Premier Inn Hatfield hotel in Welwyn Hatfield

Stayed there on Friday night and the room stank of weed and someone had left the air con unit on at 27c, had probably been on all day trying to get rid of the smell, but they'd closed the windows, so horrible night with a hot weedy smell! Feedback form on Premier Inn site takes 10 minutes to complete and then doesn't submit anyway, convenient.

Worst experience i ever had at a premier inn, i have been using Premier inn for years and have been a loyal customer, For the first time ever the person working at the front desk named Daniel Bolo was very unprofessional and very rude towards us and also had the cheek to say i don’t have to check you in after we waited for 10 minutes at the reception to be checked in. from other people i have spoken to said the same thing about this person which shows that all the customers that go there are not happy this person, i hope the management team takes this under consideration and does what needs to be done

To a patch on the others feels worn down and old and they’re not very cool with the invoices

Just here for one night room was very nice and clean a good size friendly staff and enjoyed the food would stay here again

Standard premier inn. It’s clean and comfy. Food at the restaurant was great.

Quite dated now. Rooms and bathroom very old fashioned and could do with a refurbishment. It's a shame the pub next door has closed and is now just a premier in restaurant. Food was alright but was like a ghost town.

The room was pre-cooled upon arrival (arriving with a motorbike on a very hot day), thank you very much for that. Everything clean. Beer and English breakfast in the airfield were perfect. Courteous and friendly staff, the airfield's opening times could be displayed a little better, all in all: again at any time!

Staff on reception on 4th August extremely rude ! When we asked if we could check in early a very abrupt NO asked if we could use the toilets as had been driving for 3+ hours again an abrupt NO if it hadn't been past 1pm cut off time for cancelling we would have gone elsewhere. Complained about this member of staff when we checked in later, again rude just didn't want to know . Be aware that the restaurant only open for breakfast then closes until 6pm for dinner . The surfaces in our bedroom were sticky also the stair banisters were very sticky .the only saving grace was Sabine in the restaurant in the evening a breathe of fresh air compared to the other two . These are the only 3 staff we saw .I have waited this long to post as complained to guest relations who have now apologised and stated retraining for staff there !!!!!! I must add that we nearly always stay at Premier Inns and always had great service and cleanliness but not here .

Excellent room, very helpful management, only minus was breakfast, plates and most of what should have been hot food was cold

OK for Welwyn garden city because the staff work very hard

Rooms are ok Wifi is terrible even the 'ultimate WiFi is terrible 6mb at best!!????