Pooches Cafe in South Tyneside

Very disappointing breakfast today for a number of reasons, after checking the website. I decided what I was going to order. The website said a full english breakfast with a choice of fried/poached/scrambled eggs. I chose scrambled. It turned out that the menu at the venue was different to the website and was not pointed out to me that I’d have to pay more if I wanted scrambled because they used ‘2 eggs’ and charged extra. Additionally, I asked if I could have just a few extra mushrooms instead of a tomato. The server said that was possible to swap but didn’t point out that they didn’t swap items but that it would also cost extra. My brother asked for some water with his breakfast, but was supplied with a bottle which had already had its top removed. Also it turned out that if I did not specify tap water they would automatically charge me an extra £2.95 with the mini bottled water. I would say to anyone who attends this restaurant that aside from the website differing in menu to the menus available in the restaurant. You should be extra careful with what you order. I did contact the restaurant when I returned home before writing this review to give them the opportunity to consider my issues but they weren’t particularly apologetic. Felt we were ripped off

Excellent quality of food. Lush lean chicken, very tasty and piping hot. Not the cheapest but definitely worth it

Great ice cream and service. Brought out water for everyone waiting in line.

Delicious crispy batter on beautifully cooked fish. Chips were spot on. I have eaten from here several times and the good quality is always maintained. Highly recommend it.

Table booked for 7.30pm. Pub very messy, no carvery left. Told a 45 minute wait for food. Cued at bar, staff member very friendly and helpful. I asked if they had any chicken dinners left, she said not sure, I'll check. She asked another staff member who listed things not available (chicken not among them). So I ordered 2 dinners and 2 drinks. 15 minutes later staff member came over to say no chicken dinners so had to re-order. Staff member not really bothered when I complained. Still waiting for food, not impressed! Won't come again!