Based on 336 opinions finded in 1 websites
Based on 336 opinions finded in 1 websites
Nº 684 in 987 in Hillingdon
CUSTOMERS TALK ABOUT DISHES WITH..chocolatecreamcoffeeOpinions
Big selection and good coffee as always. Service was super slow and long queues. so many people sleeping on sofas so hard to find spot to sit and have drink.
Rabab Almaajoun . 2024-08-22
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Not many options for food before entering the gate. This cafe offers many seats and serves toasted sandwiches and coffee. Nice for killing time.
Boo C . 2024-07-30
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Ordered drinks and a scone was given a pot of cream that had chocolate finger prints all over it and had already been opened. When I went to request a new pot the server was rude and told me it was the only pot he had and if I wanted another I would have to wait 5 minutes. I said I would wait as they were busy. 10 minutes passed and still no cream. When I went back to ask when I would get the cream the server was once again really rude. He wouldn’t help. He did give me a refund for the cream instead. However the attitude of the serve was such that I wouldn’t spend my money here again.
Amelia Mia . 2024-07-13
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Great service and they make a lovely ice latte, and it’s a great place to chill and people watch also you have a great view to watch the planes landing, take off
Janet Foley . 2024-06-27
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Misleading as it’s not open 24/7.. Was told it opens at 2am but it was way passed 2am and chairs were up on the tables..
Alicia . 2024-04-11
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Very scruffy and tired looking. Chairs need replacing and my table was dirty when I arrived. No one clearing up.
Ant Palmer . 2024-03-20
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I just wanted to say that today I looked at how a customer's boiling drink fell on top of him, by mistake of the barista who served him, and when he turned around he was laughing at what bad ethics and unprofessionalism.
Anny Casmen . 2024-03-11
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Disgusting service. Ppl standing in a queue and customer service asian guy didn't even ask for help. Just standing and watching ppl. When I asked for service he said THIS TILL IS CLOSED. But he didnt even mentioned to jump on the secend ..lazy
Panda . 2024-03-10
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Gitesh....how can I thank you for making me the best coffee of my Life!!! Such an unexpected delight to sit in your coffee shop sip on your coffee from heaven and pass the time between 4am and 5am listening to the chilled vibes of the lounge music playing so sweet and gentle in my ears... well done man ...keep up the good work and keep smiling brother.
Benjamin Paulley . 2024-02-20
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Open early in Heathrow that's good, unfortunately, they change the coffee quality or Perhaps must to do a Machine deep cleaning. And I know it was earlier but please improve the customer service.
Yanko . 2024-02-14
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Asked to have it in and was given a plastic cup. This store does not seem to have mugs on store. Where is their commitment towards the environment???
Karen Julieth Arenas . 2024-01-22
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I am sat here now and just had a mouse run past me. No idea how it would get into the airport but not nice to think where it might have been running around.
Gemma Fenwick . 2024-01-16
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Phenomenal Caffe Nero. Good quality, good service, the full monte. At 4:40am, it felt like an oasis in the desert, i.e,Heathrow Terminal 5.
Eli Harris-Trent . 2024-01-10
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Awful. The staff don’t speak a word of English, ALWAYS get my order wrong and the coffee is always cold. They cannot understand English and I struggle to get a correct order from the staff working there. They are very blunt and direct no please or thank you they refuse to take any loyalty stamp with Caffè Nero, if you use any promotional coffee voucher, this is not correct and every other Caffè Nero I have been to across the UK will accept a loyalty stamp. They are stubborn and are doing this to be spiteful. I would not recommend this Caffè Nero. The worst Caffè Nero I have been to by far.
User 101 . 2024-01-09
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This is a wonderful cafe. They have the most amazing range of cakes! The prices are higher than the high street but that's what you expect! The cakes were delicious, I had the tiramasue which was amazing! The seating area overlooks the runway, so you can sit there and watch the planes landing.
