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4.0

Based on 626 opinions finded in 1 websites

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Nº 558 in 1060 in Wirral

Nº 14 of 27 Italian in Wirral

CUSTOMERS TALK ABOUT DISHES WITH..steakcookedfilletgarlicpuddingpastamushroomsprawnspizzapaycarbonarachickenfishspaghetticheeseold
Score
OpinionsNoteTripAdvisor6264.0

comment_iconOpinions

Perfect food Perfect service Perfect prices Perfect restaurant Perfect experience Steak and pasta out of this world Faultless

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Judith M . 2024-08-27

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Excellent customer service which included a move of table on a busy Saturdsy evening, due to my need for a booth seat (I'm a disabled man at the moment). Not too much trouble for the excellent staff. The food we had was very enjoyable and tasty and arrived quickly despite the busy Saturday evening.

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TRFCAndy54 . 2024-08-04

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A hidden gem in New Brighton! Was ready to go home after arriving in New Brighton only to find that it was like mini Blackpool! Found this place on Google and service and food were amazing! I can’t say we will be back soon to New Brighton but will recommend this restaurant to anyone who has to visit here!

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Clare371977 . 2024-07-28

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Came for a meal with my husband as we have never been. The food was absolutely lovely and staff all very friendly with great service. Can’t believe we live close and have never been. Would definitely recommend.

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Nat E . 2024-06-30

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Delicious food and friendly staff. I had a really great time! I’d definitely skip the chains over the road and come here again next time

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Josie . 2024-06-01

MORE AT TripAdvisor

Family gathering events, lovely atmosphere, very unique place loved the decorations. We enjoyed our starter mainly Gamberi in Padella. Main course was perfectly cooked. Gamberoni Picante I had. Couldn't mange to order dessert. Very professional service, lovely waiting waiting staff , warm welcoming. Definitely recommend...

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607sharonss . 2023-08-20

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Good service, Good food, no complaints . Staff were attentive .the place was clean and smelt fresh

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leecY7359DN . 2023-06-02

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Awful, waited 45 minutes after ordering our drinks which we had to collar a staff member to take our order! The restaurant was not busy at all but I think only 3 staff working the floor so service was shocking All I can say about...

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Nigel51 . 2023-05-06

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As we arrived for our meal, we were greeted by the restaurant manager who was very friendly and compliment¹ary on our appearance. After sitting at the table for a while it took some time for the waiter to take our order, we ordered 2 glasses...

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Germaine O . 2023-05-05

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My parents are regulars here but walked out last Saturday evening due to the poor/rude customer service from the seemingly new staff.

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gemmamU8796QW . 2023-04-26

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We went here after hearing good things but img it was shocking the starter was lovely don’t get me wrong but the mains were awful we were told it would be a half an hour wait for a calzone and when it arrived it was...

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Kerry T . 2023-04-11

MORE AT TripAdvisor

Great authentic Italian food, attentive service from all staff. Inside is big and very nicely done. 2 mains 4 drinks 45 pounds , reasonably priced. Will be back for more.

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Stephb43 . 2023-01-15

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It's the second time I have been here in 3 months. Loved it so much the first time I had to go back. I'm travelling alone and a big fan of Fillet steak Medium rare, no sauces, just a few chips. I've had it in...

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neil f . 2023-01-11

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We are a family of two adults and one child. We enjoyed a delicious meal here last night. We shared the antipasto stater which was delicious, and the mains were gorgeous. There is a lovely warm ambience in the restaurant and the staff were friendly....

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DrBWirral . 2022-12-30

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A review with only one word in the title because nothing more needs to be said. This place is excellent and it is all down to the staff who have good manners, people skills and good food. I had Lasagna and it was delicious, my...

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sjohnleslie . 2022-12-29

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We arrived told the bar maid we had booked a table 2:30, she was not pleasant at all, told us to sit by the window. Waited 20mins for someone to take our drinks order. Then another 10mins someone took our order , read it back...

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Clairliamduke . 2022-12-29

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Amazing food and service as always. Always a great place to go for food Atmosphere is great and service is so nice

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Chelletranx . 2022-12-19

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Our uncle chose Portofino because they did a good selection of gluten free dishes. We were warmly welcomed and shown to our table. I was amazed at the selection of g/f meals - spoilt for choice! The food was delicious, beautifully presented and served by...

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CadmansKent . 2022-12-18

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Came today with the family. Couldn’t fault the place the manager was super friendly and very accommodating We had a kid’s spaghetti which is now his “favourite ever!” Carbonara which was really nice and tasted so fresh! But the steak was another level better than...

