Pontfaen Fish And Chip Bar in Newport

I have been ordering fish and chips almost weekly from this place for over a year even before the owner was changed. Fishes made by that male worker were NEVER CRISPY. This shop is walking distance from my house so I never complained, I pretty much eat anything when I am hungry. Until today I ordered 2 fishes, 1 portion of rice, 1 portion of chips, 1 portion of curry. The guy commented right in front of me that I am 'hard to please' after I requested to pack everything separately and then made a comment about how small the portion of rice he gave me (a SMALL cup of rice to go with cod!!). I have never had issues with the female workers, only had issues with this guy. He seems to always find excuses, go try challenge him yourself on the smallest thing, you will understand what I mean. He also recommended me a curry which he believed to be spicy but it was not spicy but sweet! C'mon now at least learn about the things you sell!!! Probably no one will care about this comment but I wont be returning to this shop until the actual owner has looked into this matter.

Had to wait to be served while the new owner had a social interaction with a customer . large portion of chips was miniscule as was the pot of curry . avoid this place ..

First visit as new to area. Excellent fish, cooked on order, and chips freshly done highly rated. Very friendly staff who took time to talk. I'm impressed

Mejor chippy en liswerry, propietario y personal absolutamente encantador. Todo lo que he tenido desde allí es exuberante

Realmente no puedo quejarme de este lugar. Toda la comida es buena. Si quieres pescar prepárate para esperar ya que es fresco. El personal es amable y sé que clientes habituales.

This is my favourite chip shop in Newport , lovely staff and fab food . Tried everything and haven't had a bad meal . Absolutely lovely

Love the food here. Taste nice and the staff are lovely and friendly. Should get on just eat with delivery service! Just for us lazy ones