Premier Inn Hagley hotel in Bromsgrove

would give 0 if i could? don’t go to this hotel i got lice snd bedbugs up my arse. (you don’t want the details) i’m itching all over and i don’t have money to help it as i got robbed of it all.

hotel very kind services people there are very polite

Stayed at the Premier Inn Hagley for a weekend getaway and couldn’t believe how much value we got for the price! The location is ideal—right off the A456 and just a short drive from the Clent Hills, which made exploring the area a breeze. Plus, Birmingham is only 20 minutes away if you want a city day trip! The room was spotless, no-nonsense, and had everything we needed: a comfy bed (seriously, slept like a log), a squeaky-clean bathroom, and a kettle with proper tea bags—no stingy portions here! The staff were super friendly, especially the evening team who helped us sort a last-minute dinner recommendation. Speaking of food, the on-site Thyme restaurant was a lifesaver after a long day of hiking. The all-you-can-eat breakfast was a hit with the whole family—my kids demolished the pancakes, and the coffee kept us adults going. Only minor gripe? The Wi-Fi was a tad slow, but honestly, for the price and convenience, we’ll let it slide. If you’re looking for a no-fuss, reliable base to explore Worcestershire or the Malverns, this Premier Inn nails it. We’ll definitely be back!

Stayed heee not long ago was great will come again staff where brilliant

Amazing place, highly recommended!

Very comfortable stay, would highly recommend.

Had a fantastic stay at Premier Inn Hagley hotel! The experience was excellent, with comfortable rooms, great service, and a convenient location. Highly recommend for a pleasant and hassle-free stay!

Great full hospitality and nice customer service

Premier Inn Hotel Review I recently stayed at Premier Inn Hagley, and overall, it was a pleasant experience. The hotel delivered exactly what you would expect—clean, comfortable rooms at a reasonable price. The room was well-maintained, with a comfortable bed, fresh linens, and a decent amount of space. While it’s not luxury, it’s perfect for a good night’s sleep. The blackout curtains and quiet atmosphere contributed to a restful stay. The staff were friendly and professional, always ready to assist with any requests. Check-in and check-out were smooth and efficient. One of the highlights was the breakfast. The buffet had a good selection, including hot and cold options, and everything was fresh and well-stocked. The attached restaurant also served reasonably priced meals in the evening, which was convenient. The location was ideal, close to [mention nearby attractions or transport links], making it easy to get around. Parking was also hassle-free, which is always a bonus. The only minor downside was that the room lacked some modern touches, like USB charging ports or more storage space. However, for the price and purpose—providing a reliable, comfortable stay—it did the job well. Overall rating: ⭐⭐⭐⭐☆ (4/5) If you’re looking for a budget-friendly, no-fuss hotel with clean rooms and good service, Premier Inn is always a solid choice. Would definitely stay again.

Great, clean and a nice stay at this hotel.

Well located for the town centre

A Premier inn is a premier inn. A lovely location. However the Hotel didn't have a enough space in their bathrooms a little cramped and I have stayed in a few Premier inns. But over all eveything else was spot on.

Only thing missing is a car charger but for the price. Me and my little girl arrived late on the 13/12/24 bur the lady on the desk was amazing and friendly. Gave me a complimentary drink too... very much appreciated at the time.

We Had a great stay the receptionist called kelly was so nice towards me and my family and she also had a good personality. She helped with directions and pointed us in the right direction . Food was great and had a good night sleep. The room was as expected 👌 overall we will be returning

We stayed here from the 25th of October to the 29th and wow it was the worst hotel I’ve ever stayed at. We booked two rooms and in one of them the bathroom fan wasn’t even working. We usually book with premier inn instead of holiday inn or someplace else because it normally has better quality however this one was very disappointing. There were cracks and damp everywhere. And on our final night there were around 20 larger mosquitoes as well as several other bugs there. Which leads to my point on customer service. It was abysmal. On our final night we came back at 2/3am and was so tired. So seeing those bugs was especially horrible. We asked the receptionist for help and she was rude and useless. We asked to switch rooms but she said no, we then asked for something to get rid of them like bug spray or disinfectant to which she said no. She then told us it was our fault for leaving the window open however we received no warning when we came so how would we know to keep the windows shut. We then had to spend half and hour using tissues (which they didn’t refill, we had to get a pack from reception) to catch and kill the mosquitos. Another thing that really irked me was the fact that we asked our room to be cleaned twice and both times they didn’t do it. We then asked a third time to which they said our room was too dirty. Honestly it may have been a bit messy however they could’ve at least changed the bins and refilled the tissues. This hotel was truly a nightmare and I have many more complaints but overall the staff were rude and unhelpful. I especially hope that the lady who was working at 2/3am on 29/10/24 gets dealt with because I have never met a ruder worker. For the amount paid I will very much be moving onto holiday inn or something. Very disappointed. I wish we took photos of the bugs but unfortunately it didn’t come to mind while we were catching them.

Absolutely horrible. Rude staff, disgusting rooms and bugs galore. Receptionist working on 29/10/24 at around 2/3am was especially rude. Never had such a bad experience at a hotel before. Came back to around 20 mosquitos in our room. Would not recommend at all.

Just what I'd expect from Premier Inn. Clean room and helpful staff

A* Service, rooms clean and tidy, nice positive vibe from the staff on reception. Everything you want from a hotel, good value for money

Great hotel with plenty of free parking and Beefeater restaurant

Lovely little premier inn with decent onsite beefeater

Good clean rooms staff very friendly and helpful would recommend staying here

Great weekend spent here for my daughters wedding at hagley golf club.. let us arrange for hairdresser and makeup artist. .thank u

Friendly staff, very welcoming and lovely location. Hotel was clean. Would definitely stay here again!

I would like to say a big thank you to kelly and khalifa, They was incredibly welcoming and made me feel right at home from the moment I walked in,Their warm and friendly demeanor really added to the positive experience. I would definitely recommend their service to others!

Hayle is always very helpful. Steak great.

Just spent the weekend here with my two kids and other family members were in two other rooms... I'm not really one to ever moan nor complain but rooms were not really the greatest, hospitality with a warm welcome was non-existent on arrival. Bathrooms are a tad too small and the floors were possibly cleaned with an old or dirty mop with the constant smell of a 90's run-down caravan scent blasting soon as you walked in the room, both my kids kept mentioning it too. Tv remote that has a working on and off button would have been nice too. Morning breakfast wasn't much better, having to walk across the car park room in the cold to get to the Beefeater restaurant and not even within the hotel itself was a royal ball ache especially with my two young kids only to be met with zero smiles on entering probably because a large group of us with 3 out of 4 noisy children. The chef was very friendly though, he came over to say hi and was brilliant with the kids making them laugh. Free parking and WiFi is available.