Premier Inn Welwyn Garden City hotel in Welwyn Hatfield

Lovely staff only complaint is contractors parking in all the disabled bays without blue badges. Difficult to walk from the other end of car park to reception. There was bu I’lllding work going on over the road, nothing to do with the hotel, who took up parking places from 8am

Nice clean rooms. Food is great here. It is a nice walk from the station which I don't mind. Staff are always helpful and friendly.

Comfortable bed and room and lovely staff. Our room was right by the train line and very noisy but fortunately, didn't affect sleeping! Very convenient location.

Convenient location, clean and tidy rooms. Quick check in via app if required. Coffee, tea and sundries top-up available near reception. What is there not to like. Top marks.....thank you.

Really disappointed with this Premier Inn

Location and price, great transport links into London.

Staff where all Trying to sort out an over booking for a customer so we where left standing for ages while they tried to sort that out

I stayed at the Premier Inn Hotel in Welwyn Garden City for two nights from November 6th to 8th. The rooms were clean and spacious, equipped with a TV. While there wasn’t much to rave about, the bed was comfortable. Some renovations were ongoing, but the staff were considerate and waited for guests to pass through.

Wasted my time 15min hanging in the phone and transferring the call to here and there. Finally someone gave a proper working umber for Welwyn garden( as the number it shows on google for Welwyn garden is not working), Still waited another 5-10min and no one answered the phone and it got disconnected. Waste of time.

Very clean and the staff were very helpful. Rooms are clean and always happy to help.

The rooms are nice and clean when you come into them. There is no rubbish in the bin, the beds are made, and it has storage spaces. The receptionists are very helpful, they help you with your room and where your room is, and paying. It is a very reasonable price for the hotel rooms. The staff here and very kind and caring. The food is delicious, neat and cooked very well.

Superb breakfast and nice services

Clean and comfortable budget hotel with good carparking in a good location for visiting Welwyn and the surrounding area. Very helpful reception team with extra tea , coffee and towels available. Nice breakfast every morning with a great choice and service with a smile from Emma

Great place to stay if you need to get the train into London, the staff were really friendly and helpful even at 12am, the rooms were ok, they could do to be deep cleaned and a few things need changing such as the soap and shampoo dispensers as that are rusty. There was also a few mould spots in the bathroom and spider eggs in the window. For the price I cwnt complain and would happily go again

Another fab premier inn, easy to find, plenty of free parking. 10 minutes walk to train station where you can get into london in 20 minutes. Super easy checkin the 2 ladies on reception were very helpful and friendly and gave us some directions we needed, sorry forgot names. Rooms were big clean and we slept very well. Would definitely stay here again.

Can't here for breakfast and my daughter, niece and nephew live the place. Decent choice of food, I haven't tested the room, service or location as it didn't stay or interest with staff

The Hotel side wasn't too bad although my key stopped working every single day which is obviously an issue, the beefeater attached is a completely different matter, the first night I had fish and chips and a biscoff sundae, the fish was completely over cooked to the point it was tough as old boots, the second night I got told I couldn't book but would have to ask for a time I might possibly get some food and then I'd have to take it to my room to eat it, (didn't bother), the next night I booked a table, waited for 20 minutes to be seated, ordered a drink (posted picture) and ordered some food, I waited for an hour to get my drink and only after asking, two hours in, still waiting on food, asked a waitress who swiftly said I'd have to wait for someone else as this wasn't her section for serving, (totally unprofessional), finally spoke to another member of staff, who wasn't sure and went to the manager where at the manager checked on her screen and said to me 'I'm sorry but it appears your food order wasn't submitted'! Couldn't believe it I'd already had been there two hours and no food, so walked out to get food elsewhere, breakfast was similar, haphazard hardly anything available or having to wait for food to be put out on the hot plates, this place is absolutely diabolical, it needs shutting down, staff retrained, and some proper chefs and organisation to it, totally unacceptable service and would advise anyone looking to book here to look elsewhere 😡

Lovely comfy room. Was concerned about the train line outside the window however slept very well. The food was disappointing in the Beefeater next door.