Burger King in Lambeth

Used to really enjoy burger king, but it's gone way down in quality and service. This branch is at a train station so you'd think they would have common items like fries and other sides ready to go. Instead, massive waits for food. After 20 mins, asked how much longer and they just said it's still cooking. Waited another 5 mins before I abandoned the £25 order so I could get my train. The price - I expect train station prices to be higher, but this was ridiculously high for a (large) meal and a couple of regular sides.

Vegan chicken sandwich is tasty. Service was fast! Wait was maybe three minutes.

I had a burger as a breakfast yesterday morning and the bacon inside was still frozen. It was the most disgusting thing I’ve ever eaten.

It's so slow! !!!!! And I ordered chips but haven’t get ketchup!!!!!

best burger King in London, very good staff

Lovely staff, quick service. Was understanding and didn’t charge me again when I dropped and spilt my milkshake.

No discomfort for tourists!!! The bread was soggy and the service and atmosphere was terrible!!

Typical BK. It does not have Halal food though

Good food apart from the main the bread was soft but the service is lousy no effort for tourism

It's good but doesn't melt effort for tourists

Always empty seats to relax and wait for your train. Xavi kept checking on me and my meal going beyond and providing an amazing service Love coming here every Friday after work before my train home

There are few fast food shops at London Waterloo Station, but the best in customer service is Burger King staff, always polite, professional and friendly with their customers.

Nice and hot, prompt delivery. All items ordered. Thank you

The chicken burger I order is not the one I got

This branch is always so poor. Burgers are just really bad quality. Nothing like the pictures. Just avoid. Waste of money

Its my pleasure to extend my gratitude to Madison for her wonderful customer service today to my family ❤️🙏

I never leave ratings but this was awful. I just ordered fries. My number came up straight away and I still had to wait 15 mins to get my fries despite being only person in restaurant

Very polite and respectful thanks

Aderonke attended to me very well

Foods are tasty. The dining area is very spacious.

Ronke did well,she is so friendly and jovial and serves me right and well.very hardworking and active

The cleaner is always friendly and put a smiley face whenever I come to eat

She's jovial and hardworking and serves me well

It is a very nice place to be and enjoy yourself

Ronky is a nice person,she has a good customer relation and she’s well reserved The atmosphere at the restaurant is very nice

Ronky is nice, customer friendly and cheerful. Her service is top notch.

I waited just over an hour and 30 mins, the food was really cold none of the chips got eaten i was really disappointed

Coming to London for the holidays, knowing the Burger King sign in France, I was surprised that the menus were not the same as well as the presentation, nuggets menu with fries, they were simply very small and the fries had an oily taste, disappointed for the price paid... as well as for an extra sauce, this one will ask you for a supplement. Those in France are much better!

DID NOT ARRIVE - DRIVER TOOK ORDER TO NORTH LONDON BUT I LIVE IN SOUTH LONDON.

Ronky is a nice girl with good character.keep up the good work

Food was stone cold even the fry's where cold all had to be heated in the microwave to make them edible

Very good service, Aderonke was very polite.

RONKY is a nice staff，and i enjoy my deal

Food wasn’t delivered to me but left outside my building.

The cleaner was very nice and friendly

Ronkie is a nice and dedicated person, with big ambitions.

Ronke is jovial and she servers me well

Ronky, is such a good girl. I love her personality, I love the way she smile and attends to customers, she’s very hardworking

Aderonke, one of the main reason I’ll keep patronising Burger King Waterloo

Ronky is a very nice and accommodating and well to do lady.Her customer service is top notch.

I know these branches are always a joke in built up areas but these guys take the micky out of people….i went in to get a double cheese burger…lady said we dont do that here but i can remove the bacon from a bacon double cheeseburger, she then said it would be over 6 quid 🤣🤣🤣it should be less than 3 quid realistically, they dont even do a normal cheeseburger, they rig their menu to only include the most expensive items and you guessed it they dont do promos nor vouchers, how burger king allow branches to do this is disgusting…i know youre only buying the brand name when you open up a burger king but frankly there should be rules against things like this…this along with Feltham are the worst branches ive ever been to, absolutely atrocious.

Waited almost 2 hours for our meals (according to the app they took over 90 mins to prepare it). Once it eventually arrived it was all cold.

Ronky did well, and I also enjoyed my meal here nice place to visit friendly staff

Ronky is really sweet.She helps a lot and I enjoy my meal with my friend!

The food is delicious. Ronky is a nice cleaner.

Ronky did very well service, enjoyed our food :)

Ronky is a very nice cleaner and she attended to me well

Ronky attended to me well and she so nice

Driver got lost, then blamed me for putting the wrong address ( didn't. I obviously know where I live) Fries were cold; I will have to warm up and eat at a later date. Requested four 25mil spicy mayo dip pots. Received three 21mil dip pods instead.

