caffe nero heathrow t5 departures in Hillingdon

Popped into Caffè Nero recently and was served by a lovely young barista wearing a headscarf. She was super friendly and efficient, even though the place was quite busy. My drink was spot on, and her warm demeanor made the visit really pleasant. Great service like this makes all the difference—thank you! I didn’t catch her name but she wore a headscarf and maybe she looked Arab but I’m not sure but please make sure she gets her praise for the good service 😊

The worker here are crazy - they cannot provide you hot water and if you insist to buy you will be charged the same amount of tea - which is 3.1 pound. Which is very insightful for inspiring me to open another shop in Heathrow T5 so could make a great fortune

Staff very rude and always pushes you…

Decided to have a Decaf Flat White whilst waiting for guests… easily best I’ve ever tasted. So much so, I’ve even ordered their 6 x 200g bags bundle of it. Balance was perfect. Hopefully the beans will live up to the same flavourful notes. Service at this branch was friendly too. Highly recommended 💫

White Chocolate Mocha - Good Egg Mushroom & Tomato Roll - Excellent Mocha was kind of ok but the Roll was really tasty. Nicely toasted (good temperature). highly recommend.

Got served by a young filipino lady 24/03/25 around 9pm. Amazing service. Made me the best drink ever, would definitely be coming back for her to make my drink! Someone give this worker a raise!!

The staff at this Nero, princy in particular, are so friendly, kind and helpful. A lovely cup of coffee always delivered with a smile even at 5am. Thanks so much. What a star

Glendell He was very very helpful and placed was very clean. All staff were helpful. I saw the planes go past. So friendly. Richard

On the first and last day of my stay in London, I always include a stay at the Nero Caffee at Heathrow Airport. The atmosphere is always calm, and I enjoy my tea and coffee. The food is excellent there. The staff always has a smile. They are very friendly, and the sitting area is frequently cleaned. Thank you

Great coffee! Delicious food. Terrific service.

Great service! Super nice atmosphere and good staff. The rooms are also really spacious for the price. Unfortunately, the only disadvantage is the plague of mice throughout the hotel. Unfortunately this can already be seen in other branches in Heathrow. Please work on it, otherwise it's a great B&B if you want to spend a few hours counting sheep in London Heathrow!

I had a carrot cake and a coffee. I don't understand why they don't give you a reusable (ceramic) mug and plate instead of paper/plastic non reusable cups and boxes. We need to reduce the waste and these big companies should set the path. Reusing is much better than recycling... assuming that these cups really are recycled and not landfilled.

Say open 24h but was closed at 22.40 30/12/24. Unbelievable

Great service! Great food! Great Tea!

One of the barista boy is very rude at his service. I visit there very often but i dont prefer to be served by that particular barista. Had a very bad experience.

I order chai latte (my favorite) with pain ou chocolate and it was really good I also fell in love with the new presentation of the cups 😍. the barista was a little moody but everything else was good.

Nice coffee spoilt by the area being scruffy and unclean. Expected better at Heathrow.

Amazing service by Hamzah T. Nice coffee served. Great food and a comfortable shop to sit and enjoy the coffee.

No words. Just avoid I almost eat a fly that was on my coffee

Nero in arrivals is a little tucked away, but I like their coffee more than the other corporations, however the croissants were terrible. A croissant is supposed to have a crispy outer and soft buttery centre but this was entirely soft and squidgy like a Tesco value croissant, but it wasn’t value. I don’t know why I bother, I know these things will never be a pleasant surprise. Don’t be a mug, don’t buy food from chain coffee shops!

There is a young man, thinking, he is in a octagon - rude, aggressive, ready to fight, having absolutely no clue, what is customer service, how to be polite and friendly. Don't know his name, but he was the only white guy that day, light-ginger short beard. Good news is - i had my coffee after in Costa enstead, couple of floors downstairs, with more professional staff, bad news is - it was Friday, 13th, may be that's why, he was ready to piss off customers so early at morning. Like, "don't have a good day!"... 🤷🏻‍♂️

Regular hang out and we love Cafe Nero!

Big selection and good coffee as always. Service was super slow and long queues. so many people sleeping on sofas so hard to find spot to sit and have drink.

