Plume of Feathers in Stafford

Sadly i felt this pub has gone off the boil a bit since our last visit and the change of management. A complaint about one of our party's food to the bar staff was met with indifference, she told the kitchen and the "chef" said he hadn't prepared that dish. No apology, no discount on the bill, no manager overseeing. I might not go back

Food is excellent. Tastes great and good portions. The staff were friendly and good humoured.

Ordered Lamb Rogan Josh on the evening of Wednesday 28 May. I was rather disappointed with the meal as it had approximately 20 cardamom seeds (a meal cooked for six people would have far less than this). I ate the food after picking out the cardamoms as it was otherwise palatable. I showed the plate to the bar staff who spoke to someone in the kitchen. Apparently it was cooked by someone else and nothing to do with them. So basically it was tough luck with no hint of an apology and a disdainful indifferent attitude.

Called today 29th had a pint fish and chips not the best I've had at all chips were rock hard fish was more batter than fish and the mushy peas looked more like a scope of ice-cream from a tub not taste or flavor at all very disappointed will never come back

Great pub right on canalside. Dog friendly, unusual selection of small plates which give it that extra something different such as meze. Happy barstaff.

Hoodie is ruined from the left over beer on the tables. No toilet paper in the ladies. Beer glasses are dead. Not worth 14 quid for two pints. Didn't get round to ordering food. Left after receiving half a refund from our beers.

Beers gone up 10p and was very poor standard. Fizzy and weak used to love this pub .gone down like the titanic

We have just visited this place on our way back from Monkey Forest. Very cosy and nice place with amazing food - the Katsu Curry we had was delicious!:) Thank You

Well worth the waiting time. Food was absolutely beautiful.

Lovely, clean and atmospheric canalside pub, serving a good variety of high standard food. Good bar and variety of drinks, can get very busy, which slows the service, but easily the best option for many miles in this area.

We waited half an hour for our starters to arrive and then another half an hour after our starters for our mains. There wasn't really an excuse as it was very quiet in the pub. We went to cancel our order after waiting an hour for mains but Paul (staff member) helped us and brought our food out right away. There were plenty of staff on but only he seemed to be doing that much. This use to be my favourite place to go fo food but tonight's experience has put a massive downer on it. Unless service improves we won't be returning anytime soon. Food was nice but not worth an hours wait. Before the new owners took over we would be in and done with 2 or 3 courses in around an hour.

Three of us dined at the Plume at 8pm on Friday 10th May. We had to wait over half an hour for our main courses which although I enquired about them after 25 minutes of waiting, I received no information as to the reason for the delay or when the food might arrive. Earlier in the evening I had a long wait at the bar twice to order food and drink. Many members of your staff walked past me without acknowledgement, offer to help or offer to serve. On asking one member of staff for some service she muttered something and disappeared. Later another member of staff tried to remove the plates of those that had finished their meal while the third diner had not finished - staff training? We have dined often at the Plume over the past 20 years, but unless things improve we shall not be visiting again. I would be interested to hear your response.

Well this place has gone downhill rapidly. I went there last night with a friend. We waited 10 minutes at the bar to buy drinks. There were 5 bar staff (1 female, 4 male) all chatting among themselves. One person was getting served. We waited until we decided to just leave. And the gents toilet near to the entrance was disguising. The bowl was filled to the top with toilet roll and the flusher was hanging out. We’ve loved this pub for years and gone there regularly. Really sad to see it go this way.

Needs breakfast baps serving from 10am till 11am not just cake.

Country pub/eatery. Very beautiful surroundings and excellent food. There could be a better variety of beers but we enjoyed our meal a lot

Bar service can be abit slow, but this maybe due to pub changing hands and staff numbers might be low due to this but foods good and atmosphere too

Stayed overnight in our van. Great location for a stop off. Staff are lovely and the food was delicious, triple cooked chips were the best but filling. Great atmosphere and good prices. Hope you come bk one day. 👍

It was a beautiful day, sun shining and very warm. The lunch menu was fabulous at a very reasonable price, excellent food and great quality. The drinks were a tad expensive but ok. All the staff were very well organised, polite and friendly. There was one strange barman / gardener who was “ helping “ out the other staff. Swilling half filled drinks around. But I suppose every village has its idiot !

