Premier Inn Basildon (Festival Park) hotel in Basildon

Was greeted on arrival by Courtney whose service, friendliness and knowledge of, well everything, helped me make the best of my stay in the UK. Special thanks also to David, Angie and Sophie who went the extra mile to meet my food needs and to chat to me as I was travelling alone this time. The hotel team worked excellently together and no small detail was overlooked. Extra care was paid to cleanliness of the room and in the restaurant. It was all extremely professional yet friendly and personal. I have never experienced this before and will go back there on account of the staff. Thank you all x

The team members I interacted with were very friendly. My room was very clean and comfortable. Sue the manager was really helpful and recommended places eat.

We stay there 4 nights.Great location. Helpful and very friendly staff

I would like to thank Lee Proctor at the premier inn festival park Basildon for his professionalism and kindness. Nothing was too much trouble for him and he went above and beyond his remit to help us. Thank you so much Lee you are one in a million.x

Nice location, so much to do around the hotel

Location is good, staff were more than helpful. Only problem is the rooms are so hot and muggy. We was given 2 fans but with the window only opening a small way it was ridiculous. The only way to get some air was to leave your door open when in your room. Even the corridors were stuffy Spoke to Manager on way out as left early and she said they have asked for air con but not been granted it. Real shame

The Inn may be old, but the staff are always friendly, professional, and helpful. They make you feel very welcome, and it’s close to amenties. I would like to thank the kitchen breakfast staff and reception.

Really happy with our stay! Great food, great service and the team have all been super friendly. Clean rooms with comfy beds. Will definitely return.

Worst hotel I've stayed at in a very long time. The rooms were unbearably hot even though it was only 14 degrees outside. 25+ degrees in the room. There's no air flow I the rooms which end up sticking after being there for a while. The showers went hot and cold and on the Friday night the pub next door blasted out music until 12o clock so it was difficult to sleep. I'd give it zero stars if this was an option.

It is an old hotel, but clean, although it is far from the center, there is a shopping center, restaurants, cinema etc. nearby. The staff is helpful.

Stayed here for three nights for work and not your standard quality premier inn - rooms were very tired and in need of some work. Headboard ripped and bathroom was terrible, water damage everywhere smelt of damp had to leave bathroom door shut when in the room. Shower curtain all broken and hangers had been pulled off or ripped. Never normally moan about the beds at premier inn, but these were terrible too. Big dip in the middle and 0 comfort. Hallways all scuffed and damaged. Everyday after work getting back to room, the room key would work, so would have to go back to reception to get a new key, did this 4/5 times on one occasion as still wouldn’t work. A van unloading hotel materials at 9:45pm too crashing and banging around, made it very hard to sleep too as had to be up early. £111 a night for less than basic room is a terrible price. Only positive is surrounded by nice places to eat within walking distance.

Had a fantastic night’s stay in this hotel with 7 other groomsmen the night before our brother’s wedding. Courtney and Chloe made us feel right at home with a warm welcome and sound recommendation for a route for our morning 5k run. The room was a sight to behold. King size bed, en suite, nice and spacy. Hot water, and as many towels as we needed was so excellent. Thank you to the amazing team and hope to stay over soon.

Been coming here for many years, looking a little tired now unfortunately!

The staff are absolutely lovely, couldn't have asked for better

Nice place tucked just off busy road after finding it as post code did not have location quite right as it was behind some units and not sign posted,road around very potholey but service and staff very polite and happy so overall very nice.

Useful for the customer visit to be done. Hotel needs a bit of TLC to bring it back to best but comfortable and welcoming.