Plaza Premium Lounge (Departures, Terminal 5) London Heathrow Airport (LHR) in Hillingdon

Abdul is a great host at the plaza lounge @T5. Thank you

Cary was a great help at LHR plaza lounge !! Keep up the good work !

I’m currently at the Plaza Premium Lounge, and while it’s a lovely location with great potential to be a quiet and pleasant retreat, I have some reservations. The lounge can get incredibly busy, especially since Revolut card holders can access it for just £20. This has led to a crowded environment with no available seats at times and long waits for food and drinks. It’s a shame because when it’s quieter, the atmosphere is quite nice. Hopefully, the management can find a way to balance access and capacity to maintain a more comfortable experience for all guests.

Abdul was amazing! Very kind and generous, would make conversations and sounded interested in what I had to say. A true gem and a credit to the loung

Excellent service from Abdul made the experience great at Plaza Lounge T5.

Wilfred was excellent. So efficient and helpful. Went. Above and beyond.

Genuinely one of the worst lounge experiences I’ve had. Food was terrible and scarce, no flight boards. Being greeted at the bar with ‘yes’ rather than pleasantries. Plugs so hit and miss at working. Good Bloody Mary so that gets 1 star. Really glad I didn’t pay for this.

I decided to take the plunge and book a lounge for the first time, thinking it would be my personal oasis before my trip. Spoiler alert: it was less paradise and more a scene from a low-budget horror film! Picture this: I walk in, and I’m greeted by a buffet that looked like it had seen better days—dry cucumbers and limp lettuce that seemed to be auditioning for a sad salad. To top it off, the place was so overcrowded that finding a seat felt like hunting for a unicorn in a haystack. I was lugging around my hand luggage like a reluctant pack mule, and trust me, carrying that extra baggage while trying to sip lukewarm coffee isn’t exactly soothing! Honestly, I would have been better off hanging out at a nice restaurant, sipping a cocktail and pretending I had my life together. At this point, I’d gladly fork over extra cash for actual food and a comfy chair instead of this chaotic lounge experience. Next time, it's a fancy restaurant for me—because sometimes, you have to pay for peace and veggies that don’t look like they’ve been through a tough breakup!

Small but cozy place. The food was delicious and the staff, especially Wilfred, was excellent.

I had a really good time in this lounge better than most but that was only because of our waiter Wilfred. He was kind, helpful and attentive. (My rating on lounge food is always low as I’m a picky eater) thank you Wilfred!

Marginal improvement on the other lounge at T5 - that's not saying much though. Tables were dirty, every single plug socket seemed to be broken - mentioned in many previous reviews but still not fixed. Food was ok - we arrived when it had just opened so it was fresh - sausages, bacon, beans and scrambled egg available. Croissants were nice. Coffee was good from self-service machine. Staff friendly. Constant annoying flight announcements being loudly broadcast didn't make for a very relaxing experience and as it got busier it started to feel more like a doctors surgery waiting room than the "premium" experience we had paid for. Overall not worth the cost when you could have a good quality meal and drinks at a proper restaurant for less £. Heathrow really need to up their game with lounges. It's embarrassing for the UK's busiest airport to be showing this low standard to tourists.

Worst lounge in the world. They ask you to scan a qr code and join the waitlist. Dumbest thing I ever heard in my life for a lounge. Avoid the place at all cost

Wilfred was helpful and very polite great I had a great experience at the Plaza Premium Lounge at Heathrow T5, and I want to give special recognition to Wilfred for their outstanding service.

I was at the plaza premium lounge in Heathrow. The attention from our server Wilfred was OUTSTANDING! Please give him 5 stars

‼️‼️‼️AVOID‼️‼️‼️ I’ve been in a lot of lounges and this one by far is the worst. First of all it’s overcrowded! Usually other lounges cut off after a certain amount of people to avoid over crowding. But this lounge does the opposite. Prioritising money over customer satisfaction, which is terrible as a lounge is meant to be peaceful and stress-free. I bought this up with the staff, and they could not care less. No empathy towards the situation, and no care for customer satisfaction. Loads of people were standing up eating their food and drink. I would not recommend this lounge to anyone, due to the overcrowding and non-existent customer service. Edit: I’ve just seen the response you’ve given to me and I’ve see the same message copy and pasted from other reviews, saying you’ll “take this comment seriously and make improvements” when another review said it was the same over crowded place a month ago and it’s still over crowded!!!! To the people that’s still reading this, this company does not care about any of their customers! ‼️‼️‼️AVOID‼️‼️‼️

