Quays in Basildon

Meal was great, not a lot of a wait

Enjoyed the food, enjoyed the experience!

It was empty, and the food still took forever and was incorrect, and when we finally got our food, it was thrown at me, absolutely appalling service, and the staff just don't care and seem to want to be there

Excellent food. Great value for money. Nice atmosphere. Staff friendly.

Great service would definitely come back billie and Bobbie also Mel was maxing bar staff very friendly atmosphere !!

Pop into Quays once a fortnight to meet up with family...have always found the Girls behind bar or waitressing very professional and efficient, the food is always presented well and hot and have Veggie options if you wish...however if you want the Ritz go and enjoy their prices...if you want a cosy evening out at a reasonable expense then the Quays is for you...we always enjoy it their...well done Quays staff.

was served by billie and millie both lovely girls!! cheap food and good drink!! :)

Best staff of all time. Excellent at using the tv controller

Was nice and quiet and the bangin katsu banquet was very very good!

Billie was great server, good cake, full belly

great service! i came in with my parents for dinner and was surprised how quickly our food came out. lovely service and helpful bar staff! will definitely be revisiting.

Food took a long time to be served, one of the steak meals was still frozen in the middle, it had a bite out of it, they cooked it for a little longer then served the same steak back 🤢. Sorry we would not go back again

Aweful! Been in a few time very badly managed. Kitchen and bar can both close early without any notice........ Next to a premier in so a captive audience.... Buyer beware ....

I gave 3 stars as, even though the food was nice it wasn't very hot, we waited about half hour for it and another 25/30 minutes for dessert too. The table was dirty, I had to ask a member of staff to clean it. I don't think we will be returning and would not recommend it to anyone.

Not many staff there but food was nice

We are two people from a group called Involved and we ordered our dessert at 6:45 and it arrived at 7:45 when it came the lady didn’t say sorry for waiting or anything this is bad service it needs to be Fixed straight away

Amazing night at the quays staff where amazing all night would definitely come back, bobbie and billy and mel was great

Come here Saturday for my sister in laws 18th birthday staff were amazing food was great and the atmosphere was really good would definitely recommend coming here for all functions and more

Absolutely awesome when we went couldn't ask for anything else. Had a party load of us, food even came out together, noone was waiting much apart from getting another tray of items.

Really can't recommend the Sundayroast, the staff doing what they can but the food is not good, the floor is quite dirty and it was so noisy with a kid party....wouldn't come back unfortunately

Visited several times over the past year and is our go to for a meal out. Food never disappoints and there's a big range to suit everyone, always been able to get a table, friendly staff and kept clean There's only been one time we've had to wait a while to order at the bar but it was a busy night with only 1 member of staff serving so it's understandable and she handled it very well

Lovely pub and the food is really good too

Sarah is be the best bar staff ever she is a legend I love the quays vibes always , amazing atmosphere love coming here

Had a great night, staff were really good and dj was really fun! would recommend going :)

Staff are aware of who's there and if they know them then their whole customer service goes out of the window. Lovely pub lovely food, nice area but some people aren't to be trusted or messed with so if you go just try keep your head down and enjoy the company of the people you're around, not anyone else.

First time here tonight. Not the most friendly atmosphere. Lady who attended to me was so uninterested that she charged me for the wrong food .

Amber gave us great service and gave a good pint of Guinness and she was nice to other customers as they complimented her service aswell I did

Very disappointed eat here regularly tonight booked table for 7pm got to bar no staff then bar staff served us I said I booked he looked at computer showed us to table 24 was dirty also bar was sticky and floor carpet wad dirty toilet was not to clean order at table wine I order wasn't available order a tea wasn't available but was charge over £2 for a glass off milk as my husband got a disability so need fluids when eating really disappointed so probably we'll not come back unfortunately it wasn't that busy there

Excellent service, had a lovely meal. Great atmosphere would defiantly recommend. We went on a Wednesday which we had a curry and a drink for £8 Bargin !

They are so friendly and make you feel welcome we use it a lot with our service users and they are really helpful and has done a lot for us at Christmas they put on a party that is very lovely Food is great

Staff are great to chat to, food is good But to be here on a Saturday and there be barely anyone in and no atmosphere killed the vibe

Staff are very welcoming and the pub has a great atmosphere. The bar staff are great. A weekend night is a must and I would recommend to anyone.

This place is fabulous. I’ve been coming here for a couple of months and I wouldn’t go anywhere else. I highly recommend it.

Great atmosphere, friendly staff and quick service

Very good service from amber, great atmosphere. Great service friendly staff . Perfect pub to go to for drinks and food.

Amazing staff especially if Amber’s serving!

Great atmosphere, bar staff are very friendly and have a great vibe. Amber gave me and my friends the best service

Had a weekday lunch and some drinks with a friend and was lovely sitting on the decking. Love the new decor and really enjoyed the food, the chicken wings are always so yummy. Food came out quickly and the prices are really good

Great food in excellent price, served by very pleasant and cheerful people.

Not very clean, Table dirty, no cutlery, Very disappointed. Table's not been cleared.