Hannah Wild . 2024-01-08
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Filthiest coffee shop I’ve ever seen with super rude barista. Go to Costa instead
J J . 2023-12-26
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Expensive but drinkable . Over £5 for a latte
C S P . 2023-12-20
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This is a nero cart, the actual shop does Not exist
Sheila halai . 2023-12-09
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ManizaMarga Has served me a few times She is always polite helpful and professional
Gio Robinson . 2023-11-09
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Cafe Nero at Heathrow Terminal 5 is an ideal place for a cup of coffee with an amazing view of the runway seeing planes land. I love the Hot Chocolate Milano with Cream and the Belgium chocolate fudge cake... The staff are very polite and helpful. The only improvement needed is that the tables are generally not cleared up quickly enough.
Ruth Marshall . 2023-10-15
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Thank you Hanna you deserve a pay rise great i.p. skills cheers ps good coffee
Alfie G . 2023-10-13
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Une belle variété de sandwichs, cafés, pâtisseries et plus ainsi qu’un bon service et un environnement agréable.
H. Brisebois . 2023-10-07
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The lady Dhanashreel that works here is super rude. I just asked her to add bit more hazelnut and she started yelling at me how busy she is since the very early morning. I asked her how come that she can talk to customers like this and I asked her to lower her voice, she said: You were rude before … I’m speechless.
Moon Leo . 2023-09-13
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Good coffees but the staff may be overstretched judging by the line and the lack of pleasantries, not expecting a fantastic reception but eye contact would be appreciated….
Andrew Erskine . 2023-09-03
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The staff ignores you for as long as possible. Not worth trying
Kasia Krejszeff . 2023-08-29
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Great spot to watch the runway while taking a break between bag drop and security!
Mo Waked (Moxie) . 2023-08-24
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Really helpful staff, accidentally spilled my coffee and within a few minutes they had got me a new one and was very polite
J R . 2023-08-23
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Bit overpriced but what else can you expect from this airport
Christopher M . 2023-08-20
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Your typical Caffe Nero overpriced but the staff are friendly and they have ice - which is just as well because the fridges didn't keep the drinks cold. And charging for £2.75 for room temperature water is a bit of a liberty.
Kalahari Surfer . 2023-08-14
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Es el clásico ambiente de cafetería de aeropuerto,el servicio es muy amable y rapidez en lq atención y en la entrega de los productos. Tienen buena ariedad de sandwich, snacks, bebidas, cafes y postres. Mi esposa y yo tuvimos que esperar mas de 2 horas para dejar las maletas y como teníamos tiempo y hambre decidimos comprar 2 bolsas de snacks, tuna melt sandwich y mozarella tomao sandwich. Te los calientan de momento. Muy buen sabor.
César Ramírez . 2023-08-12
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Need to improve service and speed. Staffs are very slow.
Mohamed Haja . 2023-07-25
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Helpful staff when first land to UK. Had a nice quick- bite here. Thanks
One Dummy . 2023-07-20
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Closed before their published closing time,
Andrew Sneddon . 2023-07-07
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As I approached the counter, the lady screamed CLOSED and aggressively mumbled something in a different language. The cafe was suppose to be open till 23:00 (as per the website, Heathrow T5 Arrivals), and I was there at 21:45. The tables were filthy and staff lacked manners. Worth no star at all
Aisha Al-jumaili . 2023-06-11
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No iced drinks on such a hot day - even a sign out advertising them..
David Cuming . 2023-06-10
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Coffee is not bad but there is room for improvement in terms of service.
J H (Boyboy) . 2023-06-02
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I clearly gave my order to the staff member who looked at me like I didn't understand what I asked for, low and behold she got it wrong, when I stated that it was wrong she refused to make what I actually asked for saying I would need to pay again, avoid this outlet, very poor service
Graham Tomlin . 2023-05-23
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Worst coffee ever, tables and chairs stacked together as if they were closing rude manner
Stefan Whitefield . 2023-05-12
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This outlet advertises being open 24 hours, given its on the arrivals level of T5 at Heathrow. My visit was at 7pm on a Monday night, it felt like it was closing. Chairs on tables, cleaners working etc. I’m not a coffee drinker, so can only review the decaf tea I ordered. Easily the worst cup of tea I’ve had for a while (£2.75). I saw the chap pour the milk in from a supermarket style plastic bottle - but it tasted sweet like oat milk.
