Pret A Manger in Lambeth

Not acceptable at all! The food. The delivery was fine

The order did not arrive, I have had to open a case, I’ve paid money and received nothing, the code was not given so don’t understand how can be delivered. Having to wait on an email for a refund and no food. It is abysmal.

Some of the nicest staff in any Pret I've been to, always ask how your day has been and Amadou always remembers my order.

The best Pret A Manger in London and the best person in the world - Alban always is smiling and gives you positive energy for the rest of the day. The best customer service ever!!!

Absolutely disrespectful staff!! There was some spilled water in the bathroom and the boy named ABDI screamed at me across the store and was talking to me as if he is my father, although i had apologised for my mistake. When i asked him not to speak to me in a disrespectful manner, his response was “who do you think you are”. I hope this review will be seen by the management of the establishment and that they will make sure to retrain their staff, as this behaviour is unacceptable. I was not an angry costumer, until i was disrespected. You will always have people spill some water in the bathroom, would you rather just wipe it off or have a scene in the middle of the store before all the customers? PS: i can see that there are a lot of complaints about the staff and customer service. I am not surprised!

Really cool vibe here from everyone! Staying with a friend, so not in the area or would be here daily! Cool vibe and as always with pretty good food. Also, good to see security actually doing their job and not just on their phone too. Tad odd to have security but it gives one peace of mind. Thanks, all team for good vibes. And loo is always clean and for paying customers only! Great work!

Really friendly staff at this pret, always ask how your day is going

poorly packaged food, drink spoiled all over

Poor service, bad atmosphere, broken toilet.

Absolutely grim pret a manger with grim dead eyed looking staff. All following the grim looking dead eyed manager no doubt. Avoid this one at all costs.

This was my local pret for 3 years and I went nearly every day - the service and staff were great, so friendly and efficient. They take care to remember peoples orders and always deliver with a smile! We have moved somewhere that doesn’t have a pret and am missing my daily coffee!

I always find the morning manager and crew on top of things and professional

Had to go to the gosipital to get a epi injection due to this place pepole just playing around and looking at what they are pouring in cups I have a sever nut allergy and got served a icevanila latte with almond milk inside off it not that I missed work but I almost died due to the negligence off set staff how hard is it to make a coffe once im our I will go guve them a piece off my mind absolutely stupid pepol

I am extremely disappointed with my recent visit to pret a manger . , I felt unwelcome and discriminated against by the staff. Upon entering, I noticed other customers being greeted warmly while I was ignored. When I approached the counter for assistance, the employee was dismissive and visibly uncomfortable, giving me curt responses. Throughout my time there, I observed other customers receiving attentive and friendly service, which was starkly different from how I was treated. This discriminatory behavior is unacceptable and has left me feeling hurt and disrespected. I urge who evere is in charge to address these issues and provide proper training for their staff to ensure that all customers are treated with respect and dignity, regardless of their race. I will not be returning to pret and will advise others in my community to avoid this place until significant changes are made.

Terrible staff. Most are rude and to straight forward towards myself and girlfriend. My girlfriend is always complaining to me that she has to put up with unwanted inappropriate flirting and I see the staff doing this with every attractive women who comes in. Disgraceful that this seems to be aloud in a corporate chain coffee shop in 2024. Oh and they seem to have no issues with having full blown arguments with each other in front of customers. I avoid this pret whenever I can, as should you.

Ordered the new raspberry lemonade cooler from the Pret branch in Brixton. The staff were very friendly, kind, and welcoming, and the service was quick. There are plenty of food and drink options available here.

Just had a fantastic lunch at Pret a Manger! The smoked salmon sandwich and mango fruit I ordered were delicious and fresh, and the service was super fast and friendly. I especially appreciated the wide variety of healthy options available. Definitely recommend this place for a quick and satisfying meal

I didn’t receive all my order , one crisp was missing.

Easily one of the worst Prets in London owing to a few of the staff. Whoever is the manager here should be fired on the spot. Does he or she actually train the baristas at all? Barista called Amadou dancing and prancing around, testing his mediocre grasp of languages on everyone, but no basic over the till skills such as eye contact, smile, p’s and q’s and things your Mum taught you. A few of the others were just as terrible but improved, and many others, if not the majority, are good. I'm not against having fun at work but if you lack the basics at what you do, don't bother. Most other coffee companies drill these basics over many training sessions and I know this for a fact..

The best PRET out there. Friendliest staff. Fastest service

Love the vibes in this pret the staff are super friendly.

Very loud staff. Discriminatory words used by the guy at the till at 1pm on 19th May 2024. Very poor customer experience.

Delicious, fresh and tasty food, packed and delivered perfectly! Thank you so much!! 😀😀

Poor, rude customer service by barista called Amadou. Jolly to some, perhaps, but overall seems to not know what he’s doing.

