Ponto Lounge in Kingston upon Hull, City of

We had a fantastic time here. Food and service was faultless. Only thing I would change is maybe lower the volume slightly on the background. It's a bit loud. Otherwise all good 👍.

Vegan Beyond burger not seasoned and felt more warmed through than cooked through. Very disappointed for the price and to be honest this didn't feel like a "Beyond" burger more like a substitute but this may have been due to it not being cooked long enough?

We only came for drinks but loved the atmosphere and vibe , staff friendly and decorated lovely for Christmas 🎄

We really like the place, could do with a few more high tables though

First time visiting with my partner and my dog since it was dog friendly which is lovely. We had some cocktails which was delicious especially the cherry Bakewell! It was a quiet evening so service was quick and the atmosphere was peaceful. Will be back for more cocktails again soon and maybe to try the food.

We love the Lounges! They're a home away from home. Great food, not your average run of the mill pub grub. Good drinks selection. Atmosphere is always comfortable and staff are always lovely

Cracking good in a pleasant and lively atmosphere

Has a good GF menu as well as general one. Enjoyed our quick snack lunch

After pre booking a table for 10 then following the request to pre order our meals via email the experience wasn't the best. After not hearing back that our order had arrived i rang.Spoke to a staff member who found the order in the spam mail (Not sure why when it was a reply to the email they sent) He assured me it would be passed on and sorted. Saturday came 2 hours before reservation a message came through that they hadn't got the order. When called back they had found it in the spam mail!!! 1 meal was not available which after ordering 5 days in advance was rubbish. Arrived 10 mins before booked time told table was ready upstairs,wasn't shown to table,wasn't told you had to order drinks at the bar or via app, customer service was basically non existent . Food was fair not the greatest . Will not be visiting again.

The bacon was almost raw it was so undercooked, didn't get jalapeños on my diablo burger and it took about 30 minutes. Used to really like it here, hope it was an off day.

The most filthy disgusting place I have ever eaten dirty tea pot lipstick covered cup dirty cutlery

Came here for my birthday meal yesterday & the food was so nice! Very cosy vibes in the restaurant ✨Definitely recommend coming here! The Tapas was incredible 😍

Great breakfast and flat white. Wish they did an option for semi skimmed milk in the tea. Other than that, first class

Saturday night visit, busy but managed to get a table. Great cocktails. The 3 of us loved our food. Really tasty. Quick service too.

I don't like that there is no one to take your order

Visited hull and fancied something to eat but struggled to find anything decent, then came across this cafe bar, looked nice from inside and outside...so we decided to order two coffees and two breakfasts can not fault the service very polite and helpful...so when we sat down 5 minutes later our breakfasts came and the food looked lovely on the plate well took on bite out of the sausage...tasted revolting off and stake had a nasty taste so immediately put us off so we left basically two full plates of food and walked out...if your looking for a drink then fine but the food was revolting which is a shame.

Really had a great time here today. The food was on point, really tasty 🤤 The squid was great, but this smashed burger with extra beef brisket, was amazing 😁

Popped in for breakfast, lovely staff and grub but it was the feeling of the place I liked the most: laid back, comfy and cosy, uncrowded tables, dog friendly and professional

This was my second time being at ponto. Emily was absolutely amazing! Such a cheery and bubbly atmosphere she is definately an asset to the ponto team. The food was absoultely delicious and the service was fast and friendly.

“Espera a que te sientes” decía en el cartel de la entrada. Bastante bien, así que esperamos, y esperamos, y esperamos. Fuimos vistos esperando por al menos dos miembros del personal que nos dejaron completamente en blanco sin siquiera un acuse de recibo de nuestra llegada. Una camarera nos miró mientras subía con una copa. Ella bajó de nuevo e ignoró el hecho de que todavía estábamos esperando. He visitado otros negocios de marca en la cadena Loungers, y hasta hoy he disfrutado de buena comida con excelente servicio. Claramente, esto es algo que debemos evitar, como hicimos para gastar nuestro dinero en otro lugar.

Travelled 30 miles to try pontos as they have a huge gluten free menu for my wife,i had the diablo burger it was absolutely beautiful best burger in a long time.The gluten free burger my wife loved it,food was out quickly and the price is reasonable, portions perfect and the interior is brilliantly set up with loads of room between the tables.100% going to be returning once a month

Beautiful building, lovely atmosphere, very friendly and helpful staff and the food is probably the best I've had in Hull for years. Will definitely be back.

A nice place with a lovely ambience and the staff are really helpful

Not all staff are helpful. Asked someone what the daily soup was, and he told us, only to be told by the same person when going to order that there was none left. Why did he think we were asking when we were at the table? 🤔

Burnt dry chicken egg was off smelt disgusting 🫣 tasted off ! Emailed company standard report back saying oh sorry we must of got it wrong this time !

