Plattens in North Norfolk

Very nice, probably not actually 5 stars but it's way better than next door which has a higher rating and I have no idea why.

Of all the fish and chip shops along the front at Wells, we found Plattens to be by far the most inviting option. It’s got plenty of seating inside and feels like a “proper” restaurant. Service was slick and friendly. I can see some reviews questioning the price - but my view was that the fish and chips were superior and for sure worth the price. The cod was clearly good quality and fresh: pure white, fat and flaky. Delicious. Chips are of the perfect chip shop variety. Nice sides as well (we had mushy peas and curry sauce). For sure you can get cheaper - but don’t. Treat yourself here. It’s great. Highly recommend.

We are definitely Platten’s people. We always go there for our family fish & chip supper. We have just spent half term in Wells & of course Platten’s provided exquisite cod, the best chips, crunchy pickled gherkins & the children ate the mushy peas too. The fish is perfect, skin off, thin batter & not too greasy & it just flakes on the fork. We tried another Wells Fish shop but it didn’t come close - fish particularly a poor specimen at the other place. Platten’s platinum standard as always. Go there & you will experience a divine fish & chip supper.

I have had to leave this review today we decided last minute to grab fish and chips,we wanted to buy some vinger and salt to take away with us as the kids was playing on the park they had the vinger but ran out of salt the lady carol went up and beyond to make sure we had it!!! She was one of the loveliest lady's we have met around this place as are fur hat no knickers (very rude)! Also a place to visit as the fifth and chips were banging!!!!! Thank u so much carol would highly recommend!!!

We had the choice of the old restaurant side or the main chip shop to sit and eat so chose the old restaurant side. All staff very polite and courteous. Food was really good and like you get a side with the main meal. Plenty of room and the place was clean and tidy.

Fish and Chips "Great", cheap baked beans, glassware not clean

Great chip shop, allowed dogs in. Staff very friendly and helpful. I couldn't use the digital order board so they did it for me.

Was very busy at lunch time, so was promising that it was going to be good - and it was very good! My partner had battered sausage and chips, I had cod and chips, plus mushy peas, curry sauce and a gherkin with two cans of pop. Overall the food was top notch - the only gripes was the price, just over £40 for the above! Plus as it is quite open, it was extremely draughty.

Expensive. Chips OK but the batter on the fish was super thin, lacking flavour and the whole thing tasted watery. Service was good Dog friendly, unlike next door.

I would like to thank Caroline for helping us. She is such a lovely lady, very helpful and kind. Such an asset to your company make sure you take good care of her. See u soon Caroline

Really expensive nearly £20 for Cod and chips to eat in. 2 of our battered fish was hard and burnt the other 2 was ok but cold inside and the chips were very dry and hard and flavourless. No wonder there was nobody else eating in there but fish shop next door was busy. The quality was terrible for the prices charged.

I don't have information about the rooms because I came to the restaurant.The service was very fast, all the employees were friendly and even though it was very crowded, our food arrived within 5 minutes. The food was delicious, we ate two Fish and Chips and a crab baguette, the average food was between 15 and 20 pounds per person, but it is definitely worth paying for such a tasty meal. The toilets were very clean and there were no problems. And since this is a place where dogs are allowed, I had a nice meal with my dog.

Great meal, beautiful location, friendly service, vegan options were good. Enjoyable meal, thanks.

Just for a change, we thought we'd sit in and eat Scampi, chips, peas Haddock, chips, peas J2O and a can of Coke Just under £40 Chips were very good as was the mushy peas.. Scampi was average. Haddock was definitely not Haddock, it was absolutely tasteless, mind you that's when I could actually find any fish Very poor value for money..

