Premier Inn Harrogate Town Centre hotel in Harrogate - Phone Number, Reservations, Reviews

I think the whole approach of Premier Inn, is that wherever and whichever Premier Inn you're staying in, you know what to expect. This one was just what I expected. The constant variable is the staff and the food. The food here was, again, as expected. It's plentiful, cooked well, warm at best but definitely never hot. I do need to mention though, the Black Pudding here was fantastic!!! The staff here was not enough for the amount of people staying, that then led to delays in dealing with routine administration or being seated for breakfast. This was irritating as a first world poblem but in the great scheme of things, it is what it is. An additional coffee machine or two, would be a fantastic investment...just saying 👍☕️✔️.

A comfortable and clean hotel just a short walk from the centre of Harrogate. We stayed here for just one night for a local food festival and had a pleasant stay. Very quiet at night and easily walkable to all shops, restaurants, and bars in town.

This is a super Premier Inn. Location is lovely and the room was very clean and comfortable. The reception staff working on Sunday evening 23/06/24 were so pleasant and helpful in sorting out my mobile phone charging issues. Thanks so much. Breakfast was fabulous too. Highly recommended.

Is what it is, a premier inn. Staff were great and breakfast was as expected. Rooms were ok, basic clean, had everything I needed. Parking next door for £15 a night. Good location

Quiet room, great size. Friendly staff, comfortable. Location is a bit out of the centre, but still very walkable. Recommended.

Dirty…bathroom smells of stale urine. Carpets in all areas are grubby. Cold…asked staff 3 times to put heating on in room. Was told no heating is put on when hotel is full. Then told this is not the case. 1 and half hours later was told that there is central control that can be changed. This was changed and heating came on but by this time was shivering in the cold room. Asked for room to be cleaned on day 3. Returned midday to use room. Was told may not be cleaned til 3. Asked for cleaning products to do it myself. Staff member reluctantly turned up to clean the room. Got myself a ‘clean’ cup from downstairs. Had tide marks inside. I always use Premier Inn. This is the first time I’ve stayed where guests are made to feel that they are an inconvenience. This hotel has been run into the ground and needs an overhaul. I would not stay here again.

Served at both check in and restaurant by the most miserable young woman. Getting drinks for us was too much effort for her and took 10 minutes despite only one other couple being in there. Constantly muttering comments under her breath as well. Shouldn't be working in hospitality

Lovely clean rooms, great access to the city centre.. very organised and friendly staff

Excellent central place to stay in Harrogate

I never usually write reviews but I am compelled to do so here as it has been that bad. Do not stay here! We stayed with 2 young children for 4 nights. We were checked into an unmade room and I had to make my children’s beds myself as they were so short staffed. They gave us 1 towel between 4 of us despite asking multiple times for more. Cleaning non existent, disgusting dirty room. Key card never worked so multiple trips to the front desk daily, never fun with kids in tow. The children waited 2 hours for dinner and had to give up and go to bed hungry in the end as it never arrived. Staff are clearly overwhelmed and don’t care a damn. Avoid this dreadful place. Our family Easter holiday has been ruined.

Arrived at 3.00PM checked in, told room not available yet, we finally got our room one hour later at 4.00PM, this is not acceptable

Housekeeping below par but the view was brilliant would stay again

Just returned from a 4 nights stay at Harrogate PI. Great help and telephone communication prior to arriving and room allocation. Delighted with large premier plus room overlooking gardens, very quiet with the usual lovely comfortable bed. Only issues in room no water stocked in fridge and rubber seal missing on bath plug. We found staff very friendly throughout our stay, but like others mention - breakfast was bit chaotic and needs better more organised approach as food items missing such as fresh orange juice. berries, milk, pastries, milk - non were replenished even though well before time slot ended including the fresh hot food was slow especially bacon. More experienced professional management supervision and staff training is needed as seemed out of depth which wasn't helped by leaking coffee machine and plate machine overheating. Although good for local bars and eating out, pump house, theatre and art gallery we found it hard work getting from train station as terrain very hilly.

Shocking from start to finish booked for dinner seated 10 mins late then after 25 mins we still had not placed the food order so ended up leaving and paying again somewhere else bath was dirty toilet was dirty no TV remote in the room asked and still never arrived no USB ports in rooms which was disappointing statins on bed sheets yet to see what happens at breakfast staff totally lost with the sheer volume of customers

Avoid the top floor. Noisy from the heating for the hotel which is on the roof above.

Very slow check in, due to the automated screens not accepting details. Third bed not made up on arrival. No additional milks available for the room. Short staffed at breakfast leaving orange juice and drinks jugs generally empty. No honey available. Having stayed countless times in Premier Inns, this was by far the worst I have stayed in.