Pret A Mager in Camden

If I could give a 10/10 stars for service I would. My mother and I was served by Antony and his vibe, personality and aura was wonderful. He was so kind and welcoming. I hope his managers give him credit for his good customer service and appreciate his work ethic. We will definitely return to this branch solely because Antony made it a pleasant experience

Staff are horrendous, rude and cold. Lad that served me could not have wanted to be there less, arrogant and lazy. Playing the most generic and boring dance music out of the staff room downstairs so loud I could hear it through my headphones. Manager was in and out of this staff room yet said nothing so is clearly the norm. Toilet was dirty yet there was a lot of staff and not many customers. I sincerely hope the now lack of subscriptions causes them to struggle financially. So many better options around. Also seen similar reviews mentioning the same thing so either Pret doesn't care or are struggling to keep things in check.

All good the only problem is that the location isn't correct on Google maps, it is in the next street.

The place is as dirty as you can imagine a coffee shop to be. If you go down to the lower floor, you'll be greeted by loud music coming from the kitchen, completely unsuitable for a coffee shop atmosphere, making it hard to hear your companion at times. The coffee is burnt, and the sandwiches, which are usually excellent in other branches of this coffee shop's chain, are prepared terribly. It's better to find another 'Pret' and try some decent food.

Extremely disappointed with the service today. Not only did it take an unusually long time to receive my order, but when it finally arrived, it was incorrect. Had to wait for them to remake my coffee twice. Really poor service overall.

Apple Pay didn't work so I had to try a credit card, which took some time, but the clerk was kind enough to wait for me.

Delicious coffee, delicious snacks

This is my local pret and usually the staff are very attentive. We went in for an iced latte on NYD and kindly asked the male server if they could put in the sweetener with the espresso so it dissolves better. A lady with a white t-shirt who I assume was the manager on shift refused the request after the fact and implied that it wasn’t ‘procedure’? A very strange policy for such a small request, and not the best attitude to start a new year. Disappointing.

One of the worst Prets to visit. Coffee machine is constantly broken and they are always running out of food choices

It took 10 mins to get an espresso. Their coffee machines are not working properly for last two weeks (they didn’t work for 4-5 days and they didn’t serve coffee for 4-5 days). I am not blaming the employees. Pret couldn’t replace or fix coffee machines for two weeks.

I visited this Pret branch many times, hovewer today I had a bad experience with the level of customer service and quality of products provided. Together with other drinks and food, I ordered Merry Berry Chocolate, which I confirmed by pointing on the screen and explaining to the cashier that I really want to try this festive drink as it is shown there. What I got instead was a weak chocolate mix with a dash of, my quess, raspberry sirup, no whipped cream or dried fruits. When I complained to the cashier that it is not what I wanted, she got an attitude and started arguing that I didn't order cream and other things, to which I replied that I told her exactly what I want. After exchanging few words, I asked to call the duty manager. The guy who shown up told me that this is how Pret is preparing MB Chocolate, and the customer need to ask for extras, it is not the cashier duty to enquire what they want. Once again, I explained what I said and what I requested, on which he simply made a refund on my drink. When I asked if I will get my drink redone in the way I requested, he said I will need to pay for it, to which I said no problem, just please make it the way it is on the screen. At this point he asked if I want it made with a whipped cream, on which I replied that obviously yes, please make it with the cream and sprinkles and all the love you can put into it. In a response the manager said with a broad smile Oh, we don't have whipped cream today. At this point I just left the shop. Honestly, this kind of treatment happened first time to me, as I felt ridiculed in front of the other customers. Won't be going back to this particular shop, also despite really liking their coffee, I'm considering moving to another coffee shop chain.

I love pret cookies but the one I got from here was burnt/overcooked/super hard.

You made my friend feel like an uneducated little girl, you were so rude to her for brandishing the wrong card. How very, very date you, I know you’re owned by McDonald’s.

Il y a un vaste choix de produits et changé régulièrement donc pas de doute sur la fraîcheur ! L’endroit permet de se poser au calme dans un quartier dynamique !

The food was yummy!service from your staffs was very great. Afnan was very welcoming and have good smile he described to me about club pret and I joined the subscription , would visit again for sure.

Where do I begin? I have visited this particular pret branch in Covent Garden multiple times and each time I receive hostile and cold service from the staff. Staff are loud and very mean, I am a poorly woman and I could have a little more kindness please. My coffee order is messed up everytime I order, I have seen them use the regular milk for my coffee when I always ask for the red skinny milk. I have diabetes, this is a health concern. The baristas are rude and so are the till staff. I have now cancelled my pret subscription. Upsetting and appalling. Have some manners!

