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4.5

Based on 1.259 opinions finded in 3 websites

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Nº 116 in 813 in Derby

Nº 3 of 30 American in Derby

CUSTOMERS TALK ABOUT DISHES WITH..spicycheesecookedchickenlady

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I visited Popeyes today and the staff was lovely and the food was even more lovely very well mannered

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Chenelle Freeman . 2025-01-17

MORE AT Google

Most tasteless chicken i ever eaten!!! Fries are ok..season the chicken!!! Urhhh

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Esen Deniz . 2025-01-14

MORE AT Google

Order was placed on the website for eat in and wouldn’t let remove cheese on the burger ( it doesn’t say about cheese in ingredients of the burger anyway but wanted to check ) so thought would go and let them know to not put cheese on before the order had started being made as saved hassle . When got to the counter and let them know the whole team had sad faces and were blunt / not overly helpful but thought at least they know . Had received the order and the fries , rice and tenders were lovely but the coca-cola was flat and then the burger had come with a big slab of cheese on top , to which brought it up with the lady on the counter and the team didn’t really seem to care . Now for me it is not the end of the world as it is the case of just “not liking” cheese , however if someone was to be allergic to dairy or genuinely cannot have dairy and they put it in anyway without caring or paying attention then that can cause issues and someone potentially becoming really Ill . Overall would not recommend even for the quality is a bit pricey

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Mea Reavill . 2025-01-12

MORE AT Google

Love the food so does my brother Aaron in the pictures

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Oliver Ford . 2024-12-27

MORE AT Google

It's amazing literally even better than KFC!

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P G . 2024-12-22

MORE AT Google

I loved the food, and I especially liked how chocolatey their oreo milkshake was. 100% would recommend

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Becca . 2024-12-21

MORE AT Google

Burnt burger bun- ruined the whole burger And somehow I’m not eligible for a refund on uber eats ? Very disappointing

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shutup hishutup . 2024-12-20

MORE AT Google

its very good service and very delicious food 🥰

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Zain Mughal . 2024-12-16

MORE AT Google

Great customer service from Faith, thank you!

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Lexie Lemington . 2024-12-08

MORE AT Google

shanai was very helpful and great customer service

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Reuben . 2024-12-07

MORE AT Google

Staff is so rude and racist in specialy the leader/manager

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Andrei Carmaciu . 2024-12-06

MORE AT Google

I visited popeyes a week ago for the first time and they provided me with great service and food so i will definitely keep returning.

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Alyah M . 2024-12-05

MORE AT Google

I recently tried popeyes and I received amazing food and services. I’ve recommended to family and friends too, definitely a must- try 👍👍

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•pineapple• . 2024-12-05

MORE AT Google

Disappointed not sure what happened, but our food came late, and half our order was missing. Milkshake was half empty. Burger didn't taste right.

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Lotty Coops . 2024-12-04

MORE AT Google

Very good food very good customer service from Tanisha they were fast and polite and positive

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Ketaki Gijare . 2024-11-29

MORE AT Google

This restaurant at the beginning was amazing , now every time to go to order spice chicken they told me there is no spice pieces and we can give you spicy sauce!!! And when refused and choose to wait for the spice chicken and after waiting surprised that they also give original not spice and told me it is spicy . Stop unprofessional and layering

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Yostina Albeir . 2024-11-20

MORE AT Google

The food was delicious, and the service excellent. The spicy sauce on the burgers has a good kick and isn’t greasy unlike other chicken places. Plus the ice cream, yum. Tanisha the manager on shift was excellent, accommodating our specific ice cream needs and full of smiles. Thank you.

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Danielle Lee . 2024-11-17

MORE AT Google

faith is such a nice person she’s got such good service

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Ashley B . 2024-11-14

MORE AT Google

Best customer service will definitely be coming back because of faith

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Tavia Steadman . 2024-11-14

MORE AT Google

Food is good but service very poor. They (company) really need hire staff who really want to work there be professional. Every time I have been there I Felt like I have done something wrong by ordering there as I have interrupt them from having a conversation with others colleagues and they can’t be bothered to make my food which I have ordered without there permission. Bad service very bad

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Arifur Rahman . 2024-11-14

MORE AT Google

Amazing food and service! The chicken was perfect 👌

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safa khazai . 2024-11-11

MORE AT Google

Excellent service, very nice manager (Tanisha), and delicious

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Sami Malik . 2024-11-08

MORE AT Google

Amazing food and staffs, quick and easy, Tanisha was a very approachable staff

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niko benaoro . 2024-11-08

MORE AT Google

The chicken sandwich is class -faith

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Jack white . 2024-11-05

MORE AT Google

Kim was really nice and understanding

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Julieann Collins . 2024-11-03

MORE AT Google

Helpful & friendly service from Nathan

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Laurie Stobbs . 2024-10-25

MORE AT Google

Excellent customer service Nathan .. Thanks for you help !!