Simon Jones . 2023-04-24
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It’s comfortable with chilling on your early flight, Nero is our friends
Irada In UK . 2023-04-18
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Staff were not interested and apricot croissant was stale, shame as I usually rate cafe Nero highly.
Chris Prince . 2023-04-15
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Pretty average airport cafe. Very slow service, there aren’t enough staff, they are working very well and as fast as they could but there isn’t enough of them. The coffee was ok and there is a good range of food but the bacon roll was pretty awful and it smelt bad. The tables are all really dirty but it isn’t really busy, there are usually tables available.
brooklyn eve . 2023-04-05
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Loved the Chicken and Bacon toastie and thoroughly enjoyed my coffee
Nk O. . 2023-03-26
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I have been coming to this Cafe Nero on floor 5 (Departures) for about 10 or more years, almost exclusively on my motorbike. I used to meet a friend (also a biker) here halfway from where we both lived and he passed away in 2019. I came here again on 22/2/2023 at 20:00, just for a coffee and to warm up on the way home from work as it was on the way, and also to remember him. The staff members were dismissive, not polite or friendly and told me that the seating area with the runway view was closed from 19:00 (fair enough, I was just hoping to sit with a view like I used to do with my friend when he was alive). As for the coffee, well I had a flat white which was good. Milk temperature was correct, though it was only available in takeaway cups. They had a sign on the counter that this was temporary and would be sorted soon. Broken dishwasher? Or just an evening thing? Anyway, I'll come back, but hopefully be treated better next time.
Matt Rehm . 2023-02-22
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Most affordable place and best of you have a company!
savi joglekar . 2023-01-26
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So slow and new staff cannot even count English money Terrible Thankfully Costa are also in term 5
jon parsons . 2023-01-25
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Looked all over the place and couldn't find this shop. Back to huge queue at prêt it is...
Susie . 2023-01-07
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There are two large Caffe Nero's landside at T5, both have plenty of room, including for trolleys and luggage. The departures level one has views of the taxi way, and you can even access the BA Lounge WiFi. The arrivals one competes with a Costa Coffee, it seems to be popular with BA staff on breaks as well as arriving passengers. Both have the usual Caffe Nero selection of sandwiches, coffees and pastries.
Dirk Singer . 2022-12-26
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هو المقهي الوحيد بصالة المغادرة رقم 5 بمطار هيثرو ، وهو خيار ممتاز، خصوصًا للحصول علي فطور في الصباح الباكر جداً، مهم كان نظامك الغذائي الذي تتبعه ستجد ما يناسبك بالتاكيد، مع كوب كابتشينو مضبوط
osama elahrash . 2022-12-20
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Staff need hospitality training. Too busy eating their own food and chatting between themselves to attend to customers.
Jazz Brar . 2022-12-19
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Lustige Mitarbeitern und gute Preisen
Dalia Bulumaci . 2022-12-15
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Nero next to departure floor near the sign A. The staff was lovely and it has a good vibe of next to planes
Aki Morioka . 2022-12-09
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Tired of excuse about dishwasher not working just to surve in takeaway cup rather than glass cup !
Malcom x . 2022-11-21
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Staff isn't friendly, hot chocolate was burning hot
Nathalie Lawrence . 2022-11-20
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Always has been a nice place to watch the planes and have a drink with food.
A F . 2022-11-06
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Glacial service. Long queue. No spare seats.
Dave Lawley . 2022-10-01
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Excellent coffee and service. Prices up as everywhere
khaled Selim . 2022-09-21
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Poor service, no porcelain cups, no regard of the customer. Coffee tastes good. Place needs a thorough clean.
