Premier Inn Weston-Super-Mare East (A370) hotel in North Somerset

Having stayed in premier inns for well over 10yrs now for trips and stays away, I have to this one is the worst! Up arriving after navigating through the jungle to find the entrance (over grown signage, poorly literally back lane and no clear road markings), we finally arrived on the main entrance. Once in there was no working self service desks and no staff to be seen. After pressing the attention button for what seems like a life time (actually 10 mins), a staff member appeared. The room had no bottle opener that's standard in all premier inns, no extra duvet (only a used empty bag un the bed), no hdmi wall ports, no raspberry tea bags (again standard in rooms) and no plug sockets next to the beds. The phone single was shocking and wasn't mentioned in the extra hotel info on the app, the rooms was grubby and the window wouldn't close That said, it was a reasonably quiet night and the black out curtains worked. That was the only 2 positives. I can honestly say I will never return to this particular hotel as generally premier inns are great.

Very clean very friendly really enjoyed our stay

No air con, wi fi useless, staff unable to help as the owners are too greedy to invest. I stay away 8 times a month and am removing premier inn from my filters as I can't risk another experience like this.

The room was 30.5°. We had 2 fans. Didn't sleep. I didn't moan to the staff about it as there was nothing they could do and I don't see why they should have to deal with complaints out of their control. Premier Inn. Sort it out.

Room OK. Staff lovely ! The Beefeater was great, and ate there most nights out if the 4 night stay.

Had the worst night sleep here due to very hot room. Upon our arrival window was open and fan was on, outside temperature was 17 degree but in the room was 26. We kept the window open during the evening with the fan on and while temperature outside was dropping, room's temperature stayed the same. Window was dirty with bird poo on it and plenty of spider web that noone bothered to clean for a while.. Floor in the bathroom was disgusting with massive yellow stain around the loo.. Breakfast was good, typical Premier Inn buffet style choice, nothing more, nothing less. We were sitted by the fire exit and it had a massive spider web on it too... Start to think that's the part of hotel's decor.

Booked and paid for an accessible room a few days in advance. When we got there the receptionist seemed confused as e had apparently been booked in already, luckily another accessible room was available but it's worring that mistakes like this can be made. The room was comfortable and livable, it was a bit noisy and our of the way of the main area of Weston-super-Mare but it was OK for a night.

Stayed here before. Avoid the restaurant! Hotel is ok but kept getting woken as we were near the fire door in the corridor being opened and clunking shut. Also with window open the refrigeration unit from the beefeater was ten mins on, 10 mins off all night. Pleasant friendly hotel staff, restaurant staff rude and unhelpful. Food has not improved since last visit. Can recommend “the super mare” hungry horse just up the road though.

Not bad for the price usual standard for a Premier Inn. Free WiFi not very good and also found while in the room phone signal almost impossible to get

Not a great stay overall. Room was just too hot to get a decent sleep. Receptionist on booking in was unfriendly. Different receptionist staff that night were great however. Breakfast was below par by usual standard we expect from Premier Inn.

Exactly what is to be expected with a beefeater attached. Would be great if it showed the sport although the breakfast makes a worthy sacrifice.

Friendly welcome at reception. Although the young woman seemed to be rushed off her feet. The room was tired despite being in the newer annexe. Room had no towels on arrival, but this was rectified by the receptionist. This is well placed for both visiting weston on to use as an overnight stay if travelling north/south approx 1 mile from the motorway. The restaurant gave poor service with mediocre food. There are plenty of places to eat in and around the hotel.

I’ve been using premier Inn for the last 10 years but on this occasion the experience was bad. Staff were very friendly that’s about it. We stayed in room 15 as we travelled in traffic for five hours. I just wanted a hot shower and my Kids. The shower pressure was so low room looked dirty but on this occasion it wasn’t l went to the staff. I made a complaint about the shower pressure they turned around and said there’s no maintenance men due to to the bank holiday Easter weekend I was so annoyed I just wanted a hot shower the receptionist said I did check the shower but I don’t know why the pressure is really low but couldn’t do anything about it so I thought when I get back home I will make a complaint to the customer services! then two nights we stayed. Someone was banging the floor it felt like I was sitting at home and my kids are upstairs, banging the floor, worst sleep ever. so when I got back, made a complaint to the customer services, l was absolutely disgusting, no sympathy. Nothing no good gesture. I will never use this company again as I work myself in a hotel we will make sure our customers go back with a big smile on their face. If they are unhappy, we were always Refund back, or give good gesture, pathetic money, grabbing Hotel well all staff denied that I didn’t speak to them about the water pressure and I didn’t log a complaint about it so l can’t do anything about it. please anyone who wants to make a complaint please record everything so you got evidence I didn’t do that and I’ve got no proof now but it was my word against them. I felt like I’m the biggest liar and their staff was telling the truth! The manager was supposed to give me a call back because I rang Direct to speak to the lady and she said to me she get back to me and send me email which she didn’t I’m still waiting for a call back from the manager, what does that make them big liars That’s how disgusting this hotel is l will never go back again, don’t waste your money on this hotel worst and customer service!