Not many options for food before entering the gate. This cafe offers many seats and serves toasted sandwiches and coffee. Nice for killing time.

Ordered drinks and a scone was given a pot of cream that had chocolate finger prints all over it and had already been opened. When I went to request a new pot the server was rude and told me it was the only pot he had and if I wanted another I would have to wait 5 minutes. I said I would wait as they were busy. 10 minutes passed and still no cream. When I went back to ask when I would get the cream the server was once again really rude. He wouldn’t help. He did give me a refund for the cream instead. However the attitude of the serve was such that I wouldn’t spend my money here again.

Great service and they make a lovely ice latte, and it’s a great place to chill and people watch also you have a great view to watch the planes landing, take off

Misleading as it’s not open 24/7.. Was told it opens at 2am but it was way passed 2am and chairs were up on the tables..

Very scruffy and tired looking. Chairs need replacing and my table was dirty when I arrived. No one clearing up.

I just wanted to say that today I looked at how a customer's boiling drink fell on top of him, by mistake of the barista who served him, and when he turned around he was laughing at what bad ethics and unprofessionalism.

Disgusting service. Ppl standing in a queue and customer service asian guy didn't even ask for help. Just standing and watching ppl. When I asked for service he said THIS TILL IS CLOSED. But he didnt even mentioned to jump on the secend ..lazy

Gitesh....how can I thank you for making me the best coffee of my Life!!! Such an unexpected delight to sit in your coffee shop sip on your coffee from heaven and pass the time between 4am and 5am listening to the chilled vibes of the lounge music playing so sweet and gentle in my ears... well done man ...keep up the good work and keep smiling brother.

Open early in Heathrow that's good, unfortunately, they change the coffee quality or Perhaps must to do a Machine deep cleaning. And I know it was earlier but please improve the customer service.

Asked to have it in and was given a plastic cup. This store does not seem to have mugs on store. Where is their commitment towards the environment???

I am sat here now and just had a mouse run past me. No idea how it would get into the airport but not nice to think where it might have been running around.

Phenomenal Caffe Nero. Good quality, good service, the full monte. At 4:40am, it felt like an oasis in the desert, i.e,Heathrow Terminal 5.

Awful. The staff don’t speak a word of English, ALWAYS get my order wrong and the coffee is always cold. They cannot understand English and I struggle to get a correct order from the staff working there. They are very blunt and direct no please or thank you they refuse to take any loyalty stamp with Caffè Nero, if you use any promotional coffee voucher, this is not correct and every other Caffè Nero I have been to across the UK will accept a loyalty stamp. They are stubborn and are doing this to be spiteful. I would not recommend this Caffè Nero. The worst Caffè Nero I have been to by far.

This is a wonderful cafe. They have the most amazing range of cakes! The prices are higher than the high street but that's what you expect! The cakes were delicious, I had the tiramasue which was amazing! The seating area overlooks the runway, so you can sit there and watch the planes landing.

Filthiest coffee shop I’ve ever seen with super rude barista. Go to Costa instead

Expensive but drinkable . Over £5 for a latte

This is a nero cart, the actual shop does Not exist

ManizaMarga Has served me a few times She is always polite helpful and professional

Cafe Nero at Heathrow Terminal 5 is an ideal place for a cup of coffee with an amazing view of the runway seeing planes land. I love the Hot Chocolate Milano with Cream and the Belgium chocolate fudge cake... The staff are very polite and helpful. The only improvement needed is that the tables are generally not cleared up quickly enough.

Thank you Hanna you deserve a pay rise great i.p. skills cheers ps good coffee

Une belle variété de sandwichs, cafés, pâtisseries et plus ainsi qu’un bon service et un environnement agréable.

The lady Dhanashreel that works here is super rude. I just asked her to add bit more hazelnut and she started yelling at me how busy she is since the very early morning. I asked her how come that she can talk to customers like this and I asked her to lower her voice, she said: You were rude before … I’m speechless.

Good coffees but the staff may be overstretched judging by the line and the lack of pleasantries, not expecting a fantastic reception but eye contact would be appreciated….

The staff ignores you for as long as possible. Not worth trying

Great spot to watch the runway while taking a break between bag drop and security!