Sat in the restaurant area ..polite and friendly staff. Lovely fish and chips. Very fresh and skin off as well ..Good plate size , couldn’t manage to eat it all

Food's great. Service isn't. We were seated in the restaurant amidst uncleaned tables, by a staff member who didn't seem to think this was a problem and couldn't tell us how long it would take for the dirty tables to be cleaned (the person who then came to clean them was very apologetic). Sat for 15 minutes before someone told us you had to go and order from screens, they don't take your order at the table. They hadn't told us this when seating is. Food arrived, asked if we needed anything else. Asked for cutlery, was told to go and get it myself. The food itself was really good - good quality fish, nice vegetarian options, crispy chips. The service inside really lets this place down, as does the lack of interest in keeping Wells beautiful - the piles of branded rubbish along the quayside is really unpleasant (would it take much to show some care for the area and provide extra bins for customers, or given the prices that are charged maybe use some of the money to employ someone to help clean up outside so everyone's not surrounded by piles of empty food containers saying Plattens creates memories?).

Definitely worthy of all the awards they've received. Ordering via touch screens was a brilliant system and the staff were working like a well-oiled machine! Best fishcake, chips and curry sauce from any chippy!

Food was okay but very overpriced and the portions are tiny! I'll go to the one next door next time. They also don't accept cash?

Way better fish and chips than the famous French's. Creamy chips and good sized fish with crispy batter... and they actually take the skin off!

Great fish and chips. I ordered the small bites cod and chips and it was fantastic. Perfectly cooked and tasty. No skin on the fish either which is so much nicer. No queue and the ordering system is quick and easy.

Ordered some fish and chips from Plattens - the best I’ve had in a long time. Staff/service is exceptional - big shout outs to Max and Teddy. If you own the business and are reading this, they are a credit to you. Highly recommend.

*Donna Lloyd - Accommodation Administrator has since resolved this matter. Thank you very much Donna* Disappointing Experience at Plattens Fish and Chips We had high hopes for our visit to Plattens Fish and Chip shop in Wells-Next-The-Sea, especially given our previous positive experiences in the area. Unfortunately, this visit left us extremely disappointed. We spent a considerable amount on seven portions of fish and chips, expecting the quality we've always associated with Wells. However, the reality was far from what we anticipated. The fish was incredibly dry and seemed to be composed mostly of batter, with barely any actual fish inside. It honestly tasted like it had been left over from the previous day or had been severely overcooked. This was not the fresh, delicious meal we were looking forward to. To make matters worse, when we raised our concerns with the staff, they were pleasant but unhelpful. Despite showing them images of the disappointing food, they told us they couldn’t do anything because we didn’t have the actual food with us—returning the food from our caravan site in a busy town just wasn’t feasible. We were assured that a manager would get in touch to address our complaint, but sadly, we’ve heard nothing back. This lack of response has only added to our frustration. Given the price we paid and the poor quality of the food, this experience was simply unacceptable. We felt compelled to leave this review to warn others and hopefully prevent similar disappointments. Sadly, we cannot recommend Plattens based on this experience.

Hello I just wanted to raise how disappointing and shocking your fish and chip shop was today... I've been coming to Wells for over 30 years n always chosen your chippy because I feel it's the best HOWEVER today I was so disappointed to fine at 12 o'clock the chippy empty and people genuinely walking away.. Your staff behaviour was shocking, unwelcoming and disrespectful.... While waiting for our food that cost nearly £25 I had to stand and endure 6/7 young members of staff shouting at your alexa to play the most god awful music from artic monkeys to 80s rock at full volume.... All your staff are stood around n it still took them 15 mins to cook soft uncooked, luke warm chips.... While people were genuinely leaving your shop... OAPs coming in for a sea side treat having to leave probably because they couldn't here themselves think... It was ridiculous and even sat across the harbour wall you could still here it... Shame Next time we visit I think I'll give French's ago.... Shocking

Lovely fish and chip shop. Me and my partner were unsure about going in as the ques were long next door but not there. Once we were inside we discovered why. There is a self service terminal that you pay at and then collect your order once ready. It is very efficient. The fish was tasty and appeared freshly cooked

Take away portion was good and the service efficient. Only negative was the large cod was very dry.

