Premier Inn Harrogate South hotel in Harrogate

This is by far the worst Premier Inn I have ever stayed in. The reminder email advertises early book in (11:00) for £10, but only on arrival. When we arrived, we were told this was not the case and we had to wait until 3pm, but should go do something else whilst waiting. As we only had just over an hour to wait, we decided to stay in the foyer as the restaurant/bar was out of use and there is very little in the area (except for a train station). The elevator was also out of use, which listening to other visitors was quite a big problem although did not really affect us directly. The Premier Plus room that other members of my family had stayed in, had no heating and very mild hot water, not suitable for a shower. This was "rectified" by giving them an oil radiator. The quad room that I stayed in was not suitable for the number of beds that were required to sleep the 4 of us, with furniture having to be removed to make way for the beds. Despite the TV having Freeview, there were no channels other than the basic 5. Breakfast was served in the (most of the time closed) restaurant, and whilst the continental breakfast was buffet style, the hot breakfast was ordered at the table, and then your menus taken away (so make sure you order enough the first time). The hot breakfast took quite a while to come, which worked out in our favour as the hotel contains the worlds most inefficient toaster. But I was later informed by party members that the wait for breakfast had reach an hour. Checkout was fairly straight forwards, as there was no one around. Safe to say, I will not be returning and would advise readers to consider alternatives.

The worst premier inn I've ever stayed in .....staff need training in hospitality all staff on duty from 20th to 22nd November had no welcoming or communication skills ...the lit had been broken for days and staff shortages meant no restaurant in the evening staff were obviously tired of relaying this information...we accepted these inconveniences but no courtesy greetings or farewell unforgivable so rude

Booked 3 nights, faulty hot water, no food available due to staff shortages and faulty systems. Staff rude, and not helpful. Black mould growing in places, Room had view over kitchen waste compound, someone needs to learn to close bins, and not leave food waste bags on the ground.

Good location and friendly staff. Comfy beds. BUT It’s noisy. We were a family of four and the receptionist warned us that we were above other rooms so asked that our kids didn’t run about after 8pm. Cheek of it when we were under, what sounded like, a herd of elephants for our entire stay. Doors slam so loudly constantly day and night. Family room big but the only window was in the annex area so it was dingy. So hot and no air con. Hot breakfast was off the one day we wanted it. So we got a continental, which was nice but I’d paid for a full breakfast. Asked for a refund twice from two different staff but they kept saying someone else would be sorting it. But I’ve yet to hear about it. Mediocre at best, but a nice friendly team.

Terrible. Staff had all walked out, only a room available. Premier Inn you you need to close until problems are resolved.

The hotel is tired, dirty and should basically be closed. They are very short staffed with a rude lady on reception. The restaurant and bar are closed but it will still accept a booking for a meal deal. My advice would be book elsewhere.

Arrived Sunday evening and found there was no restaurant. We'd booked the meal deal so had to get a refund. Loads of people in the same boat. Told we were sent an email. We weren't. Nowhere open nearby, so made do with a pot noodle.

The reception lady on on sat afternoon was excellent

Rooms comfortable and clean. Unable to fault this hotel. Staff friendly and efficient on check-in. Dinner and breakfast in pub next door lovely.

Stayed here for 2 nights to visit The Dales & Harrogate. Premier inns are always good value & clean. Staff were very welcoming here & the pub next door had a good menu & pricing.

Stayed over as a halfway point for Scarborough. The staff were friendly and helpful, the breakfast was great, but importantly the room and bed were amazing, clean and comfortable.

Breakfast needs updating. No coffee machine so only black with milk. Outdated toasters which take ages and bathrooms all need a grab rail if the shower is over the bath. Many people who miss out on a accessible room still need stability in the shower myself included.

Went there to celebrate a special occasion so booked a premier room. It was dirty! I was so disappointed. I usually give a hotel room a wipe around but had to really do a lot in this one, the bathroom had lots of dust on the skirting boards, the sink was covered in hair - looked as if someone had shaved and shaken the razor all over, the fittings in the shower where they fitted to the wall had black mould, I did get a lot off but it had been there a while, the toilet fittings were equally filthy, that came off easily, but I didn't think I should have had to do that, or any cleaning. The soap dispenser was broken so I had to remove the container so we could access the soap. The tray for making tea hadn't been cleaned, the container for tea bags etc was stuck to the tray with what looked like spilled milk, the coffee maker was filthy I didn't use it. The window frame and glass had black mould, easily removed. There were bits of paper under the edge of the bed, bits of plastic under the desk, and the surfaces needed dusting. The only clean things were the bedding and towels. I did complain, but the only member of staff was the receptionist who did offer to come up and sort it but she couldn't leave her post and wasn't sure when she'd arrive. That wasn't acceptable. She advised me to write a bad review! The stairway up to the room was in such need of a good hoover, the bits in the floor when we arrived were still there when we left 4 days later! We did use the adjoining restaurant, the food wasn't bad, but we found the breakfast not good value for money so only used once, but we did have lunch there which was nice (rump steak and a mixed grill) However the restaurant itself needed a good dust and hoover. We chose this hotel because it had parking which isn't easy in Harrogate but wouldn't go there again. I do not recommend that you go here.

Had a great couple of nights, really enjoyed the food from the restaurant. Would certainly book again in the future 👍👍

Lovely family room Very friendly staff on arrival

No heating as hotel did not have a bettery for the thermostat and no plug for the bath. Rude reception who were more concerned at getting £10 to check in early. I think I will use Travelodge in future

Our family stayed here for three nights, large room, great breakfast and location, very much recommended. A special shout out to the manager and especially Leonna working at reception, who chased down a watch we left in our room, and then went above and beyond to keep it safe and post it to us. Amazing staff.

Brilliant place staff fab rooms lovely, nr train station and bus station

Hotel was great. It's a Premier Inn (pi). Standard, good rooms. Service is always a problem at p.i. Checking in 6 people took 30 minutes! Not good. PI needs to sort its i.t. systems out. We had a business account! My main gripe is the 'attached' pub! Sunday hours ....bar closes at 9pm! In the week it's 10pm! Ridiculous! The bar staff (young lads) at table/table were helpful and attentive, but the management were very un friendly and, almost, hostile! Not a good atmosphere. All in all....hotel - 7/10. Table/table pub - 3/10. Food very average. Stay at your peril!

Only a one night stay but ideal location to Harrogate for us.