Really helpful staff, accidentally spilled my coffee and within a few minutes they had got me a new one and was very polite

Bit overpriced but what else can you expect from this airport

Your typical Caffe Nero overpriced but the staff are friendly and they have ice - which is just as well because the fridges didn't keep the drinks cold. And charging for £2.75 for room temperature water is a bit of a liberty.

Es el clásico ambiente de cafetería de aeropuerto,el servicio es muy amable y rapidez en lq atención y en la entrega de los productos. Tienen buena ariedad de sandwich, snacks, bebidas, cafes y postres. Mi esposa y yo tuvimos que esperar mas de 2 horas para dejar las maletas y como teníamos tiempo y hambre decidimos comprar 2 bolsas de snacks, tuna melt sandwich y mozarella tomao sandwich. Te los calientan de momento. Muy buen sabor.

Need to improve service and speed. Staffs are very slow.

Helpful staff when first land to UK. Had a nice quick- bite here. Thanks

Closed before their published closing time,

As I approached the counter, the lady screamed CLOSED and aggressively mumbled something in a different language. The cafe was suppose to be open till 23:00 (as per the website, Heathrow T5 Arrivals), and I was there at 21:45. The tables were filthy and staff lacked manners. Worth no star at all

No iced drinks on such a hot day - even a sign out advertising them..

Coffee is not bad but there is room for improvement in terms of service.

I clearly gave my order to the staff member who looked at me like I didn't understand what I asked for, low and behold she got it wrong, when I stated that it was wrong she refused to make what I actually asked for saying I would need to pay again, avoid this outlet, very poor service

Worst coffee ever, tables and chairs stacked together as if they were closing rude manner

This outlet advertises being open 24 hours, given its on the arrivals level of T5 at Heathrow. My visit was at 7pm on a Monday night, it felt like it was closing. Chairs on tables, cleaners working etc. I’m not a coffee drinker, so can only review the decaf tea I ordered. Easily the worst cup of tea I’ve had for a while (£2.75). I saw the chap pour the milk in from a supermarket style plastic bottle - but it tasted sweet like oat milk.

It’s comfortable with chilling on your early flight, Nero is our friends

Staff were not interested and apricot croissant was stale, shame as I usually rate cafe Nero highly.

Pretty average airport cafe. Very slow service, there aren’t enough staff, they are working very well and as fast as they could but there isn’t enough of them. The coffee was ok and there is a good range of food but the bacon roll was pretty awful and it smelt bad. The tables are all really dirty but it isn’t really busy, there are usually tables available.

Loved the Chicken and Bacon toastie and thoroughly enjoyed my coffee

I have been coming to this Cafe Nero on floor 5 (Departures) for about 10 or more years, almost exclusively on my motorbike. I used to meet a friend (also a biker) here halfway from where we both lived and he passed away in 2019. I came here again on 22/2/2023 at 20:00, just for a coffee and to warm up on the way home from work as it was on the way, and also to remember him. The staff members were dismissive, not polite or friendly and told me that the seating area with the runway view was closed from 19:00 (fair enough, I was just hoping to sit with a view like I used to do with my friend when he was alive). As for the coffee, well I had a flat white which was good. Milk temperature was correct, though it was only available in takeaway cups. They had a sign on the counter that this was temporary and would be sorted soon. Broken dishwasher? Or just an evening thing? Anyway, I'll come back, but hopefully be treated better next time.

Most affordable place and best of you have a company!

So slow and new staff cannot even count English money Terrible Thankfully Costa are also in term 5

Looked all over the place and couldn't find this shop. Back to huge queue at prêt it is...

There are two large Caffe Nero's landside at T5, both have plenty of room, including for trolleys and luggage. The departures level one has views of the taxi way, and you can even access the BA Lounge WiFi. The arrivals one competes with a Costa Coffee, it seems to be popular with BA staff on breaks as well as arriving passengers. Both have the usual Caffe Nero selection of sandwiches, coffees and pastries.