Ordered our food as a takeaway then sat across the road on the harbour wall. Service was fine, friendly staff, nice atmosphere of the place. There was a wait as we visited probably at peak time and they had to make fresh batch. Not complaining about that as would rather have fresh fish and chips than food which has been sitting around. Staff didn't stop working and were efficient. I thought the portion sizes were good and the food was great. Felt it was a little expensive, but this seems to be sign of the times. I guess their overheads have increased too and that is passed onto the customers. Soft drinks are expensive. The review asks to grade the rooms, cannot comment on this as only used the takeaway. I would visit again and recommend to others.

Fantastic. Save yourself the queue over at French’s and enjoy some delicious and proper fish and chips

Really great, friendly service. Some may say a little pricey, but worth it for the speed & quality of service. Thanks guys!

Been going to north Norfolk for 17 years now and got to say you are the best chippy about. Always drive 40mins from our residence for your food, think it was a good idea installing the machines as it cuts down quing time as people don’t want to be waiting ages to order like other local chip shops.

Excellent food and service in plattens making memories. Had a delicious crab baguette overlooking the harbour. Very friendly and helpful staff particularly Teddy who looked after us exceptionally well. Thanks guys.

Very poor fish ands chips,fish was small and batter was rock hard.Meal for 4 of us was nearly £60 will go French's next time

I waited for 30 peoples orders before I got mine, because it was a gluten free option. I shouldn’t have to wait 30+ minutes for my food because of an allergen. If you can’t accommodate, don’t offer.

Food was delicious, perfect size portions and we did not have to wait either, however the real credit to Plattens is the staff. Every single member of the team was friendly, happy, professional and helpful. I don't leave reviews often but these guys deserved it. Thank you!

Outstanding customer service , every single member of staff was courteous, friendly and polite. The food was also excellent. Haven't been anywhere this great for a long time . Would give more than 5 stars if I could.

Quality Fish and Chips, really good curry sauce. The tables have salt and vinegar so you can add it yourself which is very handy. Good service too.

Having been coming to plattens for 25 years, I’m beyond disappointed with your service. Your machines are awful, the staff were rude and the food isn’t much to shout home about anymore. I can live with high prices, but the rest is unacceptable. I used to camp in Wells as a child, I came here through my teenage years and now bring my children here. Not again, the only memories I have from plattens now are awful.

Went to platters salad bar. Never again. Cheese Salad was tasteless and not worth the money. All there was were salad leaves and tomato. No dressing. Very bland.

Food was brilliant Service was brilliant

We enjoyed our meal the other night! Very Tasty. The cost for fish and chips is a-lot.

All the staff but especially Keira wyatt Finn Josh and George where very perlite and helped me and my family came to a decision of what to order I couldn’t recommend better service of the staff would highly recommended coming to visit platterns in wells also loverly view from the restaurant

The food was very nice, best fish and chips in wells. The 3 young people serving me were very kind, helpful and professional. I believe their names were Keira, Josh and George. The other restaurant staff were Lovley, and very helpful with my visit.

ABSOLUTELY blown away,FANTASTIC SERVICE,EXTREMELY FRIENDLY HELPFUL STAFF and meals were served in record time!What I really would like to say is one HUGE THANK YOU to each and every member of staff as we were on our way home which was two and a half hours away when I realised I had left my glasses so I rang up the next morning and they were left there at Plattens so a member of staff said she would post them back to me which was just unbelievable as I received them in less than twenty four hours and they would NOT let me pay for the postage at all !We will MOST definitely be returning in the very near future and thank you very much all once again,keep up the FANTASTIC customer service and friendlyness as it is very hard to come by nowadays 👏👏Tracey,Paul & Izzy (the little Cockerpoo)

What a shame we have been coming to Wells for 27 years or more a couple of times a year, everyone you used to talk about how good the fish and chip are and they were right. Sadly over the last few visits mainly buying takeaway from French's the quality has been deteriorating so as we were with another couple decided to eat inside at plattens and sorry to say the fish and chips for nearly £19 was very poor the other couple worded it a little stronger.

