Based on 667 opinions finded in 1 websites
Based on 667 opinions finded in 1 websites
Nº 670 in 1137 in York
Opinions
We had the easy acccsess room due to mobility problems it was very clean but smaller than their usual size room .
Brian Miller . 2025-05-24
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Room very clean,Bed comfortable. Parking very good.Excellent location,on bus route. Breakfast good value,delicious. No Restaurant on site as Dormouse was having Building work,however there are several Restaurants, Fish and Chips near by, you need a car though. Takeaway Delivery Available. We stayed before when The Dormouse was open,it was excellent. So hopefully will be open soon.
Rita Garnett . 2025-05-21
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Breakfast was outstanding, cooked to order
Anne Marie Taylor . 2025-04-25
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Location was just right, for getting out of York, or going into the city, either walking or one of the frequent buses. Have to say the rooms felt a little tired. Room service when asked to clean room, wasn't the best. Reception staff were lovely. There's a great pub The Dormouse about 3 minutes walk away. It has a great selection of drinks behind the bar, and good menu for lunch and evening. Customer service was brilliant too, making for a great experience.
Shirley Thornton . 2025-04-18
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Stayed here for one night for a day out in York! It a couple of miles out of the city, but it's on a bus route that runs every 15 mins. On arrival, we had a nice welcome at reception and a quick check-in. The room was spot on and a lot cheaper than staying in York. Parking was on site and free, just remember to put your vehicle reg in the tablet at reception!
Martin Bates . 2025-03-23
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The Premier Plus rooms are lovely. Very clean, roomy and warm, the little fridge is a great help. Only minor gripe is the very loud radiator clanking periodically which wakes you, other than that, a really lovely stay.
Caroline Thompson . 2025-02-28
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Stayed for valentine's, comfortable warm room with everything needed. Clean and comfortable.
kath revel . 2025-02-20
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Clean rooms, lovely staff, Olivia and Taylor were helpful and friendly.
Steven Edwards . 2025-02-10
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Staff cannot do enough for you, the carpets are showing their age and have multiple stains from bleaching agents, stools have split seams and the shower in the room is a little difficult to control but the room was spotless and the matress led to a couple of great nights sleep. Cannot find fault in the staff, all were helpful and friendly.
John Molloy . 2025-02-02
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Room is out of date. Black mould, dust and more
Sebastian Drazkiewicz . 2025-01-29
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Nice Premier Inn, rooms were clean, shower was great. Conveniently placed near a bus stop for easy access to York.
Melanie Reynolds . 2024-11-26
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Room very small. Shower tray plug hole was blocked & water wouldn’t drain away for over an hour. Heater on the wall would continually make loud noises. Car park not very well lit & very unclear where spaces were in the dark as no white lines on the central area which is basically grass / mud / dead leaves.
John Carpenter . 2024-11-24
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A wonderful Premier Inn! A great location for a bus or longer walk into York along the river, and a lovely country pub next door. The breakfast was freshly cooked and very tasty. The staff are an absolute credit to the hotel, especially the wonderful Alberto, who made our stay! Thank you all!
annette noon . 2024-11-17
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Weekend stay here and could not fault it. Friendly, helpful staff. Room was perfect and the breakfast was outstanding. Thanks to all involved.
Glynn Downing . 2024-11-09
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An older Premier Inn. Room was ok but the hotel could do with an update. Breakfast was great & the staff were really lovely. Great pub next to the hotel.
Marion Chambers . 2024-11-01
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We stayed here in a Premier Plus room. The location was just outside the city centre and room was lovely and dark at night and the bed was super comfy which helped with a good night's sleep after exploring York. Breakfast was tasty and staff were helpful and friendly. Parking went smoothly, there is plenty for both the pub across the forecourt and the hotel. Only a couple issues- the fan in the bathroom wasn't working so it was a quick dash out after showering to make sure the steam didn't set off the alarm in the room. And the lamp on the desk seemed to have a broken button. Other than that the room was clean and tidy and a great base to come back to after spending a day out and about.
