Premier Inn Dover (A20) hotel in Dover

After reading the mixed reviews was having doubt's about this hotel. So glad we stayed, it was very clean and tidy and still had the bath in which I like instead of a shower. Couldn't fault it. Staff friendly and the Beefeater restaurant next door was excellent. Enjoyed our four day's stay immensely. Good place to explore Dover Castle and surrounding areas. Would highly recommend

It’s always been our favorite hotel here. But as with everything else it’s all gone downhill. The restaurant next door has always been inviting but this time not enough food left on the menu and bad service so all in all we may not stop off here again.

Simple but perfect for a short stay. Clean and good location.

Road and car park noise all night and at 4.30am when motorbike riders get ready to leave for the ferry.

Dated building, staff in the hotel pleasant and helpful. The restaurant on the evening a totally different story. Stressed, overbooked, understaffed in the kitchen, management totally clueless on customer service, felt so sorry for the waiting staff who did their very best. When the food came it was fine , so why such management stress. Breakfast was also good. However, place is dated and needs total refurb.

Perfect stop over if you want an overnight stay before getting the ferry to France. Staff were very helpful and room was very good value for the money.

Hotel reception very poor, wont be coming back

Nice location with neat and clean rooms, professional staff, enough parking spaces for guests, and lovely restaurant for breakfast and dinner.

Great location for easy access to the Shuttle

Excellent large room, clean, conveniently located, pleasant staff and superb breakfast service!

Needs a bit of a spruce up, but very clean, polite staff and a great location for the ferries

Convenient location if you are using the ferry crossing. Comfortable beds and tidy room. This thie the bathroom was very small.

Stayed three nights here, and no wi-fi at all.

Great staff. Mollie was very helpful

No air conditioning; rooms are extremely hot and uncomfortable Outdated, noisy fans from the 90s No food available on the return trip Long wait times for a table at the adjacent overpriced pub with poor quality food We booked Premier Inn for both legs of our trip to Europe, expecting a comfortable and pleasant stay. Unfortunately, our experience was far from satisfactory. Issues: No Air Conditioning: The rooms were unbearably hot with no air conditioning. The only cooling option was a noisy, outdated fan from the 90s, making it difficult to sleep or relax. Lack of Food: On our return trip, there was no food available. We were told we couldn’t get a table for three hours at the adjacent pub, which we had tried on the way up and found to be overpriced with poor quality food. The kitchen staff there were noisy and rude. Alternative Dining: We ended up getting food from a local Chinese takeaway and had to eat it in our room, which was not ideal for a family with kids. I would never stay here again and highly recommend you push on to the next hotel to stay. This Premier Inn falls short of its name and expectations in every possible way. Save yourself the trouble and find a better place to stay.

Great stop off for our ferry the next day , nice quiet location for a change

Staff seemed pleasant enough and location is good in terms of access to Dover including ample parking, however a few major things let it down. In a nutshell, bring an airfreshner, check your heating works, don't rely on having internet and don't bother getting the breakfast. Stayed for one night. Upomln entering, the hotel smells quite stale. In our room the window was open. Not an issue to get some fresh air except the room was now cold and the wireless thermostat in our room didn't work. Secondly, you couldn't have a shower for more than a minute because the water wouldn't drain properly and the bath would fill up with waste water. Thirdly, the wifi is a complete joke. They state on the website that you can skype. You can't even load a webpage on their ridiculous wifi with a upload speed of 0.36mb. On top of this, the wifi keeps disconnecting and you have to keep going through the validation process. Lastly, this unfortunately annoyed me the most. They advertise the famous unlimited breakfast. I prepaid for this. All hot food items have to be ordered through waitress/waiter and are therefore not on display. On top of this, they missed a breakfast item that I ordered and they never came round again so I could order more food. In addition the breakfast was flavourless like it had been reheated. So much for unlimited.

My first choice for a stopover when getting an early ferry. The usual Premier Inn standards. Friendly helpful staff, comfy bed etc. The only negative is that the free wifi is slow and you need to pay extra for a decent speed. Given that there is poor or no 4G signal locally it feels....wrong.

Premier Inn Dover has a wonderful service for their guests. My wife has selected this hotel for celebrating my birthday 🎂 The manager of the hotel Dana was amazing and humble with the guests. Staffs were kind and friendly also. We are taking excellent experience with us❤️