Premier Inn Chatham/Gillingham (Victory Pier) hotel in Medway

Excellent staff but they didn't have enough

Great hotel for this price!! Friendly staff.

Location = well situated. Service = staff friendly, room clean and food good quality. Now for the negative. I could not sleep. I was in room 3 on the ground floor forn2 nights and got barely any sleep. The aircon would make crackling sounds (needed to be on as room was way to hot and windows cannot be opened) throughout the night and wakened up please bare in mind I'm not usually affected by sounds during the night. The worst part was the staff only room next to that room. Staff would go in there throughout the night, allow the door to slam and shake the wall connected to my headboard. This would shake me awakened 2am etc. The noise is too much. The experience has left me really tired while on a work trip. Please advise staff to be cautious with closing doors and/or adjust the door to close quietly. Also please fix the aircon to now tick, clang and thud during use. Overall hotel met expectations but the quality of the stay was affected byblack of sleep.

We stayed here for a work wedding and it was amazing. The staff was amazing was so happy with the service and so unbelievably lovely, they made our stay! The food was good too a lot of selection. One women in particular we didn’t catch her name we think it might be Sarah. Blondie women with false eyelashes and small late 30 early 40. She was so welcoming and chatted to us for a while. The premier inn plus rooms were great and clean. Was the best one around the area to be honest. Thank you for an amazing stay

The rooms are good but the service isn’t. Clearly miscommunication as I booked a room beforehand and there suddenly is to a room for me. Took a while for them to sort that out After that the rooms are good but service is clearly lost amongst themselves

Love it. Quiet ideally close to shops and amenities. Lovely breakfast. There's a certain chef when you see him at breakfast it's going to be yum 😋. Great seating area, tasty black pudding

The staff a very polite and welcoming. Breakfast was cooked by Les and Beth , which was delicious and he even made Sunnyside down eggs when asked,The restaurant staff are very helpful, especially John and Sarah

Great location very comfortable and noise free. Clean and very modern spacious rooms. Staff great helpful and friendly. Neil Winstone Alfriston East Sussex

It's is usually good value for money but I don't understand the reason customers are charged for parking. For this reason I shall not return.

No fast track check in terminals were working. Service wasn't as good as most premier inn hotels I've stayed in previously. However, it does seem extremely short staffed. The room smelt musty and the window couldn't be opened. The price was expensive for what service you get.

Very clean and comfortable rooms. Lovely showers. Friendly service at reception and helpful too. Only criticism is no sockets for charging phones near the bedside but it's not the end of the world, still clean and comfortable accommodation

Good and reliable. Staff was very friendly. Check in machine broken, as always. Don’t understand why they bother.

I stayed at Premier Inn Chatham/Gillingham during my vacation from U.S. I couldn't have been more pleased with the service and care, especially from Sharon and Les. Les made the most delicious breakfast. I kept going back for more hash browns. Sharon was so sweet and made sure I was ok. I certainly will go back on my next trip to England.

Clean and tidy. Standard Premier Inn service. Thank you.

Nice clean room, all staff very friendly and attentive, spot on location for my trip.

Honestly, for the price absolutely amazing. Nice rooms, wonderful service, and really great breakfast. We had an awesome stay and are happy to recommend it.

Good rooms and location for the price, staying near to friends living in the housing development nearby on the rocks, great to be able to walk to the rocks. Emma on the front desk was lovely and really made the start to our stay super positive. Thanks Emma!

Stayed a number of times now through work who send us on training courses in Kent from North Yorkshire. The staff make this place and the managers are always avaliable for help with advice if needed ( they are usually working I any department to assist their staff). This Hotel could teach other hotels how to work as a team from the manager to the newest member of staff. Well done Premier inn keep up the good work. Definitely recommend to all.

Comfortable clean room in a good location for my needs.

Love staying here. First class service from everyone, the rooms are clean and spacious. Excellently located for everything I need. Just perfect.

I have stayed at this Premier Inn for business regularly since the first week that it opened nine years ago. The staff, quality of the rooms, food and the location are always of the highest standard. Special mention to Nick, Joanne, Emma, Martin, Les, Liv and Keighley who always make every effort to look after myself and my colleagues.