Quays in Basildon

First time here tonight. Not the most friendly atmosphere. Lady who attended to me was so uninterested that she charged me for the wrong food .

Amber gave us great service and gave a good pint of Guinness and she was nice to other customers as they complimented her service aswell I did

Very disappointed eat here regularly tonight booked table for 7pm got to bar no staff then bar staff served us I said I booked he looked at computer showed us to table 24 was dirty also bar was sticky and floor carpet wad dirty toilet was not to clean order at table wine I order wasn't available order a tea wasn't available but was charge over £2 for a glass off milk as my husband got a disability so need fluids when eating really disappointed so probably we'll not come back unfortunately it wasn't that busy there

Excellent service, had a lovely meal. Great atmosphere would defiantly recommend. We went on a Wednesday which we had a curry and a drink for £8 Bargin !

They are so friendly and make you feel welcome we use it a lot with our service users and they are really helpful and has done a lot for us at Christmas they put on a party that is very lovely Food is great

Staff are very welcoming and the pub has a great atmosphere. The bar staff are great. A weekend night is a must and I would recommend to anyone.

This place is fabulous. I’ve been coming here for a couple of months and I wouldn’t go anywhere else. I highly recommend it.

Staff are great to chat to, food is good But to be here on a Saturday and there be barely anyone in and no atmosphere killed the vibe

Amazing staff especially if Amber’s serving!

Great atmosphere, friendly staff and quick service

Very good service from amber, great atmosphere. Great service friendly staff . Perfect pub to go to for drinks and food.

Great atmosphere, bar staff are very friendly and have a great vibe. Amber gave me and my friends the best service

Had a weekday lunch and some drinks with a friend and was lovely sitting on the decking. Love the new decor and really enjoyed the food, the chicken wings are always so yummy. Food came out quickly and the prices are really good

Not very clean, Table dirty, no cutlery, Very disappointed. Table's not been cleared.

Great food in excellent price, served by very pleasant and cheerful people.

Staff are so so so so loud. Drinks are OK, food is not good at all. I just went for the drinks, this is all I remember before I got drunk.

I come in for food as I was staying next door at the premier inn and when I entered I approached the bar for a drink first of all which was not busy and felt ignored and it took a while for me to be severed for a drink. I ordered my food and my starter arrived which was ok but not great and then my main arrived which was completely the wrong meal, when I my main finally arrived it was over done and dry and not edible. I wanted to complain but there were no staff around to talk to and nobody checking up to see if everything was ok with the food. Service throughout my time in the establishment was extremely poor.

Would highly recommend the quays good food reasonably priced ,staff was friendly made us feel.very welcome had a great night thanks

I was visiting family in the area and stayed at the hotel next door , beer garden was over grown with glasses and rubbish on the floor with bird mess over most tables but found an OK table went inside and it was filthy , tables full of empty plates ,glasses etc. So many drinks unavailable and limited staff rushed off there feet. I was looking into having meals there but on what I saw I wouldn't bother.

Horrendously understaffed to the point I felt sorry for them, and horrendously dirty, EVERYTHING was sticky, the bar, the tables, the menus, the chairs!!! Can't fault the staff that were there they were all pleasant enough but they needed at least double the amount clearly, food was mediocre and took a long time to arrive, Poor planning by management to leave staff to be overwhelmed on one of the hottest days of the year, with no air-conditioning inside it was almost unbearable First and last visit

Dad’s 70th at the Quays today…the staff couldn’t have been more accommodating and friendly, especially Mel! Definitely a different vibe from a few years ago! The patio was stunning in the sun, with a lovely cool, tree covered area from my dogs, who the staff were very attentive to also! 5* star the Quays…what a difference!

Great food, great service, quite busy for a Sunday evening. Visiting family, was a great find. 👍

Absolutely terrible , under staffed .walked out and that was a Saturday. Dt bother.

Came today for some drinks for a friend's birthday so a party of 8, and we ordered drinks and food then food took 30minz plus just for a couple cheesy garlic breads and chips and the garlic mushrooms are atrocious service was terrible the drinks didn't have no garnish and the outside area was disgusting ,was in the garden area for 30minz + and tables full of glasses and empty bottles really the staff was just chatting amongst themselves and not tending to their job.

