Costa Coffee Hull in Kingston upon Hull, City of

This place is really dirty , we’re were eating food and there’s dust and food stuck to the wall that had been there a while not nice at all

Nice cheery atmosphere. Great toasties and delicious coffee. Service was quick, efficient and friendly

Toilets are disgusting even though the cleaning person was mopping the floor when I arrived. They must have not seen the poo in the toilet, urine on the seat or tissues on the floor.

Big costa and gets busy at usual times...but it's well staffed and the que moves quickly but needs a refurb as it's starting to get a bit grubby

I recently visited a lovely Costa Coffee location that is wheelchair-friendly and has plenty of parking nearby. It's nestled in a bustling retail area with lots of great shops. The food is delicious, and the staff are super friendly. There are plenty of options for vegetarians, and they even offer some tasty vegan choices. Additionally, they have a disabled toilet on the premises. The only downside was that the Bakewell tart didn't quite taste like it should – it was more like a cherry tart.

Just used this branch for the first time, was greeted politely and with a smile :) very good service from Mornoe!

Service was amazing. We were served by a woman called Sally who was so bright and cheerful and happily explained the charity wheel to us after my husband asked. The food was amazing. I had a whipped white chocolate latte and a slice of orange and raspberry Victoria sponge and both were delicious and full of flavour. 100% recommended popping in!

Very lovely blonde barista who is always nice, nice decorations as well in the seating area.

The service was fine, food and drink what you expect but the toilet....it is hard to describe. Think Glastonbury meets truckstop on a day when a bad stomach flu is going around. There is really no excuse, this was 10 in the morning and it was rank..

I am writing to express my disappointment with the unacceptable state of the toilets at your establishment. While I typically enjoy visiting Costa Coffee for your delicious drinks, my recent experience was tarnished by the deplorable conditions of your facilities. During my visit on 20th April, I was appalled to find the toilets in a disgusting state. The lack of cleanliness and hygiene was highly concerning and frankly unacceptable for a reputable establishment like Costa Coffee. Enclosed are pictures documenting the unsanitary conditions I encountered. As a loyal customer, I believe it is crucial for Costa Coffee to uphold high standards of cleanliness and hygiene throughout all areas of your premises. The condition of the toilets not only reflects poorly on the brand but also poses a health risk to customers and staff. While I appreciate the quality of your drinks, it is disheartening to witness such neglect in an essential aspect of the customer experience. I urge you to take immediate action to address this issue and implement measures to ensure that your toilets are maintained to a satisfactory standard at all times. I trust that you will investigate this matter promptly and take the necessary steps to prevent such incidents from occurring in the future. As a gesture of goodwill, I would appreciate any feedback or assurances regarding the actions being taken to rectify this situation. Thank you for your attention to this matter. I look forward to a prompt and satisfactory resolution.

Come here when we visit icerink out of the town centre. Clean and tidy, staff are fantastic. Haven't had the food from here yet. Quality of drinks amazing

Delicious, creamy, chocolates muffin and good value for money. Would go again. Lovely place to relax. Great value for money.

every time i order a coffee with extra coffee and suyrup that i pay extra for it is always missing also the wrong food item is delievered or the food is completetly missing

Always busy, great staff, always pop in when shopping at Kingston Park

Coffee still excellent, toilet disgusting , broken seats,wet floors, dirty sinks, broken hand dryers, won't go here again!!!

My wife and I was really impressed with the service Sally provided us today on 12th January'2024. She was very welcoming, cheerful and caring. Her smile and care made our day. Sally is an absolute credit to herself.

Good choice of food, but unfortunately, had run out of the drink I wanted

Great customer service. Staff very polite and quick in responding to customers. Excellent queue management and coffee taste good as usual. But no free wifi :)

Took 25 minutes in a queue for a takeaway coffee today. All tables full, over 20 people queuing up, tables a mess. Asked the staff to put another till on was told they were not allowed even though there was enough staff available. I won't be back.

Be nice if the place was warm and fly nets was used on cabinets

Apart from the tables being dirty, the queues being long, service being slow, taking about 20 minutes to get served, having to go back due to being given a dirty cup and dirty glass, it was still just average.

Cozy coffee place to have a break amongst all the shopping

Had a free birthday treat. It was a blueberry and frangipane tart, but it was very dry. Not a pleasant experience. I would have had a piece of cake, but it was all sold out. Better luck next time x

Lovely young gentleman served us

White chocolate hot Chocolate just tasted like milk very underwhelming also the guy that served us and made drinks food etc had his long hair untied made me feel a bit off about him handling our food.