The food was nice, nice a views from the restaurant The only down side was the staff were very poor with the service, it took them 10 minutes to heat some beans up.

Great gluten free fish and chips last year. I brought a takeaway for 5 of us yesterday and everyones chips were cold and this was at 7 15 . Such a shame.

Lovely chips Clean and tidy place

The best fish and chips in Norfolk !

I last came here about two yrs ago and found it all fairly average then. Went again today as I thought maybe it was an off day last time. It was prob worse than last time. Don't get me wrong, service was fantastic. Everyone worked hard to keep things flowing. But food portions were ok, chips were ok. Yesterday we got a chippy from Cromer that frankly wiped the floor with this place and was a lot cheaper, as its about £16-18 for a very standard meal it's just way to steep. It's Norfolk trying to charge Dorset prices which you just can't justify. Mum had a pie which was really sub standard. You'd be better off with a pukka pie for a few quid. It still has potential but either seriously up the food or bring down the prices substantially.

Lovely welcome...lovely stuff...lovely food...couldn't fault anything

Absolutely outstanding the Service was first class by young people who certainly new there job , the quality of the meal (fish and chips) was outstanding , the best fish and chips that we have had as got to be one of the best meals that we have had the good fortune we have experienced for many a long time. Congratulations keep it up. Best wishes Josie Atkins.

First visit, excellent food, excellent service,staff friendly.

Not the best fish. It was very wet which made the batter soggy.

Very nice lunch on father's day. Service was good and not a long wait on the food. Good portions and very tasty.

Had a visit to wells and came to plattens for a quick lunch. 2 cod and chips, 1 pie and chips 2 kids meals with soft drinks £80!!!! Couple of weekends before this we had the same order in Hunstanton for half of that. For £80 I would expect it to be completely different to any other chippy but in all honesty it wasn't it was a ok portion and tasted the same as every other place. I can't say I'd come back Purely on the cost.

Very nice fish and chips. A good sized portion with a side included. The mushy peas were good, tasted fresh (not out of a tin) The staff were friendly and helpful.

Some of the best fish and chips I've ever had, batter was fresh and crispy, fish was white and flaky.

Had fish and chips in the restaurant. Not the worst fish supper I’ve ever had, but a long way from the best, and at the prices I expected better. The fish was a bit dry and the chips a bit rubbery. Fish and Chips at the seaside ought to be better than this.

We came for the fish and chips and they definitely didn’t dissapoint! Lovely food and Jes, the waitress, was very helpful and friendly! Absolutely recommended!

I’ve been a regular visitor to Wells next Sea for 25 years now. Upon our most recent visit we decided to eat at Plattens mainly due to being able to sit down and dine. Unfortunately this was a poor decision, it seems that this establishment has undergone some changes and not for the best either. We were given menus which showed a fish and chips meal including salad and mushy peas for £18.95, the waiter then informed us that these were out of date and the meals came with 50/50 chips and salad, or 100% chips and that the mushy peas were now an additional side at a cost. So you got less but for the same price. We ordered 4 meals and one drink at approx £66.50, yes you read that right, £66 for fish and chips. I would love to tell you that it was a culinary delight and angels were dancing on my tongue but no, it was a meagre portion of poor quality cuisine. The fish was small, the batter soggy and stodgy, it also tasted like it had been cooked with last years oil. The chip portion was small and instantly forgettable, it was accompanied by some greenery which was a salad, apparently. Five rocket leaves and some nuts and Parmesan doesn’t qualify as a salad. The final insult was I ordered Haddock, I’m not sure where the Haddock came from but it was very similar to cod, in actual fact a fellow diner who also ordered Haddock didn’t think it was actually Haddock either! After leaving I felt I had been completely shafted and relived of my money. Don’t dine here do what I should have done and gone next door to French’s and ate it on the harbour wall.

