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3.6

Based on 189 opinions finded in 1 websites

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Nº 692 in 987 in Hillingdon

CUSTOMERS TALK ABOUT DISHES WITH..ricesoupnoodleschickencoffeesushi
Score
OpinionsNoteGoogle1893.6

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Lovely healthy hot light meals! Will definitely be back again!

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Marion . 2025-05-21

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So bad. Most disappointing egg bowl ive seen in my life yikesss

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Mike Nuno . 2025-05-13

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Delicious breakfast bao and coffee, very good price

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Patrycja B. . 2025-05-06

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Sushi was bland and rice was dry. Overall very poor sushi selection. Apparently salmon is the only fish they know. Zero variety. Wouldn’t recommend.

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Judith Hoffmann . 2025-04-08

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Chicken teriyaki rice bowl is nothing but some plain rice with barely defrosted and warmed up chicken breast pieces. No seasoning, so it’s absolutely tasteless. The only thing that gives flavour is the teriyaki sauce, but there is just so little of it. Awful, awful food. I felt so rushed to make a decision on what to order, even though the lady that took the order was lovely.

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Inesa Prokopenkova . 2025-04-03

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Can't pay by cash 😔 Itsu at Heathrow offers a solid balance of quality and price, making it a convenient option for travelers looking for fresh, healthy meals. The sushi and hot dishes are well-prepared and flavorful, staying true to the brand’s reputation. However, the airport setting somewhat detracts from the experience, as the atmosphere feels rushed and lacks the cozy ambiance of standalone locations. Despite this, for a quick and nutritious meal before a flight, Itsu remains a reliable choice.

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Denis V . 2025-04-01

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No recycling of cans or plastic bottles at this site.

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Rita Patra . 2025-03-29

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Great selection of food, staff always very friendly, welcoming and helpful!! Definitely would recommend!

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aija mukane . 2025-03-13

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I was attending a training session and went to Itsu for coffee for the facilitators and myself. I was served by Dorin who welcomed me with a warm smile. He was very polite and engaging. I would recommend itsu at T5 for their fantastic staff and high quality coffee. Thank you Dorin for such a great experience

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Kris . 2025-03-10

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Food is just ok at best and staff is really tired and uninterested. This was a one time experience. Rather eat somewhere else

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Digna Ten Napel . 2025-03-08

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The best place for you to start your great day with their morning tea/coffee or breakfast. Staff are friendly and helpful. Excellent service.

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Jieyun Zhang . 2025-03-07

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Always nice to have my coffee and food from Itsu! Staffs are lovely!

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Ariana Delgado . 2025-03-05

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Great place to come if you’re vegan/plant based. They have so many options available including a vegan sushi platter, miso soup, hot vegetable gyoza and hot chocolate bao buns!😍 absolutely amazing! Can’t recommend this place enough. One of the best places to come if you’re vegan at LHR. You won’t be disappointed and yes we went back to order more chocolate bao buns. 🤣

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The Vegan Traveller . 2025-02-28

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Be careful! They charge extra if you seat there even though there is not service…crazy!

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Fernando Polanco . 2025-02-05

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Itsu serves sushi, gyoza and hot dishes from Japanese cuisine. Everything is going in a healthy direction. The food is really tasty and the prices are really reasonable considering you're in the airport. There are also some vegan and vegetarian dishes and snacks that are clearly marked. There are several seating options and you can always find a place. The employees are very nice and quick. As is now the case almost everywhere in the airport, you can only pay by card. The cleanliness is also good for the high volume of people.

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Baby . 2025-02-04

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I had one off there soup 🍜 very tasty 🤤

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G Man . 2025-01-31

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£13 to sit at a cramped communal bench table, eating a tiny portion of average sushi, with a can of flavoured water. The wasabi was a strange dark green colour and smelt off, but the server assured me that this was what it was supposed to look and smell like.