هو المقهي الوحيد بصالة المغادرة رقم 5 بمطار هيثرو ، وهو خيار ممتاز، خصوصًا للحصول علي فطور في الصباح الباكر جداً، مهم كان نظامك الغذائي الذي تتبعه ستجد ما يناسبك بالتاكيد، مع كوب كابتشينو مضبوط

Staff need hospitality training. Too busy eating their own food and chatting between themselves to attend to customers.

Lustige Mitarbeitern und gute Preisen

Nero next to departure floor near the sign A. The staff was lovely and it has a good vibe of next to planes

Tired of excuse about dishwasher not working just to surve in takeaway cup rather than glass cup !

Staff isn't friendly, hot chocolate was burning hot

Always has been a nice place to watch the planes and have a drink with food.

Glacial service. Long queue. No spare seats.

Excellent coffee and service. Prices up as everywhere

Poor service, no porcelain cups, no regard of the customer. Coffee tastes good. Place needs a thorough clean.

Good place to wait for your connecting bus or for arrivals from T5. Friendly staff

Ordered a mocha, not sure if they gave me the wrong order or were stingy with their chocolate but it tasted like just plain black coffee with the tiniest bit of milk, tasted awful

Staff seemed a bit disinterested in everything. Tables and counters were piled with empty cups and leftover food throughout which staff ignored the whole 60 minutes I stayed. Was tempted by a pastry until I observed 4 flies crawling all over the croissants. And when did the Chocolate Milano’s become so watery? Otherwise, nice views of runway 09L.

Worse coffee that I've ever tried, i prefer not to have coffee than trying this coffee again 😓

Good coffee, portion, and taste.

This branch needs some attention and very clear information. My warm sandwich was lovely but the tables were dirty.

Never again! Stuff absolutely impolite and NO communications. Wanted a Scone and asked for raspberry jam. She gave me strawberry - after I asked if she could get me another one, she told me they only serve strawberry here. Okay. But after I asked for the normally Clotted Cream she gave me Irish salted butter. They don’t have Clotted Cream today. Why do I have to ask for EVERYTHING?? The tables were DIRTY - without my own sanitizing stuff there would have been no way to sit there. Never never never again.

I was overcharged for my latte, and was then not allowed to change my order to a decaf because it would cost 10p more. The staff were dismissive and inattentive to customers.

Not sure why they seem to close off 90% of the seating at 7pm when they close at midnight?

Nett gelegen, Kaffee ok, Verpflegung abgepackt. Der Laden ist aber extrem dreckig.......... Ohne Desinfektions und Reinigungstücher geht hier nichts.... Tische, Stühle, Boden........ Schmutz und Klebrig

Meget langsom levering af drikkevare

Worst cappuccino ever from Cafe Nero, ordered a small with extra shot they gave me a medium then reordered and got a milky coffee. Also Ordered a white hot chocolate that used dark brown chocolate. A truly terrible experience.

Awful experience there as the staff was talking to each other in their own language, did not give me any attention and got my order wrong . At the end all 3 of them gave me looks and said something in their language . What an inconvenience and unprofessional staff . The girl was a trainee barista or whatever with clearly no customer service experience. Very disappointed

Convenient location but the coffee (milk) is burnt with a vengeance - across 2 different days and 4 different coffees (different types: flat white, 2x latte, decaf latte). Tasted really bad; so bad that I am taking the time to write a review. If you want a coffee, I’d strongly recommend trying a different place.

A great place to have break and have some coffee at the arrival terminal 5 at Heathrow. The coffee was served by very helpful and efficient serving lady barista behind the counter. Perfect drink served at the right temperature. 👍

Grabbed a quick coffee and breakfast wrap during a layover. Great staff. Quick turnaround. Quiet little area to sit for a moment.

アイスのピスタチオラテを飲んだ。 美味しかった。 他のフラッペも気になる。

Ordered an earl gray tea. They didnt steep the tea one bit. Tea bag, water, oat milk all in one go. It was horrible.

The first attempt at a flat white was scolding hot, on picking it up I knew immediately but stupidly I blew on it to try which I referred immediately. The second attempt, made begrudgingly was literally a double expresso with warm milk added. I threw it away after one sip. Unfortunately by that point I’d walked away to catch a taxi

a great place to sit and watch planes and have cake but seating especially overlooking the runway is difficult to find sometimes