Premier Inn London Twickenham Stadium hotel in Richmond upon Thames

As someone who's drank many a pint of John smiths, in and around Twickenham. Cleanest pint I've had. Nice to see a bit of old school care with the lines and glasses. Lovely place for a pint or 2

Nicely designed Cafe Nero, so really nice to sit in for a little while. The staff here need a little more help. There's often only 1 person serving, so people have to wait while the poor person on service is rushing around doing multiple orders + deliveries. Whoever is managing this branch should work on the schedule and ensure they have adequate cover.

My pregnancy craving was butter chicken. My husband ordered from this place thinking they had chefs who knew what they're doing. Unfortunately, they tried to fob off a chicken korma for a butter chicken. When I called and asked why they sent the wrong dish, the man on the phone checked with the chef who confirmed no he cooked a butter chicken. I said this dish is sweet and coconutty, I asked, do they put cream and coconut into their butter chicken? The man confirmed and said yes that's how you cook it. That is not how you cook a butter chicken. They don't know what they're doing and are clearly just batch prepping sauces to try and save money, and compromise on quality and taste. Extremely upset and disappointed by this, and with no effort from the restaurant to fix it. The man on the phone just said he would tell the chef to "do it right next time". That gives me no confidence due to what he confirmed to me earlier in the conversation. To anyone who's pregnant or really craving butter chicken, please don't order from here. The taste of the food is mediocre at best and filled with oil. Very poor quality. Never ordering from here again.

What a gem! I needed to handle a call in a quiet corner and found a perfect comfy spot. Plenty of space for groups. Also the usual snug little tables... Excellent coffee. Happy customer!

Beautiful building and surroundings. Tried to eat sausage roll and spinach roll. Both cold, stodgy and tasteless , with 2 coffees which were very average. £21 later..... Disappointing doesn't begin to explain our feelings 😕. Such a shame as a member of Kew Gardens we've never before felt the need to complain. Must be a captive market and no reason to push the boat out!