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Laura Oxley . 2024-10-25

MORE AT Google

Had a great meal today the cashier Steven was amazing very helpful and came to check on how we enjoyed the meal and if we needed anything else during our meal I thought this was amazing for fast food and showed a care I don't get from any other. The burger was delicious with a nice spice to it without ruining the flavour and the chips crispy and well seasoned. 10/10 experience and flavour would come again. Once again thank you Steven for an amazing experience and I'd highly recommend to anyone who likes fried chicken considering it was only £7.99 per person for a spicy chicken sandwich, fries and a drink.

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Edward Holder . 2024-10-25

MORE AT Google

Overpriced, cold & rubbish food

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Mark Reed . 2024-10-23

MORE AT Google

Ate here the other day the quality of the food is awful and the quality of the chips were bad and it's really greasy the chicken was very undercooked and too buttery and the batter was just awful and it actually caused me to end up in the bathroom and give Me a bad stomach and I do not recommend eating and drinking here if you want a bad stomach and end up in the toilet for 15 mins highly disliked in my opinion and I don't know why they serve such awful chicken

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UNWILD Kyron18 . 2024-10-13

MORE AT Google

Great customer service shout to Nathan

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Young Z1co . 2024-10-09

MORE AT Google

This place has the best chicken I’ve ever tasted! Quick and kind service from Mahwish, would recommend to everyone!

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Yasha Siddiqui . 2024-10-07

MORE AT Google

Mehwish was very kind and provided good service.

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Luke Falkingham . 2024-10-07

MORE AT Google

mahwish give a very good service, very kind and sweet!😊

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Phoebs t . 2024-10-07

MORE AT Google

This thief stole my food through Uber eats was quite a large order watch out for him next time

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Humza Tahir . 2024-10-06

MORE AT Google

Faith is very accommodating and helpful

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brigette pearl agolito . 2024-10-02

MORE AT Google

Very bad taste disgusting smelled very bad I threw up while eating it pls pls I do not recommend it it’s a waste of money

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Mo Gharib . 2024-09-30

MORE AT Google

Shanai and nathan are excellent and very helpful very kind towards me

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Archie Mosley . 2024-09-26

MORE AT Google

shanai, milana and nathan are amazing workers they are very helpful and kind and helped me pick out what i wanted to eat because it was my first time

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Dawn Makina . 2024-09-26

MORE AT Google

The chicken was very nice and Shanai was very nice to me!

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Lyric . 2024-09-26

MORE AT Google

Thanks to Nathan for the amazing customer service. Chicken was freshly cooked and tasted delicious. Absolutely amazing customer from Nathan, best staff member on the team, spot on customer service mate !

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Fasel Mehmood . 2024-09-23

MORE AT Google

Fantastic food and great service from Nathan as always! Lovely chicken miles better than KFC and service is always top notch

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Charles B . 2024-09-23

MORE AT TripAdvisor

Excellent customer service shown from Nathan!

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Shin .s . 2024-09-23

MORE AT Google

Food was great Very friendly service, Nathan was really friendly and made sure everything was ok

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Maisie Ward . 2024-09-23

MORE AT Google

Popeyes is a cut above many of the other restaurants I can think of. Their food is excellent. We was looked after by Nathan who wanted to make sure we were enjoying the food.

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Simon Shaw . 2024-09-23

MORE AT Google

Nathan is the most pleasant customer service chap I came across that day. Good hire.

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Hamza Rajnalvee . 2024-09-23

MORE AT Google

Nice fresh hot food, fries portion a little small but all very tasty. Would recommend if you’re in town wanting a fast food alternative. Great service from Nathan 👍🏻👍🏻

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Gareth Stone . 2024-09-19

MORE AT Google

The food and especially the chicken is too a good standard and quality and the staff are friendly for example faith created us today

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MaZZy . 2024-09-17

MORE AT Google

Faith was very friendly towards me and my friend

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Ellis . 2024-09-17

MORE AT Google

Faith help me out when the machine was broken brilliant service and great food couldn’t ask for more

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Olly Worker . 2024-09-14

MORE AT Google

Great at always! Spicy chicken delux! Faith is lovely!

