Prima Restaurant in Newcastle upon Tyne

Love this place. First class service, prices reasonable compared to other highly overrated restaurants on the quayside. The ambience is something else.

We had a birthday lunch at Prima during our trip to Newcastle. It was one of the best food experiences lately. The two spiced margaritas actually had a kick to them which was great. The lasagna and pizza were fantastic. But most of all was the atmosphere of the place and just the best service. Khaoula made sure to give the best recommendations and was so nice! We’ll definitely be back when visiting Newcastle again

Great atmosphere. Friendly staff & the food was amazing. Great options on both food & drink.

The Sunday lunch was fab but the restaurant was freezing cold and despite asking for the heating to be turned on we left freezing- what a shame

This place is great for a night out or a special occasion. The staff are so friendly and welcoming and the food is absolutely delicious and large portions.

Super tasty and very nice service

Friendly, welcoming, great food and service. A place where you'll feel equally comfortable whether dining solo (which I was), as a couple, or a group. Truly special.

I used to come here once a month around 5 or 6 years ago but we’ve eased off with the drastic increase in prices. The prices here are astronomical compared to elsewhere in Newcastle and it seems Prima now think they’re in central London for pricing. This was my first visit in years and it will be my last. Service was shocking. Really slow and the servers repeatedly walked away from the table without taking orders from everyone sat on it (there were 10 of us). The meals were okay but at almost £20 a pizza it was nothing special at all. The drinks orders were so, so slow and we almost got up and left before our final round of drinks arrived, 15 minutes after they were ordered. One of our orders was stone cold in the middle (a calzone) and we were told not to order another one as it ‘takes too long’ to cook. Two of the pizzas were burnt and the seafood ravioli was a tiny portion for its £19 price point. Not the excellent restaurant I remember it being and the food is almost twice the price of what it was back then. Would not recommend at all anymore.

Very good food and service. It was a bit of a quiet midweek night, so the atmosphere was not great.

This place was a great wee find whilst staying in the city for a couple of nights - we dined on both evenings it was so good. The ambiance is great with lovely music and a fantastic buzz about the place. Cocktails on 2:1 offer which is great when you stay in Scotland as we can’t have offers like this 🥲 . The trio of bruschetta and pate starter were both very tasty, carbonara & seafood pasta also very tasty and lots of seafood including king prawns. On the 2nd evening we opted for 3 starters at £19 which was great value - meatball bruschetta, chicken wings, pork belly, followed by lasagna. All again great value and very tasty, only criticism I would have is that the starters are a bit on the large portion size not leaving room to enjoy main meal but this is just my opinion. Staff are really friendly and offer a genuine service where they interact with the guests and on both evenings we were served by attentive and friendly staff. Would definitely return next time in Newcastle. Well Done to all 😀

Great food, heftys portions and nice cocktails. Staff are very attentive and friendly. We had the carbonara, and mushroom risotto as well as creme brulee and tiramasu for desert. It was all lovely, we will be going again next time we're both in Newcastle

Good food and a pretty spectacular settling under the arches.

Food here was delicious. One of the best seafood pastas I've had. And Nando, my server, give that guy a raise. Top service and food to match. Lovely place to enjoy a nice dinner.

Just visiting New Castle and came across this lovely restaurant. The food and staff were amazing. Just perfect.

Very kind attentive staff Nice atmosphere Great pizza/pasta and cocktail offers

Popped in for a quick lunch, which was healthy, tasty, and just the right portions. Pity that it was our last day in Newcastle as we would have certainly gone back for dinner. Great service with attention to detail to make sure our visit was perfect.

Good Italian restaurant in The historical centre of Newcastle. Enjoyed the food. Service was nice. Place was a little noisy, but what can you expect on a Friday night!

We came for some quick lunch unfortunately we won't be retuning again food was terrible for starter we got bruchetta and bread/olives, bread was days old very hard and dry, then risotto with fillet steak greasy and no flavour and stroganoff tagliatelle with fillet steak just tasted like mustard nothing else! The drinks were the best part.

