Pizza Plus in Shepway

How come you’re saying enjoy your food when you delivered it to the wrong address?!!???? Please learn to read carefully when it comes to the address and location. Now you gave someone else my food. So how do l get it back????? Im so disappointed! I don’t know how to get a refund. What should l do? Please can I get my order. I wasted £15. For what?

beautiful food and service i highly recommend

Came to new beach holiday park for our honey moon felt hungry after being at the entertainment so ordered from here i rang them first to confirm they would deliver to us staff very polite on phone we ordered 3 pizzas which arrived hot and perfectly cooked we even got a free bottle of Pepsi the female delivery driver was incredibly friendly will definitely use these again if we come back to new beach 5 star for service and food quality 🌟👌

Food missed and abysmal food the bin spat it back out

Absolutely gorgeous pizza's. Ample toppings, tasty and arrived got, would 100% recommend

Wrong toppings and completely burnt and missing salad :(

Ordered 2x 12" pizzas both different toppings to cater for 6 people. I bout them as a buy 1 get 1 free deal & ended up with 2 pizzas. Not happy !!!!

The dilvery driver through my food at me and was rude to me

Food was cold. Chips tasted stale. Pizza delivered had a curry sauce base which I ordered bbq. Won’t order again

Meant to arrive between 5:30 and 5:50 and it’s still not here at 6:05

Great pizza and quickly delivered

2nd time I've ordered from these, both times came early and both times the icecream arrived frozen (which is something others could learn) delivery from the shop itself so no GPS tracking on the driver 😆 very polite, pizza was good too

Spag Boll and Lasagne, garlic bread with cheese. Absolutely 😋 yummy. Nice and hot and delivery very good. Will def be using again. 😊

Excellent service Good pizza and chips.

A bit late therefore cold when it arrived, also two missing items

Pizza was very good, however the chicken strips were quite average not too bad, but just abit too dry. Overall would order again.

Best pizzas money can buy we order every week the punters and staff love them. You won't find a better pizza on the Marsh.

Ordered a pepperoni pizza. Was delivered a veggie pizza by the time I realised I rang them but didn't pick up. I still have the pizza. £21 for nothing

Excellent Pizza! Pizza Plus are the best!

Brilliantly service and food was lovely

Due to delivery being 30 minutes early one of us had to eat cold pizza as wasn’t here. That’s why we ordered it for a certain time to ensure everyone could eat together

The cake we ordered was completely frozen. We had to leave it for 20 minutes for it to be edible!

Great service, quick delivery and amazing food. 🫶🏻 Will definitely order again

Ordered from here on the 16th, pizzas arrived late and all smashed to one side. Still awaiting refund.

Would always recommend for the food is always piping hot and tastes amazing!!!

Food was cold BUT it’s near Christmas so no doubt busy, put the oven on for 10 minutes to make it hot and tasted okay. If it happens a 2nd time then I will phone to complain but otherwise it was okay

Ordered from this place for years,food arrived 20 minutes late,freezing cold and they won't answer my call. Never using this place again

Very nice pizza, would definitely order again

Once again food was lovely and very hot

First Time ordering. delivery driver was nice. both Pizza's were piping hot, fresh and tasted amazing! Have an Autistic Child that rates food with either thumbs down (bad food wont eat another bite) , thumb middle (food OK, will eat 1/2 the meal) thumbs up (like will finish meal). The food receveid TWO thumbs up, we have never seen this before from them for food that wasnt cooked at home!

The thunderstorm slowed the delivery down and we are out in the back of beyond.

I phoned up due to what seemed like a long deliver time (and my food being delivered to the wrong address from other restaurants frequently) . The person who answered the phone was very nice and re assured me that my food was route. A few moments later my food arrived. I can never fault this place or their food!

Absolutely amazing. Quickly becoming our new favourite

Foods excellent Service excellent

Our first time ordering and felt it was time for a change and try something new. Absolutely amazing pizzas and everything else we ordered... Now gotta sleep off this food coma.

