Prime at Edith Cavell in Norwich

We were visiting as a special treat for our sons birthday. The service from the waiting staff was very good and the food came out nice and quick. This is an expensive restaurant, expect to pay around £50 a head just for the main meal so I was expecting good quality food. However, I was very disappointed with the quality of my piece of steak. I always order rib eye and I fully understand this is a fattier cut of meat compared to say sirloin or fillet but the majority of the meat was inedible due to sinue and thick, white fat, the type that is never going to melt when cooked resulting in chewy inedible meat. I did bring this to the attention of the waitress who then asked the manager to come over. She did apologise but then went on to say that it was just my ‘bad luck’ due to the cow! She went on to explain that all cows have different levels of fat and I had just been unlucky! This is no way to talk to a paying customer and more so, insult my intelligence! I am shocked to have experienced such bad customer service from a very respectable restaurant. On their website it says their philosophy is, I quote : “Prime is built upon our passion for delivering both an excellent service and the highest quality of food.” On this occasion, the service and quality of food did not meet their so called standards and I have been left feeling very let down and angry. When I received the bill, I had still been charged full price for my steak which I was surprised to see as I hadn’t been able to eat it. I paid the bill including the steak because it was a family meal which didn’t want to spoil it and thought I would express my disappointment formerly. I did email them but they never even had the decency to acknowledge my email hence why I am writing this review.

We popped in after visiting the cathedral. The wine and food were superb and the gentleman behind the bar was really helpful and friendly. I would definitely return.

Just called in for pre show pint,great hosts and good ales, very friendly clean place, in a good central location , plenty of seating offering views into the local square

Chateaubriand on the hot Volcanic stones, amazing once again. Thoroughly recommend. Cannot fault and staff great too.

Excellent food and service. Not cheap, but worth the money if you want to treat yourself occasionally. I like how you finish cooking the steak yourself at the table. So you can get it exactly how you like it.

Our food was divine and our server explained how to best use the hot stone to cook our steaks. Desserts were delicious and lovely personalised message for our anniversary. Our server was attentive, knowledgeable and just really lovely! Can’t wait to go back.

May i say that we were there last night had an amazing time food was fabulous, tasty and really enjoyed.  Your staff are just so friendly and welcoming from the moment you walk into the door to the time you leave.  They could not do more for you if they tried.  We just lightly mentioned that two of our party had got engaged and the next thing we knew out came a beautiful brownie with congratulations written across the plate and it hadnt been ordered either.  What an amazing gesture of kindness it made our couples night and made the experience magical we will definitely be coming again.

By far the best restaurant in Norwich. Our server Patryce is awesome. I love going just to talk to her. She is incredibly friendly. That is just the beginning. The steaks are fantastic, and if you are from North America you will appreciate the quality of the meat. The duck is probably my favourite dish but the rib eye or sharing a Tomahawk is always a great option. The desserts are home made and to die for. If you are staying only a night or two in Norwich and don’t come here you are crazy!

First off, nice place. The restaurant is above the bar so you get a great view if you get a window seat. As others have said, mains a lot better than starters though. I had a mackerel starter which was pretty bland. Shame as the mackerel was charred nicely but just needed seasoning and the accompanying salad could have done with the same. But hey. The steaks are the main attraction! I didn't really know how it all worked but the waitress was there to explain so no worries. I actually managed to cook my ribeye to perfection, possibly down to more luck than judgement! It turns the meal in to more of an experience and I really enjoyed the whole concept. The chips were excellent to but the small side salad was more of a token effort. Some nice field mushrooms and a better salad would have made a big difference. We did have a side of mac and cheese between us, and that was delicious - tasted like there was some blue cheese in there and it really elevated it. Wife had the Prime Burger which she said was excellent as well. Didn't manage a dessert as the steak, chips and mac totally filled me. Next time! Good selection of wines to boot. Overall, great fun and good food. Would definitely return.

With 17 of us dining out and getting drinks before the meal, Patryece, Barry, Joel and Sofia absolutely smashed service. We wanted for nothing and they read every want and need before we could even ask for it. We will be back every week and we hope the service lives up to what the standard has been tonight! Massive shoutout to Patryece and Barry! Super happy and impressed!

I booked ahead as we are a group of 13 people, and it was for Sunday evening. No payment was made but a no-show of £10/head was made clear. We got here anyway so no problem. We were given a room upstairs to ourselves, great. Our hostess (sorry, lost the note with your name, was it Polly?) was simply brilliant. nothing was too much, all done with a big smile, superb humour and genuine friendliness. She did everything all by herself and deserves a mention. The food was superb. Everybody enjoyed the good quality food, great quantities and decent prices. For me, the hot chicken wings followed by the seared duck breast was the best meal I'd had in a restaurant for some considerable time. The steaks and sea bass were also favorites around the group. I cannot recommend this restaurant enough. Everything was excellent quality, great service and we all had a brilliant evening. Best restaurant in Norwich? I don't know, but few will be better

We Came here to celebrate a friends birthday, we booked a few months in advance as its hard to get in here. Service was good throughout, they kept on top of our drinks, starterd were all big in size. The steaks were all cooked perfectly amoung us all to how we liked them. Never let down when you come home. Deserts were also very good.