Went for bottomless brunch for my friend's Birthday . We were asked to upgrade to the cocktails instead of prosecco as the waitress said there's only one bottle of prosecco left! We didn't want to so she said "I'll speak to the manager" they must have found some! As we had a few glasses. Not good value for the money. Starter was awful. Dry garlic bread and a starter piled up so high it looked like left overs. I couldn't work out what it was.! Pizza was OK and fresh so it saved the day. Personally I wouldn't go back. The bill of £176 for 4 was definitely not good value!

Been here a couple of times but today we’ve got served our dinner by a blonde server whos very rude to us and to other table as well. The food was nice though

Lovely 3 course meal. Went for a colleagues retirement do. Apparently I hit a hat trick with starter, main and dessert. My colleagues weren't pleased with their choice of dessert (cheesecake) which was mealy, when brought to the notice of the waiters we were offered a complimentary bottle of wine to make up. 2 for one on the cocktails made it a fun evening

Came here for a quick business lunch and had the seabass and potatoes which was incredible! And super speedy service too!

We were visiting Newcastle and decided to eat here, the menu and food looked good at a reasonable price, however the waitress was terrible rude and unfriendly I couldn’t get her name but she was blonde with long hair and fake patchy tan with a terrible attitude, if you hate your job don’t do it. We will never come back to this place or recommend it thanks to her.

Lovely food and drinks Pasta is nice and full of flavour, steak cooked just the way we like it and pizza a really good size! Great value and potion sizes

20/07/2024 Family meal for an 80th birthday. 2 meals clearly forgotten about and arrived a long time after the others and only after a reminder. My meal, king prawns in tomato and chilli was good, chicken caeser salad was poor. Tasteless frozen chicken, packet croutons and limp salad. To be fair, a typical chain restaurant meal but I won't be going back. The bar person in the upstairs area was the only redeeming feature.

Food was really nice, can’t go wrong with it, bit pricey but it’s worth the quality of the food. A server was a bit arrogant, but other than that a really nice restaurant and would love to return

Stunning food and I mean STUNNING! Group of 11 of us all got different meals and no one was disappointed. Very authentic and high quality. Service was fantastic too. Highly recommend

Amazing staff absolutely amazing food a bit pricey but definitely well worth it food was the best I've ever had and the same thing was said by all 6 of us eating out Sunday staff were amazing as we had a little incident with 1 of our party but staff were great cudnt do enough will give this place 20 out of ten the best Italian restaurant I e ever been to great stuff can't wait to go back Nd they do take ours to so that's definitely for me give it a go folks you will definitely not be disappointed with the food and drink here

Fab choices of food, risotto was lovely...pizzas were very good. Enjoyed a very relaxed atmosphere on a Friday night. Service was a little slow at times. 2 for 1 on cocktails was nice. Definitely would visit again.

Prima is our go to Italian restaurant and it is always spot on. We dined here yesterday for my boyfriend’s birthday and the food was so good. We had a cheesy garlic bread which was excellent (cheese pulls were insane) and skinny fries. For mains we had the linguini paolo and the Mexicana risotto, which were both amazing. My go to is the linguini paolo and I can’t actually count how many times I’ve had it, it’s so good! We also had some strawberry daiquiris which were really nice and well presented. I’d definitely recommend dining here ⭐️

Quiet night but food was nice. For what it is a bit pricey as I think 5.50 for a bowl of chips too expensive.

I’ve visited Prima on a few occasions. Our latest visit was for mother in laws birthday. First time in England she’s from Finland. We reserved a table under the arch of the bridge because it’s such a great setting. The food is always top quality and cooked to perfection. The staff always go above and beyond in their service and also in their interaction with customers , this give you a very personal service. If you’ve never been to Prima make sure you put it on your list to visit , I can guarantee you will not be disappointed . Can’t wait for our next visit to this gem of a restaurant .