Pizza was tasty and chicken strips tasty and perfectly cooked

My cola bottle didn’t arrive. Delivery driver said he will bring one if he’s in the area but nothing so far. Pizza was a bit doughy for me.

Nice pizza but asked if we could have half and half on one and refused, don’t understand why

Amazing, everything was hot and delicious

WoW, Great food, mega fast delivery and upon delivery the driver not only followed online requests but had 2 pizzas a mins told me that it was buy one get one free unbeknownst to me so definitely 5 ⭐️ service for this takeaway. Well done guys and girls

Food was cold when arrived- came 1 hour 20 from when we ordered

good turnt up very cold, and had no taste arrived around 70 minutes after i had ordered.

The 20 min window for estimated delivery was stretched to the last minute which was probably the reason that the food wasn’t hot. The chips were soggy.

Really dissapointing pizza was cold as rubbery chicken strips were also cold and chewy.

Disgusting.i could make s better pizza myself.bland no filling and tasted like cardboard.we binned the extra pizza.it was that bad.horrible

My food hasn’t arrived and the apps saying delivered enjoy my food ???

Really lovely pizza, tasted great, delivered early even on a Saturday, will order again

Unfortunately the chips were cold and the chicken strips were overcooked and tough.

Food delivered in time stated, food all arrived as ordered, cooked fresh and hot. Would 100% order from here again.

The pizza was of good quality and was very nice and I enjoyed it but it came about 15 minutes late

Fantastic pizza, crisp and well cooked base,delivery courteous highly recommended

Lovely pizza. So much nicer than the big brands. Thoroughly enjoyed it 👌

Ordered 2 diy pizzas and got pepperoni when I asked for pineapple as one of the toppings which was annoying. Apart from this the food was lovely!

Food was good, but not outstanding. We should get 2+1 pizza, but we didn’t. We called the restaurant and lovely lady apologised us and say the missing pizza will be delivered within next 15 min. We never got it. I’ve asked just it for refund.

Nice pizza, buy one get one free was a bonus. Was a little late but food still warm and apology received from driver. Would use again if I came back to the area for another holiday.

Have ordered several times from here, and had no issues. Tonight, despite website saying buy one pizza get on free, I only received one. The garlic bread was almost cold and like cardboard. The desert wasn’t completely defrosted. Really disappointed.

Gave me wrong order and have phoned back twice with them telling me its on its way (“will be with you in 5mins”) has been over an hour, this has happened multiple times the food isn’t worth the service wont be ordering again.

Pizza's were lovely, hot and very tasty.

We accidentally got sent the 2 of the same pizzas but after ringing the restaurant they sent our the correct pizza + another original one we had got and told us to keep all the orders. Very professional and apologetic. We loved their pizza 🍕

The food arrived at the earliest estimated time with a very friendly driver. Everything was hot and fresh. The pizzas were extremely delicious as always with generous toppings and will be ordering again for sure.

Our order came, delivery person was very polite and nice. Our order was incorrect, the driver took back the incorrect part and re-delivered the correct order part 15 minutes later. absolutely astounding service.

First time ordering and don't think I'll be back. Food wasn't the best. We only ate two slices of pizza and wouldn't eat the rest. They were very soggy pizzas like they weren't cooked properly and the chips weren't great either. The onion rings were awful too. Considering we spent nearly £30 on our order majority went in the bin. The delivery was on time, but overall the food was bad.

The filling of the calzone was not nice, in my opinion the chicken filling was not fresh. The base was not pizza dough, it looked like a pancake! The food was barely warm and unsatisfactory. We will not buy again.

Do not try pizza from this place, I have ordered 4 extra large pizza but none of this was cooked properly, even I asked to cook it bit extra well done. My children and friends were disappointed on dining table DO NOT BUY PIZZA FROM HERE EVER...