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Z3608AFdavidt . 2022-11-25

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I don't pretend to find Italian food in the UK but as an Italian I can say after several Italian restaurants in the UK one of the poorest. We told the owner that the sauce was from supermarket jars and what did he do? He...

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luisalF855VY . 2022-10-13

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We were a little concerned that we were the only one in the restaurant on a Saturday lunchtime, but it was the ending of the COVID hysteria. However the food arrived it was superb probably one of the best Italian restaurant meals we had experienced

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russellandann . 2022-09-25

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Booking was quick and easy even though I had left it late to eat for me. Food and Service excellent very good pleasant easy and relaxing atmosphere. Perfect when you don’t feel to good yourself.

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Keith F . 2022-09-25

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On arrival shown to table given menus which I might add were full of dirty and very sticky marks obviously hadn’t been cleaned recently Looked at menus drinks order given. We all knew what we wanted to order from menu but when drinks order taken...

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Jennifer C . 2022-08-22

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My Calzonie Vegetariana was terrible, just a few vegetables on thick pastry, more like a pastie. It was totally tasteless. The service for our group was incredibly slow, we asked so many times for water refills that it became a joke to the manager, but...

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AnyaC . 2022-08-17

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Spectacular food and great service. We came for a family celebration and it was magnificent. We loved the food and the service was great, they dealt with a table of 12 with ease and were so pleasant. The food was great. Fantastic quality and beautifully...

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jomorgan20 . 2022-07-30

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Portifino New Brighton has left me a little underwhelmed. From greasy, sticky tables to slow bar service. Ok it was a warm Sunday and the restaurante was about half full, but I was dissapointed. Not wanting an undercooked steak, I ordered a tenderised sirloin steak....

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Malcolm E . 2022-07-18

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We havent been here for a while after we always had to complain abiut them bringing the next course too quickly. Thought we'd give them another try. So, the food was really great. But despite specifically saying to the waiter that took our order AND...

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lizzy072 . 2022-07-10

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To celebrate our sons birthday we had planned on popping into Pizza Express in New Brighton only to find out they had closed during lockdown,. We were looking for something a little special and to our delight, found Portofino. What a joy of a restaurant...

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susanbA2793PB . 2022-07-09

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I just popped in because I needed a quick meal and I love Italian food but hadn’t had any for a while. The last time I came was some 8 years ago and I was pleased to see how bright and airy it was as...

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Sherpa09256246621 . 2022-06-27

MORE AT TripAdvisor

Wow! What an amazing meal that was. The taste the presentation, the service was just amazing. I’ve been craving a meal that would leave me 100% satisfied. And this place fulfilled that need. Thank you for tonight.

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Escape824587 . 2022-06-02

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A quick dinner before a visit to the cinema. Great food, very attentive service and great atmosphere. This is the second visit and both times great. I had their lasagne on both occasions an it's excellent. Well worth a visit.

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phil5566 . 2022-05-30

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Enjoyed a lovely meal here with family and youngest granddaughter on Saturday. The staff were very attentive and friendly, all making us feel welcome. We were not rushed which was great for us and the meals were all excellent. I would recommend here and we...

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midd014 . 2022-05-04

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Very underwhelmed by the food. Ordered the tricolore salad to start with. Tomatoes were not ripe at all, one basil leave (which wasn’t fresh) and the mozzarella was very watery. Ordered the prosciutto ham pizza with parmesan cheese and rocket to share. The pizza was...

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lilbacha . 2022-04-22

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We had the knock back from Prezzo, as we hadn’t booked, crazy as it was empty but it prompted 5 of us to cross the road to Portofino Three Italian priests were dining there, “always a good sign”. The food was simply outstanding. Stay away...

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spena . 2022-04-18

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Beautiful food and beautiful place. Had the most amazing salmon, that was perfectly flaky and with beautifully cooked linguini. The flavouring is so cohesive and went together wonderfully. The sea bass was perfectly cooked and went really lovely with the veg. Service was lovely and...

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0kadril . 2022-04-17

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Came for a family birthday and we had a lovely time. Great service & delicious food! The menu is big and there’s something for everyone. 🙌

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sophiebN3803GZ . 2022-04-12

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We visited as a family group of 22 for an 80th birthday. All food was delicious and presented beautifully. Staff were very helpful and attentive as always. Can’t fault it. Like to support local businesses and Portofino is one of our favourite restaurants.

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steph186337 . 2022-04-09

MORE AT TripAdvisor

I picked for location & positive reviews here ... really good food and time with family, friends and relations living in area. Thanks M, Dublin

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amap m . 2022-04-03

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Visited on 26th March for our anniversary meal with my wife and 2 year old daughter, food was fantastic as always and service was spot on. Was so glad to see Luke was still there who had been made manager. Good things happen to good...