Ordered on just eat for my first time after being recommended and a huge let down. Not sure if it was just a one off but got a Kiev pizza. Dough had zero flavour, pizza sauce bland (tasted like tomato puree, no garlic, oregano or basil flavours at all) the chicken was in big chunks but was so dry. It actually tasted like it had come out a packet. Then it has these splotches of garlic which actually tasted a little sour. I’d hoped for a nice garlic confit.

Pizza had next to no topping on

Great place with Italian food 🍕🍝 lovely cocktails 🍸🍹 Great beer 🍺🍻 friendly staff ☺️ food simply delicious 😋

As some other reviews have highlighted, the food here has the taste and texture of microwave food. With the choice of Italian restaurants locally you'd be foolish to spend your money here.

I booked a table for my mam's 60th birthday there was 9 of us all together. Food was delicious, staff very helpful, where they had us seated was lovely at the back. I'm so very greatful we had a fabulous night. Would recommend.

Sunday lunch was beautiful and great service even as busy as they were

By far the best meal we have had in the UK. Highly recommend Prima if your in the area!

First time visiting, the staff were so lovely and the service was really quick. The food was impeccable, the restaurant and toilets were both sparkling. Lovely atmosphere and the portions were more than generous! Would visit Newcastle again just to visit this restaurant, will visit again in a heartbeat! The belly pork and black pudding starter was the best thing I’ve ever eaten in my life!

Me and my wife visited with my daughter and her boyfriend , the place is great , we had a table underneath the arches which is very impressive , I love Italian food and this was one of the very best I've eaten at. The service was also excellent not too slow or too fast and very nice people. I thought the food was well priced for the quality , the wine was just a little more expensive than I thought it should have been. Would definable go again , can highly recommend the seafood linguine.

Our dinner was a few months ago and I have very fond memories of it. The servers were adorable and efficient. The dishes were generous and very successful. This is a good place in Newcastle to eat Italian cuisine. I recommend!

The location is large, there are many seats, the food is good, and the service is friendly, but the price is a bit expensive.

Great atmosphere. Busy but not too noisy. Had garlic bread which was really good, and marinara pizza. Also very good. Partner had seafood linguine which was packed with prawns. Friendly staff. Good service. On the pricey side for an Italian but worth it for the good quality food.

Always great food, good atmosphere and good service.

Food amazing. Getting showed to our table when manager stopped us and told us no you can't sit in there. Then let next 3 tables go through. They hadn't booked either. For him to dance and slyly laugh at us . Rest of staff were wonderful though

I have visited this restaurant many times in the past and been very happy, but feel the prices have shot up since our last visit. No complaints about the food or service however I don’t feel the prices are justified. There are cheaper Italian restaurants in Newcastle, where the food is as good, if not better.

Enjoyed the night. Very expensive. Ladies toilets no loo roll at all in the place until we informed staff.

food is always beautiful here & cocktails were lovely too! One of my favourite italians in newcastle.

Simple and fast Italian crowd pleasers. Service is always friendly and attentive. Great place to take kids.

It was not my first visit here, and I came back as I have always really enjoyed the meal. Wide menu catering for most tastes. Very good food and a decent selection of drinks. Prices are reasonable too, and I think they offer great value for money.

Positive - the restaurant is clean, service efficient, and staff courteous Negative - not the homely, family run, Italian restaurant of old, when Luigi and son Paul owed this establishment. Prices excessive and quality average. For example, a sea-food pizza with tinned tuna prevalent = £19.70 In summary, nice venue and staff, but very business focused, with happy hour quality food, but at Cordon Bleu prices, Nearby, Uno’s Trattoria is a much more preferable establishment, in our humble opinion

Loved the food, service, decor & ambience. Especially loved sitting in the room under the railway arches! Risotto, pizza & steak were all great. Would definitely recommend a trip to this place. Lost a star as it is quite pricey but the quality is excellent. Thanks for a lovely dinner :-)