Staff are so so so so loud. Drinks are OK, food is not good at all. I just went for the drinks, this is all I remember before I got drunk.

I come in for food as I was staying next door at the premier inn and when I entered I approached the bar for a drink first of all which was not busy and felt ignored and it took a while for me to be severed for a drink. I ordered my food and my starter arrived which was ok but not great and then my main arrived which was completely the wrong meal, when I my main finally arrived it was over done and dry and not edible. I wanted to complain but there were no staff around to talk to and nobody checking up to see if everything was ok with the food. Service throughout my time in the establishment was extremely poor.

Would highly recommend the quays good food reasonably priced ,staff was friendly made us feel.very welcome had a great night thanks

I was visiting family in the area and stayed at the hotel next door , beer garden was over grown with glasses and rubbish on the floor with bird mess over most tables but found an OK table went inside and it was filthy , tables full of empty plates ,glasses etc. So many drinks unavailable and limited staff rushed off there feet. I was looking into having meals there but on what I saw I wouldn't bother.

Horrendously understaffed to the point I felt sorry for them, and horrendously dirty, EVERYTHING was sticky, the bar, the tables, the menus, the chairs!!! Can't fault the staff that were there they were all pleasant enough but they needed at least double the amount clearly, food was mediocre and took a long time to arrive, Poor planning by management to leave staff to be overwhelmed on one of the hottest days of the year, with no air-conditioning inside it was almost unbearable First and last visit

Dad’s 70th at the Quays today…the staff couldn’t have been more accommodating and friendly, especially Mel! Definitely a different vibe from a few years ago! The patio was stunning in the sun, with a lovely cool, tree covered area from my dogs, who the staff were very attentive to also! 5* star the Quays…what a difference!

Great food, great service, quite busy for a Sunday evening. Visiting family, was a great find. 👍

Came today for some drinks for a friend's birthday so a party of 8, and we ordered drinks and food then food took 30minz plus just for a couple cheesy garlic breads and chips and the garlic mushrooms are atrocious service was terrible the drinks didn't have no garnish and the outside area was disgusting ,was in the garden area for 30minz + and tables full of glasses and empty bottles really the staff was just chatting amongst themselves and not tending to their job.

Absolutely terrible , under staffed .walked out and that was a Saturday. Dt bother.

So this is the second day that I came here, I love the food. However, the waiter/bartender(the guy with the haircut from 1990 was really rude to me, probably because I got in the pub speaking a east European language on the phone. I tried to be nice and polite. However, he said to me what you want on a ditry tone, and in the end, I just tried to show some more politeness, and he was just ignoring me and giving me dirty looks. I loved my sizzler stake. However, I won't probably go back there to feel how I felt today. In case you're a foreigner, I won't recommend going to this racists pub.

We attended another one of The Quays Fest events, which as always, did not disappoint 😊 Such a fantastic event, with the best atmosphere, great drinks and wonderfully pleasant, helpful staff. One bar staff member - Billie, was super quick and efficient, which on such a busy night is always a huge bonus at keeping bar queueing to a minimum. 👍🏻 Would definitely recommend to others.

It was my birthday and was looking forward to a nice lunch.i had been recovering from a kidney infection.and also covid.( But I wasn't contagious then) Couldn't fault the bar staff.they were lovely. Everything was clean and tidy.

Wanted to treat my little family to a meal and used to love going to the quays until yesterday first the table we was given was very sticky so I wiped it over my self with wipes the food didn't taste very nice was going to have a dessert but because of the main we decided not to don't think we be going back , the staff were friendly but unfortunately the food and the table put us off

Some tables and door furniture seemed to be sticky and need a good wipe over. Some glasses were not clean. Good place to meet as it has a garden and lakeside setting.. A Greene King Hungry Horse pub with nearby Premier Inn.

Food was alright but service slow, short staffed (seems to be a common thing with hungry horse restaurants) ice cream dessert took longer to come out than 2 mains!

Open plan with lots of room. Bar service, and your food is served quickly.

Food is OK for a hungry horse, fairly quick to bring it out, desserts took longer. Tested ok . Staff at the time were very abrupt straight to the point no smiles just what du want.

I went to Quay's Fest. First time I had ever been there. Really great atmosphere. Sitting outside was lovely especially looking out onto the water. Even though it was busy the drinks service was quick.

A good place to go out in Basildon.

Popped in for breakfast this morning and really enjoyed the food and experience. We were served by Ben who was friendly and helpful will be going there more regularly for sure

Just had a really nice breakfast at The Quays this morning. We were greeted and served by Ben who was very welcoming and helpful. Food was great and will definitely be eating there regularly from now on.

Had a great meal and the free starter was a massive perk happy days

Been going to quays for a while / food always been very good but went yesterday and worst meal we ever had! Main course came up before starters were finished. Seemed like completely different place. Such a shame

Celebrating a friend's birthday had a great night, staff was very nice

Staff was very friendly and helpful. Very communicative and nice.

