Popeyes Louisiana Kitchen, Derbion in Derby

The chicken was very nice and Shanai was very nice to me!

Shanai and nathan are excellent and very helpful very kind towards me

shanai, milana and nathan are amazing workers they are very helpful and kind and helped me pick out what i wanted to eat because it was my first time

Fantastic food and great service from Nathan as always! Lovely chicken miles better than KFC and service is always top notch

Excellent customer service shown from Nathan!

Thanks to Nathan for the amazing customer service. Chicken was freshly cooked and tasted delicious. Absolutely amazing customer from Nathan, best staff member on the team, spot on customer service mate !

Popeyes is a cut above many of the other restaurants I can think of. Their food is excellent. We was looked after by Nathan who wanted to make sure we were enjoying the food.

Food was great Very friendly service, Nathan was really friendly and made sure everything was ok

Nathan is the most pleasant customer service chap I came across that day. Good hire.

Nice fresh hot food, fries portion a little small but all very tasty. Would recommend if you’re in town wanting a fast food alternative. Great service from Nathan 👍🏻👍🏻

The food and especially the chicken is too a good standard and quality and the staff are friendly for example faith created us today

Faith was very friendly towards me and my friend

Faith help me out when the machine was broken brilliant service and great food couldn’t ask for more

Great at always! Spicy chicken delux! Faith is lovely!

Banging on point would recommend service was good and was approached to ask if the food was okay , would come here again!!

This review is just to do with the 'Southern biscuits' as I didn't go there for the chicken but wanted to try the biscuits as someone from the American South I was intrigued. Turns out they are a poor imitation to true Southern Biscuits by being extremely small. They really should be ashamed to even sell these. So if you go don't waste your money on these so called 'Southern biscuits'. I won't be going back.

Really appreciate the quality of food and the taste is literally different their selects and fries and the combo of spaces. It's yummy thank you pop eye Derby

We always enjoy Popeyes from the chicken to the honey and biscuits we tried the Mac and cheese this time and that was great too. Nathan was great with his customer service.

I came today to visit and met this wonderful lady Kim, she was so nice and made sure my food was hot as I’m travelling back home to enjoy it

Visited the Derbion Store 7/9/24, 6:30pm, I am heavily pregnant and was given appalling and passive agressive treatment from Kim. l'd ordered a chicken box meal. I ate the boneless chicken first no issue chicken was cooked fine. Bit into the chicken wing and it was cold. I spat the chicken out and noticed blood. I then pulled the remaining wings apart and each wing had blood and grey meat. I took the wings to the till in the box meal box, and showed them, the wings. Chicken meat was grey and very bloody. Manager Kim said it was fine, and it was just blood vessels. She took the box and chicken and gave me a new set of wings. I took them back and again. Chicken was very bloody and again grey. I took my tray back to the counter with my chips and sides. I asked simply for a refund as the whole meal was ruined. I'm pregnant and it's dangerous for me to eat bloody uncooked chicken. Kim was extremely rude, told me I couldn't be refunded for the meal. That the chicken was fine. I said it's not fine, my whole meal has made me feel sick and ruined. She said I can't because you've not got the box etc with the meal. I said okay, let me go back to the table and see if it's still there. I returned and had remembered she had taken the box meal away. The only thing left on my tray was the new set of wings, and chips and sides. I had both my meal ticket and receipt with me. I said, you're the one that has taken the box initially away. That had all the wings that was not eaten and had been opened to show they was bloody and grey. She offered a refund of £2.50, I said I wanted the whole meal refunding as it had all been ruined. I still hadn't eaten my chips or sides as the bloody chicken had made me feel sick. I asked for her name and she wouldn't give it me, she didn't have a name badge on either. I then asked for the area managers name, she said she had to make a phone call and left me stood there for 25 minutes to make a this call. After waiting another male manager, who was sympathetic agreed she'd been unreasonable gave me the name of the general manager and Kim's name. The whole experience was disgraceful and upsetting and prolonged unnecessarily, Kim's behaviour was unprofessional and snarky. I was never given a refund for the meal.

Visited the Derbion Store 7/9/24, 6:30pm , I am heavily pregnant and was given appalling and passive agressive treatment from Kim. I’d ordered a chicken box meal. I ate the boneless chicken first no issue chicken was cooked fine. Bit into the chicken wing and it was cold. I spat the chicken out and noticed blood. I then pulled the remaining wings apart and each wing had blood and grey meat. I took the wings to the till in the box meal box, and showed them, the wings. Chicken meat was grey and very bloody. Manager Kim said it was fine, and it was just blood vessels. She took the box and chicken and gave me a new set of wings. I took them back and again. Chicken was very bloody and again grey. I took my tray back to the counter with my chips and sides. I asked simply for a refund as the whole meal was ruined. I’m pregnant and it’s dangerous for me to eat bloody uncooked chicken. Kim was extremely rude, told me I couldn’t be refunded for the meal. That the chicken was fine. I said it’s not fine, my whole meal has made me feel sick and ruined. She said I can’t because you’ve not got the box etc with the meal. I said okay, let me go back to the table and see if it’s still there. I returned and had remembered she had taken the box meal away. The only thing left on my tray was the new set of wings, and chips and sides. I had both my meal ticket and receipt with me. I said, you’re the one that has taken the box initially away. That had all the wings that was not eaten and had been opened to show they was bloody and grey. She offered a refund of £2.50, I said I wanted the whole meal refunding as it had all been ruined. I still hadn’t eaten my chips or sides as the bloody chicken had made me feel sick. I asked for her name and she wouldn’t give it me, she didn’t have a name badge on either. I then asked for the area managers name, she said she had to make a phone call and left me stood there for 25 minutes to make a this call. After waiting another male manager , who was sympathetic agreed she’d been unreasonable gave me the name of the general manager and Kim’s name. The whole experience was disgraceful and upsetting and prolonged unnecessarily , Kim’s behaviour was unprofessional and snarky. I was never given a refund for the meal.