Great pub only a few miles from World of Wedgewood. Great atmosphere, great service, great drinks and food, great dessert. Scotch Egg was fantastic! Braised Beef Brisket and Blonde Ale Pie with crispy kale and bubble and squeak were excellent!7 Sticky Toffee Pudding and Chocomocca desserts were delicious!

The food was very good. I especially enjoyed the scotch egg. However, the bar staff were either overly familiar or surly. I don't like staff who speak to you like they're doing you a favour. I'm paying your wages.

There is always a concern when leadership changes, that the quality of service and food reduces before it improves again. That was not the case today. Excellent Sunday lunch served, masses of veg and loads of tender beef. Service from Paul and the staff was excellent as always.

Smell of fish hits you on arrival, popped in for drinks, no cask ales, not got a clue what blush was, all had to settle for plan b drinks, ordered a triple cooked chip sandwich bread was soggy at the base and the triple cooked chips were hit and kiss between cooked 3 times and none, not the best experience

Pleasantly surprised by the food, great quality and big portions. A great pub.

Lovely beer and excellent service from servers going above and beyond, but the food left a lot to be desired. The chips were cold soggy and cooked in overused oil. The rest wasn't particularly good either and nobody asked it it was okay.

Another very popular Gem of a pub... I've known the new Landlady "Aime" from another amazing venue.. she has now also taken on The Plume Of Feathers and has the place running like clockwork... Great staff and highly skilled chefs (food looked fantastic coming from the kitchen) This place has beautiful decor and very comfy seating with tables pre set to enjoy your meal. There is an on site bowling club to which the outside seating overlooks. Best wishes on this new endeavour Aime see you again. (D) 😎

Lovely spot as we were off a canal boat and is right next to the canal.Drinks were nice and a lovely pub but unfortunately the pork scratchings were not up to standard👎

Poor service & over worked staff, making for long waits

Lovely pub near the canal in barlaston near the canal. Used to be run by Neil Morris’s, sadly left. The food looks lovely, but is on the more pricier side as are the drinks. The pub itself is always busy from canal walkers, cyclist and so it must be good. But it is in a beautiful location, give it a try

It's with great regret that I have to write this but I really really want everyone who reads this to take my advise and stay away to avoid getting over charged and more so to be left feeling very disappointed. For the past 2 weeks The plume of feathers is now under new management and id already heard of a few stories from regulars saying that they had bad experiences and will not be returning again and have found other pubs and restaurants to use regularly. I decided to give the newly managed pub a fair try and give the pub a chance as I used to visit regularly before it was taken over and always had a pleasant experience. I decided to take my daughter to meet my mum and dad there for breakfast this morning and as I walked to the bar area I already saw unhappy customers complaining about wrong orders, poor waiting times, and cleanliness. I cued up at the bar for 20 mins waiting to be served, once I got served I was told that there was no food for breakfast as they stopped the breakfast menu for the foreseeable future, so I asked for a coffee, coke and 2 slices of cake. The barman who served me was completely useless and clearly needed assistance with the till so another member of staff tried to help him and was completely useless too, they struggled for 10 minutes to process my order and I saw people getting fed up of waiting and they started to leave, with all of the messing around with the till I got over charged and I paid £17:00 for 2 slices of cake and a coffee and coke. My coffee never got made and I asked where it was, the bar man said it will be with you in a moment and thank you for your patience, at this point there was a cue formed all the way to the main entrance of people wanting drinks with only 1 person working on the bar while 3 members of staff were laughing and joking around the back. I waited for at least another 10 minutes and then decided enough was enough so went back to the bar to cancel my coffee and get a refund for it, I got a 4 pound refund and not a single explanation or apology. So basically paid 13 pound for 2 slices of cake and a half of coke. The manager clearly isn't cut out for the job and the pub is in need of a real good shake up. We could all hear the 3 staff around the back talking about how rough they felt from drinking the night before so basically hung over and not fit for work. It spoilt my family's morning meeting and we ended up going to BOD the titanic pub on tretham road to have our breakfast and drinks there in a much better environment. I wouldn't ever want anyone to experience what I did this morning and strongly recommend to anyone to stay away from the plume of feathers,if the management of the plume want to question me about this then ill gladly point out everything to them but this is something that they should already know how to rectify it's not rocket science