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Christopheredwards87 . 2022-03-26

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Thank you to an amazing Team at the Portofino, for the fantastic food, caring service and hard work. You made it a very special day for family and friends on Saturday 19th March 2022.

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handicrafter . 2022-03-22

MORE AT TripAdvisor

Had a lovely meal, and there were gluten free options for me. Quality of food was good and we both enjoyed the whole experience. The staff were friendly & Enzo recommended a lovely red wine.

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Brenda T . 2022-03-16

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Visited for a meal on 26th Feb. The restaurant was packed and the atmosphere warm and welcoming. The whole experience was excellent from the food to the service from the lovely staff. My guests who were new to the area loved it. We will be...

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robbiec537 . 2022-02-27

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Went here after family members highly recommended and we was not disappointed warm welcome as you enter the restaurant and appeared clean we were showed to our table and given time to settle before our drinks order was taken. Food was really nice and filling...

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O6740UUrayr . 2022-02-16

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Being a coeliac with a dairy allergy, eating out can be difficult. But the lovely folk at Portofino made it a dream. Very attentive when taking the order, followed by going into the kitchen and chatted to the chef, nothing was left to chance (very...

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AnneW76 . 2022-02-05

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An absolutely lovely evening was had at Portofino for my 40th birthday. We were a party of 12, including 3 children and the staff couldn't have been more accommodating or attentive, even when one of our guests had arrived late it was no trouble to...

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beccad2015 . 2022-01-15

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My 10 year old Son came here during the week with friends for a birthday and loved it so much he made me bring him again. The Staff are lovely and remembered him and were very attentive for the whole of our visit. We both...

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Karlie S . 2022-01-09

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It’s second time I visited this restaurant and I have not been disappointed! Amazing and fresh food , great atmosphere and very friendly staff ! I will definitely be back !!

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nataliapE4756HV . 2021-12-22

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Visited on Friday night and left feeling very impressed. The food was delicious, service was great and the atmosphere was perfect for this time of year. Would definitely recommend!

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sophieehall . 2021-12-21

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Won't be going back! Place was covered in bar flies all over food & drinks Service was terrible Food was cold & tastless Staff were not bothered about you just left you we couldn't wait to get out. Staff didn't say anything about flies apologise...

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Samham456 . 2021-12-17

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First time eating here and probably won’t rush back. Setting is nice, well decorated. No diet cola in stock and no diet lemonade on menu (good job not diabetic!) We shared the meat antipasto: ‘a selection of cured meats, bruschetta, pate, cheeses, marinated olives and...

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misscwright . 2021-12-13

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My fried and see I had lunch here before going to the to Light cinema. Staff very friendly and welcoming and the food was excellent Would visit again

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Sacha10 . 2021-12-05

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Visit to New Brighton to watch a show on the Floral Pavilion and had a meal with my wife before the show. My wife had carbonara and I had the lasagne with a side of chips and cheese garlic bread to share. Both meals were...

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jheesom . 2021-11-25

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We booked here before we went to watch a show at the floral pavilion. The host made us feel amazingly welcome and offered to recommend some meals for myself and my partner which were perfect for our tastes. I can’t recommend this place enough! Best...

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garytommo . 2021-11-11

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Our second visit here and already cannot wait to come again. Attentive, friendly staff and we absolutely loved ‘Mr Sicily,’ whose Italian charm won over the mother-in-law and aunties! The food is to die for - fresh and authentic - we all thoroughly enjoyed our...

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176jaynep . 2021-10-30

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I’ve been to this restaurant a couple of times now and haven’t been blown away by the service when it’s empty. However, when it’s not even half full the staff are way out of their depth. Very very disappointing customer service. Staff walked past three...

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Anna B . 2021-10-26

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We had a look around at all the dining establishments that New Brighton had to offer and plumped for this one because it looked the nicest and had a wide ranging menu. We visited on a dreary late Saturday afternoon and felt immediately warmed up...

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Karen R . 2021-10-09

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Excellent food with great service. Ate here in July and really enjoyed the food. The pesto tagliatelle special was just beautiful. Would recommend to others over the nearby competitor

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manbearpig9 . 2021-09-21

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This was the best dining experience I have had in a long time. Excellent food and superb service from attentive staff. The girl who served us, Sarah Lloyd and the native Sicilian who made the posset and canoli were brilliant. Steaks were great and fish...

