Based on 4 opinions finded in 1 websites
Based on 4 opinions finded in 1 websites
Opinions
Ordered food, said 40 min delivery, waited over an hour and when I asked how long it would be they stuck another 40-50 mins on the order wait time . I phone regarding a small issue with the online order and was met with a vile man who clearly doesn't like his job very much, he proceeded to argue with me and say the food had been sent out an hour prior to the phone call and there was nothing he could do and that it was my fault. I explained that he had prolonged the wait time by 40 mins and from what I could see it hadn't left yet so the small issue could be easily resolved and he argued with that too, he then went back and checked and gave me the delivery man's number, the food hadn't left yet after all the shouting and blame gaming from him. Luckily the delivery driver was lovely and helped me with the issue with no complaints. Unfortunately the food was stone cold when it arrived and to be honest I'd lost my appetite after dealing with such a horrible person. From what I've seen on other sites I'm not the first person he's done this too.
Jade . 2023-01-14
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I knew they would be busy on new year's eve & I didn't mind waiting for the best takeaway in Wallasey to delivery my love hot food. I recommend you try them 10/10 food
Ian H . 2022-05-08
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Ordered food and got a notification to say it was on the way. Food never arrived and they ignored all our calls. Absolute joke, thieves.
Olivia . 2021-12-31
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Placed an order on just eat. Food was delivered promptly hot and tasty. Will definitely order again !
Claire M . 2021-11-15
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46 Opinions
Literally the best Indian in the area and it’s not even close. I have no idea why Mother India is busy when this gem is across the road. Unreal food at great prices
618 Opinions
Bizarre customer service... We enjoyed excellent meals at Portofino New Brighton, over several months, but on this occasion we have have been put off from going there again. On the plus side, the food quality is normally excellent , and on most visits staff were attentive and helpful, but one of the young Italian waiters is unfortunately not good at English, and this impacts on service; he often has to refer questions to his manager, because he doesn't understand them. He doesn't even understand some basic restaurant terms, such as 'gluten' On this latest occasion though, it was the manager who took our food orders; his English is good, but the Sea Bass my partner ordered, came with a completely unrecognisable sauce, not one described on the menu. She also suspected that the sea bass was mackerel (or another different fish). When my partner questioned him, he was adamant that it was sea bass, but bizarrely said that "we sometimes change the sauces". Er, no....I thought, restaurants do not "change sauces" without discussion with the customer. The manager also offered to go to the kitchen to discuss the matter with the chef and he would " come back shortly" But he didn't return. At all, ever..... He hadn't left the restaurant because we saw him chatting to other customers at the bar, on our way out. At the same sitting, I was given Ravioli in a rather sickly cream sauce, instead of the Canneloni dish which I had ordered. I didn't complain because we had already questioned my partners dish, so I just eat the meal, which I didn't enjoy. So this restaurant has lost 2 regular customers due to what appeared to be odd, bizarre behaviour by the manager. I notice that Portofino, New Brighton, don't respond to any of these reviews; They obviously don't care, not interested. They should be . If you go there, be careful that the staff have properly understood your order, and reject it if it isn't exactly what you ordered , is my advice.
796 Opinions
Took my daughter and her friends to celebrate her 13th Birthday , so 2 tables , one for the girls , one for my wife and step mum. The staff were amazing , welcoming and friendly as always, the food was delicious , they allowed us to serve my wife's home made cake , sing happy birthday etc . Couldn't nor have asked for a better time , so a huge thank you to Est for a brilliant day