Despite the spacious, clean, and quiet room at a reasonable price, the receptionist asked random questions, such as ethnicity, which I found unnecessary. If such information was needed, it should have been requested during booking or not at all. Additionally, it seemed selective, as not everyone checking in was asked this question.

I have been using this beefeater restaurant for many years. Used to take my toddlers there ecery friday morning for breakfast, where the staff would not make a fuss of them walking around even getting them to help with the service. We have always been made to feel welcome and have even been sat elsewhere when there were no tables free. I would definitely recommend

Huge hotel! Relatively easy to get to. Decent parking. Self-check in service available as well as a receptionist. The rooms are tidy and clean. Good size. The bathrooms are clean and towels are provided. The only issue I find is that the vents smell. When we first got into the room, the vent is on the ceiling just after the front door. The smell hits you instatlntly. We opened the window and went out for a walk but unfortunately, when we got back the smell was still there. The rest of the room doesn't smell as much. Barely noticeable. But the initial hit as soon as you walk through the door was quite the shock for me. Other than that, it is a lovely hotel. Beefeater is also available and the prices are decent. There is a kids area and playground as well. Overall, we're happy with it apart from the vent smell.

Everything you’d expect from a premier Inn. Easy self serve check-in. Good sized room.

Arrived a little early (2.00pm)after a long journey. Was told you can't check in before 3.00pm. We were offered an early check in if we paid £10. The room wasent ready. We declined and went for some lunch. The Beefeater did not offer a lunch menu. Came back after 3.00pm and there were long queues waiting for staff because self check in machines not working. Finally our turn, room was ready but was on the first floor. My wife can't cope with stairs and there is no lift. Was offered an easy access room (disabled). It was situated two doors away from the main corridor door. Big mistake. The noise from people coming and going all night was awful. A warning to less mobile people, do not stay at this establishment.

The location to drive to is a little odd but the accommodation is excellent for the price. Very clean and well managed. Staff were exceptional

Comfortable stay, beefeater onsite, gets busy for parking in the evening

Booked an overnight stay here over mother's day weekend. Had a lovely room on the first floor, with shower and bath, kettle, tea and coffee available . Lovely quiet room

Regularly use Premier Inns because you know what you are going to get. Not ultra luxurious but clean, tidy and spacious. Generally opt for ones with a Beefeater on site since these generally provide the best evening meals. Nice friendly staff at this one, both on reception and in the restaurant . Slightly out of town but good parking.( Lugging your bags from a multi storey car park in a town centre isn’t to be recommended. )Slightly quirky entrance via the local leisure centre.. big hotel and can be quite a walk to your room. (Common to a lot of Premier Inns) Worth noting this one doesn’t have a lift so it helps to be fit!

Was sold a breakfast on check in x 4. Only to be told on the morning they had no availability. Complained to reception was told its the new system they have had installed and they would credit our breakfast back. After 8 days still no credit. Tried emailing the hotel and keep getting bounce backs saying there are issues with this email. Tried calling several times with no answer.

The rooms were great, as they normally are with Premier Inn. But the Beefeater seemed a bit slow 🐌 with their service in the evening.

Having driven trying to find the place in the dark its not well signposted. Once in I had a great meal. Staff very friendly and a good night's sleep.

Overall have had good stays at Premier Inn, nice comfy beds. This place however had few downsides in my room and my friends room, which stank of bleach. My room heating did not seem to work, all night was blowing cold air, room shows 14 degrees, heater is set for 22 degrees. Other than that, it was a fine stay.

Very small rooms ,nice bathroom we had a family room it was so hot in there very uncomfortable to sleep in.