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robbiec537 . 2021-09-11

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Excellent service staff very attentive food was excellent soup main course was delicious also wine merlot was excellent Sarah Lloyd and maitre- d very attentive enjoyed our night.Will be back from bonnie Scotland .

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helencW8218IG . 2021-09-11

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Excellent food and service, staff were lovely and very attentive. The lemon possett was fabulous. Will definitely be back.

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H6763KUlaurac . 2021-09-11

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Been here a few times with family when we come to see them but this is the last time. The food is hit or miss but mostly miss. The carbonara was ok at the most but the sauce was runny as hell and was like...

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mfd200 . 2021-09-04

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Great place for a family visit. Upon entry i was greeted and welcomed. Rapidly they was over to make sure we was ready to order suggestions were amazing. Was able to have a friendly conversation with the manager. Once we had finished our food. Which...

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Under95dawg . 2021-09-02

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Not going to go Into a mad rant with essays pizza had a dead fly in it... No apologies from any member of staff... A massive hair in the risotto! Not one person / manager apologised for anything only asked if we wanted another meal...

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Nick_w1987_12 . 2021-08-30

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Evening meal with friends, the drinks waitress was very good not once did we have to catch her eye to order more, she was very helpful with the wine suggestions and her recommendation went down well Our waiter was brilliant, again offering suggestions. Everyone enjoyed...

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cjrach0803 . 2021-08-22

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Came here with my Son on date night! I live in Spain and am used to good food and have had terrible experiences in the last two weeks. This place is the only one I want to write a review about as so so good!...

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9KarrieG . 2021-08-17

MORE AT TripAdvisor

Food and service was great. The staff seem really happy in their work which made my wife and feel very welcome. Some bad reviews on here. Our experience was the opposite. Well done Enzo and the team, we really enjoyed ourselves. Especially the after dinner...

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Loveablerogue40 . 2021-08-16

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Very disappointing visit this weekend to a place we have loved over the years. Theyve changed the menu so couldnt do a meal i have been having for years in this resteraunt and the one in stoke. First of all i have to say the...

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fitfatj0nn0 . 2021-08-15

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The worst Italian restaurant I've ever been to. Risotto Pescatore NOT a risotto. They used boiled Indian Basmati rice, and not a proper Italian risotto rice. Terrible.

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fmgorgon . 2021-07-22

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In times of overpriced and average food served at some restaurants, Portofino is a breath of fresh air. For our recent wedding reception, service was personal, professional and attentive and the food varying from sea bass to Fillet steak was excellent. They went the extra...

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A9816DBjohnr . 2021-07-11

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Visited here yesterday sat outside. Food was very nice staff attentive, surprisingly big inside. My only criticism was that I thought the wine was expensive. Bit short sighted because it it is sited next to Wetherspoons so rather than stay there for more wine we...

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Q9626YMpamd . 2021-06-30

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All of us heard really good things about Portofino before booking so we thought “Let’s book it and give it a try” Acknowledged really quickly on arrival. Glasses were cleaned and polished. Prompt taking of drinks and delivery of said drinks. Very attentive staff (shout...

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gemmalowe . 2021-06-19

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3 of us ate and the food was lovely, I had the spicy prawns, very generous with the prawns and the sauce was nice. One had the seafood linguine and they loved it. But im giving it 3 stars as 1 of us had the...

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T9170LBscottb . 2021-06-13

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We booked as a treat, due to finally being able to sit inside with our family again. We were seen to promptly for drinks orders and soon after for food. Our starters were delicious & beautifully presented, then so were our mains. We all got...

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302098KVB . 2021-06-11

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Bloody awful! If you like overcooked food this is the place for you. Would of been nice if anyone asked if we enjoyed our meal. Go Wetherspoons for half the price

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stevewhite19662020 . 2021-06-06

MORE AT TripAdvisor

We have often ordered the takeaway menu throughout COVID and always found the food to be excellent quality. We called in last night without booking and were accommodated. It took 3 asks to get the correct drinks we ordered a bottle of wine, soda water...

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karenabbott106 . 2021-06-05

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Visited during a midweek lunchtime during half term when the weather has improved. On arrival, new tables and chairs have been bought for the outside dining area - an improvement from our last visit. However, having told the greeter that we wanted to sit outside...

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Spenno1971 . 2021-06-03

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Firstly, we have been to Portofinos many times and always enjoyed the food there. Today the service was terrible and we felt totally unsafe. No staff were wearing masks, this is illegal. On entering the restaurant nobody was at the door meeting customers as they...

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Anne W . 2021-05-31

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We decided to go to this restaurant because of the extensive menu as there were eleven of us from the ages of 10 to 78 years old all with different tastes. We were celebrating being able to get together as a family again. I can...