Loved the food, service, decor & ambience. Especially loved sitting in the room under the railway arches! Risotto, pizza & steak were all great. Would definitely recommend a trip to this place. Lost a star as it is quite pricey but the quality is excellent. Thanks for a lovely dinner :-)

Food was ok but the female waitress spoilt the night by being patronising and rude. Don’t think I’ll be back in the future

Have been going to prima for years. Service and food are good and restaurant is clean. It can be packed during peak hours. The menu have been predominantly the same over a good few years now, apart from the price, which has increase on a yearly basis. It used to be affordable and a steal during happy hour. With the introduction of mandatory service charge and price hike, I wouldn't be going on much often.

Disappointing really. Two of us, starters came wrong, first drinks were served after food arrived, although I could see my beer getting flat on the bar's counter. Pizzas were very flat, stodgy and heavy in stomach, because dough must have beem mixed only an hour before and not given time to raise at all. Meaning that yeast would ferment in stomach rather than in the dough prior baking. At one point that service was slow and unattentive, guy who seemed to be in charge, sat down in one of the dinning tables looking smth online. On top of this experience, they charged 10% service and it took a while to pay and had to ask for change back!!! Not returning there anytime soon.

Overall we had a good experience at Prima. The service was very good, staff were friendly enough and did not require a deposit for a large booking. The food is really good here, but from previous visits the price has certainly gone up quite a lot and found it quite expensive for an Italian

Horrible went for a birthday mealno salmon at all in the salmon pasta. Very poor service. Desert horrible so disappointed!!! Was it because it was 2 4 1 would have rather paid full price for decent quality food 😒😒😒😒😒

Fab place to eat, great service and atmosphere

Service charge greedy here. 7.50 for sweet potato fries Very over priced and pizzas are very poor for an Italian restaurant. Pasta was decent but not worth it. Better Italian options in Newcastle

Risotto was best ive ever tasted

Nice enough place. The staff, server, was great. Food was OK. Admittedly we had the Christmas menu rather than their normal one. I'm sure the Italian food is better.

Came for a Xmas work party and the staff were great, food was great and everyone had such a lovely night. Very catering to allergies and requirements.

Visited for works Christmas night out, 18 quid for a pizza ? Not value for money at all as I've had better from Iceland for less than a fiver

Booked a table for 20 for our annual Christmas outing. 2 courses for 30.00 was the deal and from the menu it seemed fair because of the season. I opted for the fois gras and turkey Christmas dinner. Starter was ok but the figs had no taste, pate was just a slither and the toasted bread was stale. Turkey dinner was just inedible, only thing cooked in an oven was the Yorkshire pudding. Everything else was either boiled or microwaved. Turkey must have been cut from an anorexic bird, sprouts, cauliflower, carrots and broccoli felt like they had just been run under a hot tap, cut into a carrot and it flew across the room. Stuffing and pigs in blankets deep fried??? And the piece de resistance…no potatoes!!!! Not even cranberry sauce. No effort made on the occasion either. Colleagues had the Christmas log for desert, not sure what is was supposed to be but it was brown and frozen and yes, they couldn’t eat it as it was just rank. For a total bill of £600 it was a disgrace, as a group we will not be returning

Great service, with very nice food. Excellent portion size. A proper taste of Italy. Update: Been there a second time. All good!

Very good service and good food.

Cancelled. Then reordered and delivered.

A classic! I haven't been in ages but it's as good as it's always been. Pizzas a bog and really fresh. Great service. Lovely staff. Fab tunes in the background. Iconic venue in Newcastle.

Food was fantastic, even the cheesecake was nice.

We visited the restaurant as a group of friends to celebrate a birthday. The waitress was so disengaged, rude and irritated the whole time which really impacted on our experience. We had a problem with one of the dishes and she was completely unhelpful and had no desire to apologise or rectify the situation. To make it worse - we were charged for a dish that we couldn't eat with no acknowledgement or explanation. the chef was also leaning over the pass and acting unprofessionally, pointing at tables with an aggressive attitude. We have been to Prima a lot- however, after this experience, we will not return and I will be sharing my experience so that others don't experience the same.