driest chicken burger I've ever put in my mouth, the tenders were like cardboard covered in hot glue and rolled in sand

I think the customer service was very good from faith as she helped a lot during me trying to purchase.

food was tasty thank you faith for good service

Tiffany has provided outstanding service !

Faith was nice and the food is good

Children's meals are so reasonable, faith was brilliant thank you

The food is really nice faith was helpful

Food is very fresh, thank you faith

I just order my milkshake and it was £4.50 half empty never gona come here again

Fast, easy to order, tasty too. Nostalgia for my last trip to Texas!

I visited popeyes on Sunday lunch hour food was good and ok but they gave me wrong fries so I went to counter it was the lady in hijab she apologised with me and said you can keep this fries and ill get you fresh new she was really nice and polite lady but when she went to get me fries the other manager came rudely said to me give the fries and she chucked in the bin in front of me that was not good I felt like what, is this how you treat your customer ? I am very unhappy and never coming back to popeyes for only the rude behaviour of this girl learn some customer service lady and hope you see my loud message

Insider Derbion shopping mall. Their spicy chicken burger is best.

tanisha gave amazing service and was very friendly

Great food. Outstanding service

Tee was amazing she served me with such attentive care and was really friendly and welcoming

absolutely amazing i love it so much chicken is so juicy , nikola gave me excellent customer service

Amazing customer service from Nicola.Food was great I will recommend anyone.

#tanisha thanks for good suggestions i really like your food and way of talk

Tanisha was great at popeyes derby today such a nice meal and atmosphere

Thanks tanisha for good service - much appreciated.

Love the chicken was amazing Faith

Very good restraunt. Faith is very good worker and she is very talented.

We went on Tuesday night from Aston on Trent to derby with my family we reached there at 7:58 something went on kiosk was placing order but kiosk went off and said we are closed i went on the till I don’t know the name of lady but she definitely was Pakistani or Indian wearing hijab she was the manager she told me don’t worry I’ll take your order in till so went on placing order and we wanted their chicken combo she was so nice and polite her customer service was fab she said to us it’s our closing time and to prevent waste we don’t put much of chicken down but I still will do for you but you will have to wait for like 20mins if that’s ok we agreed and placed and order of £45 approx food was nice and fresh me my wife and kids enjoyed not only that she said to us if we want any drinks as she had a Fanta in spare and was continuously checking on us if everything was ok she did ask her to give feedback but she never said her name and neither in rush we ask her but we just want to thanks her whole heartedly for been so nice and good human it’s good for a company to have people who are helpful and courtesy towards customer we definitely will visit again and ask her for name thanks

I would like to express my sincere gratitude to Popeyes, primarily due to the exceptional service provided by an employee named Tanisha. She was working at the till, and her demeanor was exceptionally polite and pleasant. I observed that she treated every customer with the utmost professionalism and courtesy, even during a particularly busy time. Her ability to manage each interaction with warmth and respect was truly impressive. Thanks to Tanisha's outstanding service, Popeyes undoubtedly deserves a five-star rating. Additionally, the food was fresh and delicious, but it was the exemplary customer service that stood out the most. I am thankful for such a positive experience and believe that Tanisha's contributions greatly enhance the overall quality of the establishment.

GREAT SERVICE FROM NICKOLE SHES THE BEST

Best restaurant and quick service

Very good food very good customer service from Kimberly and Tanisha they were fast and polite and positive

5/5 very juicy n splendid chicken

tanisha has been very lovely and friendly to me and my friends.

tanisha has been very nice to me and my friends

Kim was amazing service 10 stars would recommend don't even bother going KFC after today

kim was amazing, lovely milkshake very friendly would recommend don’t bother going to starbucks

I had the deluxe burger, 5 strips and Cajun fries. I got ranch and the louisanna hot sauce. The chicken was well seasoned and probably better than KFC. I just wasn't too crazy about the huge amount of breading and the crumbly texture, rather than real crispiness. The burger was quite good, the orangey sauce inside was nice. The fries were pretty good. I'm not crazy about the hot sauce which just taste like tobasco but the ranch was quite nice.

amazing food rlly nice employees

Aww i made the mistake of just ordering chicken tenders and the man serving was really nice and gave me the chips and drink for no extra, food was tasty as always! Thanks for being so kind :)

Lovely crispy chicken, battered to perfection. Wonderful service from the manager on staff, I believe her name was Nickola. Will be going again soon.