Super impressed with our meal here tonight. All the staff couldn't do enough to help, even though it was clearly a stressful evening with a power cut. The food was expensive but actually I think it may be the nicest fish and chips I have ever had! Definitely plan to go back. Sometimes you definitely get what you pay for!

Card machines out of order on the day we visited and were taking cash only. We wanted to dine in rather than takeaway so obtained some cash and were duly seated. Although it was table service had to order from the counter. Insisted on paying with order. Fish was a good size and plenty of chips. Unfortunately the fish was very greasy and not very white, batter too soggy to eat. At £18.95 per portion overpriced and poor quality. Will not be returning any time soon.

Really lovely fish ans chips, busy but friendly service and nice big portions.

Very expensive for what you get, £18.99 for fish and a handful of chips. Also no nappy changing facilities available upstairs

We have been going to wells since we were young and this fish and chip shop has been always good. We were very disappointed with the fish today it was dry and very over cooked. The chips were dry and very well done. Not very happy with the quality today.

Having been a regular diners and promoters of Plattens for +10 years we were totally disappointed by our experience today. Plattens have been very vocal on social media about all the changes & improvements that they have been making, I can confirm none of these seem to have been for the benefit of the customer. It’s a seated service in the “restaurant”, yet you are asked to place your order at a touch screen on the wall, as if you were in McDonalds, there’s no table ordering. The touch screen way over complicates the simple process of ordering of fish and chips, why do I have to choose which mandatory side dish I want and must select the “50/50” (salad/chips) ratio or “all chips”? The touch screen is mounted so high on the wall that I had to assist the person in front of me to reach the <back> button, even though she was on tip toe! Order arrived promptly, probably the only positive aspect of our dining experience at Plattens. BUT, honey they’ve shrunk the portions, cod was insipid, scampi devoid of content, chips under-cooked and mushy peas just tasted weird. The final insult, £18.95 for Fish & Chips, £3.10 for a cup of tea, WHAT? Plattens, you might be on the sea front, but prices are way out of line compared to other local restaurant and pubs that provide a superior meal and service. As comparison, No.1 restaurant (2024 award winning) in Cromer, fish and chips £16.50, Eric’s in Thornham £15.50, etc, etc. Looking around at other tables, most had left food on their plates, and comments from our dining neighbours were certainly not complimentary. You have lost us as a loyal customer and referrer; there’s plenty of choice of great, affordable seafood in Wells-Next-The-Sea and along the North Norfolk coast. Goodbye.

Do not waste your money and time!!!!!

Not as good as it used to be. Now far too expensive. Also there is now salad with the fish and chips!

We have been here numerous times and always been happy, but unfortunately things have changed not for the better. We arrived and were told ordering now is on a tablet screen that wasn’t a problem, looked for the light bite fish and chips after asking it is now the children's fish and chips! We ordered 2x fish and chips curry sauce 2 bread rolls and drinks. The food arrived my partner cut into his fish (well batter) about three fork fulls of dried fish inside, I told the assistant who was very nice and apologetic and she got him another one, the portions have now changed 5 oz of fish (questionable) and hand full of chips and some rocket to make the plate look fuller. We came away nearly £30 lighter and still hungry! I’m sorry to say we will not recommend this place to anybody now, and will never return ourselves again.

Edit: I’ve amended my score, the staff were apologetic and gave us complementary drinks, but I worry the system has flaws and this could happen again, this was the issue not the staff. Service was very slow, took over an hour for food to arrive (we ordered using the self servicing terminal, but when queried it hadn’t gone through to the kitchen, even though a table next to did the same and got food fine.) Food was a bit overpriced for the quality.