Servido en tazas sucias y el desayuno frío tenía que pedir las limpias, los miembros del personal son buenos, sin embargo, rompió mi apetito con tazas sucias

Vino a almorzar para 2 y pidió usando el código QR. 45 minutos después y todavía no hay comida a pesar de que la gente entra 20 minutos después de que habíamos pedido y ya se sirve con sus comidas (que eran las mismas que las nuestras, así que no como si pedimos nada que tomó mucho tiempo). Solo pedimos una hamburguesa y un sándwich también. Preguntó dónde estaba nuestra comida y dijo que serían otros 5 minutos. No hay explicación. Finalmente llegó la comida y el tocino de la hamburguesa estaba casi crudo y completamente incomestible. Por lo que pagamos no valió la pena la espera o la molestia.

Excelente ubicación y agradable bienvenida y ambiente. Servicio rápido y un delicioso brunch. Estábamos explorando el casco antiguo, y nos gustó el encanto interior del establecimiento. La comida era una delicia y el personal era atento y educado. Solo estábamos de visita, pero volveríamos a comer aquí, dado más tiempo! Gracias.

Ih here today 13sept food good Staff very friendly & helpful .

I like the layout, very open and spacious. There's a clean, modern feel to the place and you can tell how new it is to Hull town centre. Bar staff were friendly but I wouldn't recommend the cocktails here, the 'Long Island Spiced Tea' fell a bit flat despite sounding like an appetising concoction.

Pretty cool vibe, pretty good food

It's one of the best places to eat in Hull for a relaxed meal. Atmosphere is chilled out. Staff are friendly. There's a few things available for kids to play with. It's the perfect location in Hull as well. It's perhaps more expensive than some people are used to. However, you get what you pay for.

Tapas was beautiful 😍 and the glass of wine made me want to research where I can buy the bottle 👌🏼

Good food and available much later than most city centre venues. So two plus points there. Service friendly but the kitchen is not the quickest

Great atmosphere, food and service. It was my first time eating there, I would recommend it. You can order at the bar or via QR code.

As always very good, I have now tried almost everything on the menu and it never disappoints. Just a lovely place!

Ponto lounge offers a pleasant dining experience, especially for those seeking vegan options. While the vegan breakfast I tried was decent and reasonably priced at £9.95, I felt it could have been more satisfying. The 2 little falafels, in particular, seemed a bit out of place in a breakfast dish—I would suggest replacing them with something more substantial. However, this is just a personal preference. On the positive side, the staff are polite and attentive, and the service is impressively quick. The atmosphere is warm and welcoming, making it a good spot for both families and couples. The eclectic decor adds a unique touch to the overall ambiance. I’m looking forward to returning to try their vegan lunch offerings in the future.

My girlfriend and I love it here. We visit most Friday nights and leave happy and positive everytime

Never let down at Pontos. Great food always

Relaxed atmosphere,Great decor, Great people! Prices were reasonable too.

My daughter is gluten intolerance and there a a great menu for he to choose from. We both had a breakfast and it was fab so much so that we cleared our plates. Will defo eat here when she visits again. Stafff were lovely x

Excellent service, good portions, clean facilities.

Every time I recieve great service and the food never let's me down. There are many great alcoholic and non alcoholic drink options. My favourite is the tapas as you can try 3 of many different things. They cater to dietary restrictions and you can even order on the app

A very authentic place with stunning staff. I was amazed to see interior. You can feel the historic atmosphere. I would love to visit again for sure!

My expectations were high as I often visit the Nottigham portello lounge, which is part of this chain of restaurants, and the food and service are always excellent. Not so the case in Hull. The restaurant was not the cleanest and was looking a bit shabby, especially upstairs, where it could do with a lick of paint. The menu is identical to the Nottiingham eatery, but the food was only warm and no real care taken on the presentation. The portion sizes seemed on the smaller side to what I am used to (especially the fries). The staff, in some cases, were ignorant and not really interested in making it a place you want to be. There were plenty of staff, seemingly doing nothing with me having to wait to get served with only one person behind the bar. It's a pity realy as it's in a prime spot in the town centre. The eateries near the marina seem to be busier and I can understand why.

This is our go to place with the kids. Great menu choices and very tasty. The only reason I've not given 5 stars is because sometimes the tables are a bit sticky, but this is sorted without fuss when I ask for it to be wiped down.

I love going to ponto. The food is delicious, and it has a cosy atmosphere. They cater for my gluten intolerance, which is always great. The salmon and eggs is my favourite, and the cakes are lovely! I highly recommend, especially for a catch up with friends, or a pitstop for lunch 😋

Brilliant staff and food, can't fault, we will be back within the next couple of days, see you soon.