So this is the second day that I came here, I love the food. However, the waiter/bartender(the guy with the haircut from 1990 was really rude to me, probably because I got in the pub speaking a east European language on the phone. I tried to be nice and polite. However, he said to me what you want on a ditry tone, and in the end, I just tried to show some more politeness, and he was just ignoring me and giving me dirty looks. I loved my sizzler stake. However, I won't probably go back there to feel how I felt today. In case you're a foreigner, I won't recommend going to this racists pub.

We attended another one of The Quays Fest events, which as always, did not disappoint 😊 Such a fantastic event, with the best atmosphere, great drinks and wonderfully pleasant, helpful staff. One bar staff member - Billie, was super quick and efficient, which on such a busy night is always a huge bonus at keeping bar queueing to a minimum. 👍🏻 Would definitely recommend to others.

It was my birthday and was looking forward to a nice lunch.i had been recovering from a kidney infection.and also covid.( But I wasn't contagious then) Couldn't fault the bar staff.they were lovely. Everything was clean and tidy.

Wanted to treat my little family to a meal and used to love going to the quays until yesterday first the table we was given was very sticky so I wiped it over my self with wipes the food didn't taste very nice was going to have a dessert but because of the main we decided not to don't think we be going back , the staff were friendly but unfortunately the food and the table put us off

Some tables and door furniture seemed to be sticky and need a good wipe over. Some glasses were not clean. Good place to meet as it has a garden and lakeside setting.. A Greene King Hungry Horse pub with nearby Premier Inn.

Food was alright but service slow, short staffed (seems to be a common thing with hungry horse restaurants) ice cream dessert took longer to come out than 2 mains!

Open plan with lots of room. Bar service, and your food is served quickly.

Food is OK for a hungry horse, fairly quick to bring it out, desserts took longer. Tested ok . Staff at the time were very abrupt straight to the point no smiles just what du want.

I went to Quay's Fest. First time I had ever been there. Really great atmosphere. Sitting outside was lovely especially looking out onto the water. Even though it was busy the drinks service was quick.

A good place to go out in Basildon.

Just had a really nice breakfast at The Quays this morning. We were greeted and served by Ben who was very welcoming and helpful. Food was great and will definitely be eating there regularly from now on.

Popped in for breakfast this morning and really enjoyed the food and experience. We were served by Ben who was friendly and helpful will be going there more regularly for sure

Had a great meal and the free starter was a massive perk happy days

Been going to quays for a while / food always been very good but went yesterday and worst meal we ever had! Main course came up before starters were finished. Seemed like completely different place. Such a shame

Great customer service and friendly staff

Celebrating a friend's birthday had a great night, staff was very nice

Staff was very friendly and helpful. Very communicative and nice.

Haven't been for a few years hasn't changed much if you can get a seat by the lake it was quite pleasant and you can forget during the middle of Basildon. The pricing structure is reasonable for drinks and food , I found the staff friendly and efficient although they were rushed off their feet as it had obviously been busy most of the day

Had a lovely evening meal with my family. Food was hot, tasty and well presented. Staff were friendly and helpful and we had a great time x We ate from the pub classics menu and 6 of us ate for the same price as a takeaway and it was so much nicer. We all chatted and laughed about what we had been up to. Wouldn't have been the same with a takeaway!

Visited with family that arrived from Ireland as we stayed in the hotel next door. We ordered a variety of dishes and every meal was cooked exactly how we wanted it. Will and Grace served our food and they were very accommodating. A pure delight to have been served by them. We had steak and all our steaks were cooked as requested! Our drinks at the bar were served by Enola who can pour a proper Guinness! Overall a really nice place on a Saturday to have good food,drinks and atmosphere. Will certainly be coming back and thank you to the quays for having us!

Cracking pints.. few guiness with the family poured by Billie out of a nice guineas glass.. Top notch.. went down a treat with the steak.

