Based on 256 opinions finded in 1 websites
Based on 256 opinions finded in 1 websites
Nº 544 in 1203 in Northumberland
Opinions
For a disabled person these rooms are great. Lots of wet room space for wheelchair access. Easy access beds. Everything in reach. Comfortable spotless clean. First rate
Jonathan Haden . 2024-10-30
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A first introduction to Premier Inn and what an introduction. Very nice, new, tasteful hotel, quietly located at the entrance to Alwick. Not far from the center of this beautiful town and the beautiful castle. We were received in a very friendly and helpful manner by a lady who turned out to be the manager, what a difference from most chain hotels! Perfect rooms, very good bed and blankets, very good shower, slept very well. We went for dinner in the evening: simple good meals: good curry and a proper Beef Ale Pie. Very quiet good good atmosphere in the restaurant and at the bar. Premier Inn has an interesting system for reservations with different prices, please check the website.
Peter De Coster . 2024-10-08
MORE AT Google
Great value and very helpful staff, we requested an early check in, and the staff did everything they could to ensure this
Ray walker . 2024-09-03
MORE AT Google
Great location, food and friendly staff. Clean and quiet room with working air conditioning. Book in advance and use the meal deal options. Free bus service in Alnwick with the stop right at the hotel. Easy walk to the centre and castle.
Tom Berci . 2024-08-08
MORE AT Google
Lovely new hotel. Has a bus that stops outside every 19 minutes past the hour which is free and takes you to local attractions such as alnwick castle/lilidorei. Rooms were fine. Only thing that let's the place down is lack of staff, every night trying to get a reservation for food you are looking at 8 o clock onwards as they only serve around 3 families at once. Obviously not the staffs fault as they were lovely but premier inn clearly needs to look at letting them have more staff on as they were struggling to keep up with demand.
Andrew Smith . 2024-08-07
MORE AT Google
Really clean and well presented. Probably one of the better premier inn we have stayed in. The location 2 minutes off the A1 is brilliant and only a 25 minute walk into Alnwick.
Paul Rands . 2024-08-06
MORE AT Google
A relatively new Premier Inn at the back of an industrial estate, meaning it has loads of free parking and was also pretty quiet. Well located for the town and castle (10/15 minutes walk) and nice clean rooms. This was a family stay (4 people) and the room was comfortable. A good stay.
Matt Wynes . 2024-08-04
MORE AT Google
Noone at the desk, self service doesn't work, restaurant closed at 8.30 🤦♂️For £164 I expect to have a person to greet me, show me to my room and somewhere to get some food. Disappointing as tbe building and rooms are brand new and first class
Gareth Parkinson . 2024-08-02
MORE AT Google
So near but so far. This premier inn could have so easily been four or five stars unfortunately a few things got in the way. Firstly although the location is on an industrial estate the hotel itself is well kept and well maintained on the outside. The reception it clean and tidy and employs a self checking in system which wasn't working meaning we had a 10 minute wait to check in. The room on first impressions was clean and tidy but was let down by the fact that the toilet seat was broken, apart from that the room was what you would expect. The biggest let down was the fact that we couldn't get anything to eat due to the restaurant being full booked which is a little difficult to understand with this being a hotel surely they should know how many people they could potentially be catering for. The limited interaction we had with the staff was fine with the young lad behind the bar being the highlight.
Paul Owens . 2024-07-29
MORE AT Google
Excellent newish Premier Inn. Rooms and beds are very good. Spotlessly clean. The staff were lovely too. Very helpful and friendly.
Stephen Murphy . 2024-07-17
MORE AT Google
The best premier inns we've stayed in so far!! 😃free parking and a stones throw away from the A1 makes it the perfect location, the hotel itself looks very modern and updated, it must have been built very recently. Indoors its very clean and tidy compared to some premier inns, the hotel was obviously short staffed as we had the same two members of staff covering reception, then covering the bar and also covering serving food and taking orders. But they were absolutely great taking time to interact with guests and going that extra mile. Special shout out to Daniel for tip top service. The guy deserves some recognition he really made our stay unforgettable. If your looking for a hotel in Alnwick this is the one for you. Its also very close to the town centre/castle/gardens and almounth beach.
Natasha . 2024-06-06
MORE AT Google
Bloody lovely if I can get in book early in advance xxx
Martin Pearson . 2024-06-04
MORE AT Google
Clean and comfortable rooms, just what you need for an overnight stay. The staff were not very efficient with 3 people dealing with one person in a noisy environment.
Judy . 2024-05-28
MORE AT Google
I stayed here as part of a group of 5 for a golf trip and it was perfect for what we needed. The staff were friendly and helpful from start to finish and the breakfast was great. The location makes it a little tricky to get food in the evening, meaning one of us had to be the designated driver until we got back. This did mean that there was a nice atmosphere in the bar/reception area of the hotel as many groups were enjoying the service at the hotel. There is plenty of free parking outside the hotel that felt secure. The room was spacious, clean and had everything we needed for the one night we stayed.
Tom Greenhalgh . 2024-05-26
MORE AT Google
Typical premier inn, comfortable rooms ,good breakfast, nice staff
pete farrell . 2024-05-24
MORE AT Google
The staff here are amazing, they literally can't do enough for you and every time I or another guest interacted with them they were all smiles and genuine attention to questions or concerns, also not to mention a very accessible location being a stones throw from the A1 but the staff really bring this hotel to the top
Jason Bowman . 2024-05-24
MORE AT Google
Nice place to stay. The staff were very helpful and friendly, couldn't do enough for you. They were short staffed when we were having food but that didn't stop them giving the best service they could. Food got a bit boring we were there for 4 nights. Would stay here again as not to far from town and a nice pub up the road.
claire coltman . 2024-05-04
MORE AT Google
Clean, comfy rooms. The staff are very friendly and helpful. Good breakfast with plenty of choice. Easy access for walking or driving into the centre of Alnwick.
Julie Nixina . 2024-05-02
MORE AT Google
Premier Inn standards great hotel chain and staff are always great, only downside is rooms are always warm /hot as us no windows to open and thermostat dosent go below 19c. Rooms have everything you need and a great night's sleep
klairabell A . 2024-05-02
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Nice new hotel, so everything was new in the rooms, decent free parking spaces, restaurant was good with decent portions and breakfast too. Located in small industrial estate
Anil Patel . 2024-02-18
MORE AT Google
Located on an industrial estate with some pot hole filled access roads BUT one of the best premier inns I've stopped in. The staff were brilliant and the food was amazing, I highly recommend eating in the hotel. Easy access off the A1 and about a 20 minutes walk into Alnwick
Stephen Hodson . 2024-02-04
MORE AT Google
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49 Opinions
New to Alnwick and stumbled across this place looking for a quick breakfast. My partner and I ordered 2 sausage rolls and 2 coffees and they were so so so delicious!! Very friendly service, lovely atmosphere and great prices!! Coffee was also great! Highly recommend and will definitely be back to try more of the food that we saw!!
208 Opinions
Brilliant food nothing to complain about. The staff however have brought the rating down. The staff member In particular was a waitress or possibly the assistant manager. There is a way to speak to customers and that is not how. The other waitress was lovely and very attentive so thank you for that. But the one waitress ruined this whole experience for me
1046 Opinions
Found the service patchy, restaurant empty and some food options lacked pride in presentation.