Polurrian on the Lizard in Cornwall, Isles of Scilly

My husband and I had a Spa Day. Initially we were advised only one masseuse would be working so we would have an hour wait as we would have to wait whilst we took it in turns to have our massage. On the day they had two staff working so we had our massage at the same time. We had a swim, spa treatment. A cream tea had been booked for 3:15pm we had finished our treatments by 2pm and went to see if we could eat earlier as we were very hungry. So after being seated and being given menus finally I explained to a member of staff that we had a Spa Day which we could have a cream tea, finally after sitting for about 40 minutes our cream tea arrived. We were hungry as breakfast had been around 7am. The afternoon tea looked nice but for 4 scones the amount of jam and cream was very economical.The scones were very crumbly and dry , 2 plain and 2 fruit ( fruit ones had about 4 raisins in each scone)sandwiches were okay, but the bread was a bit crispy, like the bread had been left in the sun and was drying out. We were not asked if everything was okay, we should have been given complimentary glasses of persecco, we didn’t get or even offered these, although our names had been checked against their list of bookings, so they should have known what we were entitled to.We ate everything because we were so hungry. On checking if we owned anything, finally I was asked if we had our glasses of bubbly and I said no, we hadn’t. But not to worry now! I see that these are priced at £7.50 per glass on their website. We would have liked two extra pots of tea instead! It is a fantastic location, although driving through Mullion is tight for large vehicles.

Great hotel. The cheese plate is a joke though. The hotel is really nice and the staff are all amazing. There are great facilities and I would highly recommend staying here. Great spot for kids and dogs. The views of the ocean are amazing. They have a boot room, wetsuit drying room, Game rooms, and much more we didn’t get a chance to see. Unfortunately the cheese plate was very little cheese. 3 deli style slices. Easy fix to get to 5 stars.

what aovely hotel, staff all lovely, food amazing, views to die for

Me and a couple of friends came to polurrian for a meal in their restaurant/vista. It was such a lovely place to go to. Amazing setting and atmosphere. Food was very tasty and great portion sizes. I ordered the Buddha bo with an extra topping of teriyaki pork. It was very nice. Considering it wasn’t very busy, the waiting staff was shocking and very slow! We had one person there who we found was amazing and very helpful, Callum who works on the bar was great, he was the one who actually ended up serving us all night. He was supposed to be running the bar, but he did an amazing job multitasking doing two jobs at once coming down to serve our table and other peoples tables. He may aswell just worked there on his own. The rest of the waiting staff wasn’t to be seen. They were very unprofessional at their job. Thank you Callum for making our experience great, you did an amazing job serving our table.

What an amazing view! Stayed here for business and it was brilliant Staff were friendly and the room view was literally out of this world. Waking up next to the sea was something else

Just stayed for a one night stopover Ladies on the reception were lovely when we checked in The room was excellent, clean and roomy Went for a snack and drink in the Vista lounge, which was a lovely comfortable area The bar staff were very efficient and friendly and recommend a house lager to me Waiting staff were pleasant and friendly also The "snack" we had, garlic mushroom pizza, chips and onion rings were first class Breakfast in the morning was more than adequate to start us up for the day Thank you to everyone, from the housekeeping staff to the kitchen porter and the rest who helped make our visit worthwhile We will be back, for longer, in the future

Here for a couple of nights and so far so good. I used to live in Mullion in 1960s so I remember the place well. The hotel is in a great spot to explore the Lizard Peninsular.

The cream tea was delicious, outstanding views.

I’m writing this on here as I emailed over a week ago and had no response. First off I’d like to say how nice the food was. We arrived at our booking time of 18:30. We were seated by the waitress and given our menus. She came back after around 15 mins and took our order, drinks included. The drinks arrived 20 mins later with an apology for time taken. Food arrived and was lovely. Waitress came back after about 10 mins asking if all was ok, it was. Our table was cleared at around 19:20, that was the last we saw of the waitress, never came back, not even to ask if we would like more drinks or a dessert. In the end at around 20:15 i had to ask for the bill, she(the name Faith was on the bill) promptly brought it over and said she’d be back, we had to again ask her to pay the bill 20 mins later. I find it quite incredible that a service charge is added to the bill even though they must be aware that the service was well below what should have been given. I paid it because I didn’t want to cause a scene in front of other diners.

