Based on 666 opinions finded in 1 websites
Based on 666 opinions finded in 1 websites
Nº 193 in 416 in Rugby
Opinions
Good Location, Nice modern rooms, comfortable beds. Pub next door, waited ages by the sign to be seated, staff just walked past ignoring me, in the end found table myself! VERY poor service
Stuart Ellis . 2025-05-01
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Agnes is the best receptionist xx
Lauren P . 2025-04-12
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Great hotel. Ideal location restaurant on site but also a subway and an Aldi supermarket a 2 mins walk away.
Amanda Pearcey . 2025-04-06
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We’re no newbies to premier inns but I have to say this was the worst one we’ve been to. We booked this hotel as it was only a 30 minute (ish) drive from Crufts and at a reasonable price. This hotel doesn’t offer accessible wet rooms which is a shame, it only offers lowered baths but to book in a hotel with a wet room was an additional £15 per night for us so we made do. We weren’t allowed to check in an hour early despite the room being ready (which was confirmed by reception) which seemed a little silly to us as we just sat in the car park for an hour instead of occupying an empty room. Numerous work vans were parked in the limited disabled bays without blue badges and the parking rules were not enforced by the staff. The hotel room was somewhat clean but had numerous stains down the walls that looked like they hadn’t been cleaned at all. The room itself was very small considering it was an accessible room. I barely had space to turn my wheelchair around which made the stay quite difficult. The mattress was very old and sunken in the middle so getting out of the bed as a disabled person was made increasingly difficult. It was very uncomfortable as well. The worst part for us though was the noise. You could hear the conversations of everyone in the corridors, in the rooms next door and even the rooms upstairs. The TVs from other rooms and even footsteps meaning it was a very restless 3 nights of disturbed sleep. Unfortunately, the hotel was the most disappointing part of our trip and I wouldn’t use this specific Premier Inn again if I can avoid it.
Naomi Whitehouse . 2025-03-11
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Love the staff they are all so helpful, and as a wheelchair user, it's a great place to stay
Christine Baird . 2025-02-07
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Rooms are clean and functional, note well if you are a light sleeper that the walls and ceilings at this hotel are thin, paper thin, I could hear my neighbours loud breathing and light switches on and off next door and every foot step of those above me.... Service on the front desk on my arrival and breakfast could be described as ambivalent..... A very average premier inn as premier inns go.
Tim Gaston . 2025-02-04
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Chloe was fantastic! She went above and beyond for us when stsying on saturday evening. Thank you Chloe.
Sarah . 2025-01-30
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Staff are nice and the rooms are of a good standard I'll be honest, I think the food could be a bit better but it wasn't bad by any means
Tom Vear . 2025-01-30
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Lies great. Everything you need on site.
Franz Haubrich . 2025-01-29
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Ideal location, easy to find with a brewers fayre adjoining so no walks across car park for breakfast. Bed is so comfortable I didn't want to get up. USB port next to the bed for phone charging. Everything clean and tidy.
Hazel Church . 2025-01-28
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Premier inn rugby m6 ,good food at the brewers fayre next door
Cymru73 . 2024-12-09
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Clean hotel despite late check-in, super friendly and fast service. Thanks to the service staff for the great help at a late hour.
Jörg Schneidewind . 2024-09-08
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Lovely good meal with friends.
Colin Tegg . 2024-09-07
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Functional, no A/C, good bar, foods not bad made better by good service
Dunn & Dusted Pest Control . 2024-07-11
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As always, good value, clean and comfortable.
Anthony Williams . 2024-06-12
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I had a beautiful stay at Premier Inn. The room was clean and spacious. The toilet was clean. Didn't really enjoy breakfast because they said I only paid for continental which was only croissant, cake, hot drinks and yogurt. Really plain.
Uju Chinwuba . 2024-06-12
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Room upto the usual high standard except for desk light not working. Attempted to check in at 1435 only to be told in a very brusque manner "check in 3 O'clock £10 to check in early". So I sat in my car for 25 minutes. Rules are rules I accept but I wasn't impressed with the off hand manners and will find another Premier Inn next time. Not thrilled by the corridor door outside room 60 banging until about 2300 either. Not great for £183 for one night. I usually love Premier Inn but not this time.
Chris Owen . 2024-06-05
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Nice room with great beds! Lovely and ever so friendly staff 🤩
Remco en Kevin . 2024-06-02
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Stayed with this hotel for 8 weeks would definitely visit again. Mags is friendly on reception and helpful.
Darron Williams . 2024-05-30
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Don't bother booking here if you want to sleep, the industrial unit next door sounds like a giant hoover in your room!!!
Lisa Hauwert . 2024-05-24
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Stay here regularly, staff are super friendly nothing is too much trouble,mags on reception is always friendly.
keltbray railtab07 . 2024-05-23
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Overall, it is a tired and not very functional hotel.
David Ollier . 2024-05-02
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Shame they did.not have Premier Plus
robert barnard . 2024-03-19
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Good place to stay. Brewers Fayre attached also does decent food.
Roger Faulques . 2024-03-15
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Only had meal with family and all fine except for having to make your own hot drink at a machine. Burgers were great and staff were lovely.
Teresa “Mrs H” H . 2024-03-05
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Great staff, standard rooms, exactly what you’d expect.. but, I could hear every single person around me. Maybe I just got unlucky with my neighbours but Jesus, it sounded like the guy above me was pacing and doing laps of his room.
Tyler Smith . 2024-03-02
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83 Opinions
I have travelled to many places in Uk, a bit of a foodie. Didn't expect much to eat in rugby was planning to go to Leicester. But I thought to myself let give this place a go. It did not disappoint, the smash burger was good, the naga donor was really nice. The chicken burger was nice and fresh. The chap really looked after me with the portions.
264 Opinions
Definitely more pub than restaurant. It was rather difficult to have a conversation over dinner. For those not accustomed to raising their voice, it became quite a strain. Having said that, the table which was reserved for us was positioned under the big screen, among regular socialising punters in an open space (conducive to noise). We could have moved outside, as the weather was fair, but we stuck with what we were given (before the place started to fill out). I don't doubt that if we'd have asked to move, it would have been accommodated. The service was good. The real stand-out feature of our meal was the food. While the options didn't appear to be anything special while choosing, the food was actually delicious and very nicely priced. Superb value for money! Just under £20 per person for a main, a drink, and a dessert. Mushroom Bourguignon pie, and Tikka Masala for mains. Crumble and Salted Caramel Brownie for dessert. The brownie is worth a special mention. Very good brownie, yum! We'd go again, but would perhaps request a better/quieter table.
487 Opinions
Update: I thought I'd been here before. Original review was from 15 years ago! Review 10/5/2025 Beautiful food, excellent service, great value. Spacious, bright, plenty of seating inside and outside. Clean inside and out. A couple of steps to some tables but mainly accessible. Previous review 2010: We found this place by accident and I am really glad we did. We found it really easy to find again so that was good! It's really quiet during the day time. They do lovely food at really good prices including a children's menu at £3.25 with more items than you would find in a lot of places. All the meals (including kid's meals) come with a choice of potato (so you don't have to have chips with everything like in some places!) plus salad, beans or peas. My other half said that the beer is nice (I can't comment as I was driving!). The staff are lovely. The only thing I can comment negatively is that they seem to be understaffed although they cope really well with that, it's just that meals take a little longer sometimes.