Notice on T V text actor Neil Morrisey quits pub after 10 years . will be missed

Lovely family pub Dogs allowed . Next to the canal and village of Barlaston. Milk bar milkshakes near by .fresh milk and eggs . Quaint village and Downs Bank 10 minutes away protected park and dog walking.

Absolutely amazing service from the lady serving our table the fish and chips i had well the fish was delightful and massive so I took some home for my dog. I certainly will be returning and highly recommend.

Not often I’m blown away by a pub but The Plume of feathers did just that. My pie was exceptional, so was my dessert and the price was very reasonable. The guy who talk my order had a personality, a rare quality in staff today. Already looking forward to eating there again.

Always amazing, we visit quite often one of our favourites

Ate here last Thursday,as usual food was of a great standard, service was great,try the lemon meringue it is wonderful, won't be long before we go again.

Very busy. But there was no waiting for food .very well looked after.

No fault to us. The rail crossing was broken down , and the barriers were down would not go up .so we had to find a new root to get to the pub . We phone them sorry we would be late sorry to say we was 30 mins late for our table . When we arrived we were told we had to eat at the bar . We were asked to pay first. The starter (The Plume Mezze) looked delicious, but "warm lavash" was stone cold.

First time here at lunch time was busy food was good value beer was good and a decent price staff were very friendly would definitely go back. Might try a Sunday lunch nxt time looks decent price.

Went for a birthday meal and service and food was excellent! I had the pie which was full of meat and the chips were very tasty!!

Good food & beer, prompt service nice space. My happy medium if smart vs casual. Reasonable prices, large portions, veggies & meat eaters both happy!

My wife and I visited the Plume in mid February, booking in at 7.30. The food was very good as was the service and overall we had a most enjoyable evening. The night was marred however when the dessert menus arrived about 9.10. Whereas the other three members of our party have a sweet tooth I prefer to finish my meal off with an americano and perhaps a liquor. However, when I requested a coffee I was told that this was unavailable due to the coffee machine being turned off! Bearing in mind that there were several other tables still eating I find this a little strange to say the least. I have emailed The Plume twice for an explanation but am still waiting for a response. Surely the machine should be left on until the last guest leaves or volunteer to make an instant coffee to keep your customer happy. The lack of response from The Plume is most disappointing.

Fantastic Sunday roast, great service, lovely staff.

As a regular customer of 20 years. Today I had the cottage pie. It was £17 and absolutely awful. It’s the first meal at the plume in all these years that was terrible. Sorry for writing this review however no one should have to eat such a poor mea

Service good but slow - nice if you have the afternoon to spare but took too long to get food out - as a table of two ordering a main upon arrival and a dessert straight after finishing the main, it took nearly 2 hrs

Friendly but a little touristy. Good moorings tho

Went to the Plume for a family meal and while our order was being taken, we mentioned my partner had an oat allergy. The fine print on the menu said to look at our allergen chart for more details but we were never provided one. The waitress instead dashed to the kitchen to ask if my partners starter was free of oats/contamination. Her main was never checked for the same allergy. However as we stated the allergy before hand, we believed the food would come out allergy free. As my partner was half way through her main, she began to have a reaction! Luckily we had antihistamines with us but my partner remained uncomfortable nonetheless. We were also missing a scotch egg with our starter and our beer was flat. As this was a birthday meal, nobody wanted to make a scene and put a downer on the night. However I felt very disappointed after our visit to the plume.

