Premier Inn Romford Central (Mercury Gardens) hotel in Havering

Very busy, shame hotel smells awful in corridor and rooms

As all premier inns have an associated restaurant i am including our experience as we booked lunch via premier inn 6 People travelled some distance for an event close by went to go to lunch to be told gas leak in the kitchen no food (although they were taking bookings for the evening, how did they know it would be repaired!?) asked manager if we could order some food to be delivered NO quite rudely she said. next morning went for breakfast to be told chef hasn't turned up only have cereal.from a local person this apparently is a regular occurrence NEVER AGAIN WILL I BOOK HERE

Comfy beds, good breakfast staff were somewhat distracted when we arrived though

Thank you for your hospitality. The level of service is excellent. The rooms are clean, the staff is friendly, always happy to help.

Pleasant stay. Very clean rooms, comfortable mattress. Overall top rating for price over service.

Nice and relaxing, need I say more?

Shame food came up cold had to send it back this has been happening twice before stake pie 🥧 only 3 pieces of meat toilet's could be cleaner staff brilliant

It was absolutely a brilliant stay! Hasna helped us by booking us a room and offered us help with our luggage she was absolutely brilliant.

Easy choice of hotel with car park access and friendly staff

Juliana on reception was a diamond, making our booking in a stress free experience, she was happy, welcoming and cheerful and approachable x

Very disappointed with the restaurant staff. Poorly trained and lacking in common sense. Rude and abrupt to me. A staff member wasn’t trained sufficiently and give me some wrong information. When the manger approached me she was rude disrespectful. Her staff member had made a mistake but for some reason she thought it was my fault although I’d be given the information off another staff member who then proceeded to blatantly lie in front of my face. I’m a business account holder at premier inn and we use the hotels frequently. I’ve made a formal complaint. Abbey the so called manager who would rather try blame the customer instead of dealing with the situation differently. Her staff member have been incorrectly trained and apparently it’s my fault. Cancelled my reservation and made a formal complaint. I’d asked for a tab before I sat for my meal deal which was already paid for!! And was granted off on lad behind the bar. But apparently they aren’t allowed to give tabs even thought I was staying in the hotel that evening and my table was booked for 10mins time. Because the managers poorly trained staff gave me a tab she rudely insisted I pay for the one pint of Guinness I’d just taken instead of allowing me to pay after my meal. The lad behind with the the bar then tried to say I’d made him give me a tab!! Blatant lies to cover his back. Typical ! Abbey clearly thought I should know the rules better then her own staff. Very poor customer skills. So up at 3am this morning traveled from Manchester and now I’m I’m going to bed with no food in me because I couldn’t pay for pint after my meal!! Jokers!!! On a positive note. The girl behind reception was absolutely amazing and she clearly had been trained how to deal with paying customers and issues that may arise. She kindly refunded me my meal deal I’d pre-paid for because I refused to eat in there after being treated that way. I asked for a tab and was given one but because the staff don’t have a clue it as my fault clearly. What’s that saying? Oh yeah the customer is always right!!!

Use as a one night stop when in the area; rooms are fine small signs of being tired, but clean nonetheless.

I have bad experience about this hotel, staff and manager are very rudely they don't have manners how to talk with customer spacial manager briyanka,we booked hotel for 3 night and we have some problem like cleaning when we go on reception manager didn't give to chance we say anything

Spacious car park, good Beef eater restaurant, rooms are clean and comfortable. Shopping mall close by called mercury, worth a visit. Stayed away with work , it done the job

This has become our first choice of accommodation each time we come to London for a show. Very handy for the trains into town and free parking.

Looking a little tired to be honest, car park full of huge scummy contractors vans, beware !

Reasonable price. Easy to book online. Perfect for our needs

Worst Premier Inn I've stayed in. Miserable staff. Dated rooms. No air con on the hottest night of the year. Never again.

One of the worst premier inns i have stayed in. Rude staff on arrival, Room was 40+ degrees with one fan provided to help that didn’t work properly, when asked for another said there was not anymore available.

Very good place to sleep. Cheap and well connected to London

Was staying in the outside block, no lifts in this block, room was standard premier inn room, hairdryer didn't work, light above mirror in bathroom flickering, no air con and the room was roasting 17° outside and 24.5° in the room, window barely opens, put the fan on and it blew dust everywhere, glad was just the one night. Good location though

Another Premier Inn which does not seem to be well maintained. The extractor in the bathroom didn't work, the shower curtain rail was broken, and the wall mounted TV looked like it had been mounted after a long night out. I don't understand why there is such a variance across locations. I recently stayed at a PI in Edinburgh which was fantastic.