Great customer service and friendly staff

Haven't been for a few years hasn't changed much if you can get a seat by the lake it was quite pleasant and you can forget during the middle of Basildon. The pricing structure is reasonable for drinks and food , I found the staff friendly and efficient although they were rushed off their feet as it had obviously been busy most of the day

Had a lovely evening meal with my family. Food was hot, tasty and well presented. Staff were friendly and helpful and we had a great time x We ate from the pub classics menu and 6 of us ate for the same price as a takeaway and it was so much nicer. We all chatted and laughed about what we had been up to. Wouldn't have been the same with a takeaway!

Visited with family that arrived from Ireland as we stayed in the hotel next door. We ordered a variety of dishes and every meal was cooked exactly how we wanted it. Will and Grace served our food and they were very accommodating. A pure delight to have been served by them. We had steak and all our steaks were cooked as requested! Our drinks at the bar were served by Enola who can pour a proper Guinness! Overall a really nice place on a Saturday to have good food,drinks and atmosphere. Will certainly be coming back and thank you to the quays for having us!

Cracking pints.. few guiness with the family poured by Billie out of a nice guineas glass.. Top notch.. went down a treat with the steak.

I have been to The Quays a few times now, to eat and drink. I had the Wings N Things which was great value for money and was very nice with a great selection of sauces. Friday nights they have a DJ so always good to have a proper drink. I would highly recommend it as a local pub

Delicious will recommend to everyone

Called in for a Meal with some of our Family ... and We were Not Disappointed. Very Enjoyable, and Good Service and Hospitality. Thank You 👍 We Will Definately Return 👍👌

Cheap and cheerful menu and wide range of drinks, with a nice external area. It was quite busy, especially outside with drinkers, and on the day, they didn't seem to have enough staff on. There were long delays getting served, and even though I ordered the food on the app, it took an age to come out. Food was cheap and decently cooked albeit average, but later, I heard staff telling customers coming in that food orders could be an hour to an hour and a half. I have to say that there were far too many plates and glasses left on the tables, so mixed views for me. Perhaps on another day with some extra staff, it may improve back to former glories?

Aunt Bessie potatoes and smash, green beans out of date and a dirty table when seated Wont be coming back

Service was amazing Sarah needs a promotion absolutely amazing

Visited The Quays with a friend for lunch. Enjoyed a few hours chatting and having drinks/coffee The staff were very friendly and our food was very enjoyable. Unfortunately I had an issue with parking and called to explain I would like to thank Jade and Mel for their help and guidance. Mel, thank you again for going above and beyond keeping me informed of progress and assuring me it will all be sorted. Lovely lady, very caring xx

Eight of us go every Thursday, the food is good and reasonably priced. The staff are very helpful and are always ready to help with the meal choice.

Sarah the bar lady was a delight very friendly

Sarah the bar lady was delightful

Sarah gave great customer service

Sarah bar staff friendly and helpful at sorting drinks

We went to the Quays for a meal and it was lovely the staff were friendly and the prices were very affordable, we both had the mix it up and it was on special as there Tuesday deal for £8.50 each brilliant, we will definitely be back .

5 out 5. Best drinks ever cheap quick. Servers was Amelia Billie we had the best night we will definitely be going back…. ..

Service at the bar by sarah. Shes a great service to the pub always brings the fun

Friday night vibes!!! Drinks prices pretty good had the DJ playing some tunes!!! Sarah served the drinks and gave us a few laughs! Great customer service all round

Out with the boys, Sarah served us she was a laugh and served us quality pints. BOSH

The bar staff and security are great, we was greeted by security making sure we was 18 which made us feel very safe,we was then served by Sarah who was very friendly and accommodating 10/10 service,defo deserves a raise

The bar staff were all lovely and friendly,, especially Sarah. Food and drinks were lovely, a fun night out, security checked everyone was over 18, making us feel very safe :)

This pub was great Came for a few drinks, Sarah was amazing and was the best and pouring shots and so kind. Would defo go here again. 🫶🏻🫶🏻

Brilliant night with the DJ, really busy. Great food great beer. Looking forward to coming here in the summer. Staff were great

Couldn’t believe how busy it was! Friday night atmosphere is amazing. DJ had it going. Dance floor was busy. Quick service too

Had a great time with friends. Had a lovely catch up. Really god service from Ben and the team. Beers and pink gin flowing. Food really good

Fab service great pub food was hot and amazing Jade and Amelia were lovely

Great service, bartender billie and Amelia top workers and manager jade. Drinks were top quality great atmosphere. Would recommend.

Great staff great service. Servers was Amelia and Billie, drinks was good price great deals and offers would recommend.

For the many restaurants at festival leisure this one of our favourite places to eat. Enjoy the value to money. And great staff. Very friendly and helpful. Sarah that serve us. Was very helpful and welcoming. The food come quickly. So if wanted a quick meal And friendly service. Here the place

Service was fantastic ( Billie ) food was on time , hot and tasty. Ordered on the app very easy. Great atmosphere in the quays

Quick service, lovely food. Billie was very attentive . Really good value for money. Wednesday was wine night so got a bottle of Sauvignon Blanc for £7.99!

Amelia gave great service and made sure we had a good night. She made our night more enjoyable. Drinks prices were good and good quality of drinks.