A warm welcome. Great atmosphere, Lovely food and great friendly service. This made our birthday celebrations complete

I visited Prime at Edith Cavell for lunch with my very elderly aunt. Nothing was too much trouble - service with a warm welcome and smile. We had fillet steak which was cooked to perfection. I asked if they could do a soya latte. They did not have any soya but sent someone to a nearby shop, no luck, but the chef then went to one of his friends and acquired some. Where else would you get that sort of service. Can’t thank them enough.

Steaks at Prime are cooked on a lava hot stone at the table. We've only ever seen this used outside the UK, so it was great to find a restaurant of this type. Perfect steak, plus friendly/helpful staff made it a great evening all round. If we lived locally this would be one of our regular places to eat. (Your could not have asked for a more helpful team than this restaurant. Friendly to perfection with any help necessary given on how to “cook” your steak at the table. We also had problems getting a taxi back to the hotel, and again they could not have done any more to help).

We had a booking for a meal for a birthday celebration but unfortunately unable to attend and had to cancel on the day of the booking. We called to cancel the table and told that was fine only to be charged £30 as a "no...

So happy we stumbled accosts this place. Wonderful atmosphere, superb food and terrific service. Steak was awesome and the desserts were to die for.

We dined here last night to celebrate our 10th Wedding Anniversary. We were upstairs in the restaurant, the staff were super friendly and polite, jolly and added to our evening. The food was amazing, one fillet and one sirloin. The fillet was more difficult to...

My wife and I visited on the evening of my birthday. We had a couple of drinks, got chatting to some fellow guests and were persuaded to eat at the restaurant, but downstairs in the less crowded bar area, which we preferred anyway. Pertryce, the...

This is probably the best steak I have had, not had any other restaurant with this level of steak and I go here a couple times a week as it’s that good, also I have never had a bad cut of steak. The sides I...

The whole experience was excellent from start to finish, the service was exceptional, food was delicious, enjoyed the steak cooking on the hot stone to get it just perfect for how you like it. Nothing to fault, highly recommend.

We came here tonight for my partners birthday. Lovely welcoming by the bar staff when we arrived, had a drink downstairs first and then we were taken to our table. Everything was amazing from the service and food. I requested a birthday msg on the...

We were on a short uk getaway, and we decided to try prime on our last evening… The restaurant is above a pub, we were taken straight to our table. Service in the restaurant and bar were both fantastic, both pub and restaurant are small,...

We started our evening downstairs at the bar to have a drink where the staff were efficient and friendly. Then we went upstairs to the main restaurant - wow what a fabulous meal and experience! We had scallops and chicken wings as starters, both served...

This is a pub we went to regularly on a night or day out in Norwich before covid but 2 weeks ago we had a really strange experience. We went into the pub and stood in the doorway logging the app and sanitising. There were...

Great place to eat especially if you're steak lover great service and Amy was specially nice she need to pay rise would highly recommend

We looked forward to our meal at Prime and were certainly not disappointed. My husband had the fillet steak which he kept telling me was the best he had ever tasted. It came with chips and a chosen butter which is needed to keep the...

By far the best meal we've had during any of the lockdowns. Cook your own steak - the steak was still as tasty and tender as it ever is. The chips you finish in the oven, were excellent. The sides either finish in the oven...

Had a great meal for my dads birthday last night. The staff are always very friendly and attentive. Always a nice atmosphere due to being quite a small restaurant. Food was 10/10 as always, great quality steak. The staff noted there was a birthday and...

From the moment we stepped through the door we were made to feel welcome. The service was very attentive and the steaks were delicious. Can’t wait to return.

Great night out out. Good food and excellent service. A jewel in Norwich’s crown we will come again. With the service we got it could not have been better

Fantastic evening best steakhouse around food was just amazing staff friendly, happy and helpful great place to eat would go back

We had a nice afternoon in the Edith today, playing by the rules. Ben and Patrice are great. Sit you down when you get there fill in track and trace then have a few drinks and a good laugh. Difficult times but this is how...

Despite having lived in the City for over 20 years, this was my first visit to Prime, taken there by an American! These guys know their steaks and, whilst cooking your own steak on a hot rock is a bit of a gimmick, this is...

We recently ate during the eat out to help out scheme, it was difficult to obtain a booking so would definitely recommend booking ahead. Firstly the service from patreyce was outstanding, she was the only member of staff on and she was super fast, really...

We decided to visit Prime at The Edith Cavell and it did not disappoint. We ordered drinks which arrived at the table within minutes. For those of you that haven’t been before you choose your steak, butter you would like with it and any sides...

