Premier Inn Camberley hotel in Surrey Heath

Excellent customer service. We arrived from Australia to find our travel agent had not paid for our accommodation at the Premier Inn. Maria, Morais, Rabina, Zama and Juliet all made our check in experience as smooth as possible. Thank you to the Premier Inn staff for all your kind assistance.

The rooms are looking a bit tired. The receptionist did not offer breakfast / dinner options in the restaurant. No wi-fi password given. Night guard and another member of staff could not help with this query. Good bed. Excellent price. Central location.

I had a very poor experience here to start off I had to wait 15 minutes before being seen by the receptionist on check-in. When I got to my room I was tired. I went to the bathroom and realised it was quite dilapidated, a brown toilet seat which once was white, paint hanging off the bathroom ceiling and around the mirror mould in the corners of the bath and the ceiling, a broken shower head and air-con that didn't work on a cold day. I went downstairs back to the reception and waited 10 minutes to request a heater which led to a member of staff being quite rude towards myself until another member of staff intervened to correct the abrupt colleague. I stayed on the 15th February 2025 in room 401 BBI4124419

We were rather unimpressed with our stay to say the least… we booked to stay here for valentines weekend as it looked like a lovely area, however we were absolutely appalled when we got into our room. We were in room 212 which upon entry we could smell this really musty smell that was almost suffocating it was that strong. We chalked it up to the fact that maybe the fans were blowing it out from the bathroom when we had the light on so we shut the door and kept the light off. This helped with the smell but still smelt in the bathroom, on the second night upon closer inspection we found the bathroom was covered in mould. There was no staff until the next morning so we couldn’t request a room change. The lady we spoke to on the desk was absolutely lovely & pointed us in the right direction to get a refund so nothing but amazing customer service, it was just such a shame that this was let down by the room cleanliness & quality, the rooms are also very thin so you can hear a lot of your surroundings & we could hear the people next door talking & children running and screaming up and down the hallways. There is also no onsite parking so we had to park a 10 minute walk away at the station which meant all together over the whole weekend we ended up paying about £20 in parking! Unfortunately we won’t be staying here again.

My family visited me from abroad over the Festive Period and stayed at the Premier Inn at Camberley for a month. The manager and her staff were extremely polite and very helpful. Their customer service was excellent. My mother is 80+ years old and she absolutely loved the room, the room was clean, spacious and comfortable. The heating worked well on those very cold nights. They also, stated they enjoyed the breakfast. When asked if they would like to stay there again, the answer was "YES". I would also like to say a BIG "Thank You" to the manager and her staff for looking after my family and making their holiday a very relaxing and enjoyable one. Further, the location of the hotel is absolutely brilliant. It is walking distance to the shopping center cinema, restaurants and high street.

We booked a three night stay but only stayed for two as the beds smelt like smoke and there were children running up and down the corridor. We tried to report this to the reception but there was never anyone at the desk. We contacted customer service to advise the problems we had and asked for a refund for the last night we didn’t stay. They advised that as this had not been reported to the receptionist, even though there was never anyone there, they would not provide a refund. The rooms are very dated and very dirty. I would avoid this premier inn.

Myself & husband often come down & stay here, we have family who lives here, ideal location for us, past 2 years we also have 2 friends who come with us they love Camberley as much as we do.Polish Staff member Mal is FAB!! Here 10th Jan till 13th Jan

A typically nice/good PI hotel, but with an annoying absence of Reception staff. Including at the Bar. Understaffed!! Sign of the times!

Cons: The rooms are NOT clean. The first we stayed in had a pungent smell of pee, and the bathroom wall had black mold all over, so we asked to be moved to another room, which also had black mold - just a bit less than the first. The heat didn’t work the second day we stayed so we cut our stay short. The rooms are dated. Pro: lovely staff, great location next to malls and restaurants, parking available close by.

The worst premier inn I have stayed at , if it wasn't for the fact the company I work for paid for it with the meal deal I would have gone some where else.

Self checkin fails every time and not working again. Que to check in was 40 mins and the staff member couldn't cope and eventually walked off and was replaced by a manager. That person is clearly in the wrong job. Manual checkin is particularly slow! Lift smelled of weed again! Rooms are now starting to look tired and need a decoration. However it's convenient if working in Camberley and the hot water works!

I had a pleasant stay at the camberley premier in and raj working there was very helpful and very polite to talk as well .

I had the pleasure of staying at Premier Inn Camberley and was truly impressed by the outstanding service provided by Mona. She went above and beyond to ensure that my stay was comfortable and seamless. Mona was incredibly friendly, professional, and attentive to every detail. From the moment I checked in, she made me feel welcomed and was always available to assist with any request. Her commitment to exceptional customer service really stood out, making my experience at Premier Inn even more enjoyable. Thank you, Mona, for your dedication and hard work. Highly recommend!

Location was perfect, really close to fun restaurants and bars. Less than 5 minutes to the train station. Mona was very helpful and guided us with places around to checkout and promptly provided us with a baby cot. Overall a nice place.

Great welcome and check in. Nice town, good location. Good standard room.

Great location. Good service and typical rooms for a Premier Inn. You know what you are going to get. Parking is a bit of a walk, especially if you have a large case.

Hotel excellent, however needs clearer signage from the multi story car park

The worst stay ever, no parking on site. Would not recommend to my worst enemy. Never again

A typical Premier inn, no USB charging points in our room, but a big, comfy bed. Car parking was a 4 minute walk away at the Atrium car park, parking was £9 a day.

Nice hotel in Camberley. Here you can explore everything on foot in the city center. The breakfast in particular is really tasty and rich with everything you could want.

Awful experience no hot water fire alarm going off for no reason staff didn't know what they was doing ,wouldn't stay again

Friendly and helpful staff and overall a pleasant stay. Cheap night stay, slept well and enjoyed a decent breakfast - not bad at all.

Great night comfy bed will come again !!!

Extremely poor service from staff especially at evening meal times were I had to wait over an hour for my meal to come to my table then it wasn't correct and not hot,this happened several times on my 5 day stay at this premier inn. They don't even listen to your complaints.

Friendly staff, good room. Average food quality for breakfast.

Walls are a bit thin. Could clearly hear the couples sexy time in the next room

Nice and professional staff member and very helpful within effective working environment services I recommend and provide furthermore guidance for new peoples services

Good food, very close to station, great room for price. Staff were excellent.

Basic room, comfortable Bed. Telly broken. Breakfast OK. Staff friendly and helpful. Had a nice stay. Recommended for stay in location near the local theatre cinama. Shopping centre and loads of restaurants to choose from