I had a wonderful experience at the Plaza Premium Lounge, and I want to give a special mention to Edwin Fernandes. He was incredibly kind, attentive, and professional throughout my visit. Edwin went above and beyond to make sure I was comfortable and had everything I needed. His friendly attitude made a real difference. I genuinely believe he deserves recognition for his outstanding service (a raise wouldn’t be out of place!). All the staff at the lounge were lovely, but Edwin really stood out with his exceptional hospitality. Thank you, Edwin, for making my airport experience so pleasant!

Most welcomed lounge to begin the journey. Thank you Nancy for the service.. specially Juliana and Freya at the reception and Desterina who looked after us..

Nancy ☺️ Wonderful and always smiling and helpful . Juliana and Freya thank you for the warm welcome .. Elijah and Edwin best man at the bar service and very friendly staff. Thank you .. ❤️❤️❤️❤️❤️❤️ everyone Wonderful and relaxing at your comfort level.

Proactive and friendly staff …Elijah, who was at the bar was particularly lovely and service oriented.

Brilliant service - Abdul was so attentive and made sure I always had a drink in hand and food on the table. My experience was vastly improved by Abdul’s service, I really appreciated the effort he put into making sure I was comfortable and refreshed.

Abdul is a lovely guy! So glad we met him and thanks for being a wonderful addition to the lounge experience.

One of the worst lounge s I have ever had the misfortune to use! The food was barely available and what was on offer was of very poor quality. Very poor value for money.

No crowd control at all. Check-in was seamless no wait but there seems to be no communication between front desk and lounge team. Many tables were held for reservations, understandably. But there was no more space to even stand. Several guests just standing around hold luggage, blocking pathways. A hazard for sure. All the guests waiting were free-for-all pouncing toward any space that freed up. I decided I didn’t want to stand in the middle of the paths blocking other guests anymore so left. On my way out I saw them still admitting more guests (there’s no line up to get in) so I let the check-in girl know there is no more standing and barely any walking space. I monitored and she had the audacity to continue admitting non-reservation guests in. I suspect this is intentional. I grabbed some snacks and made my way out. It was much less stressful to sit at a gate.

Lovely friendly lady called lourdina

Lourdina was very friendly and helpful. Food just ok

The service at the front desk wasn't great, but afterward, everything else proceeded smoothly and professionally. Staff member Eldrich was exceptionally helpful and friendly, ensuring my comfort and providing excellent hospitality. He's a wee star. Thank you very much.

Food was great, service from Abdul was phenomenal and the wine didn’t stop coming!! However it was very busy and very warm. Would recommend air conditioning to make the experience better. Cheers Abdul!

Our service from Abdul was our highlight of the lounge experience. After it being beyond busy and standing room only he made us feel comfortable and if there was anything we needed he made sure of it. Thanks Abdul, we’ll be sure to come back!

Great service, great environment our host Abdul was so kind and helped at every opportunity.

Abdul was very helpful in letting me know where the gate was located, and always made sure my glass wasn’t empty

Abdul was an active member of team. Put on the F1 for us and made sure my glass never ran dry.

Abdul kept us happy! He was so attentive and really made us feel special! Perfect way to start a trip! Thank you Abdul!

Fantastic service from Cary, would give him more stars if they were available.

I couldn't be more grateful to Mr. ELDRICH, you are so lucky to have him and he made my visit beyond lovely.

The lounge was packed but the staff handled it nicely handled. Eldrich was an amazing and attentive bartender! Will definitely be back

Not one to complain, but this has to be one of the worst lounges I’ve been to. Started with a surly gatekeeper and they jam packed the place. No crowd control. It was a waste using my membership. Save the $37 they would charge you for a walk in. The other places in the airport are probably much better. The food was bland, although I’m pretty sure that’s just the way the English make their food. Priority lounges used to be exclusive, but now everyone can get in….

I’m telling you Abdul works the room, puts in the effort to know his people! Had a great time!