Sylv Harrison . 2024-09-30
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My room could do with a refurbishment. In the bathroom there was paint peeling from the ceiling as well as light mold. The extractor fan was rusty and did not work. Hence the mold !! There is no aircon and the room was stifling with only a fan. The heating controls did not seem to work as I tried to turn it down but still sweltered in the room. I was booked into one of their Premium Rooms on the first floor, But there was no lift, not good as i am disabled, so I had to go into a bog standard room without the extras that I had paid for. So, between the heat issue (would hate to be there on a warm/hot day) and the loss of the extras rather disappointed with my stay.
Peter L . 2024-05-31
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Budget Hotel at Four Star prices. There was nothing Premier about the 'Premier Plus' rooms - our room was tiny and the extractor fan in the bathroom didn't work. The bed was only a standard double. As for Breakfast - the bacon was rock hard two days running. Plus point: Anya was nice and helpful.
Brian . 2024-05-29
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Perfect for visiting York. Anya on reception was fantastic, friendly and helpful. Room was clean and tidy. Breakfast was good, plenty to choose from. The Dormouse across the car park provides food and drinks, and I can recommend this too.
sarah Clark . 2024-05-21
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Far to expensive for a room and a bed. Staff good and helpful. Did their best to justify price. Not their fault. Head Office are just greedy.
David Ronald . 2024-05-01
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Clean and modern room. Comfy bed. Lovely breakfast. Friendly staff. What's not to like! Recommend this hotel if you are looking to stop over in York.
Andrew G . 2024-04-22
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Good location and just 10 minutes drive to town centre.
Danny . 2024-04-15
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Friendly staff and clean rooms. Conveniently located about a 25-minute walk to the town centre, or there is a bus stop opposite. A large car park, so there is no problem with parking.
Neil Morris . 2024-04-03
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Lovely hotel rooms. Especially the premier plus rooms. Although there’s no lift to the upper floor.
Emily w . 2024-03-26
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Stayed here on a trip up to Scotland. The bed was comfortable and the WiFi was great as was included in the premier room. There were a few issues in the bathroom damaged to the wall no hooks for bath towels on the backs of the door. The one thing I cannot fault was the staff every single one of them I interacted with was amazing, friendly helpful so good.
James Travels . 2024-03-07
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A fantastic place Very friendly, helpful staff Good car park Helpful taxi drivers , unfortunately bus not so good, watch timing! and return tickets
Kerry Jones . 2024-03-03
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The rooms are tired and could do with refurbishment. Staff are very pleasant. Breakfast is very hit and miss. Go for the cooked option here as there was very little selection on the continental breakfast our first morning.
Terry Ford . 2024-02-24
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696 Opinions
Sorry but we had the Steak and Ale pie 😞 It was full of Grisle, and the pie was all dry and not very good, Peas like Bullet's, chips not very good either, Sorry pub's need to do a lot better than this, I don't go out very much to them, I'll be going even less now, Bloody awful meal to be honest 😡👎
1312 Opinions
Met with a few friends on Saturday service from the bar was quick the young floor runner was friendly and polite. The skittle bomb offer is great as it’s my favourite
2089 Opinions
Very helpful, I was choosing books for my grandchildren and the staff were brilliant, nothing was too much trouble.
2199 Opinions
Unfortunately service absolutely terrible, the waitress seemed annoyed that we had turned up to her empty resturant (we should have taken that as a warning sign) didn't even smile and was quite moody and the manager was arrogant. The food was also absolutely shocking! Salad was dry, no seasoning offered and no dressing on the salad. I went to go get salt I had found (as we weren't offered any) and it was stuck to the dirty table. The drinks ordered were absolutely disgusting honestly would not even try again. You shouldn't offer cocktails if you dont have someone who can make them. Do not go if you want decent food, nicely made cocktails and a good atmosphere.