JW Verkaik . 2022-09-19
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Good place to wait for your connecting bus or for arrivals from T5. Friendly staff
Joe Macpherson . 2022-09-09
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Ordered a mocha, not sure if they gave me the wrong order or were stingy with their chocolate but it tasted like just plain black coffee with the tiniest bit of milk, tasted awful
A J . 2022-09-05
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Staff seemed a bit disinterested in everything. Tables and counters were piled with empty cups and leftover food throughout which staff ignored the whole 60 minutes I stayed. Was tempted by a pastry until I observed 4 flies crawling all over the croissants. And when did the Chocolate Milano’s become so watery? Otherwise, nice views of runway 09L.
Daniel Barley . 2022-08-29
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Worse coffee that I've ever tried, i prefer not to have coffee than trying this coffee again 😓
Marco Chávez . 2022-08-21
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Good coffee, portion, and taste.
Abu Siddique . 2022-08-17
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This branch needs some attention and very clear information. My warm sandwich was lovely but the tables were dirty.
Mary Leen Hagger . 2022-08-14
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Never again! Stuff absolutely impolite and NO communications. Wanted a Scone and asked for raspberry jam. She gave me strawberry - after I asked if she could get me another one, she told me they only serve strawberry here. Okay. But after I asked for the normally Clotted Cream she gave me Irish salted butter. They don’t have Clotted Cream today. Why do I have to ask for EVERYTHING?? The tables were DIRTY - without my own sanitizing stuff there would have been no way to sit there. Never never never again.
Nadja Barnes . 2022-08-08
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I was overcharged for my latte, and was then not allowed to change my order to a decaf because it would cost 10p more. The staff were dismissive and inattentive to customers.
Anna Curtis . 2022-08-02
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Not sure why they seem to close off 90% of the seating at 7pm when they close at midnight?
bjb jnj . 2022-07-31
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Nett gelegen, Kaffee ok, Verpflegung abgepackt. Der Laden ist aber extrem dreckig.......... Ohne Desinfektions und Reinigungstücher geht hier nichts.... Tische, Stühle, Boden........ Schmutz und Klebrig
BERNHARD WERNER . 2022-07-19
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Meget langsom levering af drikkevare
Frederik Bergstein Grossmeyer . 2022-07-15
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Worst cappuccino ever from Cafe Nero, ordered a small with extra shot they gave me a medium then reordered and got a milky coffee. Also Ordered a white hot chocolate that used dark brown chocolate. A truly terrible experience.
Steven Nathan . 2022-07-15
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Awful experience there as the staff was talking to each other in their own language, did not give me any attention and got my order wrong . At the end all 3 of them gave me looks and said something in their language . What an inconvenience and unprofessional staff . The girl was a trainee barista or whatever with clearly no customer service experience. Very disappointed
Edimar Rachid . 2022-07-06
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Convenient location but the coffee (milk) is burnt with a vengeance - across 2 different days and 4 different coffees (different types: flat white, 2x latte, decaf latte). Tasted really bad; so bad that I am taking the time to write a review. If you want a coffee, I’d strongly recommend trying a different place.
Lucian Lita . 2022-07-04
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A great place to have break and have some coffee at the arrival terminal 5 at Heathrow. The coffee was served by very helpful and efficient serving lady barista behind the counter. Perfect drink served at the right temperature. 👍
Mas Hassan . 2022-06-25
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Grabbed a quick coffee and breakfast wrap during a layover. Great staff. Quick turnaround. Quiet little area to sit for a moment.
Peak Potential . 2022-06-22
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アイスのピスタチオラテを飲んだ。 美味しかった。 他のフラッペも気になる。
Yuyuru Sum . 2022-06-12
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Ordered an earl gray tea. They didnt steep the tea one bit. Tea bag, water, oat milk all in one go. It was horrible.
