Based on 712 opinions finded in 1 websites
Based on 712 opinions finded in 1 websites
Nº 136 in 253 in Tewkesbury
Opinions
I have been at premier inn Tewkesbury for 3 weeks ( for work )I always have a few drinks at the bar I get very nice welcoming and smile by (samia
Gerald Carrig . 2025-03-31
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Staff couldn't be more helpful. Problem with room on first night. Staff exceeded themselves to get it sorted . Highly recommended.
Freda Lloyd . 2025-03-27
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Standard premier inn rooms and restaurant and the best staff anywhere. We're regulars here because of the staff. 101% recommend.
Dave Billingham . 2025-03-26
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Nicky and her team are fabulous. Really taking care of their (loyal) guests. Julia from the front desk is such a sweetheart to us. Thank you all👏
Susan Ho . 2025-03-22
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Easily accessible from main road. Staff were very helpful however room was freezing either window left open (5 degrees outside) heating would not work and the mattress was awful, lumpy and very uncomfortable. Collegues room smelting of stale cigarette smoke that had someone had tried to mask with air freshener.
Emj mrs goose . 2025-01-26
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Absolutely disgusting service. A mother and children were refused face to face a room and refused to eat at the restaurant tonight in the cold. This would have been fully paid for with rooms available online!
Leigh Coetsee . 2024-12-27
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I'll start off by saying, the staff here a lovely, and helpful. The rooms are decent and clean. For me, there are a couple of issues when staying here. Firstly, the location, which is great to access the M5, but horrendous if you venture out beyond 7:30am. A 15 minute journey was almost doubled, because getting out onto the motorway took so long. This isn't the hotels fault, but it is something to be aware of due to the location. The other issue for me is breakfast. Breakfast is in the pub next to the hotel, as is the case is a lot of Premier Inns, which should be open at 6:30am, unfortunately at this site 2 mornings I have had breakfast, the doors are not open until gone 6:35am, which for the majority of people isn't an issue, but if you have to be out on the road by 7am, you won't be unless you have a continental breakfast. The full English is excellent, very good standard, just incredibly slow service unfortunately. Just something to bare in mind for those who travel for work.
John Millar . 2024-12-13
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Room was good, very convenient for the purpose. However the restaurant attached, was not up to standard. Whilst the food was of a good quality, the service was awful. We were left waiting for dinner for 40 minutes in a practically empty restaurant to then wait another 40 minutes when I had to ask for them to bring dessert, which then took them another 15 minutes and a second time of asking to bring out. There were a minimum of 4 staff working but were nowhere to be found when needed.
Vicky Edington . 2024-11-30
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Great room and super value. On bus route to Tewkesbury Town centre.
Jon Eldridge . 2024-10-29
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Good hotel, but it could be better if it had gym so people could work out.
Adriano Ribeiro Da Cruz . 2024-10-20
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This was just a nice distance from we're I was working . The rooms were basic and functional. The WIFI was not much use unless you paid the fee to use the ultimate level which I thought was a bit of a cheek . Would I stop here again maybe.
Ian . 2024-10-16
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Stayed in numerous Premier Inns around the country, this ranks low for me. Not very happy with the staff especially the ones running the restaurant which used to be a Brewers Fayre, opted for the meal deal one night, food substandard and poor so didn't even bother going for the breakfast the next day so do not recommend the meal deal, Tewkesbury town centre is a mile or so down the road with a great selection of restaurants and pubs so well worth the stroll or a taxi down, a big NO from me on this place, certainly won't be back
Alan Taggart . 2024-10-11
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Hotels fine, only problem is if your a light sleeper don't stay here as your about stone throw away from a busy road and the windows don't block all the noise out.
karl norton . 2024-03-22
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Plenty of parking, friendly welcome. Clean room although a little dated.
Barbara Green . 2024-03-17
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As always Friendly , helpful staff and rooms always clean
Stuart Baker . 2024-03-11
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Excellent service, had items deducted from my bill due to unforeseen late arrival meaning I missed the last orders for the included meal. The rooms were as you would expect with a comfortable bed and a comfortable shower/bath. No complaints.
Ricky “Raikazu” Compton . 2024-02-28
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Outstanding Service from Graham, But Disgraceful Kitchen Behavior from Alex! We had the pleasure of being served by Graham, and I cannot praise him enough. From start to finish, he was amazing—attentive, friendly, and genuinely helpful. He made sure we were well looked after, checked in regularly, and provided excellent service with a great attitude. He is truly an asset to the team, and if it weren’t for him, this visit would have been a total disaster. Unfortunately, the kitchen experience was a complete disgrace, mainly due to the so-called chef, Alex. He was shouting so loudly that both customers and staff could hear him, creating an incredibly uncomfortable atmosphere. What shocked us the most was overhearing him say, “I’m sorry, it’s not my fault they’re fat and hungry.” This kind of disrespect towards paying customers is beyond unacceptable. On top of that, he was shouting at the staff and arguing when we pointed out that our burgers were raw. Cooking a burger properly is basic kitchen practice, yet somehow, this seemed beyond him. Instead of fixing the issue, he became defensive and dismissive. To make matters worse, kitchen hygiene standards were clearly being ignored. We noticed that chefs with beards were not wearing beard nets, which is a basic food safety requirement. This is not only unprofessional but also unhygienic. While Graham’s service was 10/10, the kitchen staff—especially Alex—were the complete opposite. We will be sending a formal complaint to head office because no customer should have to experience rudeness, poor hygiene, and undercooked food in what is supposed to be a welcoming dining environment. Management seriously needs to address these issues before it ruins the restaurant’s reputation.
200 Opinions
Worst Chinese takeaway I’ve had in years. Sadly it was inedible and binned. The initial order that arrived was delivered 2 hours early and it was not what I ordered. The delivery lady was rude and inpatient and frankly quite aggressive. 2nd delivery was to awful and so full of salt it was inedible. I won’t be ordering again.
1046 Opinions
Decided to change gym’s based on recommendations from a friend who’s currently a member at Hatherley. Looked online and called in regarding the “free introductory session” only to be told that it isn’t the case. I would have to pay a one off £25 charge for a 2 hour session which would then later be deducted if I decide to sign up. Not exactly an ideal situation when you’ve had a recommendation off of an existing member. Considering the membership I was looking at was over £1,000 annually plus the sign up fee of £150. I wouldn’t expect this sort of proposition as a way to try the facilities before I decide to sign up. I have already cancelled my existing gym membership with intent of changing but now reconsidering my options as I didn’t like the attitude of “the manager” who I did not get to speak to. Maybe consider updating your website if you’re not offering this service.
384 Opinions
Have been multiple times now and feel compelled to leave a review. The food is absolutely fantastic. Really tasty and beautifully presented. Andy and his team make you feel so welcome and taken care of. Really great all round. Can't fault the Canterbury at all