Really disappointed for quality of pizza, when order we waited an extra 15 minutes in shop but pizza was not even cooked. I had to order and collect from Domino's to replace meal. Never try again at this place

An hour and a half wait for cold food... ordered large chips as a side they came as a very small soggy, greasy portion. First and last time from here.

First time ordering from here, arrived on time, was hot, only the stuffed crust was slightly under cooked, still a great meal. Will order again.

Amazing service as always and brilliant food! Would recommend again and again!

it wasn't a traditional Calzone pizza, there was cheese and sauce on TOP of the folded pizza... this made it very unappetizing to eat. there is NOTHING on the desripton of the item to say it wasn't a traditional Calzone. Ice creams was gorgeous! :)

Great pizza and service as always

Sadly not as good as it used to be. We now put in our oven when it arrives to finish cooking it.

Lovely steaming hot pizzas delivered bang on time. Fantastic quality as always.

Not nice pizza. Good for students maybe but not adults. Definitely would not order again.

Not impressed had to ring 3 times and got a different reason or story each time. Pizza was lovely when it finally arrived. Just tell the truth next time please.

Pizza was so good. Just how I like it 🥰, delivery was good too

Great food great guys excellent service

Ordered it at 5:24pm and received it at 5:40!!! Brilliant Quality Food Great Price

Hardly no pepperoni on the pizza 😒

The pizza was not as described. Chicken, mushroom & red onion.BBQ Supreme? The pizza was not cold but was barely warm.

Yummy Spag Bol not a huge portion luckily I wasn’t too hungry. Really enjoyed it but should put more in the container

The calzone was cold and not the same size it has been in the past also the chips must have been reheated 4/5 time, shame as it’s normally pretty good.

Food was just over half an hour late, food was no hotter than Luke warm and one of the pizzas was missing a topping

Best pizza I have had in a long time. I'd say it's up there with Dominos and pizza hut

Food arrived 30 minutes late. Phoned up multiple times, was told the driver was outside my house, but he was not - still had to wait another 15 mins before the food finally showed up... and there was no apology for the delay.

Delivery was spot on the predicted time but the pizza was cold. We had also ordered chicken and wedges which were hot and very nice.

Fantastic Pizza!!!!! Always fresh and tasty! Highly recommend

Absolutely spot on,best pizza I have had for ages,great service throughout, delivery driver was very polite

The pizza dough was undercooked. The cheese stuffed crust was awful. Very poor overall taste. I spent £22.10 on two pizzas and we only ate a couple of slices.

Wow!!!!! Love these pizzas so much.... always fresh and light and full of flavour and scrumptiousness Customer service as always is fabulous ..... highly recommend!!!!

Excellent, as always. The food was delicious and delivery was a few minutes early, 10/10. We will use Pizza Plus again.

Pizza was cold and I had to reheat strangly chips were hot and very nice. Not the best pizza I have had but was alright.

very hot when arrived it was on time and it was very nice

Food wasn’t great, Luke warm, chewy chips, bbq chicken was a bit bland...was delivered late and we didn’t get the usual alert that it was on its way.

uncooked dough and very greasy. I would like my money back please

I cannot give any stars, delivery 45 mins late, could accept that, but food arrived in a car on a passengers lap!! Not in a insulated box, stone cold, Pizza was wrong topping, rang the restaurant, I wanted a refund, told I would have to claim through Just Eat!!!! First time we were able to see our grandchildren, as a treat thought we would have Pizza. Disgusting horrid food!!! Customer service terrible at this Pizza Plus in New Romney kent, think you should remove this company before you get more complaints.....

Was ok, tasted good, but over half hour late and toppings mixed up on the pizzas, disappointing.

Food had no flavour, and stated comes with chips and salad it didn't. Would not order from here again

food didnt match order pizza was undercooked and the cheese was unevenly spread on the chips

Over an hour late even thou I has pre ordered earlier in the day. Restaurant lied and said driver was stuck in traffic in Dymchurch. To say the quality of the food was disappointing is an under statement.

Didn't get what we ordered, toppings missing and not generous on the ones they remembered.