Amazing food, great prices, good service, lovely atmosphere

Enjoyed a great meal with 3 friends, the food was spot on. The service was fantastic too (thanks Milly).

Fantastic food and Milly really looked after us even after we decided to have a starter after we had already ordered our mains.

My parents came here for a birthday dinner and couldn’t fault the service, food or quality they received. Would recommend to anybody to go, staff were so helpful and would give 100/10 if possible. The gammon was perfect.

Lovely food good service good atmosphere...random pick on the way back from the lake district. Easily accessible. No complaints really enjoyable.

Went here with family 22nd February, the food was amazing, I had a plate off the small menu and it was still a good size meal.Will definitely returning to try other foods on the menu

Absolutely no music! Shit atmosphere in the bar need the music up!! Everyone you meet new or old customers agree But rally good food and staff

Wonderful food, service and comfort

Today was a dull miserable day outside but as soon as we entered the bar it was warm and welcoming. I usually book a table in the restaurant but today it was fully booked (a good sign), We decided to order at the bar off the light bite menu. Excellent food, upbeat atmosphere and prompt service. A thoroughly enjoyable experience.

Wow, never knew Neil Morrissey owned a pub till it popped up on facebook a few weeks ago! As a huge fan of Neil since Rocky in "Boon" and of course "Men behaving badly" etc I pretty much watch everything he does. So although it was a 90 minute drive away me and my husband booked a table for today Sat 15/02/25. What a fabulous place kitted out with NM memorobilia which I took lots of pics😁 fantastic food, super friendly staff and super cosy atmosphere, we were really impressed and will definatly be coming back. My only big dissappointment was Neil Morrissey wasnt there☹️☹️☹️☹️Lol.. I hope to return on a day when he is, I would love to meet him, think hes lovely❤️Would highly reccommend "The Plume of feathers"..you wont be disappointed..but maybe slightly if Neil isnt there lol

Beautiful pub with great food. I had the Cypriot halloumi fries (3 thick slices) to start which tasted delicious, even the salad did too which it came with. For the main, I had the oak smoked chicken & cider braised ham hock pie - one of the best pies I have ever eaten. The pastry was perfect and light. The pie was so full with filling it was definitely worth the money! The smoked cheddar mash was on top of the pie and the cabbage with the chicken velouté tasted lovely too. For dessert, I had the crème brûlée - this was delicious and a generous portion. The shortcake biscuit on the side was a nice accompaniment. I have only scored 4 stars for service as I had to wait for my dessert for a while whilst the rest of the table had theirs with no explanation. I had to ask a waitress (who I hadn't seen before) who looked clueless and then proceeded to carry on in & out of the kitchen without acknowledging what I had asked and then seemed to remember when she saw me looking at her. I heard her mention at the bar something about "was it put through on the till?" with still no one updating me with what had happened. This did seem quite unprofessional as I just felt ignored but my dessert did eventually come out. A member of my family was also charged £3 extra for katsu curry sauce that never came out with their meal but this was took off the bill when we mentioned it. Apart from this, the lady who took our orders at the table was lovely and friendly. The men who took us to our table, set it up and got us a child seat were also lovely and friendly. Overall, the food quality was amazing and I would definitely come back again to try some of the other dishes. There are toilet facilities which were clean. Car parking was free with plenty of spaces available. There is also an accessibility ramp to the main entrance.

I cannot fault this place. Good, service, cleanliness, and atmosphere were all top notch.

I felt compelled to write this review after a very postive experience in the restaurant last night. The lady that served us (brown hair) was vert charismatic and personable. She presented options and gave advice. The menu list was exceptional. The food it self was delicous. Big portions. On time and very reasonably priced. Would love to come back. Keep up the good work. Thank you.

Wow! Extraordinary - menu concise and interesting, delivered product even better, Superb advert for proper pub - well done

First visit here Had the pie and bubble .excellent definitely go back again 😋

Food was excellent lots of doggies which I loved . Service great 👍

Great pub with great food at a good price and a few different beers on tap. Dogs welcome along with the friendly locals. One negative thing was that there was a spillage in the bar that sat unattended for a while. I asked a staff member for a mop. He turned up with a roll of paper, and together we mopped it up.