I was watching in the back lady was picking her nose wiping it on the silver metallic surface and then with her bare hands opening buns and filling them. When she saw me got flustered and embarrassed- shocking! Never going there again especially when the burrito place is next door also chips were ridiculously small portion

Delivery driver would not hand me my food, refused to walk to front door leaving me locked out my house for 30 minutes. Everything has been video too.

Ronky is so friendly and she attended to us well

Ronky did very well and i enjoyed.

I ordered a burger for my children, it was not the one that was ordered and according to what they were going to return the money, they did not return it.

Appalling service. Completely understaffed. Many customers (including myself) abandoning orders and running for trains. Come on, Burger King!!!!! You operate within a busy train station, we can’t wait 15mins for our orders to materialise!!!!

Best burger I've had for a while in delviery. Nice delivery too

Great service by Ronky and the other staff

Food is great, seating area is great. Ronky was very helpful, but the bin upstairs needs to be put out in public view.

my order hasn't arrived and it's 20.30 now someone has the cheek to pretend that it was delivered at 19.00

The meal was good, but the burger was a little smaller than I expected. Ronky is very friendly and keeps the place clean.

The staff ronky she is great and kind

Ronky,she is great and adorable.Super kind and sweet ❤️

a warm thanks to Ronky who was very welcoming :)

Food is delicious. Staff is polite and sweet

Not all burgers can be found on the list. I ordered 2 whopper meals, one of which was supposed to be normal and it wasn't! At the checkout, they didn't apologize and didn't even offer any compensation for their mistakes! The supervisor is in the yard when the snowman! The hamburger patty was tasteless! No salt, no pepper! REALLY WHERE IS THE HYGIENE? THE LADY MAKING THE BURGERS WASN'T WEARING GLOVES! How is this possible??? Now really, the Burger King chain should turn on the lights and go through this hygiene! GET AWAY FROM THIS PLACE!

Ronky was very kind and provided a good service!

Had a great experience thanks to Ronky!

Ronky was particularly helpful with her service!

Met a fantastic woman named Ronke, one of the cleaners and she helped immensely with my order and made my environment clean. And was an absolute laugh!

Had a great meal Ronky did a great job as well.

Had a great experience when I visited, I like the services there and i appreciate the hospitality from the cleaner over there and how she responded to my needs. Keep up the good work.

My attendant was amazing! She’s Ronky if i’m not mistaken. She was friendly, attentive, and made my dining experience enjoyable. Highly recommend!

Employees were kind and helpful. The fast food was clean.

Ronky is a very sweet soul,she attended to me us well without grumbling or a frown face,she is well-mannered and very outspoken. I rate her 100/100

Every bubby staff great service

The food was fabulously delicious and the customer service was amazing

Always love BK when I am hungry. Madison J is serving super fast and with a great smile! Had a lovely conversation. Hope to meet her again!

Nice place, food good. No complaints :) and the service is fast and enjoyable.

Aderonke did a great job serving us!

Great all round experience, the ordering was simple and easy, the staff were really friendly and helpful, the food tasted great and the place was clean, can't ask for anything else!

could have been faster delivery but arrived in good order

the time of arrival kept on changing to a later hour. The food arrived cold

Waited over 20 mins for food. Only got it when we asked for a refund. Food wasn't hot and coke completely flat. Avoid.

Lovely guy delivered the food. Was really warm and friendly. Take care dude

Amazing customer service from Madison can’t ask for more

Amazing service from the team in waterloo and the food is always fresh.

The food is amazing and delicious and the team customer service is fantastic

The best burger, I couldn't even finish it big and tasty.

Waited over ten minutes as they served people 10-20 people later than me in the queue. Had to give up and go for my train. Waste of money don't bother.

Don't order here if you need to catch a train. How long will your food take? They can't tell you and you'll never know if you want to catch your train, because it won't be ready in time.

Paid £4.66 for cheesy fries. Portion was shockingly small and the cheese was some kind of squirty liquid. Last time I buy fries from burger king.

My driver was really good and even though he had a flat tire he still managed to deliver my food to me on time so I am very pleased with him I wish I gave him a tip

Fantastic delivery driver and service

I ordered medium fries but I was given small fries that they had already pre-prepared and were putting in bags with orders. There is no way all the 10 prepared fries are all medium… I asked if it is medium that said yes. Feeling robbed! £.3.46 for 10 fries?

I paid for cheese and they didn’t put it on the burger

I was there this morning, the staff was really kind with me and my friend, food was fresh and the taste was really nice.

Staff welcome me with a nice smile and the service was very fast

I was there this morning. I ordered a burger but I saw that the girl who prepared my order DID NOT USE A GLOVES. Apply all ingredients with her bare hands. Where there is hygiene, that is food. I didn’t feel well after that.

shocking !! Even thou there was no queue i Waited nearly 10 minutes to get served as there 1 poor girl in there running around like a headless chicken clearly under way to much pressure, as there was no other staff,

Great burgers, always been better than McDonald’s, these actually have flavour 😂