I came here Saturday night this week quite late on with my young son. The lovely girl working there heard someone swear, told them not to swear in front of children and apologised on their behalf. Such a rarity these days for someone to acknowledge such a thing, it was much appreciated. Apart from that she and the young boy behind the desk went out of their way to help us and were super friendly and attentive. To top it all off the food was out of this world! My (fussy) lad ate 4 sausages and said they were the best ever! Amazing food, amazing location, amazing staff. Thank you so much. Definitely recommended.

Have been going to plattens for years and slowly it’s been getting worse and worse and has become a completely faceless company, prices have risen to a point that they think they are a a la carte restaurant, you serve fish and chips which are not worth what you are charging, you now want people to order on a touch screen taking the personal contact and service away, this is Norfolk not London and now will not take cash only card, there used to be a queue out of the door now it’s almost empty. I will not be ever using you again and will be joining the queue at French’s instead

Food served cool Reheated same food Would not recommend

Walked to the counter to order was told do you have a plattens card.....no, so was told to order at screens so 1 screen was out of service, 1 lady had to ask for a member of staff to help so we left & got chips closer to home. The screen area was absolutely rammed with people & the counter where you use to order from was empty.....guess that's why French's had the biggest que ever as no one wants to order from the machines.

Over priced, cold chips, tasteless cod. Wouldn't visit again.

Been many times to the restaurant with no complaints, but things have obviously changed and not for the better. On arrival we were given paper menus and shown to a macdonalds style ordering screen which was all very well but it was card payment only and no facility to pay cash so friends had to pay for ours and we gave them the money. Food arrived very small portions fish was hot but the chips were barely warm, my partners were black in places both meals came with rocket and pecan nuts (nothing anywhere stating this not good if you have a nut allergy)and mushy peas something we wouldn't eat anyway . We asked to see the manager who was very apologetic as for the small portions and greenery we were told the owners wanted everyone to eat healthily. We will not be returning overpriced, small portions and not great food, will be using French's next door in future.

Have eaten here in the past, but were very disappointed this time. Nice welcome and seated at our table, fish and chips arrived quickly, but the portions were very small, only a few chips each and a very small piece of fish, my partners plaice was almost non existent, plus some salad on the side. The free mushy peas were a bonus, but didn't make up for the lack of fish and at £44.10 for 2 fish and chips and two teas, it was all very expensive!

Staff trying hard but extremely expensive (didn’t realise until we’d sat down). Menus printed on paper and they didn’t have enough to go round, tables smelt horrible and food was average, at best. Kids and adults portions came on tiny plates with a random rocket salad which no one ate and seemed very wasteful. Never had salad served with fish and chips before! Suggest not charging so much and people won’t feel so disappointed.

Overpriced, unprofessional & grubby. Had a meal for 4 with drinks and was nearly £90. Each meal came with about 5 chips, the sauces were mediocre and the tiniest glass of wine was £7.50. Lots of young staff standing around yet we had to order from a machine. So so overpriced and dirty messy restaurant. Will definitely not return.

Very disappointing. When visiting Wells we decided to go to Plattens as they offered a dine in service, which was a total let down. The prices were excessive (£19 for fish and chips), the table was unclean, the portions were small and the fish and chips were dry and hard as though left out for too long. After leaving disappointed and still hungry we went next door to French’s takeaway fish and chips. French’s is by far the better choice despite not offering dine in. Avoid Plattens, pay half the price at French’s for twice the meal and eat sitting on the pier. Also, £19 for a meal and a waiter/waitress doesn’t even take your order, you have to order from a screen like McDonald’s!

Well over price for the portion size Half the price and better chips back in my local.... cod was okay but the batter wasnt crispy....

Chips ok ,fish poor for the price, poor soggy batter twice as thick as the fish, won't return, will use the one next door

Wonderful fish n chips, friendly staff and great service, thank you

Lovely fresh cooked fish and chips.This is a dig friendly restaurant which is kept spotless. Staff are very friendly and helpful and the view from upstairs is fantastic 🌟🌟🌟🌟🌟

Have been a regular customer here throughout the year. Had a table booked as usual in the restaurant. Had to walk out as I refuse to pay £18.95 for cod and chips and compulsory mushy peas. Cod and chips on its own was not an option on the Mcdonald style ordering system. Will not be going back when fish and chips in Fakenham cost £8.50.

