Nº 636 in 682 in Sunderland
Nº 18 of 19 Fast food in Sunderland
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913 Opinions
I ordered a takeaway end of july, i got the deal so two sandwiches for £22 i used uber eats, once this came it was only one order not two of the same. I requested a refund to which it said my order was not eligible as i did receive my order… even though this wasn’t complete. I called the store who said that if i was happy to do so the next time i ordered they would send two if i pay for one. Since they were footlongs anyway myself and my partner shared the meal and didn’t think any more of it. We went on out holiday for three weeks and having been back around two we remembered we could order our subway. We chose to do this, called the store before ordering to confirm this was still ok to be told by a woman this was still fine. I placed the order and with no option to leave a note i called again, to be mocked and even laughed at by a man that said it’s been a long time and i can’t do this- terrible customer service. If your staff fail to deal with customer complaints inefficiently then they’re probably only learning from the poorly mannered man that dealt with me. Nothing more to say on this store except, manage your store better, provide a better service and don’t be a dick
18 Opinions
Worst fish and chips I’ve ever had. Chips weren’t hot and crispy. Fish was fine but batter again not really crispy at all . Only plus point was because the chips were so bad I threw most of them away so saved the calories
1329 Opinions
1285 Opinions
For being a fast food outlet really slow service, had to return hot chocolate as was more like dish water. Got the Philly cheese burger .. big mistake it was vile