Food was excellent quality and excellent staff service 👌 👍

My friend and I dined here last night. The atmosphere and food was excellent (second visit to this restaurant) and it was as good as the first time we visited. The staff are very professional and friendly in their approach to customers which makes for excellent customer service. My friend and I witnessed first hand how professional the staff are after an incident with an aggressive patron was asked to leave. They did not make a fuss and dealt with the incident quickly and quietly as not to disturb other diners and even apologised for the disturbance. My friend and I accepted this however it was not necessary as being abusive to staff is never acceptable. Thank you for a fabulous evening and we will definitely be back to enjoy the fabulous atmosphere, food, drinks and customer service. I can happily highly recommend this restaurant.

Absolutely amazing..nothing to fault at all

I try something new each time I go in and tonight I had Thai prawn noodle dish which was fantastic never had a bad meal.

Lovely atmosphere reasonable prices

A lot of options on the menu and the handmade drinks were delicious. The food was good and the service was friendly

I enjoyed a delectable Nasi Goreng paired with a refreshing watermelon iced tea. If you enjoy spicy cuisine, this Malaysian dish is a must-try. My friend ordered an American pancake, which looked absolutely scrumptious. The staff were helpful and friendly, and the ambiance was perfect for a brunch.

Food was great, drinks were great, atmosphere is a bit like a bar, location excellent.

Been in a few times but visited on Thursday 11th July for desserts. I had the salted caramel brownie and the biscoff banoffee milkshake and both were absolutely delicious. My friend had a nut allergy and they always accommodate for him very well, including labelling his food with little labels to limit contamination. However, I have noticed the past few times that I have been in a lack of service when being seated. There is a sign saying “please wait to be seated”, yet, at a few points there were a few people at the bar, and they locked eyes with us but made no move to sit us down. It was up to a server who came downstairs who saw us and sat us. We were probably only waiting 3/4 minutes, but it wasn’t busy and they were just chatting. But overall a good experience

Very poor today compared to previous visits.

Lovely place, great food, could possibly be the best in the town.Music is just too loud, it's not a bar, people go there for food, you shouldn't have to shout when speaking.

Amazing vegan breakfast and vegan options in general. Not a big fan of the cocktails though, but it’s a nice place!

We’ve been to 10 lounges so far and our experience at this one was disappointing. The food was not to the high standard we have come to know from lounges and although some staff were really lovely it wasn’t the experience we have become used to in other lounges.

Aubergine flatbread was SENSATIONAL! Service was lovely, great to see happy and friendly staff. Food came out hot and fast and carrot cake for dessert was to die for 🩷

Me and my Mum popped in one night before going to the theatre and we've never looked back. It's now become an essential place for our meal before going to see a show! The food and drink are always superb and the staff are incredibly friendly and helpful. I feel sorry for them when they have to tell customers they have no tables left but up to now we've been lucky. I only like to review places I like on here as working in a shop I think it's unfair to use a platform such as this to slag a business off however I do have one complaint. The music is just a little too loud and we struggle to hear each other. This could however be our age. She's 68 and I just turned 45 so maybe the music volume is the trendy thing to do. Other than that, top marks! Keep doing what you're doing! Sorry for the boring photos. I could have sworn I'd taken photos of the food!!!

Lovely food and staff. Couldn't do enough for us. we were down for 2 days from Liverpool, ate there twice .

A great lunch on a busy Saturday afternoon, but still got seated straight away inside (there were lots of people outside too, due to the sunshine). We ordered using the QR code, so didn't need to go to the bar - all really easy. Drinks and food took a while to arrive, but all tasted freshly prepared and were lovely, so no complaints at all. The menu has a fabulous selection, to suit all tastes. My daughter had steak and fries, which she polished off very quickly. I went for a Tapas board and really enjoyed all three dishes. The feta and honey with pita was simply delicious - I'd go back just for that alone! The drinks menu is extensive and plenty non-alcoholic options that feel like a bit of a treat - we enjoyed the watermelon iced tea and the sherbet lemonade! Really lovely, quirky decor and setting. Would definitely go back - perhaps to try brunch as the brunch menu looked fab! Thank you for a lovely lunch.

Had alovely meal with my friend, was quite while we was in.

Food really nice, service quick. Definitely would go again

Nice place at the central circle

Dear customer you can ask for water and free coffee

Came for Father’s Day, service was quick and professional. Food was also amazing and really reasonably priced too! Will definitely be back!

Visited on the morning of Fathers Day and expected it to be busy which it was. However, service was super fast and the staff were very polite. We ordered from the brunch menu and each of our meals were amazing. Shout out to our server, Alfie 👍

Great food as always with an excellent drinks repertoire.