La consiglio questa catena, noi a Londra, ci siamo trovati sempre bene, prodotti freschi di giornata, vasta scelta e ottimo rapporto prezzo e qualità.

I like this type or kafe. There are many in London. Great location. Price good. Good service. Coffee nice. Be back always.

Incredibly friendly staff here! I like the food selection, locations and casual atmosphere. Would like to go more often, but it's just so much plastic packaging and trash every time :/

We ate there several times while in England and fell in love with the ham, cheese and butter sandwich.

I love going to Pret during my stay in London, but one time my card got declined and I paid with another card and it shows that it has been deducted by the decline card the amount of the items is 24GBR. One of the employee there told me that after 24 hours, it should be back in my bank account since it’s declined and if it’s not returned, she said come to the same branch and we will return the money back to you. I went back there a different employee told your problem is with the bank but she gave an email to contact and we did provided them with the sms massages and the bank transaction. But unfortunately it takes so long and now it has been 16 days since then. Referring to last review. I appreciate you contacting me. I already contacted the pret support email and I provided them with all the information they needed. until now I didn’t get my refund 24.64 GBR. it’s unfortunate that it takes a long time.

When I visited, it was quiet and peaceful, I was able to relax and have a very late lunch as well as feeding my child his dinner, staff where friendly and helpful

I ordered black iced americano but the staff gives white iced americano. I told her I ordered a black Americano and she was very annoyed (short women wearing hijab). And they put in the coffee shot that they made in advance. This makes coffee taste bad. Also the bars are very dirty. I took my own cup and staffs hands dirty too so I got chocolate powder on my cup. Other staffs are kind but looks busy..

Pessoas atenciosas atendendo e apesar de servir basicamente lanches, é muito bom!

One of our favorite places for a quick meal or a drink.

Very poor customer service, someone took my drink, I told them that didn’t get my coffee and one of the staff members who introduced himself as a manager shouted at me and said I need to look after my drink!

倫敦隨處可見的咖啡廳，常見頻率大概與costa和星巴克一般，三家咖啡店的價格也差不多，一杯咖啡大概就是三塊多英鎊吧！點了杯燕麥奶拿鐵，非常滑順好喝。這家咖啡店位於柯芬園附近，適合逛累的人歇腳，空間挺大的。

Cibo fresco e sano. Ambiente ordinato. Prezzi alla portata di tutte le tasche. Un'alternativa sempre soddisfacente per il palato e conveniente per la tasca.

Quick break on the go coffee and almond croissant delicious, very busy but great service very clean and well run .

Un classico Londinese! I posti sono molto belli, alle stile Sturbucks però ancora più carini. Di solito hanno un baco con vista sulla strada molto bello. Qualità del servizio: buona. Tempo di attesa:5 minuti circa. Qualità del cibo: buona. Prezzo:3,15£ il cappuccino. Cosa abbiamo mangiato col suo prezzo: Lo consiglio/ non lo consiglio:

I work round the corner from this Pret and the staff are absolutely amazing. Everyday I go to them for a flat white (which they always get just right) and they are always so consistent, professional and friendly. Despite working under a lot of pressure and being crazily busy most of the time - they manage to pull together as a team and keep their cool with a big smile. They are the best of Pret and I wouldn't get through the day without them and their quality coffee! Lee x

I order a cup of COLD milk for my 3years daughter , staff bring a hot one , I said “ sorry I ordered the cold milk because it’s for my kids “ staff immediately gets grumpy, stare at me and my daughter, said “ THEN, YOU ,SHOULD ,ORDER A COLD ONE “ the word is literally from her teeth , and my daughter got scared by her and cry ! She Bang and drop another cup and say “ here is your cold milk”( when she say this you can feel she want to hurt you if she can )

Open and clean store with friendly staff. Allow you to get you food even with my dog with me and not asked about if I am eating in because of the dog. Food is always good standard and is consistent on every visit to any store.

A nice selection of teasty snacks for a light lunch and refreshments if you wish

The coffee monthly deal is good, but they do keep killing people, which is bad

All good. Wish were more vegan options, nothing hot was vgn friendly and their 'new' falafel wrap thing is NOT frickin new!

Gas is the lovliest guy. Bith my payment methods didn't work. He was really very nice about it. Thanks man. Showed me some love on a rough day...