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Scott Walker . 2024-09-14

MORE AT Google

This review is just to do with the 'Southern biscuits' as I didn't go there for the chicken but wanted to try the biscuits as someone from the American South I was intrigued. Turns out they are a poor imitation to true Southern Biscuits by being extremely small. They really should be ashamed to even sell these. So if you go don't waste your money on these so called 'Southern biscuits'. I won't be going back.

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RD K . 2024-09-11

MORE AT TripAdvisor

Banging on point would recommend service was good and was approached to ask if the food was okay , would come here again!!

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Dominic A . 2024-09-11

MORE AT TripAdvisor

Really appreciate the quality of food and the taste is literally different their selects and fries and the combo of spaces. It's yummy thank you pop eye Derby

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M Addy . 2024-09-09

MORE AT Google

We always enjoy Popeyes from the chicken to the honey and biscuits we tried the Mac and cheese this time and that was great too. Nathan was great with his customer service.

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Zulikha . 2024-09-09

MORE AT Google

I came today to visit and met this wonderful lady Kim, she was so nice and made sure my food was hot as I’m travelling back home to enjoy it

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Talesha Johnson . 2024-09-09

MORE AT Google

Visited the Derbion Store 7/9/24, 6:30pm, I am heavily pregnant and was given appalling and passive agressive treatment from Kim. l'd ordered a chicken box meal. I ate the boneless chicken first no issue chicken was cooked fine. Bit into the chicken wing and it was cold. I spat the chicken out and noticed blood. I then pulled the remaining wings apart and each wing had blood and grey meat. I took the wings to the till in the box meal box, and showed them, the wings. Chicken meat was grey and very bloody. Manager Kim said it was fine, and it was just blood vessels. She took the box and chicken and gave me a new set of wings. I took them back and again. Chicken was very bloody and again grey. I took my tray back to the counter with my chips and sides. I asked simply for a refund as the whole meal was ruined. I'm pregnant and it's dangerous for me to eat bloody uncooked chicken. Kim was extremely rude, told me I couldn't be refunded for the meal. That the chicken was fine. I said it's not fine, my whole meal has made me feel sick and ruined. She said I can't because you've not got the box etc with the meal. I said okay, let me go back to the table and see if it's still there. I returned and had remembered she had taken the box meal away. The only thing left on my tray was the new set of wings, and chips and sides. I had both my meal ticket and receipt with me. I said, you're the one that has taken the box initially away. That had all the wings that was not eaten and had been opened to show they was bloody and grey. She offered a refund of £2.50, I said I wanted the whole meal refunding as it had all been ruined. I still hadn't eaten my chips or sides as the bloody chicken had made me feel sick. I asked for her name and she wouldn't give it me, she didn't have a name badge on either. I then asked for the area managers name, she said she had to make a phone call and left me stood there for 25 minutes to make a this call. After waiting another male manager, who was sympathetic agreed she'd been unreasonable gave me the name of the general manager and Kim's name. The whole experience was disgraceful and upsetting and prolonged unnecessarily, Kim's behaviour was unprofessional and snarky. I was never given a refund for the meal.

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Kate Owen . 2024-09-08

MORE AT Google

Visited the Derbion Store 7/9/24, 6:30pm , I am heavily pregnant and was given appalling and passive agressive treatment from Kim. I’d ordered a chicken box meal. I ate the boneless chicken first no issue chicken was cooked fine. Bit into the chicken wing and it was cold. I spat the chicken out and noticed blood. I then pulled the remaining wings apart and each wing had blood and grey meat. I took the wings to the till in the box meal box, and showed them, the wings. Chicken meat was grey and very bloody. Manager Kim said it was fine, and it was just blood vessels. She took the box and chicken and gave me a new set of wings. I took them back and again. Chicken was very bloody and again grey. I took my tray back to the counter with my chips and sides. I asked simply for a refund as the whole meal was ruined. I’m pregnant and it’s dangerous for me to eat bloody uncooked chicken. Kim was extremely rude, told me I couldn’t be refunded for the meal. That the chicken was fine. I said it’s not fine, my whole meal has made me feel sick and ruined. She said I can’t because you’ve not got the box etc with the meal. I said okay, let me go back to the table and see if it’s still there. I returned and had remembered she had taken the box meal away. The only thing left on my tray was the new set of wings, and chips and sides. I had both my meal ticket and receipt with me. I said, you’re the one that has taken the box initially away. That had all the wings that was not eaten and had been opened to show they was bloody and grey. She offered a refund of £2.50, I said I wanted the whole meal refunding as it had all been ruined. I still hadn’t eaten my chips or sides as the bloody chicken had made me feel sick. I asked for her name and she wouldn’t give it me, she didn’t have a name badge on either. I then asked for the area managers name, she said she had to make a phone call and left me stood there for 25 minutes to make a this call. After waiting another male manager , who was sympathetic agreed she’d been unreasonable gave me the name of the general manager and Kim’s name. The whole experience was disgraceful and upsetting and prolonged unnecessarily , Kim’s behaviour was unprofessional and snarky. I was never given a refund for the meal.