Excellent. Refreshing change to find that vegetarian options are not the same prices as the meat options. Only small bugbear was the length of time it took for someone to attend to us once we arrived. We had booked a table but despite standing at the "please wait here to be seated" station, no one spoke to us for several minutes. We ended up asking at the bar. Although I acknowledge it was busy, it only takes a second for one of the staff to say someone will be with you soon...

Very nice pub. The quality of food is excellent for the price, particularly the Sunday roasts, and there's a decent drinks selection. It's usually busy, which is unsurprising given the value for money on offer.

Nice food, good service. No atmosphere

Great food, great portion size. Just a great place to go for food food

Great food, good value and good service. Would highly recommend!

Lovely place, atmosphere is so nice! Staff were lovely too

First time at this eatery deff not disappointed. Staff were very polite and helpful. Food was superb and plentiful right from the starters to the desserts. The menu even consisted of a smaller portion options for the less robust eaters even those portions were more than ample. Deff will make the trip back again.

Great place allways fab atmosphere. My dog loves it . Staff are the best around.

I was looking forward to a nice juicy steak, what I got was like a bit of old shoe leather. Terrible food.

Nice pub, dog friendly in the bar area, log fire. Restaurant room is big but less cosy. Food is decent earty food with a good choice ranging from snacks to steaks. I particularly like the Boatman's platter for lunch - and the onion rings are divine. Recently I had the duck burritos which were new to me on the menu. Large portion of nice food. I ordered a medium wine and it came in a huge glass which looked ridiculous, they didn't have smaller ones. All in all a good place to eat, lots of parking and opportunity to walk by the canal.

The young barman who greeted us is excellent and a asset to the business, extremely polite and his customer service is on point. We ordered food and drinks and I didn’t realise there was a vegetarian and non vegetarian poke bowl. I didn’t specify thinking it was just vegetarian. When it arrived with chicken I explained the situation and offered to pay for another meal. This was rectified at no additional cost. We love the Plume and visit for both food and sometimes just a drink. It’s a great place to cycle or kayak to in the summer being locate in the canal. The staff are very welcoming and the food is always great too. Best wishes to all the staff. Mr Dimbleby

Always have a lovely meal here, both me and my wife or with family. Quality food, and good real ales always on cask. Staff always friendly. A lovely clean and tidy place. Really recommend going there. Best to book at peak times to save disappointment.

Asked if they could accommodate 9 people for a special birthday meal and the Plume said yes! I arrived to a very warm welcome and was shown to where the party would be seated, offered a drink and then they waited for the rest of the party to arrive. We all ordered and when the food arrive we were amazed, absolutely fantastic. Starters fantastic, mains fantastic and they served us with our own birthday cake after with no issues. If you are ever near the Plume call in, you won't be disappointed, the staff were faultless, the chefs are talented and the management respect their customers. Thank you to everyone for making our night a special night.

I came here on the 30th November and wow I was amazed . Starting of with the wide choice of ales and gins me and my husband were really impressed. We were served by Alfie and he always continued to make sure our drinks were full and had impeccable customer service skills, however he did look like the only person doing something as the rest of the staff were standing around chatting. We then spoke to a manager in a white t shirt because we complained about the noise coming from the bar area, once again he was extremely apologetic and very kind to us. I was a bit disappointed with the food as I was told they had ran out of the seafood linguine and the creme brûlée, but the standard of the food was nothing to complain about, big portions and very tasty! Thank you to the wonderful staff!

