Premier Inn Hatfield hotel in Welwyn Hatfield

Rooms are to acceptable standard. Resultant is tired and needs updating. Staff were brilliant.

I had a very disappointing experience at Premier Inn's restaurant today that I feel compelled to share. From the moment we arrived, my group of family friends did not feel welcomed or respected as customers. When we checked in, we asked if we needed to inform anyone about our breakfast plans, and we were told we could simply walk in. However, next day when we arrived for breakfast between 9:30 and 10:00, the experience quickly turned into a disaster. Most of the continental breakfast items were running out and not replenished, even after we inquired about them. The three servers present appeared overwhelmed with our group of 20, and if they were aware they couldn't handle it, they should have declined us a table to start with. After billing, there were issues with our orders when the plates came in, and not everyone received food. While they did eventually refund us, it required a frustrating argument about whether we all had paid and if we needed to prebook breakfast. When we tried to resolve the situation, the two servers were unhelpful, while the manager, Monica, remained in the kitchen until the situation escalated. It was disheartening to see junior staff struggling to manage upset customers, using phrases like "get out." A simple apology would have gone a long way instead of deflecting blame. Monica's managerial skills were disappointing, as she neither supported her staff nor effectively handled customer concerns, something for the management to look into. Overall, this was one of the worst breakfast experiences I've had at Premier Inn. After paying for an unlimited breakfast, we didn’t receive what we ordered forget a second helping, and the continental buffet was almost empty with not even plates available. I hope management takes note of these issues to improve future experiences.

Not a patch on the others feels worn down and old and they’re not very cool with the invoices

Lovely friendly staff. Windows open thank goodness. Great clean rooms. Thank you

Nice clean room and everything worked as it should

Overnight stay here was quiet and pleasant, only problem I had was the thermostat on entering the room was up at 28°c and it was like entering a sauna. It took a while to cook down as the window doesn't open very far. But, the staff were friendly and welcoming, especially considering it was Christmas Eve, it was exactly the welcome I needed. It was clean and a brilliant place to put my head for the night. The bath impressed me as it filled in about 30 seconds. It was a nice relaxed space for a busy festive night away from home.

The hotel is OK-ish, and rooms were not renovated for decades but clean. Breakfast is basic. Internet connection is slow - 0.9Mbps. Staff is helpful. Location ok, but it is noisy around.

Stayed there on Friday night and the room stank of weed and someone had left the air con unit on at 27c, had probably been on all day trying to get rid of the smell, but they'd closed the windows, so horrible night with a hot weedy smell! Feedback form on Premier Inn site takes 10 minutes to complete and then doesn't submit anyway, convenient.

Worst experience i ever had at a premier inn, i have been using Premier inn for years and have been a loyal customer, For the first time ever the person working at the front desk named Daniel Bolo was very unprofessional and very rude towards us and also had the cheek to say i don’t have to check you in after we waited for 10 minutes at the reception to be checked in. from other people i have spoken to said the same thing about this person which shows that all the customers that go there are not happy this person, i hope the management team takes this under consideration and does what needs to be done

Just here for one night room was very nice and clean a good size friendly staff and enjoyed the food would stay here again

Standard premier inn. It’s clean and comfy. Food at the restaurant was great.

Quite dated now. Rooms and bathroom very old fashioned and could do with a refurbishment. It's a shame the pub next door has closed and is now just a premier in restaurant. Food was alright but was like a ghost town.

The room was pre-cooled upon arrival (arriving with a motorbike on a very hot day), thank you very much for that. Everything clean. Beer and English breakfast in the airfield were perfect. Courteous and friendly staff, the airfield's opening times could be displayed a little better, all in all: again at any time!

Staff on reception on 4th August extremely rude ! When we asked if we could check in early a very abrupt NO asked if we could use the toilets as had been driving for 3+ hours again an abrupt NO if it hadn't been past 1pm cut off time for cancelling we would have gone elsewhere. Complained about this member of staff when we checked in later, again rude just didn't want to know . Be aware that the restaurant only open for breakfast then closes until 6pm for dinner . The surfaces in our bedroom were sticky also the stair banisters were very sticky .the only saving grace was Sabine in the restaurant in the evening a breathe of fresh air compared to the other two . These are the only 3 staff we saw .I have waited this long to post as complained to guest relations who have now apologised and stated retraining for staff there !!!!!! I must add that we nearly always stay at Premier Inns and always had great service and cleanliness but not here .

Excellent room, very helpful management, only minus was breakfast, plates and most of what should have been hot food was cold

OK for Welwyn garden city because the staff work very hard

Rooms are ok Wifi is terrible even the 'ultimate WiFi is terrible 6mb at best!!????