, friendly and attentive, without being overbearing, the food was delicious, and everything was very relaxed. We are looking forward to our next visit.