We forgot a phone and the staff found it and kept it safe until we could reclaim it! THANK YOU 😎

Pret is a established eatery in London. I enjoy their Coffee and range of hot and cold rolls and sandwiches. Good wifi .

In London never gets hot, but there is a heat wave at the moment, very unbearable. When I come into Pret in Covent Garden and is extremely hot inside!!! Even hotter than outside, and I could see how the workers they were sweating, and felt very uncomfortable. When I asked them if the aircom was broken, they answered that they couldn't put on the aircom. I asked why? And The manager was just there, and she said, yes, it's a lot a waste(in a rude manner). I told her, they look they are very hot and you don't do anything about it, she said she doesn't care. I felt very disrespected and awful for those two workers, which they didn't have more choice than come to work on this very hot day to get a probably not very good payment, and the manager is not able to put the aircom just to save some cents on her bill????? I never write this kind of things, but I feel that we cannot let this type of actions happening in 2022. What I saw was inhumane, and for me that's similar to modern slavery! She was also very rude to me, which confirmed me her way to manage. Hopefully Pret does something about it, if they really care. The sd

I do like Pret, the food is delish and the English Breakfast tea is always beautiful. The cafe itself needs a good clean I'm afraid but the staff are very nice. Surfaces I felt were neglected. I can see they prioritize service but we need somewhere clean to eat. Well done otherwise.

One of the less busy prets in the area

Great place to grab a quick coffee and attend meetings

They have the best food diversity and their coffees yummy Love their new menu smoothies and like their subscription coffee as well Totally recommended xx

Convenient stop in Covent garden for coffee, didn't throw us out at 5.00pm. Coffee and price reasonable.

They Refused to give a homeless man A tea here. Which is beyond my belief of humanity .. I ran after him and brought him a tea and a cake as I couldn’t believe this & he was in need. Pret makes so much money and can’t give out a bit of hot water and tea bag for someone who doesn’t even have somewhere to live. Shocking and cruel if I’m honest.

Super rude and unorganised staff - waiting time was super long as well as they kept forgetting what me and the person before me ordered.

Pret is just awesome. Wonderful sandwiches for great prices. I wish I had something like that in my country.

Opened 15mins late and still unpacked stock with a que of 4 people waiting. Think pret customer service is getting really bad.

No shakes or smoothies on offer like other prets

Friendly, fast and a good coffees! I visit this pret just about daily, and will be back 👌🏻

Me encanta este lugar tiene dulce o salado y todo rico

Not great today. Coffee machine was out of service so no hot drinks. A sign on the door would have been useful having decided to skip Costa for Pret on this occasion. Only one toilet in operation and no hand soap. Yet staff doubled up on the tills taking in the money. Get cleaning guys and try harder. However a nice baguette.

Good medium quality coffee.. Food is alright.. The worst WIFI in England... But I love the place... Seems they got no money for a good WIFI... ANYWAY

Staff is lovely, always a seat available when I visit.

Amazing service, i was served by a lady in a white shirt and she just was great! She made sure I got what I needed and just was such a gem! She made my day :)

Staff were really friendly. Despite the step up, the staff helped my mum with her wheelchair and there is a disabled toilet.

Good choice of organic snacks and sandwiches etc.

Prices are high,staff rude there's plenty of other places don't waste your time in this one

Very good. Excellent customer service, second to none. The Manager made double sure that the sandwiches were according to my dietary requirements. I also highlighted some discrepancies and even MISTAKES in their labelling of of sandwiches. Where their records showed NO spirit vinegar, where in actual fact there was. Anyway this was all taken on by the manager, who even offered a free meal the next time...... let's see what happens ?!? The two girls serving, one at the counter and the other the baker, were also very professional and polite. Despite there being a constant stream of customers, the shop was kept very clean and tidy !!!............FANTASTIC !!!

Had a nice coffee it was quick and cheap. 😉

its literally just a posh sandwich place. and as far as sandwiches go, my mother can do a better job.

Best Sandwich & Coffee in London!!

Ni plugs for phones always the cheapest coffee in london as lo g as u.have your own cup fillter coffee 49p and nice staff

Best food and coffee ever!!!😍And they never cheat comparing with other coffee shops. I always take decaf and they give me what i ask. Perfect place!!!😍

Comimos un refuerzo y un sándwich, muy sabrosos ambos, hay variedad de sándwiches y baguettes, precio acorde, recomendado en caso de querer comer rápido y en cuenta.

Special thanks to Meriem for making my birthday visit to Pret today so enjoyable. Keep up the excellent work.