My daughter and I go regularly and now they recognise us when we walk in. Good service and helpful

يقع Costa في Kingston Retail park وهو مكان هادي ومريح خاصة للخروج مع العائلة او مع الأصدقاء ننصح به

Busy Costa in a retail park very near Hull Arena. Staff always friendly and the drinks delicious.

We often visit Kingston Park Costa Hull as we think it is the best Costa in England and we have visited a lot of them. The staff are always friendly and helpful led by Carl the manager. The visit is always made by Sally who keeps the place clean, tidy and neat. She always has a smile and a word of welcome for everybody which brightens up your visit. We would recommend this Costa to anyone.

Whilst shopping with a friend in Hull, we called at Costa for a coffee. I’m not always able to coffee out as I’m allergic to dairy , so asked if the had soya milk, “yes” was the answer, a good start. The coffee was wonderful . I must say the staff have excellent customer service skills we were asked friendly at least three times if we were being served whilst we waited for the coffee to be made Are the staff at Costa particularly trained to be welcoming and supportive because if they are , it’s working well. I don’t think the young man who served us could have been any more helpful

Visited Costa in Next on kingswood today, purchased cake with our coffee. Had to ask for a fork to eat it with , when they given both were filthy with baked on food. They were so dirty , beyond a simple wipe so took them back and politely asked if they could be replaced. I was abruptly given 2 more and told that’s all they had left, again they were both filthy with baked on food. Opted to eat with our hands in the end!

went in for a drink while my nanna sat outside, before I ordered i went to the toilet when I walked out a woman with blonde hair working there said “go use someone else’s toilet” after that I thought I am not ordering from here. Very unfriendly welcome will not be returning

Just visited and the staff were really good and friendly ,lovely coffee to

I use this Costa quite often and it's always clean with a good atmosphere . The staff are helpful and friendly what more you you ask for.

Pleasant staff with a pleasant experience 😊

Very clean shop. Great cheesecake fantastic coffee. Very good loyalty card

Lovely staff, my little one spilled a full drink over and they were really nice about cleaning it up and really friendly. They also made me a new drink, lovely staff 100% recommend

Popped instore today and was served by Sally and what can I say, she was lovely, attentive and soo soo helpful. Attended to my dietary requirements fantastically even with a busy store, she took the time to provide fantastic customer service. A credit to the store.

As good as ever,every one we visit is the same ,very friendly ,tables cleaned as soon as they are vacated ,well done Costa

Staff friendly and welcoming coffee and sandwich good up to Costa standards new addition M& S lunch choice very good

Clean, but not sparkling... Staff attitudes not the best.. Harry in particular.... Needs to be a bit more customer focused

Just been in for a quick hot chocolate, nice, comfortable and not busy. Was made to feel so uncomfortable whilst my drink was being prepared by Harry, felt like I was a burden with him having to make my drinks. Putting chocolate in the pot with a hit or miss attitude, added the milk, mixed it then poured some out for some reason leaving the glasses with short measures! Think he needs to be a bit more customer friendly even on bad days!

Coffee as usual. Good range of cakes and pastries. Clean tables and environment. Lighting has had an upgrade since my last visit and no longer dingy.

There seemed to be a shortage of staff and people were stood waiting for a long time, some people got fed up and walked out

I have to admit I love a Black Americano.... oh are we still allowed to say that??? Always a nice welcome. I always tend to forget to use my Costa card. Maybe they should always ask if I have one as it is,always in my wallet. Also enjoyed a lovely lemon muffin.... oh my days! My HBA1C Is going to suffer. But it was worth it as a one off. Cant always be good.

Coffee was good. Cheese and Wiltshire ham toasted sandwich was over cooked not nice went hard quick, no napkins and tables not cleared and wiped, understand it was very busy but standards shouldn’t drop.

Typical Costa on a retail park. Nice cosy interior, limited food options, slightly over-priced.

Staff were lovely and it was nice and clean

10 min queue but worth it. Scrumpy cheese and tomato toastie with med. hot chocolate.

Great place, clean tidy and staff helpful and friendly. Coffee, hot chocolate and torte excellent

Lovely staff. You always know what to expect at Costa.

Plenty of choice to eat and drink. Friendly, helpful and efficient staff. Clean environment and well spaced out tables.