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H W . 2025-01-25

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Sushi was ok, the snacks were bad. Staff quite unfriendly

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Micha Deusch . 2025-01-03

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Food was terrible. Dumplings way overdone and mushy. Not much flavor to the rest of the food.

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Bente van der Made . 2024-12-28

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I had breakfast here and the porridge was nice.

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Perla Gil . 2024-12-15

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Just OK. Somehow I got a sushi selection without ginger and only found out later when too late to return. Also staff quite aggressive in attitude. Also really mean on the soy and wasabi.

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Chu Chulain . 2024-12-02

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Amazing service. Surprised they did food which was fine.

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steve calvert . 2024-11-26

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Not having the basic breakfast “eggs” in the morning is very bad. The staffs look sleepy and dull, difficult to speak up and explain.

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Sangeeth Thomas . 2024-11-11

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Nearly all items on menu contain egg. “Sorry madam we are out of eggs” … put a sign up saying so please. All items overpriced. Coffee made by machine (where’s the love?). Were it not for the fact that we needed a seat in a frantically busy Heathrow, we would not have bothered. PS sorry ITSU staff, I am usually not this brutal but what you are offering the paying public (with appetites) is rubbish.

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Geoff Rohde . 2024-10-22

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The food was fantastic! It's likely the best home-cooked style meal you'll find at London Heathrow. I thoroughly enjoyed my bowl of teriyaki chicken, brown rice, and vegetables. The ingredients were all high-quality, making the meal even more satisfying. Pricing might just be a bit steep…But it’s good food.

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I Am Antman (TonyK) . 2024-10-15

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I was helped by Anne when I buying my sushi. She was very friendly and helpful. when she asked if I have itsu account to earn the stamps. I told her I had before but forgotten the password. She was so patient and helpful to encourage me to get my account back for the benefits. It was such small thing but really touched my heart with her care. I would like to thank her wondering service.

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Chloe Niu . 2024-10-06

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Lovely variety of premade sushi and hot soups and side.

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Tannon Held . 2024-10-04

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Perfect place to grab soup at the airport. Moses, the gentleman who works there, is the nicest person I've ever met in any airport.

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Anya Khvostova . 2024-09-28

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I was thinking of going to another restaurant, but came across a comment saying this place was better. Not to my taste..... Don't have high expectations....

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조범 (조범-어싱) . 2024-09-13

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I visited Itsu on a stopover in September 2024 because I already knew the franchise from London. Food was healthy and tasty, prices were okay for the airport. I liked the atmosphere, nice tables, everything was nice and quiet and relaxed. Staff could have been a little more motivated.

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Stefan Zimara . 2024-09-04

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I couldn’t have asked for better! The food was fresh and tasty, and the staff showed such kindness! Wholeheartedly recommend for a quick bite at Heathrow! Thank you the very kind manager who served me and my daughter :)

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Vanessa Blandford . 2024-08-23

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They also do 50% off the last 30 minutes before close. It's one of the better options in the terminal if you're hungry.

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Jessica Wu . 2024-08-20

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It was ok, hard to find seating though

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Igor Karpovich . 2024-08-11

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I had the spicy chicken teriyaki and was not tasteful at all, actually horrible, very salty, very very salty. Forget it!

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Nader Jaber . 2024-08-10

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Pretty dreadful chicken teriyaki, really not enjoyable, Itsu has gone downhill.

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Martin Petrie . 2024-08-06

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The food is good value for money- a must for us when travelling to have on board. The staff are very friendly and courteous. Mustafa is an asset for the company: big thank you.

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THOMAS LOPEZ . 2024-07-08

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Great Asian and fusion foods selection. Pretty nice hot and fresh dishes. Overall clean and reasonable service.

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Alex Park . 2024-06-10

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You need to buy a meal to buy a bottle of beer?? Snacks don't count. If I wanted a meal I would have went somewhere else.

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Peter O'Hara . 2024-06-10

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The best itsu! Team are always so welcoming and positive and they make the best coffee in T5!