Great food and service. Not rushed in any way despite it being busy at lunchtime. Will definitely visit again. Good varied menu, with specials on at certain times.

Went at nine o’clock when it was supposed to open and it was closed staff were putting out outside tables at 3 mins past 9 so we sat . Asked if the opened at nine , yes they said. Door locked . Walked away came back at 14 mins past nine still locked door . Went elsewhere , it’s a shame because I like the place🥲

Great web based ordering, friendly staff and a good vibe. Continues to impress.

Overpriced all staff do is stand around smoking

Food and drink are wonderful, and the serving staff are knowledgeable and welcoming.

Nipped in for a quick bite with the wife, nothing short of superb ! Excellent service from the moment we walked in, all the staff were very polite and friendly the food was piping hot and cooked perfectly. Thank you we will certainly be returning.

Absolutely amazing! Coffee on point, perfectly brewed and extracted. Buttermilk pancakes w bacon unreal! Fantastic. Had biskoff cake as well and wau thst was an experience.Staff so friendly and kind even though they were busy, they were well organised and efficient. Only visiting from Ireland for few days, but wau , highly recommend this place. Nice and spacious, well decorated. Well done guys, u should be proud.

Good food, ordered via QR code, with us in no time. Great service.

As a place which doesn't do table service (you order through the app or at the bar) it still has a great menu and a lot of choices. We eat here on many occasions because there is a wide range, as well as veggie and vegan options aplenty, and it stays open pretty late

Great place to eat and have cocktails , it is a bit expensive but I think its worth it .

Great place that I have been to with lots of different friends for lunch. Order at the table with quick, friendly service.

Really enjoyed our brunch, food was tasty and reasonably priced. Great service in a quirky atmosphere. Will definitely go back, highly recommend! 😊

Friendly staff, delicious food, interesting interior. It’s very nice to meet friends in such a wonderful place

Very nice pre-birthday lunch with my sister!

Been a few times now, food fabulous every time. Great service.

I love these lounges across the country & Ponto is great. Service and ambience is always great. A manager I spoke to about food was so lovely about it and I didn't expect that much, I was just giving feedback. Keep thriving! x

I don’t normally complain but I spent over £40 for food and drink tonight it’s wasn’t a busy night only 5 people in at the time it took 40 minutes for food to arrive and my buttermilk chicken tasted like burnt toast flipped it over and it was black burned on the other side 😭 i was starving and didn’t wanna wait another 40 minutes for a replacement so i ate it

Nice place, good cocktails, resonably priced and good menu choices, however when the food arrived it was luke warm at best. By the time the waiter returned to ask if the food was ok , I explained and he and he just asked 'what do you want to do' ?plus we were more than half way through at this point. It was a special occasion and I didn't want to cause a fuss, surely its not hard to get the food out fresh and hot on a thursday teatime? would deter me from returning. Shame really.

I loved this place. Had a hang out with a friend. The ambience is super.

Amazing food, friendly staff. It's definitely worth a visit .

It's one of those restaurants where you order at the bar, and initially feels a bit like a 'Spoons', however... they have a separate and extensive gluten free menu, the staff are more than happy to help, and the food was great. Inexpensive and a central location.

Just great for a pre-theatre lunch. Food really tasty and fresh. Atmosphere very relaxed and staff friendly and welcoming. Will definitely be back.

Delicious food and cocktails, friendly staff

We just stopped for drinks. Great atmosphere and friendly staff but the shakes we had did not meet expectations. Quite watery barely feeling the flavours promised. The cake we tried was good tho.

Worst customer service we’ve experienced in regards to complaining about food. Don’t bother leaving feedback either as they will just email you telling you you’re wrong. We had a raw burger and were told it was cooked “pink.” It was not, it was raw. We also never asked for it to be cooked pink so when the manager emailed me telling us it was our preference I was genuinely baffled. The assistant manager gave us a refund but barely even let us get our words out to explain what was wrong. Felt very defensive and unprofessional. My food was cold in a hot plate and eggs weren’t cooked through. Just a genuinely confusing feeling experience. We’ve all worked in hospitality and this was not the one. Not sure what’s happened to customer service these days. These are hard times for everyone so if you have money to go for lunch somewhere go somewhere that actually values your custom. Not somewhere that makes you fetch your own drinks and would rather you use a QR code than speak to you. I wasn’t going to write this review until the manager sent me an email accusing my one star feedback as being “harsh.” If you have to harass a customer via email when they leave their honest opinion then it really tells you all you need to know.

Been to many Lounges, and had a good meal here a year ago but this visit the food I got was sub par.

Very nice cafe bar, great food, lovely staff.. it gets more than 5☆+

Love this resturant. Great interior, great service and tasty food. Will always be my favorite breakfast place.