Drinks and food good. Obviously short staffed. Staff doing their best

Staff very helpful and friendly, Good service was given at time of visit.

The drink was good but the waiting time was stupid 15 mins for a small que of people

A very busy Costa. Staff were trying their best to get orders done but did appear quite slow as only two on when I visited. Seemed to know their regulars and were very pleasant. Coffee was fine and had a good range of food items on

Drinks were rubbish, asked them to re-do them and they were still rubbish

Gorgeous delicious food and hot drinks. Love the place ❤

Come here a fair bit on my way to work to crab a cappuccino. Fairly decent and fast service even during busier times.

Toilet very dirty very disappointing

Visited on Saturday for a cuppa and toastie with a friend. Coffee and food fab service was very good 👍 highly recommend

Really helpful friendly staff, considering this is a very busy place, only let down was the disabled toilets where not up to a standard that you would expect, more so considering the current climate, COVID ect. Yes the staff are very busy but keeping things clean and sanitary should never be a second thought. Still worth a visit while your busy shopping, just as a after thought if you have drove here and parked be aware there is a limit on parking and they will fine you within mins of the limit so be careful and watch the time.

Just been for an americano. Girl making drinks rubbing her nose then picking mugs and milk jugs. She needs a refresher on the food hygiene course. We won't be back.

Great coffee I 😍 their lattes 👍

This was a normal Costa coffee experience

Friendly staff. Clean establishment

Cash only,no tables cleaned,say no more.

Was lovely and clean with very friendly staff who made me a perfect coffee and my sandwich was yummy

Always enjoy my coffee here although new staff member was only giving you half the normal cup full but still in training

Great staff always friendly and helpful and happy to talk to all customers

Staff were really friendly and happy.

Absolutely faultless service. The chap who served us knew his product inside out. Costa certainly know how to produce quality staff 👍

I live this Costa. Personal service, always with a smile. Customer service is second to none. Chloe makes my amazing strawberry cream cooler perfectly.

Had lunch , it a must place to go, best coffee ever

Best coffee lovely atmosphere great staff

I can't resist the Ruby red hot chocolate 🥰

My favourite Costa, in the world. Strawberry & cream cooler, perfection. Personal service, amazing staff. Thank you

As always excellent service and made to perfection . Staff are very well trained

Clean tidy serves coffee what more can be said

Good place and they let me use the toilet which is very important

Staff as always very friendly and great coffee.

Excellent customer service today

Tried to use my points I had collected on my app only to be told I couldn't use them on meal deals only coffee

Good coffe and clear signage for COVID rules

Nice to sit out side and chill in the cold weather with a hot drink

Good coffee, lots of seating even with the rule of social distancing. Present staff

Delicious skinny flat white with good service and covid-19 guidelines followed :)

Loved my belgian chocolate frostino :) partner had honeycomb latte, also gorgeous. Gent behind counter was really friendly and pleasant. Did a good job of keeping a long line of customers moving.

Sat out side by choise very well set out on the inside .enjoyed toast and coffee

The wife pick,s up the lads drink,s and the staff are really nice and the lads had no problem,s with the drinks thanks

Never had any issues, plenty of parking and a decent amount of outdoor seating. Friendly staff and quick service.

This is the best costa in Hull. The staff are friendly & the place is always clean. We was greeted straight away on entering, advised one of us needed to scan in for COVID . There was no queue at the time we visited, so didn’t have to wait to be served. The manager was on duty & very chatty which is nice has the manager & Brighton street doesn’t even crack a smile. This costa is very clean & always seems to be consistent with the drinks. Top marks for a Clean , friendly place .

nice to see you back missed costa and the amazing staff . always welcoming friendly and clean place to..

Really nice and clean place with friendly staff.

Has the same variety as any other Costa, good service, good coffee, it's just a bit out of the way to go for a coffee. It's in close proximity to Odeon cinema and minutes from the city centre. Due to the recent restrictions service can be slow, especially during mid day, and you are currently required to wear a mask at the counter, but can remove it when seated.

Very friendly and efficient service. Just love it.

Costa have taken the imposed Coronavirus health measures seriously. We felt very safe & not at all anxious about eating and drinking in Costa. Good coffee as well!

Perfect I love that you have to do the test and trace

Fabulous service, friendly and good social distancing measures in place.

Walked in, saw prices, asked bank if I could remortgage so I could get a cappuccino and was denied so walked out gutted. Don't know how you poshys do it on the daily 😂👍