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Martin Bell . 2024-06-04

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Best poki bowl and Japanese food in Heathrow airport of London

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Derrick Below . 2024-05-30

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Amazing friendly staff, fresh variety of cold and hot food, always have to stop by before my flight ❤️

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Dunia Cohen . 2024-05-29

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Ordered breakfast bao buns which were cold. The bacon was cold ham & the eggs were cold & seemed to be mixed with cheese or mayo. Vile. Threw them away. Cost £40 for 4.

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Serena Hampton . 2024-05-28

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Great team, great service, awesome vibe

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Ramin Gulistani . 2024-05-16

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Great customer service from Dorin, friendly and welcoming.

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David Watson . 2024-05-15

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It’s an airport eat out. Nothing fancy. I probably ordered the wrong thing as the sauce was too sweet for me considering it was called spicy teriyaki

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PP . 2024-05-09

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Chocolate mousse was ok, but too small. The mango cake was like gum. The coffee was terrible, just brown-coloured water, no taste.

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C . 2024-04-21

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Awful service. When I picked up one of the many empty wooden trays to put a selection of the one remaining main course option, a dessert and a drink - all of which were obscenely expensive - I was greeted by a sarcastic and rude member of staff to tell me that it wasn't a tray, and directed to an area nowhere near the entrance where I could get a tray (there were none there). Frankly when there is a row of empty rectangular trays on a shelf with no price tags you do kind of assume they are trays for customers to use. Then at the checkout I was told "if you want to eat that here it's 20% more because of VAT". My family and I have eaten at many other itsu restaurants over the years and had a good experience. This is the worst experience I've ever had at itsu. I won't be spoken to in that way by staff, I recommend you send your customer service staff who were on duty at 8:30pm on Friday 19th April 2024 on customer service training. Plus when you advertise that you're open until 10pm, have at least a few different mains on offer.

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Grant Crawley . 2024-04-19

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It’s perfect place to wait for a flight in Terminal 5! The place is located in front of the gate A15. They serve a lot of sushi and you can it them here.

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Andrey Tararyshkin . 2024-04-13

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itsu at Terminal 5 Heathrow is a perfect haven for sushi lovers. The restaurant has welcoming atmosphere despite the hustle and bustle of the airport. The efficient service allows travelers to enjoy a quick and satisfying meal without worrying about missing their flight.

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Yamuna Gurung . 2024-04-09

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I went to itsu terminal 5 while travelling,and had their chicken dumpling and miso soup really enjoyed my purchase.Shop was busy but staffs were very efficient and helpful they assisted me to choose food and shop was very well organised .I really loved their customer service.

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Harimaya Gurung . 2024-04-06

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Worst sushi I ever had. 3£ sushi set from a gas station will be better than this

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Stanislau Arkhipenka . 2024-04-06

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Very good place to get food before your flight and staff are very helpful/friendly

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George A (Ze Gov) . 2024-04-03

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Good to get some Salmon on the go.

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Marcie Brooks-Smith . 2024-03-24

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Excellent food, reasonable price, great service, good seating. Superb.

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Richard H Harris MBE . 2024-03-17

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I served dinner, was extraordinary good. Friendly staff, good tastes just wonderful!

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Emanuel Cacovean . 2024-03-15

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Itsu in Heathrow Terminal 5 is an Amazing place. Food is great, coffee is great and the staff are very polite and friendly. Highly recommend going there.

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Fabio Cacchioli . 2024-03-12

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I chanced upon this quiet Zen Japanese themed restaurant, and have now been frequenting it for months. Light, fresh food, ready to take away within minutes. Families regularly dine here, and I can personally avow how much all demographics love the breakfast and Lunch options available. The staff were very kind, answering all my questions patiently. I have seen staff frequently cleaning surfaces, and restocking the Sushi Displays. Sushi was restocked frequently, and the Hot food was made on-the-spot. Plus the drinks never run out, so one will never run dry!! I particularly like the combination of traditional Japanese cuisine, with the modern eat-as-you-go culture. I recommend Eating in store, under the overhead Mood lighting, so that one may experience a relaxed ambiance vibe, against the Panoramic backdrop of the Airlines ready for liftoff. -AA

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AO GO . 2024-03-11

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I flew to Paris and had breakfast at Itsu T5. We had a bacon bao which was delicious.The service was fast and staff excellent.