We were really looking forward to our visit having read reviews. We should have stayed at home. Positive large quantities. Negatives - arrived at 7 pm having booked a table for four. We all had starters, duck wrapped in oatcake and scotch egg, gave it 7/10. I ordered the seafood linguine special however was told they had sold out at 7pm? I opted for Katsu chicken as an alternative, daughter veg katsu. Both ok nothing special. Husband and son in law had steak awarded it 8/10. It seems only one person could take the drink orders and we had to ask repeatedly to order drinks as they kept forgetting to come back to take the order. Desert - three of us ordered crème brûlée however at 830 pm they only had one left? Pub is looking a bit tired could do with redecorating. The waiting staff were pleasant but all very young and were unable to expand with details of the drinks menu for example didn’t know what larger or cider they sold. Meal and drinks came just short of £200, sorry but we won’t be returning.

Fantastic food and service. The beef pie is incredible with the bubble and squeak and the slightly different crispy kale. (Would be better not crispy) Also on previous visits the gammon and fish is also very good. All big portions and the one price for all is a brilliant idea. Special mention to the staff. (Leanne especially) they are on ball and very accommodating. Very well run by the deputy manager. It’s quite clear who owns the pub but don’t let that put you off going here it’s fantastic.

Lovely place to stop off for a cuppa during our canalside walk

Lovely Sunday lunch. Shame the Yorkshire pudding was very cold and soggy.

Excellent lunch . Lovely gravy veg perfect Staff very friendly . Thank you Will be back thank you

Food was really good and plenty of choice

Agreat selection of drinks with a good atmosphere and a nice clean environment

Lovely atmosphere and great service. Staff are always very friendly and welcoming

Had a lovely catch up with friends,excellent food and service,menu was different with good options, 😋

Great food ,great portions love this place

We only had hot drinks, so can't comment on food. A good location beside the canal and is dog friendly.

Great place. Warm and welcoming. Friendly staff. Well worth a visit.

Outstanding, the food and service was brilliant.

Great pub with a nice atmosphere.

Food was very good but portions too big for us. Made good take-home parcels though! 6 of us seated in a nice cosy intimate space. We had to ask to be served as we had waited a good while and no one had come to us. The one big complaint was the attitude of the staff who served us, one at the bar and 2 at the table. They were quite sullen and not one of them was smiling or welcoming. One came and just pushed between us saying "I'll just remove your starters cutlery" as we weren't using it. She could have said an 'excuse me' or 'do you mind' . The young lad who brought food out from the kitchen was fine but then the plates were just whisked away without a smile or any "chat" such as "I hope you all enjoyed your meal". I would have mentioned these points to the manager but it was the manager who served us!!!!!

Honestly one of the worst meals out I have ever had. Should’ve left immediately when the restaurant manager (green dress and blonde hair) completely ignored and refused to address us when another member of staff asked her if there was a table available. We ended up sitting in the bar area, which was still very nice. All the staff were so miserable and it genuinely made me feel uncomfortable eating there. The menu sounds amazing, but we found the meals to be extremely overpriced. My boyfriend had the duck leg burrito and you couldn’t taste any duck in there, I had seafood linguine and all it came with was prawns. The triple cooked chips most definitely are not triple cooked 🤣. At no point did any member of staff come and check on us and even when our plates were collected with some meals barely touched- no effort was made to check what was wrong. I recommended this place for a family meal because of all the great reviews. We spent a lot of money on average food and absolutely awful customer service.

Food is always delicious here and good portions. The food is cooked fresh and to order, so there is sometimes a wait for the food, but better this way than bought-in, precooked meals. Good menu choice and the option for smaller plates, although these are always generous.

I had heard so much about this pub but found it a bit disappointing. One of the steaks we ordered was so over cooked, we had to ask for another one, which fortunately came back as ordered. My own meal was nothing special

Call in on a regular basis while walking the dog. food, always consistently good and fantastic price stock proper beer as well

Ordered the roast beef Sunday lunch. More than I'd normally pay at £17 each but was worth it. Plenty of beef and tasted delicious.

Cannot fault the food, been many times and never failed to impress

Excellent beef pie. Ok selection of beers

Great place for a good meal. Milly was lovely and friendly. Only thing that marred it was Lemon merangue was not home cooked pie but shop bought.