Wines a bit expensive but foods prices are good and nice food

Food and cocktails were fantastic, and there was great service. I will definitely be going back

It’s not often I’m lost for words but honestly I am, after eating from Prima I find myself at a loss. We ordered through Deliveroo and I’ll be honest I wasn’t impressed at the lasagne alone being nearly £18 but let me tell you after tasting it I’d happily over £20 for it! When I first tasted the lasagne I thought I was going to pass out by how good it was (literally nearly fell over) it’s hands down the best lasagne I’ve ever had in my life. Every time me and my family try a new Italian we do the traditional “carbonara test” and rate it on how good it tastes, it’s a weird tradition I know. We’ve done this for many years now and after tasting this carbonara I can honestly say it’s the best one any of us have ever had! And that’s from over 20 years of doing our little taste test. If you want to experience the best Italian food you’ll ever taste then I can’t recommend Prima enough it’s hands down the best Italians around! Only place we’ll ever go to now I don’t care how pricey it is because the flavour and quality supersedes any price tag trust me

My fiancè and I went to Prima restaurant for a meal last minute. We were greeted by Khoala and she was so friendly and was so quick to get us a table. Nando was a lovely guy and treated us excellently. His customer service was fantastic and tended to us at every opportunity. We are also grateful to the chef Dani for a delicious meal. These people are a credit to the restaurant and are a definite reason for us to return. I can only thank them for their hospitality!

Cool venue in/under the bridge, nice pasta, nice staff!

Very nice , food hot ,plentiful, very nice staff , nice surroundings, ambience

Ordered a blackcurrant and lemonade on arrival, as I was driving, and it arrived promptly. On recommendation, I ordered Rigatoni Genovese. Which is Cajun chicken, sun dried tomato pesto, cream. It was served with minimal wait and was a good-sized serving. The chicken pieces were tender, moist, and plenty of them too. I hadn't been here for several years and I was very pleased with my visit. Hopefully a return visit won't be too far off.

100% recommend bottomless brunch at Prima, food was well presented and very tasty! The drinks kept flowing despite it being extremely busy on a Saturday evening. Lavinia & Cornel were amazing, always making sure we had a drink and that everything was ok, 5* service from them both!

Went for a meal before a show. The food and service were great!!

Horrendously slow service. Almost left before desert but decided to wait it out. Shouldn't have bothered. Worst cheesecake ever! Steak main was good.. once they caught and killed the cow. Assume that's what they were doing?

Está frío!!!! El pan pizza está fría y la comida también!

We booked as a party of six on what was the hottest day of the year. When we arrived the place was heaving, good sign! We were seated and our drink orders taken quickly. Nice to see that they have Italian lagers on draft which was a nice touch. The waiters were great, slight mix up when another tables food was delivered to us but sorted quickly. Our waiter Nando was great, always there to check on drinks and if our food was alright. Meals were delicious and very filling. Staple of Newcastle. Why go anywhere else

This has been a favourite of mine for many years. However, the prices have soared which I accept due to recent issues but the quality is very poor. It was always value for money but there are far more better places out there now. The menu is rubbish, overpriced and quite frankly the food is not upto much. Such a shame, our days are over Prima.

Went for lunch, got half pizza, half pasta which was amazing and came very quickly. Staff were friendly and welcoming

Busy, but great service. The spinachi pizza was excellent.

We waited over an hour for the food and when it arrived there was a long hair in my main. I honestly felt sick. The waitress messed my child’s menu up and only orders a starter and the chips were loaded with salt when we said they were for a child. We were looking forward to going our for a family meal and ended up leaving.