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nico joita . 2024-03-05

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Service was fast and the staff excellent. I will definitely come back.

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Angelica Angelica . 2024-03-05

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I was served by a Kind Gentleman named Mustafa. I was extremely pleased with his kind service and gesture. He explained to me the Ingredients on a Sushi Product which I was not aware of. I was very happy and will definitely come again. He Greeted and served me very well. Thank You Happy Customer Sikander

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Sikander Farooq Sheikh . 2024-02-12

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Got the salmon sushi - was a fair price and the food was pretty good for airport food. I'll be back again!

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James Portoraro . 2024-02-10

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Itsu is a good and cheap option at terminal 5 for a quick bite.

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Letícia Ventura . 2024-02-09

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I don’t get it why I need to buy food to consume a glass of wine . Are you trying to get me fat or something??? I didn’t appreciate it at all.

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DmT . 2024-01-05

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Bad food. Breakfast Bao, they called it. It looks like the food served in Gulag. Taste even worse.

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G*R*L . 2023-12-23

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They can't provide me a toothpick,shame on you

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George Gabriel Susma . 2023-12-14

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The food was excellent. I had Thai chicken rice bowl was made perfectly. The service was wonderful very attentive. I highly recommend itsu to anyone looking for healthy food.

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STANLEY PIRES . 2023-12-13

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Very enjoyable meal, i had spicy chicken teriyaki, friendly and helpful staff. The shop was looking very nice and clean with beautiful orchid surrounding the shop. I had a great experience at itsu.

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anne fernandes . 2023-12-12

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Amazing food and customer service is the best

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Dorin Grunca . 2023-12-11

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Great selection of food and amazing service. Very quick order and no wasting of time. Amazed with the service provided by everyone in the busy hour as well. I will definitely recommend Itsu to my colleagues and friend.Coming back for sure if I travel again from here.

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Anjali khadka . 2023-12-07

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Good food but service was bad. When I had already paid and it turned out to be much more expensive than planned, the cashier indicated that eat in was 20% more expensive (while no service was provided). When I said that she should have told me that too, she indicated that I should have read that somewhere in the store and she started arguing with me. Bad service.

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Merel Slangen . 2023-12-05

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I had Miso Breakfast Eggs and there pretty yummy 🤤

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Thomas Benedix . 2023-12-03

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Chicken teriyaki is absolutely amazing here !!! Staff is very helpful, hard working and friendly!!

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Denis Zdanov . 2023-11-30

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Great food, great experience. I asked about gluten free options and Tony went out of his way to make sure we had all the info, plus gluten free soy pots to takeaway!

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Morna Currie . 2023-11-05

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Chose here because it wasn't as busy as the other eateries at terminal 5. The guy who served me was helpful. The sushi and the mango yoghurt were delicious!

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Miss Ama . 2023-10-04

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I know I can relax and enjoy a good meal at Itsu when I am in transit in T5. It is easy to order and the food quality is consistently good.

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Laura Carcione . 2023-09-11

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The food here was good It they ran out of items quite quickly And it was annoying that there were few vegetarian breakfast options It would have been better for lunch items to be offered the whole day to accommodate for later or earlier flights

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harsha jain . 2023-08-31

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Good selection of sushi and hot dishes, everything very fresh.

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Jamie Wilmore . 2023-08-18

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Love this place in terminal 5 very helpful and very clean very quick

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Janet Foley . 2023-08-15

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Lovely food, a great place to eat before you fly

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Alan . 2023-08-13

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Unfortunately the second time my teriyaki js way lower quality than a normal Itsu outside the airport. Sockets doesn’t work at allllllll I can say because I tried. Stuff don’t really care much about your complaint they just get paid to work as a machine isn’t it? Rats and mouse all over and it’s normal says one of the stuff and you can avoid them. REALLY?