Blonde b…. manager needs to calm the down. Customer Service is not great and lots of attitude

The staff at the establishment are exceptional in their helpfulness and kindness. In addition, the quality of the Pret Food is noteworthy, as is the Dry capo. Overall, it can be concluded that the experience was excellent in terms of both service and product quality.

This is the best Pret customer service I've ever been given! I've been coming here now for 8 months, and the staff are so helpful and attentive each and every time. I always leave with a smile on my face which is something I wouldn't expect from a chain coffee shop. I was thinking of giving up my Pret subscription however I've really come to value the energy here, so I think I'll keep it for a couple more months!

Every Single Pret A Manger l have been into has always been an absolute pleasure! In the nicest possible way each assistant behaves as if they own the place - as if it's their company so they set a presidence polite, helpful and friendly The Food and The Staff are without doubt TOP SHELF THANK YOU 😊

Been coming here since it opened. Employees are very friendly. Place is usually clean. Wifi not very reliable. Nice place to sit and work.

Terrible!!! The hot chocolate spilled over both my spelt and oar cookie AND my tuna and Cucumber baguette!!! I wasted £13!! I cannot eat soggy food. I want my money back right now!! Also a VERY RUDE delivery man. I am DISGUSTED Pret!!

Just amazing to start the day with a welcoming staff and great coffee. 😊😊

On my way to see a friend, just passing by and decided to get a latte by my surprise to face a Spanish Lady (Juana). What a wonderful standard of service. Even I asked if I may used the service to wash my hands. Very polite, mentioned that was another person using it. The service was just behind the counter and clean. Very pleased with the service. I got a strong latte with tuna and cucumber sandwich. Thank you to Juana !!

👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾 not happy wrong food bad attitude

The quality of what turned up was excellent, but why oh why doesn’t somebody check the completeness of the order. It was missing a pain aux raisins. This is not the first time this has happened. Why doesn’t somebody just simply check the number of items?

Just delivered bread and no soup highly disappointed.

The service is not good, there are some people who don't know how to work and are rude. The tables are always dirt

The delivery driver left my food outside on the floor. It was also missing a few itmes

Really enjoyed the delicious baguettes and banana honey yogurt pots! Thank you so much!! 😀😀

Least favourite branch of the chain. I always try to avoid it. Staff is rude and always shouting. Made me feel unwelcome many times.

Edyta was amazing, great coffee.

A busy branch with plenty of downstairs seating. Good selection of food, hot and cold. Has toilet facilities including a ground floor disabled toilet.

Good quality food and delivery time but I simply don’t understand how an order can be missing an item. How is that even possible with the simplest of checks?

Staff are super friendly and clean bathrooms. Please bring back some half baguettes !!

You still need to fix the map for the 700th time

The truth is that I am quite disenchanted with the place, I went to order an American coffee which obviously cost me £3:20 and when I tried it it was just painted water when I claimed that they had sold me and the person in charge was quite rude and impolite I speak a little of English, but even though she was upset, I didn't raise my voice at her and I behaved because there were a lot of people. I had heard her speaking a little Spanish with another client and I asked her, do you speak Spanish, and she responded by raising her voice that she didn't speak. Spanish, this is London, here you have to speak English, who is she to tell me how I should speak and in what language I should speak, I am paying for a service, which I was not comfortable with and I have complained about it, I understand, I don't understand. I know why apparently I was asking.

You need to fix the map the driver's are still confused about where it is.

Bag was wet with split latte and it wasn’t hot

The JustEat Driver was so courteous and rang me when he was near my property to make sure he was at the right address. He was polite, had good positive vibes and was very handsome indeed! Food was delivered without any issues!

Delicious and tasty! Thank you! 😀😀

remind your drivers to look at instructions on pret label

Previously a 5 star, but I come here daily for 6 months and a few of staff are so rude beyond words I'll cancel my subscription. During the whole transaction if they are feeling polite they will just say "scan it" but most of the time they will just grunt and gesture where to scan.

Please fix map there is no picture of my place on google maps.

I’ve been told that the staff here are very unclean. They don’t wash their hands before making stuff and this was about 7 months ago though. Wouldn’t recommend this place as the staff aren’t as nice as you think they are. I also remember that there was a blond manager (not sure if she is still there) and she was a pain! Man if I was an employee there, I would’ve quit on the spot from hearing her voice! Always yelling at the other staff members and ruins the atmosphere.

Wrong order delivered and it was late

Again you need to instruct your drivers to read the notes

Friendly staff, will be back again.

Never again, the carrier bag was not sealed and the sandwich bag seal was torn open. Had to bin the sandwich wow

Delicious and fresh food as usual 😊

Both baguettes were burnt, dried out and not eatable. Had to throw away the baguettes and scrape out the filling and eat it on it's own! 👎🏿

The barista was so rude and lost!