Food was timely served and great tasting but I thought the portion sizes were a little mean for the cost. Although the rest of our group seemed happy.

Hygiene and compliance with dietary standards... no comment. The guy offered me vegan sausage from a pile of mixed fish, sausages, and everything else. I bet they fry them in the same oil as the meat. While talking to me, he wiped his nose with his fingers, and then, without washing his hands, he started serving me food. I also saw that he took a chip with the same fingers (I think he was checking if it was hot) and then threw it back into the container (someone will eat it). After what I saw, I wonder if they wash their hands after going to the bathroom . Besides, mess and dirt on the shelf with salt, etc.

You can only order via the touch screens, and only 1 out of 3 was working. Asked if I could order at the counter and was instantly dismissed.

Having tried both fish and chip restaurants in Wells over consecutive days, Plattens received our 'Best in Wells' award! We had generous, piping-hot, freshly-cooked servings of cod wrapped in wonderfully crisp batter with well-cooked chips and above average curry sauce. Great food, served on plates not paper trays, proper cutlery not wood. Excellent!

I've been coming to Plattens since the Seventies! In fact my late Uncle Louis Platten had Plattens Fish and Chips in Blakeney as I remember it sadly its no longer there but mu Uncle Louis was a kind caring man and I miss him so keep up the good work we are family!

After our awful experience in Cromer we had a fabulous lunch at Plattens. Mini fish and chips and curry sauce. Beautifully cooked white fish and chips. Great service and a lovely place to eat. Dog friendly too.

great fish and chips restaurant; clean with a great view across the harbour.

Just had two fish n chips £26.so expensive.. The fish was like a kids portion and the chip's were tasteless, probably one of the worst fish n chips we have had , needless to say we will not be returning .

Very good, food was great and not expensive, view out over wells harbour is amazing even on a February raining evening and the service is brilliant.

Food was nice but would have been nice to have some local and sustainable fish.

Friendly welcome on arrival. Ordered Fish and chips which were absolutely delicious and cooked to perfection. I will definitely return and highly recommend. Its location is spot on and a must visit after a long walk to the beach.

Came in to restaurant Saturday, 16-12-23 Took our very old dog in first thing the lady asked us did we want water for dog and was he ok.my husband said the plaice was excellent, my scampi was also very good. Pot of tea after and was a very good atmosphere. Well done to you all.

Lovely restaurant, really friendly hostess made us and our dogs feel very welcome, delicious food with huge portions, definitely recommend

Few days away in Norfolk end of Nov, visited Wells for wander and fish and chips. Decided to eat in, friendly efficient staff, great food and dog friendly. I can understand the cost of fish and chips these days, but unsure how you justify £2.20 for a bread roll and £2.50 for small pot of gravy!!

Not a very good experience today, been here many times too. Ordered 2 smaller portions of cod/chips, when it arrived, couldn't believe our eyes, served on a sandwich/side plate size plate, no room to move the food around even, only to discover the fish was raw in the middle. The waitress did change it but my husband had finished his, totally spoilt our lunch, thought a good will gesture would have been appropriate but never happened. Not sure we'd revisit after this tbh.

Being local I have had my fair share of fish and chips in wells, having a few bad experiences with platten’s since it’s “renovation” I tend not to go there, I have had no choice but to visit again today as the other rival/better fish and chip shop on the front was sadly closed.. I ordered plaice and chips for my meal, upon returning home to eat my takeaway I have come to utter disbelief, my plaice had absolutely no edible meat, I feel they may have battered and cooked the fish skin and not the meat.. The rest of the order was cold like it had been cooked ages ago, cod was tasteless, no bread rolls as per order. At these prices I’m p!ssed.. Never going back,,