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Kate . 2024-09-07

MORE AT TripAdvisor

driest chicken burger I've ever put in my mouth, the tenders were like cardboard covered in hot glue and rolled in sand

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Joe Brooks . 2024-08-30

MORE AT Google

I think the customer service was very good from faith as she helped a lot during me trying to purchase.

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IJ Zondi . 2024-08-28

MORE AT Google

food was tasty thank you faith for good service

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Bazz De . 2024-08-22

MORE AT Google

Tiffany has provided outstanding service !

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Sidra Zafar . 2024-08-18

MORE AT Google

Children's meals are so reasonable, faith was brilliant thank you

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Amanda Jones . 2024-08-06

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Faith was nice and the food is good

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Reean Straw . 2024-08-06

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The food is really nice faith was helpful

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Alfie Franks . 2024-08-06

MORE AT Google

Food is very fresh, thank you faith

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Salama Sbai . 2024-07-31

MORE AT Google

Fast, easy to order, tasty too. Nostalgia for my last trip to Texas!

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gary spear . 2024-07-24

MORE AT Google

I just order my milkshake and it was £4.50 half empty never gona come here again

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Hannah ANA (Ana) . 2024-07-24

MORE AT Google

I visited popeyes on Sunday lunch hour food was good and ok but they gave me wrong fries so I went to counter it was the lady in hijab she apologised with me and said you can keep this fries and ill get you fresh new she was really nice and polite lady but when she went to get me fries the other manager came rudely said to me give the fries and she chucked in the bin in front of me that was not good I felt like what, is this how you treat your customer ? I am very unhappy and never coming back to popeyes for only the rude behaviour of this girl learn some customer service lady and hope you see my loud message

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K Bae . 2024-07-23

MORE AT Google

Insider Derbion shopping mall. Their spicy chicken burger is best.

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Tausif Baber . 2024-07-10

MORE AT Google

tanisha gave amazing service and was very friendly

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Shaylene Palethorpe . 2024-07-05

MORE AT Google

Great food. Outstanding service

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K Hussain . 2024-07-05

MORE AT Google

Tee was amazing she served me with such attentive care and was really friendly and welcoming

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Taylor Campbell . 2024-06-18

MORE AT Google

absolutely amazing i love it so much chicken is so juicy , nikola gave me excellent customer service

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Glenda McEngo . 2024-06-14

MORE AT Google

Amazing customer service from Nicola.Food was great I will recommend anyone.

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Yasser Omar . 2024-06-13

MORE AT Google

Thanks tanisha for good service - much appreciated.

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Alice Norman . 2024-06-07

MORE AT Google

Tanisha was great at popeyes derby today such a nice meal and atmosphere

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Lesley Thompson . 2024-06-07

MORE AT Google

#tanisha thanks for good suggestions i really like your food and way of talk

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karanpreet singh sidhu . 2024-06-07

MORE AT Google

Love the chicken was amazing Faith

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Ohkexy . 2024-06-06

MORE AT Google

Very good restraunt. Faith is very good worker and she is very talented.