I’ve been here a second time. The first time was quite good the second time was very bad. i do not recommend. The venue is cool. We were in the back with the high ceilings and it felt like eating in a cave. The cocktails were 2 for 1. I had the raspberry lemonade and it packed a deceptive punch. Really nice. The pasta and risotto are good. The pizza is poor. They only topped half of the pizza. You might as well get margarita because half your pizza will be that anyway and you might as well save the £7 difference. Service was very slow. What a shame.

Potato skin from the starters was amazing. Beef risotto was awful, salty, too spicy and the beef was hard to chew. The chicken mozzarella salad was a 5/10. The seafood spaghetti was perfect.

Ate here on Thursday last week. Food was unbelievable and the staff were sound! Would recommend to anyone who goes into quayside newcastle

لايفوتكم بيتزا الخضار تجننننن واللجرسون خدمتهم ارررروع الي موجود بنيو كاسل ينصاااهم🤩🤩 واجوائه تجننننننننننن😍😍😍😍😍😍

We recently dined at Prima restaurant in Newcastle, and my experience left me with mixed feelings. The highlight of the evening was the food, which was quite tasty. However, several factors significantly detracted from our overall experience. Upon arriving, the atmosphere was tainted by a staff member who was visibly engrossed in her own meal, which made me feel like I was an inconvenience rather than a paying customer. Customer service was sorely lacking throughout our visit. We were handed crumpled and stained menus and our drinks were then taken by a staff member who seemed disinterested in providing any form of customer service. We had to wait a considerable amount of time for the staff member who was finishing her dinner to come over and take our order. This further exacerbated our frustration with the overall service, especially considering the prices we were paying. Also, all the staff wore their own clothes making it difficult to distinguish them. Overall, while I did enjoy the food, the prices do not match the standard that you’d expect. Our experience and the level of service we received was enough to know that we won’t be coming back.

The restaurant are persistently using a noisy polluting generator (unsafely wedged in the alleyway where Pizza Express used to be), and their bins are always on the street often overflowing with broken glass surrounding as a result. I visit the Quayside regularly and it's been like this for weeks now. A disgusting disgrace to the area and total disregard for the community. Used to eat at Prima regularly but not anymore, their prices are now through the roof too with tips seemingly not being fairly distributed amongst staff. A real shame. I hope they clean up their act, literally! REPLY TO PRIMA'S POOR RESPONSE: I am not a former employee, I have ate regularly at Prima over the years and visit the Quayside regularly for work, walks and jogs. I've included a few photos of their recent disgusting state of their bins showing total disregard for the area the past few weeks.

Service was decent but food is sooooooo over-priced!

İnanılmaz güzel pizza newcastle şehrinin en iyisi. Ama yaptıkları her yiyecek inanılmaz lezzetli ve kaliteli

A bit pricey but the food is amazing

The front of the restaurant was much nicer than the back. Food was good and we didn’t think the prices were too bad. The risotto Mexicano was very tasty. We were never asked whether our food was OK or whether we wanted dessert. We had to hunt a waiter down for the bill. Despite this, service was friendly. Not sure that it was special enough to make a return visit.

An absolutely fantastic dining experience! A warm welcome from the staff served with mouthwatering, well presented food. A particular mention to the mussels in white wine sauce and chicken liver pate - so tasty that an additional portion of the pate was ordered for work! The chicken and prawn in lobster bisque was cooked to perfection and just melted in the mouth! A big thank you to all the staff involved out front and behind the scenes. Would definitely recommend if you get the chance to visit Prima, we can't wait to go back.

I was having an overnight stay no more than 100 yds from this restaurant with a visiting cousin. We were staying at the E Hotel and it was their receptionist who made the recommendation, which we were pleased she did. The food, the service, the staff and last but not least the cocktails were spot on/ I had the Risotto Mexicana which was full of flavour and very filling. I only wish we hadn’t had the cheese garlic bread starter though because that filled us both up so much that neither of us could complete our full courses. I’ll be recommending this myself as a place to eat for anyone staying in the town. Thank you for an excellent evening.