Aaron Molnar . 2022-06-11
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The first attempt at a flat white was scolding hot, on picking it up I knew immediately but stupidly I blew on it to try which I referred immediately. The second attempt, made begrudgingly was literally a double expresso with warm milk added. I threw it away after one sip. Unfortunately by that point I’d walked away to catch a taxi
Chris G . 2022-05-27
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a great place to sit and watch planes and have cake but seating especially overlooking the runway is difficult to find sometimes
andrew smithy . 2022-05-26
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-Friendly staff -Vegan food and drink options -Can refill your water bottle here (no charge)
Ally . 2022-05-08
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Loved the warm coffee after my long flight ✈️ Seats and tables are really comfy.. I stayed there for hours working and studying and it was really nice 😌
Eman magdy . 2022-05-02
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Located at T5 arrivals Heathrow. Good iced americano but service was super slow and they were not even that busy!
Ahat Aht . 2022-04-22
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Great coffee. At the time they had a Batman feature.
Krystle . 2022-04-18
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Staff kept talking in their native language, one was serving and making coffee and other just laughing and giggling. Whilst I was waiting for my coffee, noticed rude manner when advising customers food was ready to collect. I was a fool not go to Costa
Thor D . 2022-04-17
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Staff very nice good service and good products
Khalid Alz . 2022-04-02
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Very good cafe at the terminal 5, prices also are reasonable, our transit time flies
مهاب الجوكر . 2022-03-25
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Wonderful experience of having coffee just after arriving at Heathrow…one of my favourite place to have coffee…lave to take a little rest after a long journey…
S K Roy . 2022-03-08
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Ok coffee and not much variety when you’re hungry. Friendly staff.
Rami Ben Rashid . 2022-01-18
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You know you’ll get a quality coffee at Caffè Nero. Just like most chains, they need an injection of personality and more bean roast options.
David Clarke . 2022-01-02
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Hi, there have been a couple of bad reviews here which I cannot understand. This is probably because of tiredness and stress by those leaving the reviews. Just take a breath, put on a smile, and you will get the best coffee and the best customer service. Certainly it happened to us and Sanwil and Snazzy could not be any nicer! Great coffee as well.
Sarah Smith . 2021-12-25
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Besides going to the duty free shops, to keep warm a hot cup of chocolate would be one's first choice. This was a regular cup and though the seevice was rather slow tasted great not too hot. Drink was just perfect. Staff worked as a team but too slow, especially with a long queue. I almost left to search another coffee shop but was too lazy to walk further. At the end, the drink turned out lovely.
C B . 2021-12-04
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Great coffee as always and clean seating area
盐 ຍ קַיִץ宝贝 . 2021-11-16
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It is ok for a short stop while waiting. Quick service. Average coffee. Prices OK for an airport. Needs quicker table cleaning and enptying of bins.
Harry K . 2021-10-17
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After we landed in London, the first thing we would like to get is a cup of coffee to refresh our day. Cafe Nero is located right outside the arrival hall with various options for both drinks & pastries with reasonable price. We had 2 cups of large hot latte and it was not the best but pretty decent. We love the large size they serve since our past experience in Europe was cafes only serve tiny size coffee.
Hsin Yi Wei . 2021-10-10
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Friendly, professional and efficient staff every time. Great coffee and decent atmosphere ☕
Jamie McPherson . 2021-10-09
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I had my first sip after 10min as I was talking and even then I burnt my tongue. They didn't do a good job compared to other Neros. Ask them to check the milk temperature. Forget about foam or anything nice.
Marta Grané . 2021-09-01
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Great service Let down by sausage roll hot and burnt on outside freezing cold in middle
Robert Newnham . 2021-07-31
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Payed £5 for the car park because I was so desperate for a coffee and it’s closed due the pandemic. Ridiculous!
James Bignell . 2021-01-26
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Service was speed and great taste.
Regan Cohil . 2020-12-17
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Horrible waiting time!!! My God!!!
Meyerbro . 2020-12-16
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D staff doesn’t have manners to talk...!! Is acting differently coz I look brown ..!!!!😒
govinda patil . 2020-11-05
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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