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4.2

Based on 735 opinions finded in 1 websites

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Nº 205 in 444 in Dover

Score
OpinionsNoteGoogle7354.2

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Needs a bit of a spruce up, but very clean, polite staff and a great location for the ferries

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Andy . 2024-11-09

MORE AT Google

Convenient location if you are using the ferry crossing. Comfortable beds and tidy room. This thie the bathroom was very small.

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Gabriela Malczewska . 2024-11-05

MORE AT Google

Stayed three nights here, and no wi-fi at all.

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Yvonne Upton . 2024-10-08

MORE AT Google

Great staff. Mollie was very helpful

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Tim Hitch . 2024-10-05

MORE AT Google

No air conditioning; rooms are extremely hot and uncomfortable Outdated, noisy fans from the 90s No food available on the return trip Long wait times for a table at the adjacent overpriced pub with poor quality food We booked Premier Inn for both legs of our trip to Europe, expecting a comfortable and pleasant stay. Unfortunately, our experience was far from satisfactory. Issues: No Air Conditioning: The rooms were unbearably hot with no air conditioning. The only cooling option was a noisy, outdated fan from the 90s, making it difficult to sleep or relax. Lack of Food: On our return trip, there was no food available. We were told we couldn’t get a table for three hours at the adjacent pub, which we had tried on the way up and found to be overpriced with poor quality food. The kitchen staff there were noisy and rude. Alternative Dining: We ended up getting food from a local Chinese takeaway and had to eat it in our room, which was not ideal for a family with kids. I would never stay here again and highly recommend you push on to the next hotel to stay. This Premier Inn falls short of its name and expectations in every possible way. Save yourself the trouble and find a better place to stay.

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Simon Hosker . 2024-08-08

MORE AT Google

Great stop off for our ferry the next day , nice quiet location for a change

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Jon Burgess . 2024-07-06

MORE AT Google

Staff seemed pleasant enough and location is good in terms of access to Dover including ample parking, however a few major things let it down. In a nutshell, bring an airfreshner, check your heating works, don't rely on having internet and don't bother getting the breakfast. Stayed for one night. Upomln entering, the hotel smells quite stale. In our room the window was open. Not an issue to get some fresh air except the room was now cold and the wireless thermostat in our room didn't work. Secondly, you couldn't have a shower for more than a minute because the water wouldn't drain properly and the bath would fill up with waste water. Thirdly, the wifi is a complete joke. They state on the website that you can skype. You can't even load a webpage on their ridiculous wifi with a upload speed of 0.36mb. On top of this, the wifi keeps disconnecting and you have to keep going through the validation process. Lastly, this unfortunately annoyed me the most. They advertise the famous unlimited breakfast. I prepaid for this. All hot food items have to be ordered through waitress/waiter and are therefore not on display. On top of this, they missed a breakfast item that I ordered and they never came round again so I could order more food. In addition the breakfast was flavourless like it had been reheated. So much for unlimited.

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Connoisseur . 2024-05-29

MORE AT Google

My first choice for a stopover when getting an early ferry. The usual Premier Inn standards. Friendly helpful staff, comfy bed etc. The only negative is that the free wifi is slow and you need to pay extra for a decent speed. Given that there is poor or no 4G signal locally it feels....wrong.

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Russell Booth . 2024-05-05

MORE AT Google

Premier Inn Dover has a wonderful service for their guests. My wife has selected this hotel for celebrating my birthday 🎂 The manager of the hotel Dana was amazing and humble with the guests. Staffs were kind and friendly also. We are taking excellent experience with us❤️

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Mind_The Gap . 2024-05-02

MORE AT Google

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