I have been to The Quays a few times now, to eat and drink. I had the Wings N Things which was great value for money and was very nice with a great selection of sauces. Friday nights they have a DJ so always good to have a proper drink. I would highly recommend it as a local pub

Called in for a Meal with some of our Family ... and We were Not Disappointed. Very Enjoyable, and Good Service and Hospitality. Thank You 👍 We Will Definately Return 👍👌

Delicious will recommend to everyone

Cheap and cheerful menu and wide range of drinks, with a nice external area. It was quite busy, especially outside with drinkers, and on the day, they didn't seem to have enough staff on. There were long delays getting served, and even though I ordered the food on the app, it took an age to come out. Food was cheap and decently cooked albeit average, but later, I heard staff telling customers coming in that food orders could be an hour to an hour and a half. I have to say that there were far too many plates and glasses left on the tables, so mixed views for me. Perhaps on another day with some extra staff, it may improve back to former glories?

Aunt Bessie potatoes and smash, green beans out of date and a dirty table when seated Wont be coming back

Service was amazing Sarah needs a promotion absolutely amazing

Eight of us go every Thursday, the food is good and reasonably priced. The staff are very helpful and are always ready to help with the meal choice.

Visited The Quays with a friend for lunch. Enjoyed a few hours chatting and having drinks/coffee The staff were very friendly and our food was very enjoyable. Unfortunately I had an issue with parking and called to explain I would like to thank Jade and Mel for their help and guidance. Mel, thank you again for going above and beyond keeping me informed of progress and assuring me it will all be sorted. Lovely lady, very caring xx

Sarah the bar lady was a delight very friendly

Sarah the bar lady was delightful

Sarah gave great customer service

Sarah bar staff friendly and helpful at sorting drinks

We went to the Quays for a meal and it was lovely the staff were friendly and the prices were very affordable, we both had the mix it up and it was on special as there Tuesday deal for £8.50 each brilliant, we will definitely be back .

5 out 5. Best drinks ever cheap quick. Servers was Amelia Billie we had the best night we will definitely be going back…. ..

This pub was great Came for a few drinks, Sarah was amazing and was the best and pouring shots and so kind. Would defo go here again. 🫶🏻🫶🏻

Had a great time with friends. Had a lovely catch up. Really god service from Ben and the team. Beers and pink gin flowing. Food really good

Couldn’t believe how busy it was! Friday night atmosphere is amazing. DJ had it going. Dance floor was busy. Quick service too

Brilliant night with the DJ, really busy. Great food great beer. Looking forward to coming here in the summer. Staff were great

The bar staff were all lovely and friendly,, especially Sarah. Food and drinks were lovely, a fun night out, security checked everyone was over 18, making us feel very safe :)

The bar staff and security are great, we was greeted by security making sure we was 18 which made us feel very safe,we was then served by Sarah who was very friendly and accommodating 10/10 service,defo deserves a raise

Service at the bar by sarah. Shes a great service to the pub always brings the fun

Out with the boys, Sarah served us she was a laugh and served us quality pints. BOSH

Friday night vibes!!! Drinks prices pretty good had the DJ playing some tunes!!! Sarah served the drinks and gave us a few laughs! Great customer service all round

Great staff great service. Servers was Amelia and Billie, drinks was good price great deals and offers would recommend.

Great service, bartender billie and Amelia top workers and manager jade. Drinks were top quality great atmosphere. Would recommend.

Fab service great pub food was hot and amazing Jade and Amelia were lovely

Amelia gave great service and made sure we had a good night. She made our night more enjoyable. Drinks prices were good and good quality of drinks.

Quick service, lovely food. Billie was very attentive . Really good value for money. Wednesday was wine night so got a bottle of Sauvignon Blanc for £7.99!

Service was fantastic ( Billie ) food was on time , hot and tasty. Ordered on the app very easy. Great atmosphere in the quays

For the many restaurants at festival leisure this one of our favourite places to eat. Enjoy the value to money. And great staff. Very friendly and helpful. Sarah that serve us. Was very helpful and welcoming. The food come quickly. So if wanted a quick meal And friendly service. Here the place

Really nice evening here with a friend. Came for some leaving drinks and love sitting in the section down a couple of steps near the bar, has a really cosy vibe. Staff at the bar were friendly and had a laugh with them ordering. Ended...