No toilets. Two inevitable things in life, we breathe and we excrete waste.

Worst customer service Totally an awful experience.

Found soggy tissue substance in my drink, absolutely disgusted

Falafel isn’t for me - not as nice as my meatballs

Sandwich nice as always. Hot chocolate lukewarm and jerked around from journey

Love this Pret. Always fresh always fast. Nuff said.

The older staff at the till is so rude for no reason

Food place charging you for it in but has no toilet,,,,,

Iana is absolutely delightful - dancing as she works! Made my day!

The driver had to wait 30m to collect the order so any delay was due to the restaurant not him

I ordered through Deliveroo, the chai latte they sent smelled like clove. Nothing like the other chai lattes I had in other Pret. Very disappointed. No way to make a claim.

I haven't been there more than year but now I moved back to area, so visiting time to time. I have to say that shop is nice. It has the sitting area downstairs - but it use to be closed afternoon. I miss the ginger hair girl who was supervisor there during lockdowns, she had best customer service, but she is not there anymore. One big negative is that a toilet is nonstop closed.

Such beautiful staff made my morning !! Had the most gorgeous sandwich!!

I had a good cappuccino and it tasted fantastic. Strong flavour of coffee and nice quality

Amazing service and gave me a free roll - fantastic!

They ALWAYS miss an item!! Your better off going into the shop.

I have been coming here for a while and the toilets is never in service.

مخبز جميل عندهم اكثر من فرع بلندن ، خيارات متنوعه من المخبوزات والسلطات والعصيرات الفريش ، والقهوه ، جربت الامريكانو والفلات وايت وكان جيد ، فطيرة الموزريلا مره لذيذه .

The baguette bread seems like it was left in the oven for too long. More crispy than the usual soft texture baguette. Apart from that all good.

Very busy shop during morning time. Food range for vegetarian full available. Shout out to Baristas who keep themselves really calm and happy during busy hours

Just perfect to start the day.

Limited selection of choice available, but the roll which I purchased was fresh, tasty and well prepared. My coffee was warm and tasty and the staff are friendly and welcoming. I did nor have to wait in and queues and was very happy with the service.

It is a fine place to find healthy and tasty food all over London.

Do not waste your precious pennies! The hot chocolate was as distasteful as the staff- besides security. Took my children for hot chocolate after school only to be told we would have to stand and cannot be seated due to a shortage of staff and the desire to clean and close early after £14 had been spent! might I add the VERY rude manager (same blonde lady referenced in other poor reviews) plus another 3-4 empty handed staff members “faffing” around behind the till. I wouldn’t recommend to a stray dog :)

Excellent service from Pret A Manger - Brixton!!! All items ordered were packed immaculately and tasted fantastic! Thanking the Just Eat Rider too for being on time!

In this cafeteria there is a blonde woman with short hair (manager or supervisor) she has very bad treatment with the employees. As a customer I have seen it many times. I've been thinking about Cafe there for a year and a half and it's still the same and nobody does anything. I hope more people put a review like this because it is very unpleasant

Thank you pret for the note regarding the error on your system regarding the chicken bacon baguette that actually was not in stock but was replaced by another Chicken salad baguette instead. Just eat... I emailed you regarding this, please send me my refund.

Missing item and not very fresh pastry. Not as good as usual, hoping it’s a blip. Coffee wasn’t spilt though. Don’t understand how missing items get missed in quality check, particularly on such a small order. Have had more positive experiences in the past.

I love this place as the service is great & food is lovely. Staff are very friendly.

The Avo, olive & Tom's baguette was not nice at all... There was more olives & Tom's than avo and it tasted bland. First time buying this baguette, won't be buying this again.

Regular customer but toilets haven’t been working for months now and coffee takes too long and isn’t consistent with quality or taste - matcha lattes are mixed properly and coffee is often burnt and way too hot - also all of the gluten free options have been taken off the menu

Service has definitely improved across Brixton and stockwell stores, the males here seem to be much friendlier than the bored females.

Excellent service as always!!!

Delivery driver went to wrong address despite full delivery details provided when order placed.

Restaurant fully opened with no toilets working. If you can't provide toilet facilities in a place where people sit down and eat, drink, make it clear from the beginning before people spend money looking to sit down. Not happy at all.

Restaurant was fine as usual but after I was assigned a delivery driver it took him 45minutes to arrive at the restaurant.

It's the best oat cappuccino with gingerbread

Love this place. Every morning I come for my coffee. Staff are amazing quick service and very friendly place to visit.

The delivery went a very strange route. And then delivery went in incorrect address. Hot stuff was cold.

Great place for a fantastic French breakfast. It is the outside space - Brixton Station - that is not one of the best.