I have been wanting to try Popeyes for a while now, and it was well worth the wait. Food was delicious, warm, and the person who served me (Nickola) was kind, and had really excellent customer service and didn’t make me feel rushed even though it was a busy time for them. Defo coming again!! 5 stars!!

Fantastic food and great place, Nicola on staff was amazing. Cheers!

I have been to popeyes derby this afternoon tanisha who was manager came to ask me about the quality of food it was nice snd fresh i felt good been made me feel special

Tasty chicken and nice crispy fries.

If I could put 0 stars I would. I went to get some lunch for ehre yesterday at around midday-1 o’clock. 6-8 hours later I was throwing my guts up for hours on end. From 10-11pm to 6 am I was heaving every 20 mins. Dont eat here. Not worth it at all.

Sneakily hides that they use halal meat in all their food. I don't think 3rd world ritual Islamic slaughter is authentic Louisiana food.

Talesha provided great service and our food was yummy and quick!!!!

Talesha was efficient and kind and helpful. Food was hot and tasty

Nickola was fabulous best service ive ever had would definitely recommend eating here again if its service from her

Amazing food, for a great price

Faith was amazing , the food is nice would definitely come back

I ordered hot wings and fries alongwith milkshake Tanisha was lovely she had smile on her face while serving all the customer I would definitely visit again

EXCELLENT SERVICE , GOOD MANAGEMENT, VERY FRIENDLY STAFF. HIGH QUALITY FOOD WITH GREAT TASTE

I went on Saturday 27th the restaurant was so busy. I ordered my hot wings at the till and was told there could be a 6 minute wait as they were being cooked fresh The manager steve who served me kept me informed of my order progress throughout After chatting with steve I discovered he was a newly appointed member of the team We need more Steve's in the world working in these establishments Keep up the good work steve you're an asset to the company

Poor service, wrong things delivered. Slap dash service

The chips were stale. The chicken was dripping in oil . I had to throw it in the bin. The burger they tried but still barely tasteful

Great service by Corrie, nothing better than a smiley server! And food was delicious too!

Some of the worst food I have ever ordered. Very oily food and it definitely didn’t taste fresh. Never again

My order arrived really quickly and was in perfect condition

The strawberry whip is the best item ever. 100% recommend.

Really tasty chicken! Had the chicken burger with fries,regular fries portion was quite small,so would have the large size next time,busy Saturday but didn’t have to wait long at all.

faith was very helpful. recommend

faith was very helpful! i will definitely be coming back the food is on point

nickola was the person who served me at popeyes and it’s my first time eating here, the customer service from her was great, she definitely needs a raise!

Customer service was great definitely needs a raise

Deano has been amazing today helped me with my food gave good recommendations

Ordered a chicken sandwich and it was raw

everything was bad gave me raw and boney chicken even I asked for boneless sandwich

This was...splendid. It tasted magical, actually I believe it was - the stuff we got up to after was...intense, let's just put it that way 😉

I have been back since my last visits and was more impressed with the food this time around. I took my kid and their friends for a birthday treat and they all loved it. 👍🏻

I don't know what the hype is. That was the worst big chain fast food I ever had! Waste of money. I actually threw away the food cause it tasted more of oil than the food itself. Never again!

The food was excellent. Customer service was 10/10. Would recommend definitely come again

Shanai gave me good recommendations and very nice.Helped me a lot.

(TALESHA is amazing at poppeys and is a great worker )

TALESHA- it’s amazing at popeyes food is nothing but quality

I went to Popeyes Derby from Nottingham last sunday 3rd March and ordered over £35 worth of meal for myself and family. Included was a 6pc signature Louisiana chicken spicy which serves two. Got home and discovered that whilst we got two of everything else i.e. drinks, fries, etc the chicken was only 3pcs. I wanted to return immediately but considering the distance, could not. I was back today and was hungry and presented my receipt showing clearly the date. The server took the receipt, went back and I guess spoke to a supervisor and returned to say because it was over 7 days ago(???), they could not do anything. 3rd of March until today 8th March, is 5 days! I was in a rush and did not want to stay to argue as I had to quickly rush back for school runs. I told the server that I would be putting up a review about this and simply got a shrug from her! Never returning again!

shanai served me and was very respectful towards me, recommended good options to me that i enjoyed throughly, very charming and nice young lady.

Manger Nicola was friendly, polite and extremely helpful as I had difficulties using the machine.

Great service, talesha was amazing today

Deano help me and my wife on till today such good guy need higher promotion

Deano was amazing on till helpedbpick my food oht and was very nice

Your staff Nikola was absolutely amazing she was super friendly and so helpful. Great customer service and very attentive.

Nikola was very helpful,I tried to order from the booth but it wouldn't allow me to, I then ask for help and she was happy to help, she was lovely, kind and pleasant, I was happy with my order 😊 ❤️