Support worker with the LD community. Brilliantly run.ots of happy faces

Came last night , took us 25 minutes to be served when the bar wasn’t busy at all. Went to sit outside all empty tables had piles of glasses and plates just sat there. When someone did you come out to clean up it had...

Came last night , took us 25 minutes to be served when the bar wasn’t busy at all. Went to sit outside all empty tables had piles of glasses and plates just sat there. When someone did you come out to clean up it had been over an hour we was there. It was just very messy it general. Drink quality wasn’t great either. This place used to be amazing but not anymore. We needed up leaving and going elsewhere for a better environment.

Food was all microwave not good at all and not hot at all pudding with ice cream was good but please think and put the ice cream in a separate bowl so it is not melted x

Friendly and quick service from all of the bar staff, Sarah was especially helpful with our spillages🤣 thank you!!!!!

very friendly staff and always fast at delivering drinks to our table. never had any troubles with ordering on the app. highly recommend this place

We had a really lovely experience with amazing food for a great price! As well as this we got the pleasure of having the company from 2 amazing staff. We arrived later in the evening to begin with but we were still able to order...

Went in on a Sunday around 12.00. Table for 3. Order food at bar. Food was brought out relatively quickly. Roast was very much frozen veg and aunt Bessie style roasts and Yorkshires rather than fresh veg. Gravy very salty. Beef was a bit grisly. Price wasn't too bad. Had difficulty in terms of staff knowledge on allergy details on foods and had to download an app to find out ourselves. Whilst achievable was a little frustrating

Brilliant service and great food

The staff absolutely 💯 very welcoming and friendly service was also food was excellent good quality and excellent value for money would highly recommend milly was most helpful

Went for Mother's Day lunch. Finally taken to our seats. Not given any information about ordering food/drinks. Established there is an online ordering app which we used. Ordered drinks. After a long wait, a barman came and told me that my choice of wine was not available. Eventually, my wine was delivered, but not the rest of our groups drinks. Food was OK when it was brought out. Ordered desserts and coffee - my daughter usually has non dairy milk in her coffee, and we could not find an option for this on the menu, so she went to ask at the bar as there were no servers around. Apparently, they do not have a non dairy option yet are promoting gluten-free and vegetarian food options! We have been using The Quays for many years and have always enjoyed the experience but would certainly think twice before returning.

Ran out of a lot of drinks literally 1 or 2 beers left on draught and some wine apparently the manager forgot to put the order in! No Guinness the day before St Patrick’s day! Good luck to ye

Never had food here but it looked lovely and large portions, the beer was superb. Really friendly and helpful staff too. I will definitely be using this establishment again.

Cheap food of good quality, cheap drinks, friendly staff and a nice setting to sit out on the deck and enjoy the afore mentioned. What's not to like?

Late booking for mothers day treat,the place was lovely, the staff were lovely the food was lovely and very reasonably priced, Will definitely be going here more often,

Me and my work colleagues have been attending the Quays for a number of years now and never had and problems. Last night I was wrongly accused of a very serious allegation and asked to leave without question, bouncers twice, three times the size of...

Love that we can just pop in. Good food.

I come here every week and the staff are lovely and very accommodating particularly Rhiann and Angie. They even know which table we like. The food is always really quick and yummy and reasonably priced. I really recommend the quays for a nice chilled out place for lunch.

Ben the manager was fantastic very helpful and friendly. Food was top quality nothing to much trouble. All staff professional and friendly will definitely return. Well done Ben xx

Ben the manager was absolutely amazing. We had a wonderful experience and brilliant food. We had a lovely family meal and will definitely be returning due to the fabulous staff and meal we recieved today. Thank you Ben.

Ben the manager is absolutely amazing, we had a lovely experience, wonderful food. Will definitely be returning due to the wonderful service we received here

Had a great Saturday night at the Quays, group of 8 of us all were very impressed with our food and the speed it arrived. Ben and his team were very friendly and were more than accommodating for our dining requirements. I couldn’t be happier...

Staff are always friendly and welcoming. Quick service at the bar even on busy weekend nights. Great selection of food and drink which is reasonably priced. Always a great night out!

Staff are always friendly and welcoming. Quick service at the bar even on busy weekend nights. Great selection of food and drink which is reasonably priced. Always a great night out!