Abdlj was brilliant he was absolutely lovely to all the customers. A true Gent 🌟

Many minuses. A dozen or so seats reserved, the seats have been empty for an hour and there is nowhere to sit. It is not fair where you pay for entry and you cannot sit down. There is more space outside the waiting room where you stay for free. The minus is the dirty surrounding tables and sofas. The lady collects the dishes and that's it. There is no one to wash away traces of food and coffee. The advantage is comfortable seats if you manage to sit in them for the waiting time. I would like to point out that the waiting room was not busy, the problem lies in the reserved blocked seats in which no one sits for an hour. It is not fair. If you have to pay 20 pounds for this, it is better to go eat breakfast in a good restaurant on the airport premises with that money.

Nothing Premium about this lounge. The food reminds me of school dinners both in portion size and appeal. There’s a queue for the bar. How ironic premium drink are not included you have to pay extra. Go to Spoons outside, cheaper and more choice.

Thanks to Venen, I was able to work in a good atmosphere after my flight was rebooked and I was way to early at the airport. Pls take special care of him and appreciate his empathy and professionalism.

Abdul was exceptionally professional and polite

Possibly the worse lounge I've every been to way over capacity, no where to sit, reserved tables. I walked out and got a full refund I will not be booking that place again😡

Abdul was absolutely wonderful, exceptional customer service. Thank you Abdul.

Abdul - fantastic service. He looked after us.

Abdul really looked after us. We didn’t have to lift a finger and he really made us feel welcome. A credit Heathrow.

Fantastic experience at the lounge. Wilfred was really kind and attentive! Overall would definitely recommend

Wilfred was amazing and was attentive

Wilfred was super nice….., excellent customer service, I truly enjoyed my time at the lounge

Great Service from Nancy at the bar.

Augusta was lovely behind the bar! 5/5 service from her.

5/5 atmosphere after you’ve had a few big up Mishal

Abdul was an amazing bar man, knew his drinks and awesome bloke. Very helpful and friendly. Made my delay worth while Wilfred bot amazing barmen.

Wilfred was an amazing Barman. Great service, wonderful smile and a good conversation. Thanks so much for making my travel experience (which was quite stressful) that much better!!

Wilfred (the server at bar) is very attentive and polite

I have been to this lounge a few times and it gets worse every time. I feel bad for the people who pay to come in, I wouldn’t. The staff do clear tables promptly which is really as good as it gets. The food area is often untidy and it looks like hygiene is not up to par. The food quality is shocking, you are better eating elsewhere if you want a meal or wait to eat on the plane. Hospital food is more appetising. I’ll come for a quick drink only and thankfully the bar staff are pleasant.

Honestly I don’t why tho is called a lounge. They let you in without being able to offer you a seat. Toilets are dirty, food in existent. People were queuing to get a cheap sliced pizza which was gone in 10 seconds. It’s more like bus station in 3rd world country then a lounge at Heathrow. First and last time I will step in the place.

Great service by Abdul, very friendly and helpful. It was very busy and difficult to get a seat when we first got here but the service was great when we sat down!

Augusta at the bar was very friendly and helpful

Great experience with Augusta at the bar!

Staff was very friendly, was busy at first but calmed down and became a lot nicer

Wilfred was amazing, best staff. He consistently checks if you are ok, asks if you want anything else and gives all the information you need

Wilfred was the best !!! Thank you for all!

Lourdina was very welcoming, thank you!

The bar team were friendly and whilst the food could have had more variety - the team made up for in consistency and regularity of our drinks. Thanks to Lourdina especially for a good start to the holiday 🌞

Loudina was amazing! Great service

Such a pathetic service at such a renowned airport , dont have comfortable sitting, no capacity and I have seen staff schooling people, very limited options of food not conveniently placed somewhere accessible Overall its was flop experience with an untidy lounge.

Booked into lounge before a long flight. Immediately looked after by Abdul who attended to our drinks and made sure the food was topped up for us. Great start to our holiday thank you Abdul your service was fantastic.

Special mention to Wilfred at the bar who took perfect care of us!

Wilfred makes a mean Bloody Mary!!

Thank you Wilfred for making our long layover that much more special! Great service and very kind

Service very poor. Plates taken away when food not finish.