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PatcyPR . 2021-05-22

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Been looking forward to this soecial occasion for mths,very very disappointed staff werent great considering it was Christmas eve, Luke was great and a joy, other servers were rude and kept coming over asking if we wanted the bill!! Sarah was rude and miserable we...

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samsonWirral . 2020-12-25

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Came for a family members birthday, had an amazing time service is great atmosphere really uplifting, even in the middle of a pandemic felt completely safe and comfortable throughout visit

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ShivCarter13- . 2020-12-19

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lovely first me out, since lockdown. Lively good and exemplary service from Sarah, ably assisted by Luke. Sarah was very attentive, and intuitive in her customer service. Will be back again soon!

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Denise2700 . 2020-12-04

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Food was hot and delicious great value for money and really good service highly recommend best Italian in New Brighton

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jensX1702SY . 2020-11-02

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Best pizza EVER! Nice restaurant, staff friendly, food was delicious ! Covid friendly would go back when visiting New Brighton.

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191victoriad . 2020-10-10

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Went for an early evening meal, I ordered a meal which was advertised as strips of beef also asked for chips instead of potatoes- veg was also on the description. Meal came with one solid piece of steak and chips . When I asked about...

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cathy544 . 2020-09-06

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Don't do meerkat meals any more since new owners took over. Had filet steak which was well cooked but couldn't have fried onions as new owners didn't think they are Italian. Wife asked for steak strips with chips instead of potatoes. Apparently chef thinks full...

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Gilly0812 . 2020-09-06

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Had lovely meal with friends. No Tiramisu though so disappointed there. Had steak with blue cheese sauce was delicious. Highly recommend and will be back

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susansK9719IU . 2020-09-06

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We visited new Brighton bank holiday Monday and stumbled upon this place . The food and service were both fantastic, the staff so attentive and welcoming. The restaurant had every table full and yet the service was still great . We sat near the kitchen...

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r12nes . 2020-08-31

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A local restaurant with great service and food. We regularly visit with family and friends and always find it spot on. We will be back.

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461niccid . 2020-08-30

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Food was absolutely beautiful! It came exactly to the specifications that we had ordered despite us asking for some alterations and came very fast. We were served by jade who was very friendly and bubbly and also Luke who went above and beyond for us!...

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Laurenb920602 . 2020-08-29

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Amazing food and such an elegant setting. And more to the point the staff were absolutely incredible! Sarah, Charlotte and Luke by far made our night more special. Couldnt do enough for us and treated us like friends xx Cannot thanks you guys enough for...

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K2391QMjasonb . 2020-08-26

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Poor service had to at for drinks tables not cleaned between customers,no soap in toilets staff didn't appear to care

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B674CDjohnf . 2020-08-23

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I visited this restaurant last night with a group of 5 ladies including myself and we had a simply wonderful meal and evening in general. The food was delicious and cooked exactly to our liking. I asked for a slight variation of the Carbonara and...

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Stephanie S . 2020-08-23

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Visited here this afternoon/evening. We couldn’t get in anywhere but they agreed we could take a table outside as we are a large family group who live in same house. They were only allowing groups of six indoors. Which was fine for us as we...

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alisonl592 . 2020-08-17

MORE AT TripAdvisor

We had a great Sunday lunch with very tasty pastas and pizzas. The waiting staff were very patient and good with our kids.

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andymJ6624SS . 2020-08-16

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I’m not sure what some of these negative reviews are about but Portofino is our favourite restaurant. This was our first meal out since lockdown and the food was amazing as per usual. This is the first time we’ve actually put a review on here...

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Christopheredwards87 . 2020-08-15

MORE AT TripAdvisor

Very nice meal. The food was well cooked. The restaurant was very organised and really helpful and efficient waitress.

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breadpud . 2020-08-15

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Arrived for pre booked meal. Waited 45mins to be asked if we wanted a drink (decided to order food immediately as not to wait any longer- and thought best to skip the starter as we had two kids with us who were already being so...

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KatiePJ89 . 2020-08-13

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We was in new Brighton today and wanted a nice bite to eat hadn't booked anywhere so this place had availability it was me my cousin and our 2 children we got there at 1pm and waited 40 mins for our garlic bread it wasnt...

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aimloux . 2020-08-11

MORE AT TripAdvisor

Trying to be something it's nkust not. Very overpriced and just not good enough. Food average at best

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124camd . 2020-08-10

MORE AT TripAdvisor

Great to see this place open again, we had a few takeaways over the lockdown and the food was great. Missed going to the restaurant so booked a table and they never let us down.

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O8150KDkevinb . 2020-07-06

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