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David John . 2024-06-06

MORE AT Google

We went on Tuesday night from Aston on Trent to derby with my family we reached there at 7:58 something went on kiosk was placing order but kiosk went off and said we are closed i went on the till I don’t know the name of lady but she definitely was Pakistani or Indian wearing hijab she was the manager she told me don’t worry I’ll take your order in till so went on placing order and we wanted their chicken combo she was so nice and polite her customer service was fab she said to us it’s our closing time and to prevent waste we don’t put much of chicken down but I still will do for you but you will have to wait for like 20mins if that’s ok we agreed and placed and order of £45 approx food was nice and fresh me my wife and kids enjoyed not only that she said to us if we want any drinks as she had a Fanta in spare and was continuously checking on us if everything was ok she did ask her to give feedback but she never said her name and neither in rush we ask her but we just want to thanks her whole heartedly for been so nice and good human it’s good for a company to have people who are helpful and courtesy towards customer we definitely will visit again and ask her for name thanks

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Ali Wembley . 2024-05-30

MORE AT Google

I would like to express my sincere gratitude to Popeyes, primarily due to the exceptional service provided by an employee named Tanisha. She was working at the till, and her demeanor was exceptionally polite and pleasant. I observed that she treated every customer with the utmost professionalism and courtesy, even during a particularly busy time. Her ability to manage each interaction with warmth and respect was truly impressive. Thanks to Tanisha's outstanding service, Popeyes undoubtedly deserves a five-star rating. Additionally, the food was fresh and delicious, but it was the exemplary customer service that stood out the most. I am thankful for such a positive experience and believe that Tanisha's contributions greatly enhance the overall quality of the establishment.

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Madad shah . 2024-05-27

MORE AT Google

Best restaurant and quick service

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Bradley Joao . 2024-05-24

MORE AT Google

GREAT SERVICE FROM NICKOLE SHES THE BEST

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Ebube Ekwueme . 2024-05-24

MORE AT Google

5/5 very juicy n splendid chicken

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Hussain Iqbal . 2024-05-22

MORE AT Google

tanisha has been very nice to me and my friends

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zanib . 2024-05-20

MORE AT Google

tanisha has been very lovely and friendly to me and my friends.

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elyseexo . 2024-05-20

MORE AT Google

kim was amazing, lovely milkshake very friendly would recommend don’t bother going to starbucks

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Chloe Lynch . 2024-05-19

MORE AT Google

Kim was amazing service 10 stars would recommend don't even bother going KFC after today

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Chloe . 2024-05-19

MORE AT Google

I had the deluxe burger, 5 strips and Cajun fries. I got ranch and the louisanna hot sauce. The chicken was well seasoned and probably better than KFC. I just wasn't too crazy about the huge amount of breading and the crumbly texture, rather than real crispiness. The burger was quite good, the orangey sauce inside was nice. The fries were pretty good. I'm not crazy about the hot sauce which just taste like tobasco but the ranch was quite nice.

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Asher . 2024-05-19

MORE AT Google

amazing food rlly nice employees

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Jordan Harvey . 2024-05-16

MORE AT Google

Aww i made the mistake of just ordering chicken tenders and the man serving was really nice and gave me the chips and drink for no extra, food was tasty as always! Thanks for being so kind :)

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Ell . 2024-05-15

MORE AT Google

I have been wanting to try Popeyes for a while now, and it was well worth the wait. Food was delicious, warm, and the person who served me (Nickola) was kind, and had really excellent customer service and didn’t make me feel rushed even though it was a busy time for them. Defo coming again!! 5 stars!!

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Lauren Lyndsay . 2024-05-14

MORE AT Google

Lovely crispy chicken, battered to perfection. Wonderful service from the manager on staff, I believe her name was Nickola. Will be going again soon.

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Zach Busch . 2024-05-14

MORE AT Google

Fantastic food and great place, Nicola on staff was amazing. Cheers!

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Dan Manning . 2024-05-14

MORE AT Google

I have been to popeyes derby this afternoon tanisha who was manager came to ask me about the quality of food it was nice snd fresh i felt good been made me feel special

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Sumaiya Chy . 2024-05-13

MORE AT Google

Tasty chicken and nice crispy fries.

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Zoë Newman . 2024-05-13

MORE AT Google

If I could put 0 stars I would. I went to get some lunch for ehre yesterday at around midday-1 o’clock. 6-8 hours later I was throwing my guts up for hours on end. From 10-11pm to 6 am I was heaving every 20 mins. Dont eat here. Not worth it at all.

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Joe Upson . 2024-05-12

MORE AT Google

Sneakily hides that they use halal meat in all their food. I don't think 3rd world ritual Islamic slaughter is authentic Louisiana food.

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Jacob Cheval . 2024-05-12

MORE AT Google

Talesha provided great service and our food was yummy and quick!!!!

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Corrie Davies . 2024-05-11

MORE AT Google

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