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B B . 2023-08-08

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It's ok for an airport and the food was the usual quality for this chain. I was disappointed to find broken USB charging sockets at their seating area - seems that maintaining these aren't high on the agenda.

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Simon Collier . 2023-08-02

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Rice: Hard inside mashed out side. It was not edible. Shame. Dumpling sauce was good.

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S I . 2023-08-01

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Need to remember to avoid this place. Udon noodles without any flavour, overcooked noodles, it was probably the cheapest set of ingredients they can mix together (and badly). Utterly disgusting! Never again!

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Mattia Ballarin . 2023-07-17

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Food isn't fresh as advertised, food is premade and frozen, served after warming under a hot lamp. Nothing is actually cooked here essentially they have a decent microwave. Barley any sauce in the tiny cup of food, only 1 type of rice. Not very tasty.

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Jay NL . 2023-06-19

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Clean, tasty, healthy, fast. Rolls, chicken, Chinese dumplings.

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Sergey Egorov . 2023-06-03

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Google maps location for this restaurant is wrong. It’s not in Sofitel Hotel. It’s INSIDE security in Terminal 5.

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Don Yonce . 2023-05-26

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Paid for this wilted soggy mess and the usb ports do not work

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Rain Kwan . 2023-05-20

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Broth is not tasty and too sour. Ordered veggies dumpling noodles, greens, miso broth soup and didn't enjoy it.

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Al Ply . 2023-05-03

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In the busy Terminal 5, this is an oasis of a place. I sampled the chicken soup with very delicate noodles (sorry if I am not using the right terminology). It tasted healthy and awesome. I also noticed many customers were sampling fresh sushi boxes being stocked during the day. I highly recommend Itsu during your stop-over visit at Terminal 5 @LHR Airport.

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Tonguç Yaman . 2023-05-01

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Terrible Chicken Teryaki Bad-tasting, poorly cooked rice Poor quality chicken + expensive

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Adrien Z . 2023-04-26

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Lovely little place. Had late lunch there and the food was amazing. I believe they specialize in Thai dishes as the one I had taken were delicious. Loved it

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Satyajit Das . 2023-04-15

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I had a lovely time at Itsu Heathrow until they closed up and then started bagging up remaining good stuff for airport staff and then throwing all the leftover food away without offering to any of the folks around them (we were boarding a flight). When i asked them about it staff were rude and dismissive. Sad.

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Suzanna Law . 2023-04-06

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Decent for food at the airport I must say. Sushi was passable, but the miso soup was horrible. Also, service was bad and rude.

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Sylvia Tran . 2023-04-05

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This place was easily one of the best Japanese places I’ve ever been to, the miso soup is full of the finest ingredients and was made to perfection. It was warm and comforting to eat. 9.7/10 would recommend to anyone any day and made my day.

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Bubster . 2023-04-01

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It really tastes terrible - the noodles have no flavor and the chicken is almost disgusting.

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G. E. . 2023-03-20

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AVOID THIS PLACE!!! I’m so upset after my encounter here. The staff are so MEAN!! I was in Heathrow airport to go catch my flight back home and I craved sushi. I asked the staff for help as I have a disability and the staff was PLAIN RUDE! The staff member (the manager I believe) was the main ringleader and was extremely mean! I hate this place and I think they were mean because I was disabled

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H Hass . 2023-03-19

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This was definitely good enough for airport food. The dumplings, udon Thai noodles, and sushi were definitely acceptable and hit the spot for a group of tired, hungry travelers.

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D . 2023-03-18

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Great atmosphere, sushi wasn't that great, felt not freshly made.

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Pramil R . 2023-03-06

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A nice coffee corner with options of healthy breakfast.

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Ashish Kabra . 2023-01-26

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Truly an affordable place to eat at Heathrow

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Jacob Tharakan Chacko . 2023-01-04

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