Premier Inn Cirencester hotel in Cotswold

Why can't we open the windows anymore. No wonder the room smelt damp, nowhere for the steam to escape.

Rooms as you would expect of a premier inn. Friendly staff although restaurant currently going through change from beef eater to generic hotel restaurant with no name. Average food and with so many good restaurants in Cirencester I would give it a miss.

Had one or two issues with housekeeping but otherwise two comfortable nights ‘accessible’sleep. We didn’t eat at the hotel so unable to comment on that. I have been a fan of Premier inns for years

As a discerning patron of hospitality services, I feel compelled to share my recent experience at a Premier Inn establishment, marked by a discord between the enticing promises proffered on their website and the stark realities encountered during my stay. My dissatisfaction emanates from the grievous misrepresentation of Premier Plus rooms, the non-fulfilment of a paid upgrade, the dearth of breakfast options, and the operational mismanagement culminating in the premature cessation of breakfast service. Misleading Representation of Premier Plus Rooms: The disparity between the lavish portrayal of Premier Plus rooms on Premier Inn's website and the underwhelming accommodations allocated to me upon arrival reveals a disconcerting lack of transparency and candour in their marketing practices. The embellished descriptions failed to align with the austere actuality, leaving a palpable sense of disillusionment and disenchantment. Including this, the windows in the room did not seem to open because there was AC included in the room, however the AC unit took around half an hour to start working, leading to the room becoming unbearably hot in the middle of summer. Failure to Deliver Promised Premier Plus Room: Having paid a premium for an upgraded Premier Plus room, the failure to honour this reservation and provide the expected enhancements represents a breach of trust and a disregard for the customer's explicit preferences. The absence of the bespoke amenities promised underscores a deficiency in service delivery and a disregard for the fundamental tenets of customer satisfaction. Inadequate Breakfast Provisions and Service Disruptions: The absence of breakfast options during my stay, compounded by the depletion of food supplies and the premature closure of breakfast facilities due to operational lapses, reflects a lack of foresight, preparation, and customer-centricity. Such deficiencies in provisioning and service management detract from the holistic guest experience and besmirch the reputation of the esteemed Premier Inn brand. In conclusion, the dissonance between the advertised allure and the tangible offerings experienced underscores a systemic issue that warrants immediate attention and rectification. I implore Premier Inn to introspect on their marketing veracity, operational efficacy, and commitment to customer satisfaction to avert the recurrence of such lapses and uphold the standards of excellence expected from a reputed hospitality entity. Overall I would recommend other Premier Inn hotels, such as the Premier Inn hotel in Poole, but this location is one of the lacking parts of this franchise. My hope is that this feedback serves as a catalyst for introspection and improvement, fostering a culture of accountability, transparency, and customer-centricity within the esteemed Premier Inn organisation.

As expected, clean, comfortable room. Complimentary breakfast as Beefeater fully operational. 30 minute walk into Cirencester via footpath.

Standard Premier Inn, simple, clean, free parking. It's literally next to Macdonald and grocery store. There's no USB charge plugs in the room

Clean and tidy lots of parking helpful staff

The person above was very heavy footed, it seemed they was stomping around the room late evening and then 6am the next morning. The plus side is great staff and spotless room also a beefeater next door

I received a parking fine for parking during my stay even it's free parking. The counter staff didn't mention registering for parking and I was fined a huge amount of money.

Friendly staff, clean. Beefeater next door and McDonald's across the road.