Premier Inn East Midlands Airport hotel in North West Leicestershire

That girl Georgiana from the night shift, she’s mean to the customer, acting sassy and not paying attention to the customers needs. Find someone better

Really nice hotel. Room had been recently refurbished and all the gadgets. Parking was £9 for the night ,reduced to £7 with prem code.

Stayed at the Premier Inn East Midlands Hotel prior to a flight the next day for a holiday. The main positives were that there was absolutely no noise from the airport or the roads nearby in the room, the sound proofing was excellent. The evening meal selection was very good, I would recommend taking up the offer of a table booking on checking in if you need it as space is limited. It was a pleasant surprise that they cook the breakfast to order, so nothing sitting sizzling away in a buffet counter. Upon arrival I didn't get the memo that you need to register your entry in the car park straight away, I asked about this when checking in, but the staff member was in training so he didn't impress the need to do this, just that there was a terminal for paying by the entrance door. I subsequently got a letter in the post from the car park enforcers ParkMaven informing me of my "crime" of "overstaying" based on my parking booking - the charge is £7 for 24 hours regardless of the start and finish time - my "crime" was to have arrived at 6pm and registered my 24 hour parking fee of £7 at 8:10pm after I'd had my dinner. Anyway, after a post to the Premier Inn customer services team web site, I was contacted by someone from the East Midlands Airport hotel within 2 hours and the fine was refunded before it had time to clear in ParkMaven's account. Can't say fairer than that.

Excellent stay at this recently refurbished hotel, rooms are very good Looked after really well by Vicki in the restaurant which was busy

Hotel great location and staff at thyme restaurant were amazing thank you Melissa and Jamie

Had a fabulous stay at East Midlands Premier Inn in their Premier Plus rooms. It was great tonhave free water and coffees in the rooms and the rooms were furnished to a high quality. I also liked that they were supporting and arts charity initiative with the pictures on the walls a lovely touch. The staff were excellent throughout - polite helpful and friendly. Big thank you to Abbie Emma Jamie Pat Ovi and Liviu who looked after us so well in the evening of 29th November and Kia who did a wonderful job at breakfast time on 30th. Will definitely recommend and look forward to staying again.

I’ve stayed in a lots of Premier Inns but this one stands out for friendly staff- would definitely come back again

Lovely stay, very relaxing and comfortable. Colse to the airport.

Ideal hotel to stay at for a weekend visit to Donington Park Circuit.

Typically efficient prem inn,always clean and good value

Third time in a row I’ve stayed here on business and the service is outstanding. Meal times are always very busy but the service is as ever excellent and attentive. Special praise to Melissa, Emma, Abbie & Vicki for their exceptional care and consideration. On observation nothing was too much trouble no matter how busy they were. They are a true credit to the brand. I will be sure to visit again soon.

Used this location as a base for a Business Meeting at Donington Park . Checked in at 1500hrs , and provided with comfortable and spacious room on the second floor . Our Hosts ( Ami and Viki ), were helpful and friendly during a check in , and evening meal . Thanks to Becky in Housekeeping for providing a spare towel . Rooms were clean to a high standard , beds and sleep quality were excellent. Air conditioning worked perfectly, and necessary during our stay . Toilet and shower were very clean and well maintained . Decided to dine here on the evening , and although we only ordered a side salad to accompany a Lasagna- it was piping hot , and very tasty ( Not quite worth the money paid , but better than nothing ). *BE AWARE* Parking is NOT FREE ! There is a machine to the right of the entrance ( Outisde ), obtain a discount code from reception . Place your registration number , length of stay ( allowing for over run in your schedule ). Proceed to payment , then select add promo code ( where you will add the code from reception ) - which changes regularly for regular users of this Premier Inn . You will need to add your mobile number for your receipt ( You will receive a text receipt within 2+ hours of using this machine ). Discount was minimal, and better than £100 PCN Overall , an enjoyable stay , food served was very acceptable .

Rooms nice and clean. Staff very friendly. In the Premium Plus Rooms, there is a fridge and coffee maker. The wifi in the Premium Plus Rooms doesn't reach.

Love the location perfect for the early morning flight from East Midlands airport, rooms are lovely, evening and breakfast great served nice hot food , look forward to staying for my next trip away

I stayed in the Premier Inn Plus room, and it was amazing !! Fell asleep straight away . I understand there was construction go on but didn't hear anything. The staff were amazing, thank you !!!

Clean and does what it says on the tin

Excellent hotel for airport stopover.

I had a great stay. Billy provides excellent costumer service. Scrambled eggs can be improved. Two big towels should be provided.

I’d give 4 stars but the wifi quality is poor, 3G on a phone is better. Changing date of arrival seems to drive the price up despite the hotel being pretty empty on this occasion compared to previous stays for a cheaper price.

Probably one of the worse experiences.. Room TV not working, room changed, Toilet overflow ran all night Arrived 6:45, first available table in restaurant 8:30. Once rooms were sorted popped to restaurant at 7:30 as many tables unoccupied and asked if i table was available pre 8:30. Table was available Meal booked soon after 7:30, arrived 8:30 😂.. and wrong , you couldn’t write this one Absolutely rubbish service and rooms with faulty appliances