Recientemente visité aquí antes de un concierto en Shepherd's Bush O 2. Nos reunimos con un amigo para tomar algo rápido y comer algo. Personal excepcionalmente educado y amable. Servicio rápido a un precio que sabes que esperarías, volvería a entrar

Nice coffee and beautiful salads 😍

Snack très bon. Mais hyper cher.. Un concept que l'on connaît pas en France.

Nice food and friendly staff even at the end of their day.

Great for a snack,coffee,tea or a meal

It's pretty standard for Pret. Nothing special but does what it does well. Food, drink, seating and free wifi.

Very poorly, the manager Francesca cortese yells, curses and humiliates the staff in front of the customers. She smiles at her chosen clients (just big business men) I'm a neighbor, but I do not go anymore, because I do not support the way she treats women.

Siempre nos saca de apuros, precios justos y comida buena, buen café express

Honestamente Pret es sin duda mi lugar favorito. Solía ir todos los domingos, para hacer mi diario, y siempre me tomaba un croissant y un café y nunca me decepcionaba. El personal es extremadamente amable. ¿Nos vemos pronto Pret?

Disappointed no pure green tea on offer ( only tropical ).. toilet was dirty and untidy with popcorn all over ! Biggest problem was that man was wandering round the tables trying to get people to give him money . Staff were watching him and in my mind should have asked him to leave as he was making the customers uncomfortable.

Nothing tastes better than a Pret breakfast before a long days traveling. This branch was buzzy and fast, friendly staff, great service on a Monday mornng. Lovely tea and my usual veggie brioche service.

Friendly staff, cleand, and busy

PRET need to change their sandwiches more often than they do. Also they offer 50p off when using a reusable cup but they only offer take aways cups even when drinking in. Bit of a contradiction. That aside, food is pretty decent and coffee is ok.

Günstig und gutes Preis-Leistung Verhältnis für london Verhältnisse. Essen schmeckt. Ist frisch. Geht schnell.

Such a wonderful experience in this little independent eatery. Great fresh sandwiches made on site. I hope they do well and expand in this very competitive industry.

Love it. So much choice, so fresh, diverse. Hot or cold, there are things to please everyone. I never get bored of there food.

Usted no puede vencer a esta cadena por comida sabrosa fresca y buena relación calidad-precio. Fuimos a almorzar antes de ir al teatro. Compartimos una deliciosa sopa y comimos una sabrosa ensalada fresca. Buen ambiente y muy limpio. Muy recomendable.

We ate food from the branch by Marble Arch after walking the length of Oxford Street etc and it was very tasty. We sat in Hyde Park in the sunshine for our `picnic` - my chai latte was delicious too!

Muy buenos productos. Excelente relación calidad/precio. Muy buena atención.

Fresh sandwichs, salads, soups.... good

Usual choice of Pret food and drinks. Staff are friendly. Seems a bit small but there's a basement area which is quiet and great for sitting down with your laptop and do some work.

Pret became my go-to when we were on the move as vacationers as they offered freshly prepared meals & healthy options. May be a lil pricey compared to a grocery but the "grab n' go" packaging & good service made it very welcoming.

Uno dei miei posti preferiti a Londra 😊

If you like to eat quickly, not spend too much and prefer healthy food, then this is the place, they are all over London and even at airports, sell tasty food in a comfy space

Often eat here before the theatre. This branch has comfortable seating. The food, as ever, is delicious. There is a good selection of sandwiches, baguettes, wraps, soups, hot snacks, salads, fruit, desserts and drinks. All healthy with the ingredients and nutritional information including calories for everything. Reasonably priced and great value. This chain cannot be beaten.

Very warm inside. A bit of air conditioning would have made the visit much more pleasant.

I just enjoy all the food that is freshly produced at the shops.

Spacious Pret with downstairs seats and 2 toilets which is rarity for Pret. Coffee is ok but pastries are tasty and fresh

Good selection of sandwiches and pastries, good place for a quick meal.

Friendly staff, always smiling. Happy to come back every day

Great food but coffee needs improvement

Love everything about Pret. Good food and lovely coffee.

Good selection of sandwiches and drinks. Meeting friends so spent two hours here. Ordered many hot drinks. Unfortunately I asked them to warm up a pesto and chicken wrap and they were "unable to do it" as it didn't come from their hot toastie range. I found this quite frustrating as there wasn't a queue and it would have definitely fitted in their toasty machine.... Oh well. 3 stars.