Rooms are a little dated but are clean and do the job. We took a seat view room which was great. Food in the hotel is great with a nice bar and a few different areas to sit. Lovely outdoor area with some stunning views.

Recently had a wedding here and genuinely I would like to say a MASSIVE THANK YOU to every single staff member as they were phenomenal. Our wedding party was around 150 guests and it basically took up the entirety of the hotel for the weekend and the staff did absolutely everything they could to accommodate us, the bar staff especially as we had quite a lot of drinkers at the wedding and even under immense pressure they maintained such a high standard of service and professionalism. Fantastic job guys keep it up and I would highly recommend if you are looking for a wedding venue to consider the Polurrian. Absolutely stunning views!

Nice rooms, delicious cuisine. Despite the many dogs in the hotel, everything was clean and well maintained.

Gorgeous scenery with clean&stunning rooms ❤️😍 we stayed at the villas at the back and couldnt be more impressed! Downsides: A bit of waiting to be served in vista bar and restaurants and parking is £15 🙂‍↕️

What a location. And great staff.

Went for a visit didn't see any rooms. Beautiful place will be back

Avoid this place at all costs. This has to be one of the worst meals in recent memory. Despite the restaurant being only one-third full, our experience was marred by several notable issues. Firstly, the service was incredibly slow and disjointed. We had to ask for the drinks order to be taken whilst the waitress was in the process of taking our food order. Throughout the meal, the pace remained sluggish, from the time we placed our orders to the clearing of our mains. The quality of the food did not fare much better. The risotto starter was a particular disappointment, resembling and tasting like a hastily assembled supermarket grab-and-go meal. Adding to the frustration, our dessert experience was marred by further service mishaps. Despite ordering coffee with our pudding, it never materialized. When we attempted to rectify the situation and have the coffee removed from the bill, we were met with resistance from the waitress, leading to an unnecessary dispute during payment. Moreover, the overall attentiveness of the staff was severely lacking. At times, members of our party had to actively seek out servers to address our needs. In summary, our visit to The Polurrian Restaurant was marred by slow service, subpar food quality, and a lack of attentiveness from the staff. Unfortunately, these shortcomings overshadowed any potential positives, resulting in a shoddy dining experience. This place has taken a significant dive since out last visit and is a clear example of an establishment relying on the merits of a nice view whilst not offering anything of its own.

Just back home after an absolutely amazing stay here. We stayed in room 107 and the views from there were breathtaking (See my photo's) the sunset really added to the evening. The hotel staff where wonderfully friendly and engaging and very helpful. The hotel is located just a stones throw from Polurrian beach so it's ideal for a quick dip in the sea, but use the path not the steps to get back to the hotel. We had both an evening meal and breakfast which were outstanding. I'd highly recommend staying here and yes we will be back.

Great location with a beautiful direct sea view, very quiet village, friendly kind atmosphere from staff and people living there

Wonderful hotel in an amazing setting, we didn't stay in hotel, but we were there for a wedding and then had afternoon tea a couple of days later, well done to all the staff,

Went with my wife for a Spa day and can't recommend it highly enough. Excellent

The staff are so lovely and welcoming.

Had a spa day and stayed overnight for my husbands celebration, thoroughly enjoyed it

Fabulous location away from the crowds, excellent small beach 5 min walk Dog friendly Great value for the money Will be returning soon before summer

Afternoon tea was lovely in a great room which if it wasn't for the rain and mist would have had a stunning view.

Great hotel, location, rooms and staff. Food was excellent at breakfast and dinner

Best UK Hotel I've stayed in for a long time. Just excellent.

We will be visiting again! I could find no fault, they made our stay memorable, for all the right reasons. This is also a dog friendly hotel.

Staff are awesome, great views and lovely sunrise, excellent breakfast (pic of view at breakfast), no pics of the best views sorry was too busy looking lol. They had a lovely huge bar dining area with panoramic views out to sea while dining or having a coffee, got a Beer at 1am, nice TV in room with lots of channels and great internet. Other pics are Mushroom soup and chicken supreme, awesome.