We visited for my husbands birthday, from start to finish the service was brilliant, our waitress was so friendly, gave brilliant suggestions and was just lovely. The food was absolutely gorgeous, all four of us enjoyed every single mouthful! The food came out well presented...

Bringing the whole Gastro Pub to a new level. The young lady who welcomed us was friendly, helpful and just did not stop working,serving drinks,clearing tables, taking food orders. The food was fantastic from the seafood sharing dish to the Tuna and also the Pork...

I honestly, hand on heart, could not say I've had a better steak anywhere. I probably never will. It was absolutely delicious, and the cooking on the hot stone yourself makes it a fantastic experience. The side were great too, but we forgot they were...

Didn’t book in advance and were very lucky that the lovely lady in the bar sorted us out a table in the restaurant and explained how long we would be able to stay there and offering us a table in the bar afterwards if necessary....

Superb! Such a welcoming restaurant with a lovely hostess with a great attitude. I had the Ribeye Steak which I cooked on my own hot plate! My wife loved her Sea Trout. Highly Recommended.

Just popped in for a drink. Must say the bar manager was wonderful. So sad to see businesses like this so quiet. We love this little pub in tombland.

I'm very sorry Patrycec but this Bellypork was absolutely inediable. I have dined her countless time whenever I visit from Kent and look forward to the fabulous surrounding, ambience and delightful food. But when we visited Saturday 22nd I was embarrassed that the chef would...

Tried to book a large party 10 adults & 2 children for a special occasion. I tried online first to book, but they wanted you to phone them, no problem i thought.. i rang..and rang. Evenings, early evening, opening time.. no answer. Then i tried...

Before I get into it, unequivocally the best steak I’ve had in the last 6 years of living in the UK. I’ve had a weird time with steak restaurants in the UK. In general I find the quality lacking, especially at the price points they...

Asked for a window table when booking - which was accepted but seated I middle of restaurant. The steak was ok - I had expected better- it was lacking flavour. Chips etc were fine. The toilets were dirty with paper strewn over the floor -...

Fantastic business meal at Prime. All served by one young lady who couldn’t have done a better job. Food was great. Served on a hot stone be quick if you like your steak medium rare, don’t leave it on.

Had a lovely steak meal served on lava rocks. nice small restaurant upstairs with a great bar downstairs. Its not the cheapest place for food or drink but the service and atmosphere were great.

Probably one of the best bars/restaurants in Norwich, service, food and drinks A1 Always a pleasure to visit

Small but friendly, had ribeye steak lovely flavour and you cook to how you like it. Chip a bit thick. Had lovely garlic mushrooms and garlic bread, corn. All was tasty. Good service. Toilets small and hand dryer in fun place in ladies. Bits expensive...

We’ve been going to Prime for years and it’s always been a special treat. Unfortunately we won’t be rushing back. The food is fantastic as always but the place has lost its charm. It used to be a romantic quiet place to go for a...

We enjoyed the food particularly the steaks and chicken wings & seafood sharing staters but we were disappointed with the smoky atmosphere which made our eyes and throats sore.

Having been our last night in Norwich before heading home, my son insisted we go to Prime. Never judge a book by its cover, as from the outside of the pub you would not expect the experience to follow. Just a normal pub, looked nothing...

We had a couple of real Ales and a couple of glasses of wine. The beer was very good but was priced at over £4. The wine was very nice but priced at £8.40. We wanted a meal but the place is very popular and...

Service from all members of staff is faultless, they're all friendly and chatty and make the whole experience enjoyable. The food is perfect - me and my partner had camembert for starter, and fillet steaks for mains. Both delicious. Will continue to come here time...

This was an absolutely fabulous experience, wonderful place in the city, modern restaurant with super views. We had rib eye steaks and shared a dessert. Oh wow. This is dining at its very best, exquisite food and friendly service.

My friend wanted to go as she likes a good steak and she said they have fish which they did but if I had wanted what was on offer I would have gone to Brummels. It was very nice but would not go back.

My husband and I visited this resturant after recommendations from others and it did not disappoint. We had made a reservation which luckily we had having over heard a couple arriving who'd managed to ring up half hour earlier and get the last table that...

Fantastic sizzling steak at this place with a unique twist s the "plate" is a wooden board with a slab of rock that's heated so your steak comes to you still cooking, so you can get it exactly how you like it. Sadly there's no...

well what a place,some of the best food in norwich,very very good staff and amazing food , you must try it

The Edith Cavell is a typical English pub, named and located in front of the statue of Edith Cavell a world war I heroine. This is an unmissable place to visit. The restaurant (Prime) located above the pub is a cosy place where the food...

We arrived early and had a drink in the downstairs pub. Lovely decor/ vibes and after a few drinks went upstairs. We ordered a smaller sirloin and the rib eye. The sirloin was beautiful, thick even for the smaller cut but the rib eye was...

nice decor, good meat and a great hamburger. Staff is helpful, if a tad slow. the meat served on hot vulcanic rock was of good quality.