I’m in here now and it is crap. Food is like prison grub. Toilets are too small and disgusting, broken toilet seats. Too busy, I wish I’d gone to Wetherspoons instead

Had a great experience here. No waiting, good food and plenty of drinks. Wilfred and Nancy at the bar were amazing. They took good care of us and made us feel welcome. 10/10 recommend!

Not a great lounge. Food and seating isn’t great but staff are wonderful…. Particularly Wilfred. He was most attentive and made us feel very welcome indeed.Thanks Wilfred

Food was bad! Coffee good but no cake or Biscuits to go with it for a lounge? The Barman however, ABDUL WAS WONDERFUL. He went out of his way to help the guests, he cleared plates and mixed me a great Bloody Mary. He even made sure I had a small plate of crisps with my drink. Thank you for your service Mr Abdul

The food and service were quite underwhelming, with very limited options available. Additionally, there was a lack of clear communication among the staff—each receptionist gave conflicting information about how to use the lounge access cards, which created unnecessary confusion.

Just as all the passengers have mentioned it is quite overcrowded but the disappointing part was the concierge in the front desk didn't allow me to let my friend in based on matching names on boarding pass and cards (never experienced that before).

Cleta is a lovely member of staff who goes above and beyond to make sure you have a pleasant stay.

Cleta was amazing and so sweet! Thank you, Cleta

Though I appreciate all the stuff at the Lonuge . Wilfred was my man of the day . Very polite and serviceable.

Nancy, I had a great customer service experience at the lounge and I’m looking to stop by my future trip

It wasn't bad, neither the food or drinks, nor the staff, but it's really quite noisy. A small plus is the view of the runway and the planes landing and taxiing.

I've never seen such a bad lounge in my life. It's more VIP to be outside than inside. The food is horrible, the service worse. Half the electrical outlets don't work, you have to be lucky where you sit. The Wi-Fi is bad, everything is dirty, and you can't even drink water from those dirty, smelly glasses. BETTER TO STAY OUTSIDE

Waste of money. Hardly any food. Barely any room to sit. Don't bother.

Thank you to Warren and Cary for being so helpful and very friendly . Excellent service.

Abdul was very attentive, kind and professional. Always on hand, nothing too small or too big to ask him.

We had a great experience. Abdul was very attentive and professional! He was a gem! Thank you

Good location and service. But food was just average. Disappointed that the shower facility was not available as well.

Inadequate seating; poor quality food; cheap and limited drinks. It really shouldn’t be this bad … and certainly not when using the tag-line ‘premium’.

Nancy was fantastic and very polite when dealing with other passengers who were being rude and challenging. Food was very average and the atmosphere was quiet and only ruined by other passengers.

Nancy was fantastic and provided great service!

Absolutely terrible experience today. Lounge was overfull and they just kept letting more people in. Finally got a table and 2 seats to be told by a member of staff that one of the seats was reserved at an empty table. No clarity in her discussion or that of the manager. We kept the seats as there were more than 20 empty supposedly reserved seats empty whilst lots of people standing. Staff member was extremely rude to us and everyone else- kept her name badge tucked away at all times Only one extremely slow coffee machine so huge queues as morning and lots wanting coffee with breakfast Food was ok Do not waste your money on this lounge- the only thing ‘premium’ is the name!

Cary & Warren were exceptionally helpful and made the stay great. Thanks!

Nancy was exceptional, extremely helpful and made our stay weldoming.

I met Cary today at plaza premium lounge at terminal 5 of hethrow airport , and he truly is a gentleman. He knows exactly how to take care of customers, and I wish him all the very best in his endeavors.

Not good Would not recommend Poor hygiene Tables dirty Staff rude and not helpful Had to go through the back of the kitchens to the loos - is this hygienic Bar staff not interested in helping Poor atmosphere Coffee/ tea machine - absolute rubbish Should have gone to whether spoons

Janet at the bar was AMAZING! Listens and very attentive. Excellent customer service. Thank you.

Freya was a wonderful bar tender she is very fast and efficient! The atmosphere of this lounge is relaxed but not so quiet like other lounges like AMEX its a great place

It was fully booked and they still let people in. It felt like in metro on Friday evening. Absolutely terrible lounge, poor food, terrible service and not a safe environment.